Questions are being raised over the future of a partnership which sees North Yorkshire and Cornwall’s fire control rooms share emergency calls at peak times.

At more than 300 miles apart, the fire services joined forces in 2016 with each call centre able to dispatch crews in the two counties.

It has been hailed as a move to make services more effective as the geographic distance means they are less likely to be affected by major incidents at the same time.

But the partnership is now being brought into question after plans were revealed to close Cornwall’s call centre and merge it with others elsewhere in England.

Cornwall Council, which administers the service, said all options are being considered for the control room and that a final decision would be made next year.

However, it would not comment on what a potential closure could mean for the North Yorkshire Fire and Rescue Service.

At a recent Cornwall Council meeting, the proposals were met with protests from dozens of firefighters after further criticism from the Fire Brigades Union, which said it is opposing the “ridiculous move” in the interests of public safety.

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The issue has also been raised by Chris Aldred, a Liberal Democrat who represents Harrogate Fairfax on Harrogate Borough Council. He was contacted by a member of staff at Cornwall Fire and Rescue Service who said the proposals have caused “huge upset and emotional strain”.

Councillor Aldred has since has called on North Yorkshire’s Police, Fire and Crime Commissioner to carry out a review into the “critical” service.

In a statement, Conservative commissioner Zoë Metcalfe said the agreement with Cornwall “remains in place with no change” and that she had been reassured that talks would be held about any potential change. She said:

“My chief fire officer, Jonathan Dyson, has provided assurance of the current and future resilience of our control room in North Yorkshire.

“Jonathan is in regular contact with the chief fire officer of Cornwall Fire and Rescue Service and the timescales for any decision and potential change to their control room allows North Yorkshire Fire and Rescue Service to explore future resilience opportunities.

“As such, there is no current impact on our control room’s ability to handle 999 calls and to effectively mobilise our fire engines to emergencies.”

A councillor has claimed the majority of people in his ward now support a 20mph speed limit — but enforcement issues mean any change is unlikely.

Paul Haslam, who represents Old Bilton on Harrogate Borough Council, raised the issue with Zoe Metcalfe, the North Yorkshire Police, Fire and Crime Commissioner.

Speaking at a meeting of Harrogate Borough Council’s overview and scrutiny committee last week, Cllr Haslam asked Ms Metcalfe:

“In my area, Bilton and Woodfield, I would say the majority of residents want the whole area to be 20mph. At what stage will police enforce this?”

Campaigners across the country are calling for a speed limit of 20mph to be normal on residential streets and in town and village centres as part of the 20’s Plenty initiative.

Ms Metcalfe said the police and the council “don’t have the resources to be constantly enforcing a 20mph zone”, adding:

“I don’t necessarily agree with 20’s Plenty because for every one person that says they want 20mph there is one who says they don’t.”

She added she could see 20mph limits working “in certain circumstances, like outside a school,” but not as a general measure.

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Tom Thorp, assistant chief executive at the commissioner’s office, said “police enforcement of 20mph limits is difficult”. He said:

“The types of road that want to go 20mph are very residential urban roads and it’s simply not possible necessarily to do the enforcement on those roads easily.”

Mr Thorp and Ms Metcalfe agreed that although police enforcement was problematic, local authorities could introduce more targeted speed restriction measures, for instance speed humps and chicanes, in specific areas, such as near schools. Mr Thorp said:

“There’s an awful lot that we should be doing around prevention before we get to actual enforcement.”

He added North Yorkshire County Council already did this through the  York and North Yorkshire Road Safety Partnership, which is a partnership of agencies working tp reduce road deaths.

More speed cameras?

Cllr Haslam questioned why Bilton and Jennyfields appeared to have different approaches.

“If you go to Jennyfields you will see the whole Jennyfields estate is 20mph and I don’t see any reason why the residents of Bilton and Woodfield can’t have the same scenario.”

Cllr Haslam said “camera enforcement works” in 20mph zones in London, adding “I don’t see why we can’t look at that”.

But Mr Thorp said:

“There’s a significant cost to camera enforcement and if we were looking to do that across the piece I wouldn’t like to hazard a guess as to what that would cost.

“In terms of managing expectations, sometimes putting in 20mph makes it worse.”

A union official has said Harrogate firefighters are being used as guinea pigs in a shake-up of fire services in North Yorkshire.

North Yorkshire Police Fire and Crime Commissioner Zoe Metcalfe confirmed her three-year blueprint for countywide fire services last week following a three-month consultation.

