Fewer than half of 999 calls in North Yorkshire being answered on time

Just 44% of 999 calls in North Yorkshire are being answered on time, according to figures in a new report.

The report by the North Yorkshire Police, Fire and Crime Commissioner‘s office said the national target is for 90% of 999 calls to be answered in under 10 seconds.

But between November 2021 and November 2022, only 44% were answered within this time in the county.

The document also revealed that between February and December 2022, the average non-emergency 101 call answer time ranged from 4 minutes and 3 seconds to 10 minutes and 17 seconds. Unlike for 999 calls, nationally there is no imposed target for answering 101 calls.

Police, fire and crime commissioner Zoe Metcalfe has described the figures as “unacceptable”.

Her office has awarded the force control room  a £1.8 million a year to improve the times.

The report, which will be debated by North Yorkshire County Council‘s police, fire and crime panel on February 6, said:

“This investment will enable the Chief Constable to fund 36 additional communications officers, 12 additional dispatchers, six established trainers and two additional police inspectors.”

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The document highlights how call volume has increased, saying:

“Nationally there has been a 16% increase in 999 calls to the police, and 2022 saw the highest number of emergency calls to North Yorkshire Police ever in one month (over 10,000 in July and August).”

The report also said the commissioner “wants the force to explore how they could deliver a long-term programme of public education and awareness about when to contact the police, and the most appropriate method for doing so”.

North Yorkshire Police usually receives over 10,000 emergency 999 calls a month.

 

‘Serious concerns’ over North Yorkshire Fire and Rescue finances, say inspectors

Inspectors have raised “serious concerns” over North Yorkshire Fire and Rescue Service’s finances and its ability to respond to fires and other risks.

Inspectors from His Majesty’s Inspectorate of Constabulary and Fire & Rescue Services undertook an inspection of the service in spring 2022 for its effectiveness and efficiency.

The report, released today, rates the service as requiring improvement for its effectiveness at keeping people safe.

Meanwhile, the service was rated as inadequate for its efficiency in keeping people safe and secure from fire and other risks.

It was also graded as inadequate for how it looked after its staff.

‘Serious concerns’

In his report, Roy Wilsher, His Majesty’s Inspector of Fire Services, said he had concerns over the sustainability of the service’s financial plans and its ability to respond to fire and other risks.

Mr Wilsher said the service’s use of resources was inadequate due to the “fragility of its budget”.

He added that he had concern over whether the organisation had the ability to get the right staff with the right skills due to a “lack of robust workforce planning”.

However, Mr Wilsher said the service was good at preventing fires and other risks and had piloted public safety officers at the time of inspection.

He said:

“Since its last inspection, North Yorkshire Fire and Rescue Service’s performance has deteriorated in most areas.

“Although the service is good at preventing fires and other risks, I have concerns about its ability to respond to them. We have also highlighted serious concerns about how sustainable its financial plans are for managing these risks in an affordable way.

“It needs to make sure collaboration activities, such as those with police are effective and provide value for money. It currently shares some business services with North Yorkshire Police and the office of the police, fire and crime commissioner, but there is little evidence to show its benefits to the service.

“Our inspection also found the service to be inadequate in how it looks after its people. The service needs to improve how it promotes the right values and culture, as well as how it maintains and develops staff performance.

“In view of these findings, we have been in regular contact with the newly appointed chief fire officer and will be revisiting the service to monitor its progress.”

Fire service ‘very disappointed’

In response, Jonathan Dyson, chief fire officer at North Yorkshire Fire and Rescue, said he was disappointed with the outcome of the report.

He said:

“While this is a very disappointing outcome, it is not a reflection of the hard work and dedication that our staff show, every day, to keeping our communities safe, and feeling safe. The inspectors have said that we are good at preventing fires and other risks and responding to major and multi-agency incidents.

“Much of what the Inspectors have focused on relates to service-level policies and practices.

“We do need to acknowledge that the Inspection came at a time of significant change for our service. We were just coming out of covid and transitioning to a new chief fire officer.”

