North Yorkshire Police Fire and Crime Commissioner Archives

What did police and fire commissioner Zoe Metcalfe achieve?

After two-and-a-half years in office, police commissioner Zoe Metcalfe bowed out from public life this past week.

On Monday, the position of North Yorkshire Police, Fire and Crime Commissioner was abolished as powers were transferred to the newly created Mayor of York and North Yorkshire.

The decision spelt the end for Ms Metcalfe’s £76,300 a year role, which she was elected to in November 2021 after succeeding fellow Conservative Philip Allott.

Her tenure saw a strategy for violence against women and girls introduced, plus a drive to improve call handling times.

But it also saw Ms Metcalfe oversee a controversial plan to cut the number of overnight fire engines in Harrogate from two to one.

The Stray Ferret requested an interview with the former commissioner to discuss her tenure, but a spokesperson for her office said she was unavailable due to “the volume of her commitments in her final few days”.

In this article, we look at Ms Metcalfe’s time as commissioner and analyse her performance.

999 calls

During her campaign to become commissioner, Ms Metcalfe pledged to improve the performance of North Yorkshire Police – in particular call handling.

The issue was encapsulated by the public routinely complaining about long waits for emergency calls to be answered.

Police reported in January 2023 that fewer than half of 999 calls were being answered on time.

North Yorkshire Police force control room

Between November 2021 and November 2022, only 44% were answered within 10 seconds. The national target for forces is 90%.

Ms Metcalfe made improving response times one of her priorities and announced a £2.5m investment into the control room, which included hiring 50 more staff to ease pressure.

By January this year, the force met the national target for call handling times.

Cllr Chris Aldred, a Liberal Democrat who sits on the North Yorkshire police, fire and crime panel that scrutinised Ms Metcalfe’s performance, pointed to the area as a sign of improvement.

He told the Stray Ferret:

“I would say that commissioner Metcalfe has definitely outperformed the two previous occupants of the role. Although, to be absolutely honest, this is rather a low bar to set.

“I do appreciate the transparency and commitment Zoe brought to the post. Under her watch performance has improved, notably in the outcome of recent inspection reports for both services, the performance of the police control room, where thanks to additional funding she has invested, call time answering has improved significantly.”

However, despite strides in improving the police force, the fire service proved a more contentious service to handle.

Fire cuts opposition

In May 2022, Ms Metcalfe unveiled her risk and resource model, which set out how the fire service will deploy its resources over the next three years. It puts the emphasis on fire prevention, especially during the day when most fires occur.

The plan, which covered the three years from 2022 to 2025, included a proposal to reduce the number of fire engines operating overnight at Harrogate and Scarborough fire stations from two to one.

The move was met with criticism from the North Yorkshire Fire Brigades Union, which warned that such a decision would lead to a “second-rate emergency response service that will put lives at risk”.

However, in an interview with the Stray Ferret in June 2022, Ms Metcalfe disagreed with the union’s criticism.

She said:

“From everything I’ve seen I’m confident that won’t happen.”

Ms Metcalfe also argued that the proposals meant more resources for fire prevention.

The move came at a time of a bleak financial picture for the service.

Harrogate fire station on Skipton Road.

In January 2022, the Stray Ferret revealed that North Yorkshire Fire and Rescue Service faced having to borrow up to £31 million to fund new equipment after the government abolished its capital grant.

At the time, Steve Howley, secretary of the North Yorkshire Fire Brigade’s Union, said the service was “struggling to buy the basics”.

He said:

“The government needs to start taking fire and rescue seriously and fund it appropriately. The firefighters of North Yorkshire are staring down the barrel of a gun, either cut firefighter jobs to pay for basic provisions or fail to have adequate facilities or equipment.

“Neither option provides the public of North Yorkshire with the protection they deserve or require.”

The Stray Ferret approached North Yorkshire Fire Brigade’s Union for comment, but had not received a response by the time of publication.

Meanwhile, Ms Metcalfe told councillors during public meetings that she would lobby government for fairer funding, but this appears to have not had the desired effect.

In February, the commissioner recommended to increase the council tax precept for the fire service by 2.99% because it was the maximum increase permitted by government without a referendum.

Cllr Aldred said he felt that the commissioner could have done more to pressure ministers to come up with a better model for financing rural fire services.

He said:

“I do think the outgoing commissioner could have put more pressure on central government for more funding for the North Yorkshire fire service.

“The national funding model always works against a large rural fire service, who rely extensively on volunteer fire fighters and often have to travel large distances to reach fires in England’s largest geographical county.”

