Leeds Bradford Airport has announced it will offer a record-breaking 80 destinations in 2023 and 2024.
New routes include Bergen in Norway, Porto in Portugal and Perpignan in France.
Recent additions of Katowice in Poland, Bucharest in Romania and Cluj in Romania will continue along with popular favourites such as Tenerife in the Canary Islands, Faro in Portugal and Palma in Majorca remain on the itinerary.
In a press release today, the airport said it had made “significant investment to its terminal”, including a redevelopment of Hall A facilities and improved facilities in the check-in hall, which services all airlines apart from Jet2.
John Cunliffe, commercial and strategy director at LBA, said:
“With the broadest range of destinations ever, we know that the coming years will be fantastic for LBA passengers. Whether it’s holidaymakers returning to their favourite beaches, travel to see distant family or adventures to new countries, there is something for everybody.”
Further details are available here.
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Masham’s Black Sheep secures Jet2 deal
Black Sheep Brewery in Masham has secured a major deal with Leeds-based airline Jet2.com.
Black Sheep Ale will be available in a 330ml can on all the airline’s flights from its 10 UK bases from May 1.
Jet2.com is the UK’s third largest airline.
Black Sheep Ale is one of the brewery’s best loved beers. It was the first beer to be bottled at Black Sheep and is nationally available in 500ml bottle.
Charlene Lyons, chief executive of Black Sheep Brewery, said:
“We’re incredibly proud of this agreement with Jet2.com to feature Black Sheep Ale on flights to and from the UK, which will introduce one of Yorkshire’s best exports to new audiences.
“This is a great collaboration between two Yorkshire companies that will also offer international visitors to Britain a taste of our wonderful county before they touch down in the UK.”
Managing director at Harrogate Spring Water steps down
After 15 years at the helm, James Cain has announced he will be stepping down as managing director of Harrogate Spring Water.
French firm Danone acquired Harrogate Spring Water two years ago and Mr Cain said “it is now the right time for me to hand over the baton”.
Mr Cain will remain a minority shareholder alongside the rest of the Cain family, he said:
“During my time with Harrogate Spring Water, I have been immensely proud of the brands that we have created as well as the people who have been a part of our journey, helping to build a business and continue a legacy in revitalising the town’s illustrious spa heritage.”
Mr Cain is to be replaced by Richard Hall, who is currently a vice president within Danone’s UK & Ireland business. He will take on the role from May 3.
Richard Hall
Mr Hall said:
Harrogate couple spend 3 days in vain calling Jet2 to rearrange £824 holiday“Harrogate Spring Water is a great brand with great heritage and is a very important part of Danone’s UK water business. It will be my privilege to lead the operation as we look to grow further and take the Harrogate Spring Water brand to more venues and consumers in 2022.”
A Harrogate couple have spoken of their frustration at spending three days in vain trying to call Jet2 to cancel their holiday.
David and Celia Bishop, both 75, were due to fly to Faro in Portugal on Monday. But after realising their passports were about to expire, they tried to rearrange their flights.
The couple said they have been on the phone attempting to get through to Jet2 for about six hours since Monday. They have tried numerous different numbers but have yet to get through.
Mr Bishop admitted his “stupid error” had initially caused the issue but with a week to go and an appointment booked to get new passports next week, he hoped to be able to rearrange the flights.
The couple paid £824 for the week-long package holiday, which included flights and hotel. It would be their first holiday in two years.
Mr Bishop said:
“It was my own stupidity. After two years of lockdown I just forgot to check them until Monday.
“I’ve tried at different times but I also rang bang on 8am Tuesday and Wednesday, when the lines opened, but there was no answer for over an hour. Surely if I ring at the time they open there can’t be an hour’s worth of people ahead of me? I think the system may have crashed.”
Mr Bishop and his wife even drove to Leeds Bradford Airport on Tuesday to speak to a member of Jet2 staff. But they said when they arrived the woman on the desk told them they would have to ring the same number they had been calling.
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Mr Bishop said the terms and conditions of the deal mean it is possible to change the flight up to the day of departure if an administration fee is paid. There may also be costs for the new tickets.
Automated response
They say they are willing to pay these fees but with no word from Jet2 they are worried they could lose out on the £824 completely. Mr Bishop added:
“For such a huge tour operator to abandon their customers and provide no customer service just struck me as wrong.”
Ms Bishop also tried an email address but received an automated response warning of a 14-day wait. She said:
“We were both really looking forward to this holiday. We understand it was our fault initially but to not answer the phone at all is not on. Hopefully we can rearrange it when our new passports get here next week but I’m not holding out hope.”
Mr and Ms Bishop both said they will continue to call and wait to hear from the tour operator.
Since publication, a spokesperson for Jet2 has responded to say:
“We are pleased to confirm that we have since been in touch with Mr Bishop and the matter is now resolved.”