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Mr Dyson added that the service was “absolutely committed” to improving over the next two years as part of an improvement plan and service transformation.

Meanwhile, Zoe Metcalfe, Conservative North Yorkshire Police, Fire and Crime Commissioner, said:

“I welcome regular inspections from His Majesty’s Inspectorate of Constabulary and Fire & Rescue Services (HMICFRS), because the reports are an independent and rigorous assessment which I can use to ensure our Fire and Rescue Service becomes an Outstanding Service. I am confident that NYFRS will become an exemplary Service and we are already on our journey to achieve that, I am committed to our success.

“It is extremely important for the public to understand that North Yorkshire Fire and Rescue Service keeps people safe as noted in the report where the Service is recognised as being good at preventing fires and other emergencies and good in its response to major and multi-agency incidents.

“Although major areas for improvement have been identified, the report recognises the great work being done by firefighters and staff to keep our communities safe. And I want to pay tribute to our courageous and dedicated fire personnel, who have my full support as they go about their vital work – as well as playing their part in improving our Service.”

More than half of violent crime in North Yorkshire is against females

More than half of recorded violent crimes in North Yorkshire and York are against women and girls, it was revealed today.

North Yorkshire Police chief constable Lisa Winward told a meeting the under-reporting of such offences meant the known incidents were “just the tip of the iceberg”.

Ms Winward told the area’s police, fire and crime panel watchdog the force was aiming to expose what has been a hidden crime by talking with victims even if they do not wish to report an offence.

Chief constable Winward, who has led the force since 2018, was speaking following a report by police, fire and crime commissioner Zoe Metcalfe about the force’s progress against its strategy for addressing violence against women and girls, particularly in the wake of the murder of York woman Sarah Everard.

Last October, a year on from her predecessor Philip Allott being forced to resign after saying women needed to be more streetwise, the commissioner outlined various initiatives launched to improve women’s safety and ensure that they are listened to.

Ms Metcalfe told the panel a new victims’ centre was being developed on the outskirts of York to house North Yorkshire’s sexual assault referral centre and child sexual assault assessment services alongside a video-recorded interview suite for victims.

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However, members of the panel said without details about the scale of the violence against females it was impossible to assess the actions of the commissioner in holding the force to account.

Speaking on behalf of the commissioner, her office’s chief executive Simon Dennis said in York 2021/22 there had been 5,615 violent crimes, of which 52 per cent were linked to a female victim and 34 per cent were marked as domestic abuse.

He said the statistics for North Yorkshire were almost exactly the same.

Mr Dennis said a full picture of the scale of violence against women and girls was difficult to outline due to under-reporting, which was a known issue being addressed by public sector organisations across North Yorkshire and York.

Lisa Winward

Chief constable Lisa Winward

Chief constable Winward added:

“This is a hidden crime across society, nationally and in North Yorkshire, predominantly in domestic settings we find a significant amount of under-reporting because of the fear of police involvement, the fear of reprisals on the victims and this is why we are very closely linked to the national agenda violence against women and girls agenda.

“I think it is the tip of the iceberg, the figures that we have talked about. I think it is about engaging with the victims, sometimes privately, even though they might not want to publicly report or speak about it, so we can get to the root cause of the problem.”

After the meeting, the panel’s chairman, Cllr Carl Les, said despite evidence of improvements in the police response to violence against women and girls the panel would continue monitoring the force’s progress in “ensuring that they are doing what is right for the female members of our community in particular”. He added:

“Clearly this is still a matter of interest and of great concern.

“I think Commissioner Metcalfe has made some good advances on this, but as the chief constable said it’s almost like the tip of an iceberg. Police are now starting to understand more about the problem and therefore they’re putting some mitigating actions into place.”

Police commissioner given power to hike council tax by £15

North Yorkshire’s Police, Fire and Crime Commissioner has been given the power to increase the police’s share of council tax by £15 this year.

Zoe Metcalfe, the Conservative commissioner, is currently consulting on her budget plans for police and fire services for 2023.

The government has given commissioners the power to increase the force’s share of council tax by £15 before a referendum has to be held.