The trials and tribulations which come with scrutinising and commissioning police and fire services now lie with David Skaith, the Labour mayor of York and North Yorkshire.

Crime commissioner warns council tax hike needed to protect police from cuts

York and North Yorkshire crime commissioner Zoe Metcalfe has warned residents they would have to pay an extra £20 a year through their council tax to protect the police service from cuts.

Ms Metcalfe, who represents the Conservatives, is currently consulting on what the annual police and fire precepts should be from April.

These are charges that every household pays through their council tax for services.

Around half of the crime commissioner’s budget comes from council tax with a government grant making up the rest.

Currently, Band D households in York and North Yorkshire pay a precept of £295.09 towards the police force.

It’s likely to increase later this year with four options put forward including a precept freeze and increases of 3.4%, 5.1% and 6.8%.

But in a report that will be discussed by councillors in Northallerton next week, Ms Metcalfe said only the highest increase of 6.8%, which would raise an additional £6.2m, could guarantee current service levels.

Smaller increases would lead to reductions unless savings could be found, she added.

However, this year government is only allowing crime commissioners to increase the police precept by up to 4.4%, which equates to an extra £13 a year for a Band D properties.

The report adds that the government has increased this year’s grant for crime commissioners by £150m however the money has been ring fenced to hire new police officers.

The report says police finances “continue to be exceptionally tight” with staff pay awards and inflation contributory factors.

The bulk of council tax is set by North Yorkshire Council however the authority is yet to say if it will increase its precept this year.

Ms Metcalfe also sets the precept for the fire and rescue service. Further details are available here, with the consultation open until January 21.

Ms Metcalfe said:

“It is never easy to ask residents for more money, and I know that many individuals and families are facing financial pressures once again this coming year, but our emergency services are also dealing with rising costs as they continue their vital work to keep us all safe.

“And again, this year the decision will be challenging, as I have to balance the burden on taxpayers and the growing demands for services from our police and fire and rescue services, so it’s vital that I hear your views.”

Ms Metcalfe’s role will be taken over by whoever is elected mayor of York and North Yorkshire in May next year.

Call for answers over North Yorkshire fire service rising response times

Harrogate and Knaresborough Liberal Democrats have called for answers over rising response times at North Yorkshire’s fire service.

A meeting of North Yorkshire’s police, fire and crime panel last week was told that people had to wait for an average of 13 minutes and nine seconds for firefighters to respond to incidents.

This compared with 11 minutes and 37 seconds the year before.

Tom Gordon, Liberal Democrat parliamentary candidate for Harrogate and Knaresborough, described the figures as “worrying”.

He called on Zoe Metcalfe, Conservative North Yorkshire Police, Fire and Crime Commissioner, to explain the rise in the service’s response times.

Mr Gordon said:

“Local residents I speak to are deeply worried. According to the latest figures, people in the areas covered by the North Yorkshire Fire and Rescue Service had to wait an average of 13 minutes and nine seconds for firefighters to respond to incidents. This is an increase from 11 minutes and 37 seconds the previous year. It’s clear that something is amiss, and the people of North Yorkshire deserve to know why their safety is being put at risk.

“One cannot help but wonder if these rising response times are a direct result of budget cuts or resource allocation decisions. It’s essential that Commissioner Metcalfe provides a transparent and comprehensive explanation for these delays.

“If budget constraints or ill-advised resource changes are indeed contributing to slower response times, it is imperative that corrective actions are taken immediately to ensure the safety of our community.”

The move comes as Ms Metcalfe said North Yorkshire Fire and Rescue was “improving” despite the rising response times.

The Conservative commissioner said the service had been working “at pace to make considerable progress” over the eight recommendations linked to concerns highlighted by government inspectors.

Inspectors rated the fire service as “inadequate” and “requires improvement” last year.

Rural locations

A spokesperson for the commissioner’s office said the increase in response times was a national trend and North Yorkshire’s rural nature “significantly impacts our average response times, due to the travel time required to reach them from their nearest fire station”. They added many station are crewed by on-call firefighters who travel from work or home to attend incidents.

The spokesperson added:

“Last year, due to extremely hot weather, the service attended a large number of fires involving farms and farm vehicles, often located in the more rural areas of the county, meaning longer travel times on slower country roads. These will naturally have impacted on our average response times for last year.”

