When Graeme Lee was in his mid-20s, he organised a holiday for 24 people in two chalets in France. Tragically, two of them died on the trip.

Devastated, he took a year off from his job as a senior manager at Marks & Spencer. His sabbatical drifted into a second year until it ended abruptly when his mother fell ill and he rushed home to be with her. Within four weeks she was dead.

Thirty years on, Mr Lee is one of Harrogate’s most successful businessmen. His company Springfield Healthcare has six care homes, a £30m turnover and 1,500 staff, including domiciliary care. It wasn’t university or education that forged him, but those early losses.

He says:

“They were two of the most traumatic things that have ever happened to me.

“I can’t tell you how responsible I felt for what happened on the holiday. One of the girls wasn’t going to go and I lent her the money.

“Those two years away transformed me. I learned a lot about the meaning of life.”

It has been some journey. Mr Lee grew up in a small care home his mum and dad owned in Garforth, West Yorkshire, regularly moving bedrooms to accommodate residents and watching TV with them at night.

He then struck out on his own at M&S until his mother’s death proved a turning point. He says:

“Shortly before she died, Mum asked if I would look after Dad and the business and my two sisters. I’ve tried to do that ever since.”

Care homes are light years away from what they were when Mr Lee was young. He says:

“Care homes in the 1970s had bad reputations. Your grandma would say ‘don’t ever put me into a care home’. That’s driven me over the years. I want to change how older people perceive care homes.”

Harcourt Gardens in Harrogate

Today Springfield Healthcare, which has six homes providing 500 beds, is at the forefront of luxury care. Think cinema days, rooftop terraces and gin bars.

Harcourt Gardens, which opened close to Harrogate town centre in December, is registered for 115 residents. Its facilities include a cinema room, gym, hairdressing salon and spa, and landscaped gardens. He adds:

“The most important thing for me is that it’s in the heart of the community. Older people want to live in their community.”

Naturally it isn’t cheap — prices in Harrogate start at £1,250 a week. Mr Lee says his company creates an option for people able to afford the choice and provides value for money.

Harcourt Gardens, which employs 50 staff, took more than seven years to go from vision to completion. Covid and a flooded basement added to the delays.

How does he top that? Another site in Harrogate could raise the bar even higher.

‘Holy grail of care’

Outside Grove House

Three years ago, Mr Lee bought Grove House, a grade two listed building off Skipton Road that was once the home of Victorian inventor, philanthropist and mayor Samson Fox.

Grove House belonged at the time to the Royal Antediluvian Order of Buffaloes, a fraternal movement. A flag showing the initials GLE hung outside, indicating it was the organisation’s grand lodge of England.

So when Mr Lee, whose car number plate bears the initials GLE after his name, turned up to check out the site, there was a sense of fate. That there is a plaque about Samson Fox near his Harrogate home added to this.

He bought the site for £3 million and now plans to transform it into “the holy grail of care”.

He wants to convert Grove House to accommodate 23 independent living apartments and build a 70-bed care home and eight houses providing supported living for over-65s on land alongside it.

Schoolchildren from nearby Grove Road Community Primary School will be invited to participate in activities alongside residents and use the gardens for study and play. The site will also host an annual garden party for the community.

The vision for Grove House.

He says:

“I want to bring Grove House back to life and make it part of the community.

“All of my 28 years in care have led me to this. We are giving back to the community and school. It’s not just about making money; it’s about doing the right things.”

‘Strong regional provider’

Mr Lee, who will be an energetic 57 next month, is eyeing other projects.

He’s bought the former Summer Cross pub in Otley and hopes to get planning permission to convert it into a care home. He’s also looking at a site in Wetherby. But his empire is unlikely to swell much more.

“I don’t want to be the biggest, I want to be the best. I want to be a good, strong regional provider.”

Times, however, are tough. Brexit, he says, has “not had a significant impact” besides the fact that he now employs fewer European staff, but he describes the impact of the cost of living crisis and rising energy bills as “massive”.

“I’ve never known it as challenging in my 28 years. We have increased pay rates by 11% for domcare and fuel allowance by 33% and it hasn’t even touched the sides.”

By contrast, he says some local authorities have only increased the rates they pay private providers by 3%, which he describes as “absolutely unacceptable”.

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The company is also focusing on staff wellbeing and provides a hardship fund for those in need.

The rise in agency staff is another big change in the care sector, which he attributes largely to evolving work patterns.

“Ten years ago, I didn’t have any agency staff. Now people want to work for four to six weeks and then have a month off.”

Care homes are a major part of the Harrogate district economy but most people, says Mr Lee, make the mistake of not thinking about them until there’s a family crisis. Then they are suddenly forced to make rushed decisions. He says:

“There are so many good care homes on your doorstep here in Harrogate. Go and start looking.”

Mr Lee has two grow-up children from his previous relationship. Son Hugo runs a recruitment company and daughter Rafaela is at university. He now lives with partner Heidi and her three boys.

Away from work, he “plays golf, badly” off a 13 handicap, and is a member of Alwoodley golf club in Leeds. He also enjoys mini-breaks.

He’s come a long way but the 1990s are never far from his mind.

