Ripon resident says blocked gullies are leading to floods

A Ripon resident has called on North Yorkshire County Council to clean gullies in the city more regularly, after a burst water main led to a street being flooded this week.

People on North Street woke on Monday to water gushing out of a pipe onto the road. It was the second time in four days that a Yorkshire Water pipe had burst on the street and led to fears the flood might damage properties.

Some homes in the city and nearby villages were left without water for most of the day while the leak was fixed.

The street has gullies to take excess surface water but residents say they are regularly blocked by straw, hay and dirt.

Paul Oldham, who lives on North Street, said Monday’s flood was not an isolated incident.

He said whenever there is heavy rainfall in winter, residents have to go out to the drains to move dirt in the gullies so that water can go down.

Mr Oldham said:

“The fact is every year the residents on North Street clean out the drains because they are not maintained. We’re out in our wellies and we poke or prod to get water to subside, and eventually it does. The council needs to be cleaning out the drains.”

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It is the responsibility of North Yorkshire County Council to clean drains and gulleys in the district.

Mr Oldham added:

“I get that budgets might be cut, or cleaning drains might not be a priority, but the fact is it’s happened so often and regularly. It could have really affected properties along here.

“Its not a one off. They need to make sure the drains are cleaned. But I do have sympathy, it is difficult for them to get around and do all the jobs.”

North Yorkshire County Council highways area manager Melisa Burnham said:

“The gullies in North Street were inspected recently and the team involved found they were in good condition but did need to be jetted.

“Following the inspection a programme had already been devised to have them cleared and cleaned and that work will be delivered today.”

Ripon water supplies restored but traffic problems remain

The burst main on North Street in Ripon has been repaired after parts of the city endured many hours without water for the second time in four days yesterday.

However, the section of road between the clock tower junction and the BP petrol station remains closed and barriered off.

Residents await updates on social media from Yorkshire Water on the progress made and number of properties affected.

The company said this morning that water supplies had been restored to homes in the Ripon area.

John Graham, of Joda Freight, which has been employed by Yorkshire Water to deliver bottled water to areas affected by the mains burst and loss of supply, is on standby to deliver more pallets this morning. 

John Graham of Joda Freight, whose company has been employed by Yorkshire Water to deliver bottled water.

John Graham of Joda Freight, whose company has been employed by Yorkshire Water to deliver bottled water.

He slept in his vehicle overnight and told the Stray Ferret this morning: 

“We delivered approximately 24 tonnes of water to Market Square and other parts of the city yesterday and are ready to top up supplies as required today.” 

One of the drop off points for the pallets of water was on North Street.

About 4,000 homes in Ripon were without water for most of Friday after a mains burst on North Street. A mains on the same street also burst yesterday.

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Yorkshire Water giving out free bottled water at Ripon’s Market Place

People in the Ripon area have woken up to a water outage for the second time in a week.

North Road in Ripon is flooded, with pictures of it on Blow Your Horn Facebook page prompting comments by people in Ripon, Melmerby, Dishforth and Sharow they have no water.

Ripon and surrounding villages were hit by an outage last Thursday after a pipe burst on North Street.

In Harrogate, a burst main in Otley Road has cut water to some homes in HG2.

Follow our live coverage below.

5.45pm – Engineers ‘recharging the system’

The Stray Ferret asked a Yorkshire Water spokesperson if the burst main could leave some households without water into tomorrow.

He was unable to give any timescales but said engineers are working to ‘recharge the system’ which should restore the water supply. However, he said this needs to be done carefully to manage water pressure.

The spokesperson said he expects water will be ‘back on soon’.

5.20pm – Still no water for parts of Ripon

There is still no water for some properties in Ripon following this morning’s burst water main on North Street.

Yorkshire Water has arranged a bottled water station in Market Place, where anyone is free to come and collect bottles of water.

2.00pm – Yorkshire Water pumping water into Ripon network

Yorkshire Water is currently pumping water into its network via tankers. It’s so the city centre remains with water whilst engineers work to fix the burst main. No time has been given for when water will return back to normal.

The company is also looking for somewhere in the city for customers to collect bottles of water.

A Yorkshire Water spokesperson said:

“We are on-site fixing the issue and working hard to restore water supply as soon as possible.

“Our teams are delivering bottled water to customers on our priority service register, additional vulnerable customers and care homes. We’re also working with our partners to deliver bottled water to rural communities and set up a bottled water collection point for customers in Ripon. We will update as soon as we have a location for that.