Ms Metcalfe said the fire service “rigorously analyses and interrogates its response times to all incidents”. She added:

“The service has provided a comprehensive explanation for the change in average response times, and assurances that the increase is not attributable to resource decisions, but to the increase in primary fires taking place in rural locations which require longer travel times.

“The time it takes the service to respond to fires in dwellings is particularly important since these incidents can pose a greater risk to life. The average response time to these types of emergency incidents has continued to be far quicker at 9 minutes 29 seconds, just three seconds slower than other ‘predominantly rural’ services.”

Area manager Damian Henderson, director of service improvement and assurance said:

“I would like to offer reassurance that we always attend incidents as quickly as possible and as part of our response principles we look at primary fires we attend where the average response times are above the average for predominantly rural services.

“This allows us to make proposals for improvement, where we can. We are also increasing our prevention and protection work in our more rural areas. Following the large number of farm related fires we have already undertaken work with the farming community including the production of a farm safety leaflet.”

North Yorkshire fire service ‘improving’ despite rising response times, says commissioner

North Yorkshire’s Police, Fire and Crime Commissioner has said the county’s fire service is improving despite rising response times.

Conservative commissioner Zoe Metcalfe said the service had been working “at pace to make considerable progress” over the eight recommendations linked to concerns highlighted by government inspectors.

Inspectors rated the fire service as “inadequate” and “requires improvement” last year.

Ms Metcalfe told a meeting of North Yorkshire and York’s police, fire and crime panel that following two further inspections to assess progress this year, “initial feedback has been positive” and that the inspectorate was set to publish its findings next week.

She added that areas identified for improvement were on track for completion and the remaining causes of concern were being prioritised.

Ms Metcalfe said following the introduction of a new risk and resource model for the service, “a targeted approach to prevention activities” had been undertaken in the Huntington area, where a controversial move to change the staffing of the station from full-time to on-call is being completed.

However, York councillor Danny Myers told the meeting that according to the latest figures the service had the slowest response time in the country last year.

In the areas covered by the North Yorkshire Fire and Rescue Service, people had to wait for an average of 13 minutes and nine seconds for firefighters to respond to incidents.

This includes time spent on the phone reporting the incident, the crew’s preparation and their journey time.

The response time was up on 11 minutes and 37 seconds the year before.

He told the commissioner:

“It is a serious concern. The direction of travel is not good.”

Cllr Myers said while Huntington was losing its full-time crew and moving to an on-call station it remained unclear what the impact on response times would be.

He added council tax payers in York paid out more than was spent on the fire and rescue service in the city due to the cost of providing the service across the vast rural expanse of North Yorkshire.

Mrs Metcalfe replied that last year she had consulted widely over the risk and resource model and that she had provided information to the panel in “a very full and transparent way”.

Chief fire officer Jonathan Dyson said “it was very easy to get misled by attendance times” as the North Yorkshire was the country’s largest county, spanning some 2,608 square miles.

He said while the service for Devon and Somerset covered a slightly larger area and had 84 fire stations, North Yorkshire had just 38.

Mr Dyson said he agreed that attendance times were important, but they did not take into account fire engines getting stuck behind tractors on rural roads or that on-call firefighters had to travel to the station before travelling to the emergency.

He said the service was working on “prevention protection” for the most vulnerable.

The chief fire officer added if he had millions of pounds extra he would put them into prevention and protection rather than responses, as he would be “faithfully filing every member of the public by not protecting them”.

Call for North Yorkshire police commissioner to delay chief constable appointment

A watchdog has urged North Yorkshire’s police commissioner to delay the appointment of a new chief constable for up to 15 months, partly to ensure the top police officer sees eye-to-eye with an incoming elected mayor.

All but four members of North Yorkshire and York’s police, fire and crime panel voted to recommend to commissioner Zoe Metcalfe that she postpones finding a successor to chief constable Lisa Winward, who announced last month she would retire in March next year.

A meeting of the panel at City of York Council heard Ms Winward’s retirement had come at a particularly inopportune time as she would be leaving the key role just weeks before a mayor, who would set policing priorities, was expected to be elected to an incoming combined authority.

Panel members heard while the commissioner had decided to launch the recruitment process, with a likely appointment date in April, if the process was launched after the expected mayoral election in May, a new chief constable may not be appointed until 2025.

Ms Metcalfe told the meeting she had been independently advised to launch the recruitment as soon as practically possible by a string of national bodies and top officials, including the chiefs of the police inspectorate and the college of policing as well as Unison.