The changes include reducing Harrogate fire station to one appliance between 10pm and 9am, which would increase the town’s nighttime dependency on on-call firefighters in Knaresborough. However, the station will have enhanced cover during the day, when most fires occur.

The same changes will be implemented in Scarborough in three years time if the Harrogate pilot scheme proves successful.

Steve Howley, secretary of North Yorkshire Fire Brigades Union said the changes lacked support by firefighters and councillors and would endanger lives.

Speaking on BBC Radio York, Mr Howley said:

“The Fire Brigades Union represent about 96% of firefighters in North Yorkshire and I can tell you now that none of our members are in support of these proposals

“We all think they are dangerous. We all think they will put firefighter and public safety at risk. Lives will be put at risk.

“They are using Harrogate as guinea pigs to trial these cuts because they are not confident that these are safe and these will deliver what they say they will deliver. It will lead to a real detrimental impact on public safety.”

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Mr Howley said the data behind the decision was “fundamentally flawed” because it was based on there being 100% availability of on-call firefighters. He added:

“For the last 15 to 20 years there hasn’t been 100% on-call availability. That number has dwindled and got worse in recent times.”

He said the union did not oppose better fire prevention initiatives but was “vehemently opposed to the removal of frontline public services to reinvest in some of these areas when it should be centrally funded by government”.

Ms Metcalfe said last week the changes were about a better way of operating rather than cuts, and savings will be reinvested in fire prevention work and boosting on-call fire stations. Boroughbridge, Knaresborough, Masham, and Summerbridge have on-call stations in the Harrogate district and there is a volunteer-run station at Lofthouse.

Her changes, which will be phased in, will see Harrogate have two fully operational appliances during the day but only one at night.

The station currently has one fully operational appliance and a smaller tactical response vehicle staffed, which are both staffed 24 hours.

Announcing her decision, Ms Metcalfe — a Conservative who was elected commissioner last year — said:

“Some areas of the service will change, and I know change can be unsettling, but I remain confident that the right people, with be in the right place, with the right equipment at the right time, to support everyone in North Yorkshire and York.”

“I have made these decisions to support the transformation of our fire and rescue service based on extensive evidence and from listening to what is important to you, which you said was increasing and enhancing prevention and protection work to stop incidents from happening in the first place”

Jonathan Dyson, chief fire officer for North Yorkshire, said Ms Metcalfe’s proposals provided the correct strategic approach to resourcing fire risk.

He said:

“Our strong focus on prevention and protection activities are the primary way for us to reduce risk in our communities.”

The majority of people support controversial changes to the number of fire engines based in Harrogate, according to consultation documents.

North Yorkshire Police Fire and Crime Commissioner Zoe Metcalfe confirmed yesterday Harrogate fire station will be reduced to one fire engine at night as part of a three-year blueprint for countywide fire services.

However, the station will have two fully operational appliances during the day rather than the current model of just one plus a smaller tactical response vehicle.

Ms Metcalfe’s decision followed a three-month consultation in which concerns were expressed that the loss of a second appliance from 10pm to 9am could put lives at risk.

But her 207-page consultation report, published yesterday, said 46% of respondents to an online survey supported the changes to Harrogate fire station whereas 40% oppose them.

The report, however, also said 53% of respondents whose closest fire station is Harrogate disagreed with the changes. Additionally, it highlighted opposition within focus groups held as part of the consultation.

It said:

“Those who supported the proposals did so on the grounds that they are evidence-based and represent a better use of resources in offering better capability during the day when needed.

“However, even if they understood the rationale behind it, most focus group participants ultimately opposed the proposals.

“The main worries were around the ability to provide an adequate nighttime response, especially to incidents requiring two or more appliances. Related to this, many questionnaire comments centred on the potential for more severe incidents at night, including house fires.”

Zoe Metcalfe and fire officials answer questions about her proposals.

Ms Metcalfe also suggested some people over-estimate the number of fires in North Yorkshire. She said:

“There is also some very different views of what and how high is the service’s demand versus the reality.

“The fact is that in North Yorkshire we are lucky that our service’s demand is low by comparison to the rest of the country. Moreover, what they attend has changed significantly, with fires making up a smaller proportion than before.”

The consultation, which ran for 12 weeks from May 23, 2022 to August 14, 2022, cost £30,000.

Savings made by the changes will be used to fund fire prevention work and boost on-call fire stations in rural areas.