He is close friends with the parents of one of the girls who died and he’s still driven by the promise he made to his mum to look after the business and to keep raising the bar on care homes.

“I’m totally committed to providing the holy grail of care. I want it to feel like a hotel when people walk in.”

The chief of Harrogate District Hospital has warned problems in the care sector are making it “really difficult” to discharge patients who are well enough to leave.

Official figures show the number of patients who have been in the hospital for more than 21 days has almost doubled from 48 in April 2021 to 83 last month.

Jonathan Coulter, acting chief executive of Harrogate and District NHS Foundation Trust, told a board meeting today a shortage of care home beds and staff were causing the delays to discharging some patients.

He said the continued impact of covid was also having an impact:

“There are capacity constraints all the way through the system, from being able to staff care homes effectively and appropriately through to social care packages.

“All of these things mean people are not leaving hospital even though it is a less safe place for them to be.”

Mr Coulter also said the delays were causing problems for the flow of patients through the hospital from arrivals to discharges.

Harrogate District Hospital

He explained the hospital was working with the care sector to tackle the delays and that other internal action was being taken, including a week-long event to speed up the system.

He added the hospital was continuing to recruit new staff and had committed funding to improve its emergency department:

“The whole pathway is under pressure. It is challenging… but we have got a plan and are sticking with it. The important thing is that we don’t tolerate or normalise where we are at the moment.

“It is also really important that we tackle the improvement work in a really positive spirit.”

Mr Coulter said the pressures across the health and care system were still being exacerbated by covid, although the position was “much improved” from earlier in the pandemic.

He also said the reduction of the covid alert level from level four to three last week marked a “massively important step” for the NHS.

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Harrogate hospital currently has 15 covid patients, while staff absences as a result of the virus have dropped from over 200 earlier this year to the current position of around 70.

Meanwhile, the district’s weekly infection rate currently stands at 93 covid cases per 100,000 people – its lowest level since at least last September.

Two Harrogate charities have joined forces to host a care recruitment event in Harrogate town centre today.

Staff from Disability Action Yorkshire and The Avalon Group will be answering questions at the Everyman Cinema from 11am until 1:30pm, discussing the work they do and the roles currently available.

The recruitment drive comes as North Yorkshire suffers from a shortage of care workers, with over 1,000 estimated vacancies in the sector across the county on any given day.

Disability Action North Yorkshire operates a care home on Claro Road in Harrogate and has a training centre in Hornbeam Park, providing services for disabled people to live their lives fully.

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Jackie Snape, Disability Action Yorkshire’s chief executive said:

“As two Harrogate-based charities operating in similar fields, we’ve decided to partner for this social care recruitment event.

“For those considering a career in social care, this will be an ideal opportunity to find out about the importance of this sector, what we as individual charities do, and the jobs that are currently available.”

The Avalon Group works across the north of England to support anyone who needs additional care and support, including those with dementia, learning or physical disabilities, mental health difficulties and more.

North Yorkshire County Council is set to distribute up to £9.2m between care firms and their staff in a bid to ease the staffing crisis.

The local authority has had to ask staff in non-critical services such as highways to help keep vulnerable people safe due to a severe shortage of care workers.

So the council’s executive will tomorrow consider match funding a £3m NHS grant to give the county’s 16,000 care sector worker a “thank-you bonus” of about £320 to recognise their efforts this winter.

The payment will effectively bring forward the national living wage increase by four months.

A meeting of the authority’s leading members will also examine a proposal to offer care firms grants of up to £40,000 to support initiatives to increase or retaining their workforces.

1,000 jobs available

The proposed moves come at a time of continuing fierce competition for the care sector in the labour market. On any given day there are at least 1,000 care sector jobs available across the county.

In the autumn, the council launched its biggest ever recruitment drive in response to declining numbers applying for social care jobs, while care providers in the county have been offering extra financial incentives to staff to take on the roles, from £1,500 golden handshakes to carers being offered £2,000 for referring three friends.

An officers’ report to the executive states:

“During 2021 it has become clear that workforce issues, specifically difficulty in recruiting and retaining front line care workers are becoming a significant issue not only for social care but also having a knock-on effect for the NHS, both in terms of the continuing health care services which it funds and in relation to availability of care to enable safe and timely hospital discharge.”

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‘Won’t fix long-term problems’

Councillor Michael Harrison, a Conservative who represents Lower Nidderdale and Bishop Monkton who is also the authority’s adult services and health executive member, said there were a host of good career opportunities in the care sector but earning the minimum wage in the care sector required a relatively high commitment from workers compared to other minimum wage jobs.

He said:

“This is effectively a bonus, a small recognition of the effort that those workers are making, but it’s not going to fix the long-term structural issues in the sector.

“It does reflect a wider realisation from central government that more needs to be done to improve the pay for the sector and particularly the people at the bottom of the pay scale. It’s a welcome start to the year, but more needs to be done to reflect the value of what those people do in their pay packet.

“We hope central government will realise they need to divert money from their new National Insurance tax that they will be raising so that it doesn’t just focus on the NHS. People are recognising that social care is an integral part of that health system.”