She said:

“I am not satisfied that deferring the decision to the incoming mayor, which would incur inevitable delay, for many months, and even extending until 2025, is the right decision for the public, delivery of service and North Yorkshire Police.”

Following concerns that uncertainty over who the incoming mayor would be could deter some candidates from applying to be chief constable, she added the role of leading the force was an “immensely exciting prospect” for any police leader.

She underlined that if the process was delayed until after the election the deputy chief constable would be asked to step up for “a very prolonged period of time”.

She said her experience of working with chief constables was that they were “very professional people” who would go out of their way to make a working relationship with the new mayor and deliver the mayor’s priorities.

Panel member Martin Walker, a former judge, backed the commissioner’s decision, saying one of the main criteria for a chief constable was to be “independent and strong”.

He said:

“If two people at the top of the most difficult, important and complex jobs can’t get on, and it has to depend on personalities, I think that’s wrong and frankly it wouldn’t be fit to do the job.

“In my own experience, throughout my career, I have had to work with people I don’t like, and I’m sure some didn’t like me, but it’s necessary to do that in life, and in my view you have to get on with it.”

However, several panel members said the relationship between the mayor and chief constable was vital and they wanted to see the priorities of the incoming mayor part of the process for the selection of a new chief constable.

The meeting the commissioner repeatedly pressed to pause the recruitment process until after a mayor is elected.

Cllr Lindsay Burr, who represents Malton, said it would be an incorrect decision for the public to appoint a chief constable when the force’s strategic direction had not been set by the incoming mayor.

Huby councillor and former police officer Malcolm Taylor said while moving ahead with recruiting a chief constable might be a good decision in the short-term, the appointment was a long-term role.

Police commissioner Zoe Metcalfe rejects appointing interim chief constable

North Yorkshire’s police commissioner rejected plans to appoint an interim chief constable in favour of starting a recruitment process despite being advised it could coincide with a mayoral election.

Lisa Winward, who is currently chief constable at North Yorkshire Police, will retire on March 31, 2024.

Conservative commissioner Zoe Metcalfe will appoint a permanent successor despite the commissioner’s office being abolished when a Mayor of York and North Yorkshire is elected in May 2024.

The mayor is set to take on police commissioner powers, which include the ability to appoint a chief constable.

In a report from Simon Dennis, chief executive at the commissioner’s office, he advised Ms Metcalfe that there was a risk that a recruitment timeline could slip into the pre-election period before the mayoral election.

But Ms Metcalfe announced that the recruitment process should start imminently as it was in the “public interest” to do so.

She said:

“I am keen to commence the recruitment process to ensure an appointment is made to take over the reins from chief constable Winward. This will ensure that North Yorkshire Police has inspirational, visionary and stable leadership at the helm providing strategic and operational leadership and resilience at a vital time for North Yorkshire Police”

“Whilst the decision is mine, I have not reached it without full and frank input from those who are qualified to advise me. In consultation with key national and local stakeholders, I am satisfied that it is in the public interest to launch the recruitment process.”

In a report, the commissioner was offered alternative options, which included appointing the deputy chief constable to the position until after the mayoral election or to appoint an interim chief constable.

The report said the option of appointing the deputy chief constable to the role should be given “serious consideration” as it would avoid “any measure of constitutional and/or political controversy”.

But it added that the commissioner “is known to be uneasy about a decision which would consequentially give rise to acting arrangements in the roles of chief constable, deputy chief constable and one assistant chief constable role”.

Ms Metcalfe turned down the alternative options in favour of starting a recruitment process.

A ‘short-sighted, ill-informed’ decision

Keith Tordoff

Keith Tordoff, independent candidate for Mayor of York and North Yorkshire, said the move to start the search for a chief constable was “wrong”.

He said:

“The decision by Zoe Metcalfe is short-sighted, ill-informed, and not in the best interest of the people of North Yorkshire, or the police force itself.

“This is the wrong decision as Lisa Winward retires at the end of March, and a new mayor is elected just a month later in May.

“The mayor takes over as the police, fire, and crime commissioner, and needs to be part of the process of electing the successor that they will be working closely with.”

Harrogate and Knaresborough MP calls for police talks on remembrance parades

Harrogate and Knaresborough’s MP Andrew Jones has written to North Yorkshire’s chief constable asking her to reconsider the force’s approach to this year’s remembrance parades.

North Yorkshire Police has said it will no longer provide traffic management for parades, including those on Remembrance Sunday, ending a practice that has lasted for decades.

Knaresborough Royal British Legion has said the decision threatened this year’s parade in the town from taking place.