North Yorkshire Police Fire and Crime Commissioner Zoe Metcalfe has today confirmed Harrogate fire station will be reduced to one fire engine at night.

Ms Metcalfe’s decision comes after a three-month consultation that saw the proposal criticised for putting lives at risk.

The move is expected to save £180,000 in the Harrogate district, which will be used to fund fire prevention work, and could see five Harrogate firefighters redeployed to new prevention roles.

The Harrogate changes will be piloted for three years and then could be copied in Scarborough.

Ms Metcalfe, a Conservative who was elected commissioner last year, published her three-year blueprint for fire services in the county in May.

Today’s announcement will also see Huntington full-time fire station reduced to on-call, leaving North Yorkshire with just four full-time fire stations: Harrogate, Scarborough, York and Acomb.

Change is coming to Harrogate fire station, on Skipton Road.

It follows a consultation that included 12 public events, three resident focus groups and an online survey which received 1,300 responses.

Me Metcalfe said:

“Some areas of the service will change, and I know change can be unsettling, but I remain confident that the right people, with be in the right place, with the right equipment at the right time, to support everyone in North Yorkshire and York.”

“I have made these decisions to support the transformation of our fire and rescue service based on extensive evidence and from listening to what is important to you, which you said was increasing and enhancing prevention and protection work to stop incidents from happening in the first place”

How Harrogate fire service will change

Currently, Harrogate fire station has one fire engine which can respond to all emergencies and a smaller tactical response vehicle. Both operate around the clock.

The smaller vehicle will be replaced by a larger fire engine but it will only be crewed during the day.

Ms Metcalfe’s risk and resource model said more fires occur during daytime, and having two fire engines at Harrogate would provide better daytime protection at key times.

But the second Harrogate appliance won’t be staffed between 10pm and 9am, meaning greater dependence on on-call firefighters in Knaresborough when a second fire engine is required at major incidents.

Jonathan Dyson

Jonathan Dyson, chief fire officer for North Yorkshire, said Ms Metcalfe’s proposals provided the correct strategic approach to resourcing fire risk. The service has a £31.5m annual budget for core spending.

He said:

“Our strong focus on prevention and protection activities are the primary way for us to reduce risk in our communities.”

Mr Dyson told the Stray Ferret second appliances from outside Harrogate were already mobilised to tackle major fires in Harrogate because they were better equipped to do so than the tactical response vehicle.

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But he acknowledged the change could “potentially” cause a delay when the main Harrogate fire engine attended an incident and requested back-up, which would now have to come from Knaresborough rather than Harrogate.

North Yorkshire Fire and Rescue Service does not have target response times and no calculations have been done on how long delays brought about by the changes could be.

Job talks to start with Harrogate firefighters

Asked about the impact on Harrogate firefighters, Mr Dyson said:

“We now start a phased approach to the changes because we now need to discuss and engage with the trade unions, we need to discuss and engage with the crews that are affected by this because people are at the centre of this.

“No current staff or jobs are at jeopardy in any form. We are transitioning resources from response into prevention and protection.

“There are a range of duty systems that can introduced to meet the demand that the service requires under the commissioner’s decision.”

Mr Dyson added today’s overall measures had the “potential” to save £1.5m a year across North Yorkshire by 2025 although the calculation was done before recent high inflation.

He added the decision “isn’t about cuts, it’s about transition of funding from response into prevention” and savings would also be spent on improving on call stations in rural areas.

Firefighters and councillors have called on Zoe Metcalfe, the Conservative police, fire and crime commissioner for North Yorkshire, to tackle the long-running issue of Starbeck crossing holding up emergency vehicles.

As many as nine trains an hour can pass through Starbeck Station heading to Leeds or York.

It means when the barriers are down there are waits of several minutes for all vehicles, including fire engines, police cars and ambulances.

At a Harrogate Borough Council meeting last night, Liberal Democrat councillor for Hookstone, Pat Marsh, asked Ms Metcalfe if she’d had feedback from firefighters about the problem as she believes delays could potentially be costing lives.

Cllr Marsh said:

“It worries me, that a five minute wait can be the difference between doing something and not.”

In response, Ms Metcalfe said the problem has been raised to her by both firefighters at Harrogate and Knaresborough fire stations.

However, she said firefighters “know exactly what times trains come and go” and can also use other routes to avoid the crossing.

Ms Metcalfe said:

“I went back to the fire service and they quite rightly said that out of Knaresborough fire station you can also turn left out of the fire station and go into Harrogate via Morrisons. They can also go into Starbeck and can turn right into Bogs Lane.