“We’ve also put measures in place – such as tankering into our network – to make sure we can restore supply to as many customers as possible, as quickly as possible.”

12.05pm – Water restored in Harrogate, but Ripon awaiting a fix

A Yorkshire Water spokesperson has said the burst water main in Otley Road, Harrogate has now been fixed with customers back to their normal supply.

However, in Ripon engineers are still working to fix the burst pipe on North Street. It happened because last week’s burst, also on North Street, weakened another part of the pipe today causing it to burst.

Bottled water is being delivered to vulnerable customers and a bottled water station will be set up soon.

“Last week there was a burst on a 12-inch main on North Street, Ripon – we fixed the issue on the same day, but unfortunately it weakened another area of the pipe, which burst this morning. The new burst is around 20m away from the original burst.

“We’re on site working on the fix this morning – with temporary traffic lights and the same diversion still in place. We’re currently delivering bottled water to vulnerable customers, care homes and those on our priority services register. We will be setting up a bottled water station for other customers shortly.”

10.05am – Works on Otley Road

This is the current scene on Otley Road near to the junction with Pannal Ash Road where work is being carried out to restore water in the HG2 area.

9.55am – Ripon residents pitch in to prevent flooding

Barry Dolan, who helped to clear the drains.

Barry Dolan, who helped to clear the drains.

A group of residents of North Road whose houses are beyond the clock tower junction when heading out of the city, ensured that their gardens and those of neighbours across the road, were not flooded for long, as they worked to unblock drains full of straw debris and fallen leaves. 

Barry Dolan (pictured) said: 

“The reason that the gardens were flooded by the water from the burst main, was because of the blocked drains (see photo) that get jammed up with straw that comes off passing trailers whose loads get caught by overhanging branches.

“When we woke to see what had happened a number of us joined in to clear the blockages and the water subsided.”

One of the blocked drains on North Street, Ripon.

One of the blocked drains on North Road, Ripon.

Mr Dolan added: 

“Because the drains are not cleared out regularly, we also get flooding along this section when there is heavy rain.”

9.45am – Ripon retirement apartment manager hopes water can be restored quickly

Yvonne Mulholland, outside McCarthy and Stone's Dawson Grange.

Yvonne Mulholland, outside McCarthy and Stone’s Dawson Grange.

For the second time in four days, Yvonne Mulholland, the manager of McCarthy and Stone’s Dawson Grange retirement apartments on North Street (pictured) had to call Yorkshire Water for an emergency supply of bottled water. 

She told the Stray Ferret:

“We have residents in 28 apartments, some of whom are vulnerable and needing to keep hydrated. 

“Yorkshire Water were very good last week and supplied us with 40 bottles to give to residents and I have spoken with them again this morning. 

“With the burst main immediately outside our premises, I just hope that the problem can be sorted out quickly and with the minimum of disruption to our residents and neighbours.”

9.40am – Temporary lights on Pannal Ash Road

Temporary lights have been put in place between the junction of Pannal Ash Road and Pannal Ash Drive.

Yorkshire Water said this morning that technicians were on site to carry out repairs and return water to residents.

8.45am – Water could be off for up to six hours

Yorkshire Water is reporting on its social media that water in Ripon could be off for between four to six hours.

The company added that it will “aim to get the water back as soon as possible”.

https://twitter.com/YWHelp/status/1561596914608619521?s=20&t=a4N3hfvun0oDwQWv6NjV-g

8.20am – Technicians on Otely Road

Yorkshire Water has confirmed that technicians are on site at Otley Road to try and get water back on for residents.

https://twitter.com/YorkshireWater/status/1561608712887930880?s=20&t=RJa7hFCYZHV6nTLeUeZ1tQ

8.10am – Pictures from North Street

This is the current scene at North Street in Ripon, where a burst pipe is causing a water outage for residents in the area.

7.55am – Yorkshire Water confirms burst pipe

Yorkshire Water has tweeted this morning to say a burst pipe on North Street is causing the outage in Ripon.

⚠️ #HG4 #Northstreet ⚠️ I am sorry to inform. Customers may have low pressure or no water due to a repair of a main needed due to a burst pipe. Apologies for any inconvenience. Updates to follow. -Laura pic.twitter.com/jAqfVMoKmr

— Yorkshire Water Help (@YWHelp) August 22, 2022

7.52am – Ripon resident: ‘This is ridiculous’

One resident in Ripon has got in touch with the Stray Ferret to report the outage.

They said:

“The burst water main in North Street has gone again, this morning it’s flooding the road again. We live on a residential park on Palace Road and had no information the first time.