Mr Jones has called for the police to continue to provide the service this year, as there is little time for alternative arrangements, and then work with community groups so they can take over in future.

North Yorkshire Police claims its decision is due to changes to the law in 2004 and subsequent guidance from professional bodies representing police. It also says it is now out-of-step with other police forces which ceased traffic management of remembrance parades many years ago.

Remembrance Sunday in Knaresboroug. Picture: Charlotte Gale

Mr Jones wrote to North Yorkshire Police, Fire and Crime Commissioner Zoe Metcalfe asking her to review the force’s decision and reinstate police support at remembrance parades.

His office said today chief constable Lisa Winward had replied “outlining the legal position and the guidance from professional bodies”.

Mr Jones has asked the chief constable asking her to reinstate police traffic management for remembrance parades this year.

He said:

“Remembrance is about our public services coming together and facilitating a collective act of tribute not just to those who have fallen in our armed forces but those in the emergency services who have given their lives that we can be free.

“The parades are an integral part of this and an important tradition that will be lost without traffic management.

“The sudden decision by North Yorkshire Police has endangered that tradition and left little time to put in place alternative arrangements.”

Recognising the police want to stop traffic management duties, Mr Jones has asked Ms Winward to meet with him and parade organisers to discuss “a managed handover of traffic management to volunteers, community groups or council staff”.

He said:

“If the police want to stop traffic management for remembrance it is an operational decision. I think it is a poor decision but in the final analysis it is their decision to take.

“But the sudden announcement means there is little opportunity to save this year’s parades. That is why I am asking them to reconsider the approach for this year and then work with community groups to ensure they have the capacity and knowledge to provide the support for future years.

“I am hopeful that by taking a constructive and collaborative approach we can save these much-loved parts of our remembrance in which the police join and in which we remember the fallen among their number too.”

Knaresborough’s ex-crime commissioner launches victims’ charity

Knaresborough’s former crime commissioner Philip Allott is leading a new national charity that will support victims of crimes committed by emergency service staff.

Blue Light Whistle Blowers is in the process of being registered as a charitable incorporated organisation by the Charity Commission.

It will support victims of crimes committed by staff in policing, ambulance trusts and fire and rescue services and advise them on pursuing whistleblowing allegations but will not investigate claims itself.

The organisation, which is seeking a chief executive, aims to generate £100,000 a year to fund its work.

Mr Allott, who resigned as the Conservative North Yorkshire Police, Fire and Crime Commissioner in 2021 following comments about the murder of Sarah Everard, said he decided to get involved because emergency services crimes were under-reported.

A telephone hotline and online portal will be set up this year to enable victims to confidentially report wrongdoing.

The organisation said in a statement:

“The charity aims to be the voice of victims and their families and won’t hesitate where necessary to challenge the status quo.

“The charity aim is to hold chief constables, chief fire officers and ambulance trusts to account for these crimes and will produce league tables highlighting the best and worst affected services within the country.”

The service is due to go live in the autumn, initially based on a number of areas including London before it is rolled out nationally.

Bob Blackman (left) and Philip Allott

Mr Allott, chair of the organisation, said:

“Blue Light Whistle Blowers has been set up to be the voice of the voiceless and the silenced. Whistleblowers will support the victims and give them a voice, as for too long they have received little if any support.”

Those involved met MPs and peers, including Harrogate and Knaresborough Conservative MP Andrew Jones and Lord Harrogate Timothy Kirkhope at the House of Commons last month, at an event sponsored by Bob Blackman MP, the Conservative MP for Harrow East.

The main picture shows the trustees with Andrew Jones MP. They are (left to right) Tim Cook, Kathy Cox, Guy Phoenix, Philip Allott, Andrew Jones and Adele Winkley.

Call for North Yorkshire police commissioner to resign rejected

A move to press North Yorkshire’s police commissioner to resign, amid claims she has failed in her duty to hold the force’s leadership to account, appears to have been swept aside.

The opposition leader on North Yorkshire Council, Cllr Bryn Griffiths, told a meeting of the authority’s corporate and partnerships scrutiny committee he had issued the notice of motion after hearing Conservative commissioner Zoe Metcalfe’s response to a highly critical inspection of the force.

The Liberal Democrat leader said his Majesty’s Inspectorate of Constabulary and Fire and Rescue Services re-inspection of how the force keeps children safe took place about a year after Mrs Metcalfe was elected as commissioner and that she had ample time to recognise and start tackling some of the issues.