“There’s not just one way into Harrogate. Even if they did get to a crossing they can call ahead (to Network Rail) to let them know they are coming down.”

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Her response didn’t please fellow Conservative and councillor for Old Bilton, Paul Haslam, who also chairs Transport for the North‘s scrutiny committee.

Cllr Haslam told Ms Metcalfe he was “a little disappointed that you weren’t upset about the crossing at Starbeck”, particularly as it’s an issue that was raised to her by the firefighters themselves.

He added:

“I’ve tried for five or six years to get Network Rail to improve technology that would reduce waiting time to two minutes but they’ve refused to do it at the moment.

“I feel if your firemen had been upset that could have been leverage. I’m concerned about it for lots of reasons. The cars are just idling.

“Network Rail have told me all the reasons they can’t do it but they’ve also told me what technology they need.”

Ms Metcalfe promised Cllr Haslam that she would raise the issue with Network Rail.

North Yorkshire Police are better at dealing with stalking cases than they were a year ago, according to the force’s head of safeguarding.

However, Detective Superintendent Fiona Wynne was concerned that the size of the team currently dealing with the issue was “impacting investigations of stalking”.

The team is currently made up of one detective and two stalking support officers.

North Yorkshire Police said 2.3 million people experience stalking in the UK in a calendar year. The average case lasts for 15 months.

Det Supt Wynne made the assessment while reviewing the force’s 2022 stalking audit at the monthly accountability meeting chaired by Police, Fire and Crime Commissioner Zoë Metcalfe.

Ms Metcalfe secured £100,000 from the government for the force to carry out the review.

Compared to the 2021, there were “positive increases seen in almost all areas” of how stalking complaints were dealt with in the force control room.

Call handlers were reported to be better at identifying incidents of stalking and knowing how to respond to complainants.

Issues remained, though, with how stalking was logged on the police’s computer systems.

The lack of specialist detectives also meant some low- and medium-level cases could not be dealt with by the stalking team.

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Zoë Metcalfe, North Yorkshire Police, Fire and Crime Commissioner.

“Additional suppressed demand”

North Yorkshire Police predicted that the number of stalking cases would continue to increase.

Part of this was expected to be to victims coming forward detailing historical stalking incidents.

Det Supt Wynne said:

“14% of those [stalking and stalking-related] offences [in 2021] were… historical offences, non-recent offences of stalking. That basically means that there is an additional suppressed demand which we may see unfolding as the years go on.”

Det Supt Wynne also pointed to the fact that more stalking was now being done using digital technology.

Stalkers were also reportedly using digital devices more often. This included using wireless connections to listen into people’s smart speakers and baby monitors.

The force is working with the personal safety charity the Suzy Lamplugh Trust, which provides help and advice on stalking.

A senior North Yorkshire Police officer has called the force’s average 999 response time of 20 seconds an “unacceptable number.”

Head of Operational Training, Planning & Logistics Superintendent, Michael Walker, made the comments as part of his update on the force’s performance at the monthly Public Accountability Meeting chaired by Police, Fire and Crime Commissioner Zoë Metcalfe. He said:

“The average speed of answer is 20 seconds. The target is obviously 10 seconds, so that number is an unacceptable number, which I know is an unacceptable number. Which is why we’ve put in several measures… to improve that.”

Under Home Office targets, 90% of emergency calls should be answered in under 10 seconds.

The Stray Ferret reported last week that in July North Yorkshire Police were only answering 39.9% of these within the target period – the lowest in the country.

However, Supt Walker aimed to reassure the public that work was being done to reduce the problem.

He promised that there would be 10% more staff in the force’s York control room by the end of September.

Recruitment and training of new call handlers was already underway.

In the meantime, he explained, 20 police staff with previous experience of call handling had been brought in to assist the team.

This included serving police officers, though Supt Walker confirmed that they had only been moved where it had been deemed safe to do so.

He added that the force had a “determination” to improve.

Police, Fire and Crime Commissioner Zoë Metcalfe and Superintendent Michael Walker in the Public Accountability Meeting.

Increased demand and pocket dials

Also discussed in the meeting was the increasing number of emergency calls.

The number of people calling 999 has increased since 2018, with a peak during the pandemic.

Supt Walker also revealed that one in 10 emergency calls were pocket dials.

That meant the force had to spend time call people back to ensure that there was no emergency taking place.