It has also set a £5 limit on the fire service precept.

A £15 hike in the police precept would be the equivalent of a 5.34% increase and see the force’s share of council tax rise to £296 for a band D property.

Ms Metcalfe has previously warned North Yorkshire Police needs £12 million in extra funding to tackle rising costs, including salary increases and rising cost of fuel and utilities.

She said previously:

“One of my roles is to set the precepts for North Yorkshire Police and North Yorkshire Fire and Rescue Service, something every commissioner has to do every year.

“It is never easy asking for more money, and I know that many individuals and families are facing financial pressures, but our emergency services are also dealing with rising costs as they continue their vital work to keep us all safe.

“This year is particularly challenging as I have to balance the burden on taxpayers and the growing demands for services from our police and fire and rescue services, so it’s vital that I hear your views.”

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A £15 increase would see an additional £4.7 million in funding compared with last year’s precept level.

The commissioner’s office says the force has a budget of £191 million — 45% of which comes from council tax payers.

Meanwhile, a £5 increase for North Yorkshire Fire and Rescue would equate to a 6.6% increase in its precept.

It would raise £1.5 million and “would lead to no reductions in planned levels of service delivery”, according to a report by the commissioner’s office.

Ms Metcalfe is expected to outline her budget plans for fire and police services in February 2023.

The consultation into police and fire precepts closes on January 16, 2023. You can take part in the survey here.

Reduction in Harrogate fire engines to begin next year

The reduction in the number of fire engines crewed overnight in Harrogate looks set to be implemented next year.

Zoë Metcalfe, the Conservative North Yorkshire Police, Fire and Crime Commissioner, today published her blueprint on how fire resources will be deployed over the next three years.

Her Risk and Resource Model includes greater investment on fire prevention and rural on-call stations. But full-time urban fire stations in Harrogate and Scarborough will see the number of appliances staffed between 10pm and 9am reduced from two to one.

They will, however, get two emergency rescue fire engines at other times, when most fires occur, rather than the current one emergency vehicle and one less well equipped tactical response vehicle.

The nighttime reduction has been criticised by unions and councillors for putting lives at risk.

But today’s report, which was published after a 12-week summer consultation, provides some consolation. It says:

“We will adjust the night staffing proposals at Harrogate and Scarborough to provide added resilience by adding an additional firefighter.”

‘Low number of incidents’

The report reveals the county’s fire and rescue service received £38.2 million funding 2022/23, of which £23.4 millions came from council taxpayers.

Two-thirds of fire stations are on-call stations where firefighters respond to a pager from home or from their work. Ripon, Knaresborough, Boroughbridge, Masham, Lofthouse and Summerbridge have on-call stations in the Harrogate district, although Ripon has a full-time crew during the day.

Fire station locations in North Yorkshire. Pic: North Yorkshire Police, Fire and Crime Commissioner

The report says:

“Because many people do not live and work in the same community anymore, many of our on-call stations struggle to have enough firefighters available to respond, especially during the day when demand is highest.”

It also says “many of our fire engines attend a relatively low number of incidents”. In the year to March, 31 2022, firefighters attended 7,594 incidents, of which 1,742 were fires, 2,485 incidents classed as ‘special services’ and 3,367 false alarms.

‘Reduce the need for an emergency response’

The report says the “increased focus on prevention aims to address and reduce risk and the need for an emergency response”.

The joint foreword by Ms Metcalfe and chief fire officer Jonathan Dyson says:

“We are a predominantly rural service where most of our stations are crewed by on-call firefighters. It is increasingly challenging to recruit and retain staff to keep our rural fire engines available to respond to emergencies. We intend to modernise and invest in our on-call service model to ensure it is sustainable and fit for the future and ultimately improve fire engine availability.

The report says the consultation revealed more support in favour of the proposals than against, but adds:

“The extent of disagreement was greater for proposed changes to the provision of response resource (Huntington, Harrogate and Scarborough).”

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North Yorkshire Police needs £12m to meet rising costs, says commissioner

North Yorkshire Police needs £12 million extra funding to tackle rising costs, says the county’s crime commissioner.