“This is ridiculous, how are pensioners supposed to carry four litres of water to their homes.”

7.48am – Bishop of Ripon reports outage

The Bishop of Ripon, Helen-Ann Hartley, tweeted to Yorkshire Water:

“No water in Ripon again. Any idea how long this time? Will more bottled water and information be forthcoming, especially to outlying villages please?”

7.45am – Reports of water outage

Reports have come in from Harrogate and Ripon of a water outage and low pressure in the areas.

Yorkshire Water said on its website:

“Customers may have no water or low pressure due to a burst main. We are working to restore supplies back to normal as soon as possible.”

In Harrogate, a burst main n Otley Road has cut water to some homes in HG2.

One person affected received the following response from Yorkshire Water:

“Our technicians are on site dealing with the repair, however it could be 4-6 hours before the water comes back on and when it does it may be a little cloudy and discoloured.”

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Fears up to 3 million litres of water wasted during lengthy Ripon leak

There are fears up to three million litres of water went to waste in Ripon yesterday, after a Yorkshire Water mains pipe burst on North Street.

The pipe burst at around 5am and meant around 4,000 homes in Ripon and the surrounding area woke up to no water.

It wasn’t fully restored until 7pm later in the day, with the company setting up two emergency bottled water stations at Ripon fire station and Ripon Racecourse for residents.

Emergency bottled water stations were set up in the city.

The Bishop of Ripon was among those criticising Yorkshire Water’s response to customers, saying its lack of communication was “unacceptable”.

https://twitter.com/HartleyHAM/status/1560284278331678720

A source at the scene told the Stray Ferret that engineers working on the leak said 70 litres of water were lost every second before it was fixed.

In a 12-hour period, this would have meant over three million litres could have been lost in total.

We put this figure to Yorkshire Water. A spokesperson said the figure was “inaccurate” but was unable to say how much water had been lost.

They said as soon as the leak was located engineers managed to stem the flow.

However, according to the company’s Twitter account, the leak wasn’t identified until 12pm, seven hours after it was first reported.

This suggests between 1.5 million and 2 million litres of water could have been lost.

Engineers on the scene Pic: Paul Smith

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The burst main has come at a bad time for Yorkshire Water. The Harrogate district is now officially in drought and a hosepipe ban will come into force from August 26.

We asked Yorkshire Water what caused the leak and a spokesperson sent the following statement:

“Our pipework has been under a lot of pressure recently – with high peaks of water usage and the dry ground causing soil to contract, which causes pipes to fracture more easily. We’ve increased resource in our field teams over the last few weeks, so that we can catch more small leaks before they turn into bursts and fix the big bursts as soon as possible.

“It took a little bit longer than usual to locate the burst pipe and complete the fix yesterday, as it was underground and tricky to locate. We delivered bottled water to customers on our priority services register and updated our customers via the website, social media and text, as to where they could collect bottled water.

“We’re grateful to our customers for their patience whilst we fixed the issue – those eligible for compensation in relation to the water supply interruption will receive it automatically.”

Ripon residents collect thousands of bottles of water as taps run dry

Thousands of bottles of water were handed out in Ripon this afternoon after a burst water main left around 4,000 homes without water all day.

Yorkshire Water set up an emergency bottled water station at Ripon fire station for thirsty residents, which had a steady stream of people in cars coming to pick up bottles of H2O, helped by on shift firefighters.

Mike and Kay had only just returned to Thornborough, north of Ripon, this afternoon after a holiday in Krakow, Poland.  Mike said:

“We’re waiting for a decent cup of tea!”

Colin from Copt Hewick was there to collect water for his pets.

“We’ve got animals, four dogs, so you’ve got to think of them first.”

Ripon firefighters help out.

Ant, from Stockton-on-Tees, holidays at a static caravan at Riverside Meadows holiday park. He said:

“It was a shock to wake up this morning and not be able to flush the toilet! I’m taking plenty of bottles for my neighbours too.”

Whilst spirits were generally high, one woman gave a Yorkshire Water employee a hard time over what she said was poor communication. The company has been slow to tell the public when normal water supply will resume.

She said its website had barely been updated all day so had tried to find updates on Twitter.

Her opinion was shared by Bishop of Ripon, Helen-Ann Hartley, who described communication from the water company as “unacceptable”.

https://twitter.com/HartleyHAM/status/1560284278331678720?s=20&t=LM9oGeOd6ls30OEDNSuu6A

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The burst water main on North Street has caused more disruption than a typical water leak, with many homes now without water for 12 hours.

Supermarkets in Ripon ran out of bottled water earlier today.

A Yorkshire Water employee told the Stray Ferret that service was likely to return at around 7pm but similar promises earlier today did not materialise.

The stock of water was quickly depleted.

One woman who arrived at the emergency bottled water station said to make sure there was room in the boot for a wine delivery that she was going to collect afterwards. “I can’t turn water into wine!” joked the Yorkshire Water employee, as he carried some bottles into her car.

More bottles of water will be available from Ripon Racecourse until 9pm.

Water returns to some properties in Ripon

Water has returned to some homes in Ripon following a burst pipe on North Road this morning.

Many properties in the city have had no water or low water pressure all morning.

Some companies in Ripon were forced to close, including the coffee shop at Larkhill Nurseries and the Water Rat pub. The latter has now reopened.

The problem has also affected people in nearby villages Sharow and Littlethorpe, as well as further afield in Thirsk.

Residents on Lead Lane in Ripon told the Stray Ferret at about midday that water had come back on, as have residents living in Deep Ghyll Croft and Saint Marygate. However, one person living in Sharow says water is still off as of midday.

Yorkshire Water has been slow to tell the public when normal water supply will resume.

North Road will soon be closed to traffic whilst repairs take place.

A spokesperson issued the following statement.

“Our teams are dealing with a burst 12-inch water main on North Road, Ripon. We are currently working to rezone our network and return water supply to those affected.

“To allow our teams to complete the repair safely, traffic management will be required. We’re working closely with North Yorkshire County Council highways teams to minimise disruption.”

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Ripon area hit by water outage

People in Ripon have woken up to no water in their homes this morning due to a burst main.

People took to social media to report the outage across the city.

The problem has also affected residents in nearby Sharow village and Littlethorpe.

Others said water pressure was low in their homes.

On its website, Yorkshire Water said it was working to restore its service to the HG4 area.

It said:

“We’re really sorry but customers may have low pressure or no water in the area. We’re working hard to get your water back to normal as soon as possible.

“Once it’s fixed, your water may be cloudy or discoloured – you can clear this by running your tap for a few minutes.”

James Thornborough. a Sharow resident, told the Stray Ferret the water company had been slow to notify customers of the problem and vague in providing details.

He also said the problem had led to a big demand on bottled water at Morrisons this morning.

We will update this story as we get more details.

Are you affected by the water outage? Email us at contact@thestrayferret.co.uk.

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‘Serious concerns’ over Swinsty Reservoir parking charges plan

Residents have raised serious concerns over plans to introduce parking charges at Swinsty Reservoir.

Yorkshire Water has tabled proposals to Harrogate Borough Council to introduce parking machines and automatic number plate recognition cameras at the car park.

The company also plans to trial charges at Fewston and Thruscross reservoirs in the Harrogate district.

The reservoirs are popular beauty spots that attract numerous visitors and dog walkers.

There are fears the charges would encourage them to park on the roadside to avoid payment and block the route for emergency vehicles.

Similar concerns were expressed during covid lockdowns when the car parks were closed.

Cllr Graham Hebblethwaite, who sits on Washburn Parish Council, said:

“We have very serious concerns because everything is working well at the moment with the car parks.

“If they start to charge, then people may start to park on the road.”

He added:

“The area is open to all walks of life. Peacefulness plays a major part in a lot of people’s lives who are in desperate need of this within the present climate.

“The proposed car parking charges may create more stress. It would be nice if Yorkshire Water, who have made very large profits in recent years recent years, seriously considered the need to charge.”

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Some local residents have written to the council expressing similar fears.

Richard Pullen, who lives in West End, told the authority that the proposal would create “a further divide” between those who live in the area and those who visit.

He said:

“Putting parking meters in will push traffic onto roads causing blockages and damage to the already narrow roads, inconveniencing emergency services, farmers and others who need access.

“It is going to cause a further divide between people that live in the countryside and those visiting.”

Cars parked outside Swinsty reservoir in the first week of lockdown restrictions being eased.

Cars parked outside Swinsty reservoir when lockdown restrictions were eased but the car parks remained closed.

A spokesperson for Yorkshire Water said:

“As we said when we announced our plans to trial the parking charges at Swinsty and other reservoirs, the revenue generated from the parking charges will contribute towards the provision of Yorkshire Water’s first in-house Ranger team. Three rangers will be based in the north area, which includes Swinsty, and so this will be one of the sites they focus on. 

“They will be engaging with visitors helping to reduce the things such as fires and BBQs, swimming, littering, fly-tipping and genera anti-social behaviour. They will also support the maintenance and conservation of the site making repairs, improving wildlife habitats and litter picking. Money from the parking charges will also be reinvested across Yorkshire Water’s sites to deliver nature conservation, countryside management and improvement of facilities at reservoir sites.

“The project is a trial and impacts, if any, of dispersed parking will be monitored and we will keep in regular contact with the Parish Council throughout the trial period.

“As we aren’t responsible for the roads in the area, we are continuing to work with the local council, the Police and Highways England to look at solutions to deter/prevent unsafe and inappropriate parking.

“We are committed to working with key stakeholders to monitor the impact of the parking charges during the trial period including both negatives and positives.”

Those who use the car park will be able to pay via car payment on site, by using the RingGo app or telephone.

Emergency services and blue badge holders will be exempt from the charges.

The proposed tariffs will be one hour at £1, two hours at £2, six hours at £3, an all day pass for £5 and an annual pass for £30.

Bransby Wilson Parking Solutions, based in York, have been appointed to operate the parking meters. 

Harrogate district now officially in drought

The Environment Agency declared drought status in Yorkshire today due to low water levels.

This year’s prolonged spell of dry weather has led to exceptionally low river flows and reservoirs levels in the county.

Last week’s heatwave has added further pressure on the water network.

Moving to drought status means that the Environment Agency and Yorkshire Water can implement stricter controls on water use.

Yorkshire Water has already announced a hosepipe ban that will come into effect from August 26.

The last drought in Yorkshire was declared in autumn 2018.

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The region joins large parts of England which moved to drought status on August 12.

Victoria Slingsby, environment planning and engagement manager for the Environment Agency in Yorkshire, said:

“The high temperatures we are experiencing have exacerbated pressures on wildlife and our water environment in Yorkshire. These extreme weather conditions become more likely with climate change.

“We are experiencing some much-needed rain this week, but it will not be enough to correct weeks of dry weather, and it will take more prolonged rainfall to wet up soils and replenish rivers, reservoirs and groundwater levels.

“It’s important for everyone to manage the amount of water they are using in this exceptionally dry period.”

Hosepipe ban introduced for Harrogate district

The Harrogate district will be covered by a hosepipe ban from  August 26.

Yorkshire Water announced this morning it was introducing the measure as England teeters on the brink of a drought.

It will be the area’s first hosepipe ban since 1995.

Neil Dewis, its director of water, said:

“Parts of Yorkshire have seen the lowest rainfall since our records began more than 130 years ago.

“The hot, dry, weather means that Yorkshire’s rivers are running low and our reservoirs are around 20% lower than we would expect for this time of year.

“We’ve been doing everything we can to avoid putting in restrictions but unfortunately, they’re now necessary as part of our drought planning.

Mr Dewis said Yorkshire Water had reduced water lost by leaky pipes by 50% since 1995/6 but the measure was still necessary.

But he said the “trigger point” for a ban had now been reached.

He added:

“We need to make sure that we have enough supply for the essential needs of people across the region this year and next, as well as making sure we’re able to protect our local environment by limiting the amount of water we have to draw from the rivers.

“Our decision to introduce a hosepipe ban is based on the risk that water stocks continue to fall in the coming weeks and the need to be cautious about clean water supplies and long term river health.”

A hosepipe ban also allows Yorkshire Water to apply for drought permits from the Environment Agency, which means it can abstract more water from rivers.

The hosepipe ban includes:

Watering a garden using a hosepipe
Cleaning vehicles or boats using a hosepipe
Watering plants with a hosepipe
Filling or maintaining a domestic swimming or paddling pool
Drawing water, using a hosepipe, for domestic recreational use
Cleaning walls or windows of domestic premises using a hosepipe
Cleaning paths or patios using a hosepipe
Cleaning other artificial outdoor surfaces using a hosepipe

People can still undertake these activities without using a hosepipe if they use tap water from a bucket or watering can; or use water that is not sourced from taps such as grey water, rainwater from a water butt, or a private borehole, for example.

Businesses will be allowed to use a hosepipe if it is directly related to a commercial purpose.

There are restrictions on using a hosepipe if not for those essential commercial needs – so using a hosepipe to clean a path outside a business property, for example, would not be allowed.

Blue badge holders, those on Yorkshire Water’s Priority Services register or WaterSure tariff for medical reasons, are also excluded from the ban.

More information is available here.

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