New figures show that North Yorkshire Police is now the worst police force for responding to 999 calls.

Forces are expected to meet the Home Office target of answering 90% of emergency calls within 10 seconds.

Home Office data showed that, in July, North Yorkshire only managed this 39.9% of the time.

The best performing force was Nottinghamshire Police, which achieved 87% – still below the 90% target.

North Yorkshire Police has often been close to the foot of the table but this was the second month in a row when it was actually last.

The force’s own statistics show its latest average 999 response time for the month of July was 20 seconds. This was higher than its 36-month average of 18.84 seconds.

The figures will come under the spotlight at the Police, Fire and Crime Commissioner’s monthly public accountability meeting next Tuesday, August 30.

Data published by the commissioner’s office in advance of the meeting revealed the number of 999 calls increased by 8% in July 2022 compared with the same month last year.

Zoe Metcalfe, North Yorkshire Police, Fire and Crime Commissioner.

‘A huge increase’

The North Yorkshire Police, Fire and Crime Commissioner’s office was approached for comment on the slow response times but a spokesman said the issue would be discussed at next week’s meeting.

Commissioner Zoë Metcalfe told the Stray Ferret in June that she was working to reduce delays in answering 101 and 999 calls in the police control room.

She said there had been a “huge increase” in 999 and non-emergency 101 calls.

Ms Metcalfe has pledged £140,000 to increase the number of staff working in the force control room.

Councillors said today they had “major concerns” about plans to reduce the number of night time fire engines in Harrogate to one.

North Yorkshire Police, Fire and Crime Commissioner Zoe Metcalfe defended her plans at a special meeting of North Yorkshire County Council’s Harrogate and Knaresborough Area Constituency Committee.

Ms Metcalfe, a Conservative, told the Liberal Democrat-controlled committee she would still consider a shake-up of Harrogate’s night time fire service even if she had “millions in reserves”.

Ms Metcalfe told the meeting the plans “were not cuts” but the right thing to do. She said:

“If they were cuts, they would have happened yesterday. We do have a balanced budget until 2026. Let’s be very clear on that.

“If I had millions of pounds worth in the bank of reserves, I would still be doing this. I would still be going out on consultation, because it is absolutely right that we identify our risk and where our risk is in the county and York and then put the right resources to cover that risk.”

Ms Metcalfe added that no fire stations were closing and no whole time firefighters were losing their jobs.

Her three-year plan for the fire service includes proposals on staff shift patterns, the number of fire engines operating at night and putting a greater emphasis on fire prevention.

Harrogate and Scarborough currently both have an emergency fire engine and a tactical response fire engine operating 24 hours a day.

Ms Metcalfe’s model proposes both stations have two emergency response vehicles during the day but only one at night. They would lose their tactical response engines altogether.

‘Race to the bottom’

Paul James, chair of the Fire Brigades Union in North Yorkshire, said the plan would leave Harrogate fire station in a “race to the bottom” on response times.

Mr James told the meeting the changes amounted to cuts and that Harrogate was an area of high risk due to its density.

He added that a cut in funding nationally “has dovetailed” with slow response times locally and criticised the lack of a response standard from the service.

Paul James, chair of the North Yorkshire Fire Brigades Union branch, at today’s meeting.

Mr James said:

“Harrogate still requires two appliances during the night to cover serious fires, if positive outcomes are to be achieved.

“Under these proposals during the night time hours Ripon, Tadcaster, Malton, Northallerton and Selby will all have more fire engines than Harrogate.”

He added:

“We feel that the continuing avoidance of declaring a standard [response time] is the avoidance of transparency and accountability.

“These proposals will see Harrogate enter the response time race to the bottom that much of the rest of the county competes in.”

Dave Winspear, director of transformation at North Yorkshire Fire and Rescue Service, denied there was a “race to the bottom” on response times for Harrogate.

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Meanwhile, some councillors were critical of the proposals.

Cllr Robert Windass, a Conservative representing Boroughbridge who was a fire fighter in Leeds for 30 years, said he did not feel the figures on night time fires “were right”.

He added:

“I did 30 years in Leeds and the most fatalities and the most people we had to rescue was during the hours of night.

“Not during the day, we did get them, but the majority was at night time when people were asleep and when something went wrong such as children playing with matches and things like that.

“So I won’t dispute your figures, but I don’t think they are right.”

As part of its response to the plans, the committee agreed to express major concerns over night cover but welcomed investment in prevention work.

You can find out more about the proposed changes and take part in the consultation here.