Zoe Metcalfe, the Conservative North Yorkshire Police, Fire and Crime Commissioner, is currently consulting on her budget plans for police and fire services for 2023.

The commissioner’s office says the force has a budget of £191 million — 45% of which comes from council tax payers.

However, amid soaring inflation, the force requires an additional £12 million to meet salary increases and the rising cost of fuel and utilities.

Ms Metcalfe said she expects the government to allow her to increase the police’s share of council tax by £10 a year — a 3.6% rise for a band D property.

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But she warned that this would only raise £3.1 million and “would likely lead to reductions in current levels of service delivery unless savings could be delivered”.

Ms Metcalfe said:

“One of my roles is to set the precepts for North Yorkshire Police and North Yorkshire Fire and Rescue Service, something every commissioner has to do every year.

“It is never easy asking for more money, and I know that many individuals and families are facing financial pressures, but our emergency services are also dealing with rising costs as they continue their vital work to keep us all safe.

“This year is particularly challenging as I have to balance the burden on taxpayers and the growing demands for services from our police and fire and rescue services, so it’s vital that I hear your views.

“Please go online, take just a few minutes to have your say and I will ensure your views are reflected when decisions are made.”

Meanwhile, North Yorkshire Fire and Rescue would require an additional £2 million for next year, the commissioner’s office estimates.

Ms Metcalfe said she expects the government will allow her to raise the fire precept by 3% – which would raise £700,000.

However, the commissioner’s office said this would be “significantly below inflation and would likely lead to reductions in current levels of service delivery”.

Ms Metcalfe is expected to outline her budget plans for fire and police services in February 2023.

The consultation into police and fire precepts closes on January 16, 2023. You can take part in the survey here.

Impartiality concerns over crime commissioner’s plan to share office with Harrogate police

Crime commissioner Zoë Metcalfe plans to relocate her office to Harrogate Police Station — triggering impartiality concerns.

Ms Metcalfe’s office said today the move could save £80,000 a year. But there are concerns working alongside police officers could compromise her duty to hold the chief constable to account on behalf of the public.

The Office of the North Yorkshire Police, Fire and Crime Commissioner is currently based at Granby Road, Harrogate. According to its website it employs 32 staff.

Office of the Police, Fire and Crime Commissioner

The crime commissioner’s current office at Granby Road, Harrogate.

A spokesperson for the office said:

“We are considering how best to meet the Office of the North Yorkshire Police, Fire and Crime Commissioner’s future office accommodation needs and our current, and most favoured option is co-location in Harrogate with the police and fire services.

“The commissioner recognises that the public expect police and fire buildings to be used efficiently, especially at a time of strain on public finances.

“No detailed plans have been finalised but we expect to save approximately £80,000 per year by changing our office arrangements. Like many progressive organisations, the Commissioner’s team has a strong commitment to flexible, agile working and our office accommodation needs have changed in recent years.”

A whistleblower, who alerted the Stray Ferret to the news, said:

“The PFCC and staff should be impartial and not mixing and befriending staff they may have to investigate.”

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The commissioner’s spokesperson also said police could share space with firefighters at Harrogate Fire Station on Skipton Road:

“Proposals for neighbourhood policing teams to have access to spare office space at the fire station on Skipton Road have been under consideration separately, for a much longer period of time. 

“The commissioner, chief constable and chief fire officer have asked for a specialist estates recommendation which makes the most efficient and effective use of the police and fire station buildings in Harrogate for our teams. Once this report is completed, we will make further announcements.”

Harrogate Police Station is based at Beckwith Head Road.

 

 

 

Crime commissioner Zoë Metcalfe resigns from Harrogate Borough Council

North Yorkshire Police, Fire and Crime Commissioner Zoë Metcalfe has resigned as a councillor on Harrogate Borough Council.

The news has not been publicly announced yet. However, the council’s website confirms she is no longer a councillor.

The Stray Ferret was alerted to the news by another councillor and has attempted to contact Ms Metcalfe directly, as well as the Office of the North Yorkshire Police, