After two-and-a-half years in office, police commissioner Zoe Metcalfe bowed out from public life this past week.

On Monday, the position of North Yorkshire Police, Fire and Crime Commissioner was abolished as powers were transferred to the newly created Mayor of York and North Yorkshire.

The decision spelt the end for Ms Metcalfe’s £76,300 a year role, which she was elected to in November 2021 after succeeding fellow Conservative Philip Allott.

Her tenure saw a strategy for violence against women and girls introduced, plus a drive to improve call handling times.

But it also saw Ms Metcalfe oversee a controversial plan to cut the number of overnight fire engines in Harrogate from two to one.

The Stray Ferret requested an interview with the former commissioner to discuss her tenure, but a spokesperson for her office said she was unavailable due to “the volume of her commitments in her final few days”.

In this article, we look at Ms Metcalfe’s time as commissioner and analyse her performance.

999 calls

During her campaign to become commissioner, Ms Metcalfe pledged to improve the performance of North Yorkshire Police – in particular call handling.

The issue was encapsulated by the public routinely complaining about long waits for emergency calls to be answered.

Police reported in January 2023 that fewer than half of 999 calls were being answered on time.

North Yorkshire Police force control room

Between November 2021 and November 2022, only 44% were answered within 10 seconds. The national target for forces is 90%.

Ms Metcalfe made improving response times one of her priorities and announced a £2.5m investment into the control room, which included hiring 50 more staff to ease pressure.

By January this year, the force met the national target for call handling times.

Cllr Chris Aldred, a Liberal Democrat who sits on the North Yorkshire police, fire and crime panel that scrutinised Ms Metcalfe’s performance, pointed to the area as a sign of improvement.

He told the Stray Ferret:

“I would say that commissioner Metcalfe has definitely outperformed the two previous occupants of the role. Although, to be absolutely honest, this is rather a low bar to set. 

“I do appreciate the transparency and commitment Zoe brought to the post. Under her watch performance has improved, notably in the outcome of recent inspection reports for both services, the performance of the police control room, where thanks to additional funding she has invested, call time answering has improved significantly.”

However, despite strides in improving the police force, the fire service proved a more contentious service to handle.

Fire cuts opposition

In May 2022, Ms Metcalfe unveiled her risk and resource model, which set out how the fire service will deploy its resources over the next three years. It puts the emphasis on fire prevention, especially during the day when most fires occur.

The plan, which covered the three years from 2022 to 2025, included a proposal to reduce the number of fire engines operating overnight at Harrogate and Scarborough fire stations from two to one.

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The move was met with criticism from the North Yorkshire Fire Brigades Union, which warned that such a decision would lead to a “second-rate emergency response service that will put lives at risk”.

However, in an interview with the Stray Ferret in June 2022, Ms Metcalfe disagreed with the union’s criticism.

She said:

“From everything I’ve seen I’m confident that won’t happen.”

Ms Metcalfe also argued that the proposals meant more resources for fire prevention.

The move came at a time of a bleak financial picture for the service.

Harrogate fire station on Skipton Road.

In January 2022, the Stray Ferret revealed that North Yorkshire Fire and Rescue Service faced having to borrow up to £31 million to fund new equipment after the government abolished its capital grant.

At the time, Steve Howley, secretary of the North Yorkshire Fire Brigade’s Union, said the service was “struggling to buy the basics”.

He said:

“The government needs to start taking fire and rescue seriously and fund it appropriately. The firefighters of North Yorkshire are staring down the barrel of a gun, either cut firefighter jobs to pay for basic provisions or fail to have adequate facilities or equipment.

“Neither option provides the public of North Yorkshire with the protection they deserve or require.”

The Stray Ferret approached North Yorkshire Fire Brigade’s Union for comment, but had not received a response by the time of publication.

Meanwhile, Ms Metcalfe told councillors during public meetings that she would lobby government for fairer funding, but this appears to have not had the desired effect.

In February, the commissioner recommended to increase the council tax precept for the fire service by 2.99% because it was the maximum increase permitted by government without a referendum.

Cllr Aldred said he felt that the commissioner could have done more to pressure ministers to come up with a better model for financing rural fire services.

He said:

“I do think the outgoing commissioner could have put more pressure on central government for more funding for the North Yorkshire fire service. 

“The national funding model always works against a large rural fire service, who rely extensively on volunteer fire fighters and often have to travel large distances to reach fires in England’s largest geographical county.”

The trials and tribulations which come with scrutinising and commissioning police and fire services now lie with David Skaith, the Labour mayor of York and North Yorkshire.

Zoe Metcalfe’s term as North Yorkshire Police, Fire and Crime Commissioner ended at midnight last night after the role was transferred to the new Mayor of York and North Yorkshire.

Labour’s David Skaith, who won the inaugural mayoral election on Friday, will now take on responsibilities for policing and crime.

Ms Metcalfe, a Conservative who held the post since November 2021, was the final directly elected commissioner for the county.

She was elected after the departure of Philip Allott, who succeeded fellow Tory Julia Mulligan — the county’s first commissioner from 2012 to 2021.

David Skaith, newly elected Mayor of York and North Yorkshire who will take on the commissioner’s responsibilities.

Ms Metcalfe pledged to tackle issues such as violence against women and girls.

She also oversaw the controversial introduction of the risk and resource model for the fire service, which included plans to cut the number of overnight fire engines based in Harrogate from two to one.

The move was met with criticism from the North Yorkshire Fire Brigades Union, which warned that such a decision would lead to a “second-rate emergency response service that will put lives at risk”.

The Stray Ferret requested an interview with Ms Metcalfe to reflect on her tenure as commissioner, but a spokesperson for her office said she was unavailable due to “the volume of her commitments in her final few days”.

In a post on X, formerly Twitter, Ms Metcalfe said it had been an “absolute privilege and pleasure” to represent York and North Yorkshire.

As I step down from my role as Police, Fire & Crime Commissioner at midnight, it has been an absolute privilege and pleasure to represent the communities of York & North Yorkshire. Congratulations to @DSkaith and best wishes for your term in office.

— Zoë Metcalfe (@zoe_metcalfe1) May 6, 2024

The commissioner’s office has now been rebranded the York and North Yorkshire Office for Policing, Fire, Crime and Commissioning after the mayoral election.

Mr Skaith is expected to make a decision on whether to appoint a deputy mayor to take on policing and crime powers.

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North Yorkshire is the safest place in England, the county’s acting chief constable has said after new crime figures were released.

Elliot Foskett made the claim after three-year crime trend figures showed North Yorkshire has a lower crime rate than the England and Wales average in all but one of 15 categories. Bicycle theft was the exception.

The figures were revealed during an online public meeting yesterday (March 25) held by North Yorkshire Police, Fire and Crime Commissioner Zoe Metcalfe.

Temporary assistant chief constable Catherine Clarke said the figures, for the period from March 2021 and Feb 2024 showed all areas of crime were lower than in recent years with the exception of the period during covid.

Acting chief constable Foskett then said:

“This for me is the big one. This makes North Yorkshire the safest place in England.”

He said crime levels usually rose during summer but the trend last year from May to August was “significantly flat”, adding:

“What this means at the end of the day is fewer victims of crime. I don’t want to underplay this because I think it is such a huge thing for this county.

“Everytime I go out speaking to people in the street or in the community, sometimes they don’t realise just how safe it is here.”

A slide from the meeting showing crime levels.

Temporary ACC Clarke’s presentation also said the response rate for answering  999 calls was “vastly improved”.

The national target for police forces is to answer 90% of calls within 10 seconds. In February this year the figure in North Yorkshire was 89%, she said.

The response time for answering non-emergency 101 calls has also improved but remains below the target of 90% of calls being answered in 120 seconds.

North Yorkshire Police is currently achieving 75%, with the longest wait for a 101 call being one hour 23 minutes.

Yesterday’s public meeting was the first since the publication of a report by His Majesty’s Inspectorate of Constabulary and Fire & Rescue Services recognising significant improvements in North Yorkshire Police after a highly critical previous inspection in October 2022.

It was also the last police public meeting chaired by Ms Metcalfe before her role is taken over by whoever is elected Mayor of York and North Yorkshire on May 2.

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Government inspectors have today hailed significant improvements over the last year at North Yorkshire Police.

His Majesty’s Inspectorate of Constabulary and Fire & Rescue Services questioned the force’s ability to keep people safe and reduce crime in a highly critical report a year ago following an inspection in October 2022. It also criticised the speed of handling 101 and 999 calls.

But a new HMICFRS report, published today, found the constabulary was good in five areas of policing and adequate in four. Last year it was told it required improvement in four areas.

Michelle Skeer, HM Inspector of Constabulary, said in the Police effectiveness, efficiency and legitimacy report:

“I am pleased with the performance of North Yorkshire Police in keeping people safe, reducing crime and giving victims an effective service.

“I have been impressed with the force’s response to the findings of our last inspection in 2022. The force has worked quickly to improve the policing service it provides to the communities of North Yorkshire.

“Because of this, it has made progress in all the areas of improvement identified in our last inspection.”

Key findings

The inspection graded 10 areas of policing either outstanding, good, adequate, requires improvement or inadequate. Unlike last year, North Yorkshire Police was not assessed to be inadequate or requires improvement in any areas.

It received good assessments for preventing crime, recording data about crime, police powers and public treatment, protecting vulnerable people and managing offenders.

It was graded adequate for investigating crime, responding to the public, developing a positive workplace and leadership and force management.

Inspectors also check the effectiveness of services to victims but do not make a graded judgment for this.

They hailed “significant investment in the force’s control room” after last year’s report revealed only 41.9 percent of 999 calls were answered within 10 seconds.

Ms Skeer said:

“The force has also improved how quickly it arrives at emergency and priority incidents. It should continue to focus on making improvements in these areas.”

The force’s investigations were found to be mostly effective but the number of crimes solved is low.

Ms Skeer concluded:

“Chief officers have made well thought out changes and investments to make sure the force has the resources to meet the public’s demands. The force’s leadership and management have significantly improved its services to the public.

“There are still areas in which North Yorkshire Police must do better. However, I am optimistic that the force’s leadership and management will continue to build on the improvements that we have seen during this inspection.”

‘Transformative year’

Speaking about the latest report acting chief constable Elliot Foskett (pictured above) said it had been a “transformative year for policing in North Yorkshire”.

He said the force had “fully embraced” last year’s feedback, adding:

“We put in place our improvement plan, which was challenging and tough for everyone in the force. We told you that the leadership team had a grip on the issues and that we would manage the plan tightly. We moved at a pace and have delivered on all fronts.

“We have worked hard over the past 12 months to bring the force to a level where the Inspectorate told us that the change has been phenomenal.”

ACC Foskett said a significant investment in the force control room had seen the average answer time for 999 calls fall from 16.2 seconds in January 2023 to 10.2 seconds in January 2024. He added:

“We are one of the safest counties in England and this inspection report shows that we are also now one of the best forces in England.

“The public of North Yorkshire and York deserve a police force they can trust and have confidence in. Policing has moved on and we needed to rebuild our foundations – they are now in place.”

Commissioner hails ‘phenomenal progress’

Zoe Metcalfe

Zoe Metcalfe, the North Yorkshire police, fire and crime commissioner, said she was “beyond disappointed” after last year’s report was published and pledged to hold the chief constable “robustly to account”.

Today Ms Metcalfe, whose role will be subsumed by the new mayoral combined office for York and North Yorkshire in May, hailed the “phenomenal progress that the force has made in such a short space of time”.

She added:

“I am pleased to see a much-improved increase in the performance of customer contact and the reduction in waiting times for both 999 and 101. Call answering times has been high on the public’s list of priorities and my own. I have invested £2.4m in the force control room, however, the force still needs to improve on how they record the information and the actions they take following the call.

“The report also recognises that North Yorkshire Police is good at recording crime and highlights areas where improvements need to be made. It is imperative to victims that when they report a crime it is recorded correctly and dealt with appropriately and I will be looking for improvements in this area immediately.

“The progress North Yorkshire Police have made over the past 12 months, and to have their cause of concern lifted is great news.

“This is a good report and lays the foundations for North Yorkshire Police to become an “outstanding” force, which is what I expect them to achieve at the next inspection.

“On the March 25 at 2pm I will be holding an online public meeting with North Yorkshire Police to look at this report in detail and to hear their plan of action to tackle the areas for improvement identified in the report.”

The meeting will be held here.

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The number of firefighters stationed in Harrogate will be cut by four in April.

The move, which will save £210,000, is part of plans to reduce the number of nighttime fire engines based in the town from two to one.

The Stray Ferret broke the news in 2022 that Zoe Metcalfe, the North Yorkshire Police, Fire and Crime Commissioner planned to shed frontline firefighting jobs as part of her Risk and Resource Model, which sets out how fire resources will be deployed.

The proposals were later adopted despite widespread safety concerns but they have yet to be implemented.

A report that will be debated by councillors on Thursday  (January 11) about setting the police and fire service precepts for the next financial year gives a brief update.

It says Harrogate will have four fewer firefighters from April this year. Scarborough is due to lose four firefighters next year, saving another £215,000. Another seven firefighters, described as ‘operational staffing reserve’, will also go in April next year, saving £375,000.

The report, which comes after Ms Metcalfe hinted council taxpayers may have to pay more for police and fire services this year,  warns “finances continue to be exceptional tight”.

The Stray Ferret asked Ms Metcalfe’s office how many firefighters will remain at Harrogate after the changes take effect and whether those affected had been offered alternative roles.

A spokesperson said:

“The proposals in the precept report are in line with the consultation and decisions made in relation to the Risk and Resource Model in September 2022.

“The report to which your questions refer will be discussed at the police, fire and crime panel meeting on Thursday, January 11 and it would not be appropriate for us to provide any further information at this time.”

The North Yorkshire Police Fire and Crime Panel, which is a joint committee of North Yorkshire Council and City of York Council, scrutinises the performance of the commissioner.

How will it work?

Harrogate Fire Station

Currently, Harrogate Fire Station on Skipton Road has one fire engine which can respond to all callouts and one smaller tactical response vehicle. Both operate around the clock.

The tactical response vehicle will be replaced by a larger fire engine but it will only be crewed during the day.

Ms Metcalfe’s Risk and Resource Model said more fires occur during daytime, and having two fire engines at Harrogate would provide better daytime protection at key times.

But the second Harrogate appliance won’t be staffed between 10pm and 9am, meaning greater dependence on on-call firefighters in Knaresborough when a second fire engine is required at major incidents.

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York and North Yorkshire crime commissioner Zoe Metcalfe has warned residents they would have to pay an extra £20 a year through their council tax to protect the police service from cuts.

Ms Metcalfe, who represents the Conservatives, is currently consulting on what the annual police and fire precepts should be from April.

These are charges that every household pays through their council tax for services.

Around half of the crime commissioner’s budget comes from council tax with a government grant making up the rest.

Currently, Band D households in York and North Yorkshire pay a precept of £295.09 towards the police force.

It’s likely to increase later this year with four options put forward including a precept freeze and increases of 3.4%, 5.1% and 6.8%.

But in a report that will be discussed by councillors in Northallerton next week, Ms Metcalfe said only the highest increase of 6.8%, which would raise an additional £6.2m, could guarantee current service levels.

Smaller increases would lead to reductions unless savings could be found, she added.

However, this year government is only allowing crime commissioners to increase the police precept by up to 4.4%, which equates to an extra £13 a year for a Band D properties.

The report adds that the government has increased this year’s grant for crime commissioners by £150m however the money has been ring fenced to hire new police officers.

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The report says police finances “continue to be exceptionally tight” with staff pay awards and inflation contributory factors.

The bulk of council tax is set by North Yorkshire Council however the authority is yet to say if it will increase its precept this year.

Ms Metcalfe also sets the precept for the fire and rescue service. Further details are available here, with the consultation open until January 21.

Ms Metcalfe said: 

“It is never easy to ask residents for more money, and I know that many individuals and families are facing financial pressures once again this coming year, but our emergency services are also dealing with rising costs as they continue their vital work to keep us all safe.

“And again, this year the decision will be challenging, as I have to balance the burden on taxpayers and the growing demands for services from our police and fire and rescue services, so it’s vital that I hear your views.”

Ms Metcalfe’s role will be taken over by whoever is elected mayor of York and North Yorkshire in May next year.

Crime commissioner Zoë Metcalfe has hinted council taxpayers in North Yorkshire will have to pay more for police and fire services next year.

The commissioner sets the annual police and fire precepts – the amounts dedicated to policing and fire and rescue services in North Yorkshire and York from every household.

Ms Metcalfe has opened a consultation on how much people are willing to spend on this in their council tax bills from April next year. The sum will be added to the amount charged by North Yorkshire Council and local parish councils for residents’ final council tax bills from April next year.

Three of the options presented in the consultation are for council tax increases. One suggests a freeze and none suggest a reduction. The freeze option is accompanied by the statement, ‘this would be a significant cut to the fire budget due to inflation and current levels of service delivery could not be maintained’.

The suggested increases are for 2.99%, 6.2% and 9.3%, which would be the equivalent of an extra £2.41, £5 and £7.50 a year respectively.

Ms Metcalfe said:

“It is never easy to ask residents for more money, and I know that many individuals and families are facing financial pressures once again this coming year, but our emergency services are also dealing with rising costs as they continue their vital work to keep us all safe.

“And again, this year the decision will be challenging, as I have to balance the burden on taxpayers and the growing demands for services from our police and fire and rescue services, so it’s vital that I hear your views.

“Please go online, take just a few minutes to have your say and I will ensure your views are reflected when decisions are made.”

The survey runs until midnight Monday, January 21 and you can participate here.

After the consultation ends, Ms Metcalfe will submit her proposals to the North Yorkshire Police, Fire and Crime Panel in February.

The panel, which is a joint committee of North Yorkshire Council and City of York Council, can make recommendations on the proposal but the commissioner will ultimately decide the outcome.

Ms Metcalfe’s role will be taken over by whoever is elected mayor of York and North Yorkshire in May next year.

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An interim chief constable has taken charge at North Yorkshire Police.

Elliot Foskett, who was previously the constabulary’s assistant chief constable, succeeds Lisa Winward.

Ms Winward officially retires from the £154,000 a year role at the end of March but worked her last day on December 22. Her early departure is believed to be due to the amount of unused leave and additional hours accrued.

Lisa Winward

Mr Foskett will hold the reins until a full-time successor is appointed.

Zoë Metcalfe, the Police, Fire and Crime Commissioner for York and North Yorkshire, announced this month that Tim Forber,  the current deputy chief constable of South Yorkshire Police, was her preferred candidate to become the next chief constable. His appointment has yet to be ratified so no starting date has been set.

The appointment has been mired in controversy because Ms Metcalfe’s role will be taken over by whoever is elected Mayor of York and North Yorkshire in May 2024. It means the new mayor will inherit a chief constable they didn’t appoint.

Mr Foskett posted on X, formerly known as Twitter:

“What a complete privilege to lead this amazing force until our new chief arrives. I feel very proud of our brilliant people and I know the new chief, Tim Forber, will love it here.”

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Tim Forber,  the current deputy chief constable of South Yorkshire Police, has been named as the preferred candidate to become the next chief constable of North Yorkshire Police.

Zoë Metcalfe, the Police, Fire and Crime Commissioner for York and North Yorkshire, today announced she had identified Mr Forber to succeed Lisa Winward, who is retiring from the £154,000-a-year role at the end of March next year.

The appointment has been mired in controversy because Ms Metcalfe’s role will be abolished shortly after the candidate she hired is appointed.

The commissioner’s role will be taken over by whoever is elected Mayor of York and North Yorkshire in May 2024.

It means the new mayor will inherit a chief constable they didn’t appoint.

Lisa Winward will retire on March 31.

Ms Metcalfe rejected advice to delay the appointment by North Yorkshire Police, Fire and Crime Panel, which scrutinises her performance.

The Conservative commissioner has also complained about Tory mayoral candidate Keane Duncan, who she claimed used “inappropriate language” to influence her chief constable recruitment. An investigation found no wrongdoing.

Today Ms Metcalfe’s office issued a statement which said Mr Forber had been selected “following a robust recruitment process” that ended yesterday.

The two-day process on December 11 and 12 involved a presentation to local internal and external stakeholders, a media exercise and a panel interview. It also included candidates having to design a presentation based on the results of an online survey conducted by Ms Metcalfe.

‘The right qualities’

Mr Forber joined South Yorkshire Police as assistant chief constable in December 2016 and was promoted to deputy chief constable in June 2021.

Ms Metcalfe will now put Mr Forber to the North Yorkshire Police, Fire and Crime Panel on January 11.

Ms Metcalfe said:

“His depth of experience and commitment to collaboration and local neighbourhood policing across  rural and urban areas was clear from the interview process.

“I have every confidence he has the right qualities to drive forward North Yorkshire Police to be an outstanding service and to keep people safe and feeling safe.”

Mr Forber said:

“I am hugely honoured to be selected as the preferred candidate to be the next chief constable of North Yorkshire Police. I am looking forward to working tirelessly on behalf of the communities of York and North Yorkshire to ensure they have an outstanding police service. “

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Police commissioner Zoe Metcalfe lodged a formal complaint over Tory mayoral candidate Keane Duncan after she claimed he used “inappropriate language” to influence a decision on the recruitment of a chief constable.

Ms Metcalfe, who is also a Conservative, claimed Mr Duncan tried to “influence or seek to control” the decision over whether to start the appointment process.

Mr Duncan denied using inappropriate language and said a formal investigation had found no cause for action.

According to a freedom of information request published on the commissioner’s website, the pair had a phone conversation on September 24 on the subject.

The conversation took place ahead of a decision regarding the recruitment process for a chief constable at North Yorkshire Police after the incumbent, Lisa Winward, announced she will retire on March 31.

Ms Metcalfe is expected appoint a permanent successor to the role despite the North Yorkshire Police, Fire and Crime Commissioner’s office being abolished when a Mayor for York and North Yorkshire is elected on May 2, 2024.

It means the new mayor will inherit a chief constable whose appointment was overseen by Ms Metcalfe.

Ms Metcalfe claimed Mr Duncan had sought to influence the decision and used “inappropriate language”.

In a letter to Mr Duncan, which was disclosed under the freedom of information act, she said she intended to lodge a complaint to the Conservative Party following the conversation.

In a statement to the Stray Ferret, Ms Metcalfe said:

“I believed that it was wholly inappropriate for Mr Duncan to try to influence or seek to control my decision making about a matter of such public importance.

“I have also lodged a complaint about Mr Duncan’s use of inappropriate language and a manner that was oppressive towards me.

“I considered the Nolan Principles of Public Life before seeking professional advice and determining that it was right for me as PFCC to challenge and report, by official letter and party complaint, what I considered to be improper and unacceptable behaviour.

“The complaint process is a matter for the Conservative Party and I do not intend to comment further upon it.“

‘No wrongdoing’

In response, Mr Duncan said the pair had a frank phone call during which they disagreed on several points.

He denied using inappropriate language and said an investigation had now been completed into the matter.

Mr Duncan said:

“I respect the work overseen by the police, fire and crime commissioner for North Yorkshire.

“We did have a frank private phone call together, during which we disagreed on several points about the future of our emergency services. However, I completely deny using inappropriate language.

“A formal party investigation has taken place and no cause for action found. I am pleased the matter is now resolved.

“My number one priority is public safety and I will continue to offer my support to the commissioner for the rest of her term in office.”

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A Conservative Party spokesperson confirmed that an investigation was carried out and found no wrongdoing.

They said:

“A complaint was received and an investigation carried out. No evidence of wrongdoing was found and no disciplinary action was taken.”

Mr Duncan was selected as the Conservative candidate for York and North Yorkshire Mayor ahead of Ms Metcalfe at a meeting in July. He is also the North Yorkshire councillor responsible for transport.

Pateley Bridge businessman, Keith Tordoff, has also announced that he will stand as an independent candidate for mayor.

Meanwhile, the Green Party has selected North Yorkshire councillor, Kevin Foster, to run for the position.

The Liberal Democrats and Labour have yet to declare candidates.