After the report found 14 of the force’s child protection cases were inadequate and eight required improvement, Mrs Metcalfe said the force had “let the public and the most vulnerable in our society down”.

In a 1,650-word letter to the committee, Mrs Metcalfe said her “activity is aimed at robustly scrutinising and driving assurance on behalf of the public, to see to it that North Yorkshire Police continues its journey to being exemplary”.

She added she would submit a report to highlight her actions to North Yorkshire and York’s police, fire and crime panel, for its consideration on June 21.

However, Cllr Griffiths said the motion was not political, but rather “a failing by the admiral of the fleet, for not keeping control of the captain running the ship”.

He said while the commissioner had spoken of her “surprise” about the report’s findings, it appeared Mrs Metcalfe did not know “what was going on in her own patch”.

Cllr Griffiths said:

“She was monitoring, she wasn’t managing, she was not in charge of direction for her captain, the chief constable. If oversight had been under control she would have known what was going on and she would have been asking the right questions to the right people.

“This police, fire and crime commissioner has not been doing their job.”

Other councillors questioned the commissioner’s performance and whether she had held the force’s senior officers to account sufficiently.

Independent councillor for Hunmanby and Sherburn, Michelle Donohue Moncrieff, said the motion represented “a very tempting but simplistic answer”, but it was the police’s leadership, rather than solely the commissioner, who needed to be held to account.

She added:

“Bearing in mind even if the commissioner did resign, we are running down the clock towards a mayoral combined authority, what net benefit would there be in having a by-election?

“I sometimes feel that she is representing the force to us, rather than us to the force. Some of the things in that report are not acceptable at any level. They need resolving now.”

Conservative colleagues of Mrs Metcalfe highlighted the commissioner was “not the manager of North Yorkshire Police”, but rather was “the public voice” who had “elected oversight” of the force.

Former police officer Cllr Malcolm Taylor called for the committee to take no further action, saying the right body to deal with the matter was the police, fire and crime panel, and instead the commissioner be invited to address the serious issues highlighted in the report with the committee.

Describing the motion as “wrong-headed” and misguided, another former police officer, Cllr Tim Grogan, said the proposal had wasted the time of the committee.

Ahead of a vote to call the force’s chief constable, Lisa Winward, to answer councillors’ questions, Cllr Grogan said the commissioner had turned around the persistent issue of long waiting times for the non-emergency police phone line and if she dealt with the child protection issues as robustly he had every confidence in her.

A third of callers give up on police 101 calls in North Yorkshire

North Yorkshire’s police commissioner has criticised the force after new figures today revealed more than a third of 101 calls were abandoned.

Statistics for April showed 16,939 non-emergency calls were made to North Yorkshire Police.

Of that number, the average answer time was five minutes and 27 seconds.

The force has a target to answer 90% of calls within 120 seconds. Last month, 60% were picked up in time and 34% were abandoned.

At a North Yorkshire Police online public meeting today, Zoe Metcalfe, the Conservative police, fire and crime commissioner, said:

“It’s just not good enough for the public at all that we are having a 34% drop-off rate here in 101.

“I really would like to know when are we going to see an improvement.”

The meeting can be viewed here.

The criticism comes after the commissioner awarded the force control room £1.8 million a year to improve response times.

Figures for 101 calls in April. Data: NYP.

The money was earmarked to fund the appointment of 36 additional communications officers, 12 additional dispatchers, six established trainers and two additional police inspectors.

Elliot Foskett, assistant chief constable at the force, said he was optimistic the performance would start to improve.

“We would agree, we think 34% is high. You will start to see an improvement, commissioner, with those resources landing in the control room.

“I can’t stress highly enough that we monitor this every single day. Not only within the chief officer team, but at the force daily management meeting and in the local meetings in the force control room.

“I am optimistic that by the summer time as we start to get more people in and towards the end of the summer, we will should see that come down. I absolutely understand the frustration when people are hanging on the phone and trying to get through to us as well.”

Meanwhile, Mr Foskett pointed to “massive improvements” in the force’s 999 response times.

The force control room answered 76% of calls over the last three months on time.

The figure is in stark contrast to November 2022, when just 44% of 999 calls were answered within that time frame.

However, it is still short of the police national target to answer 90% of calls in under 10 seconds.

999 calls

Fire cuts opposition

Read more:

Read more:

Read more:

Rural locations

Read more:

Read more:

Read more:

A ‘short-sighted, ill-informed’ decision

Read more:

Read more:

Read more:

Read more: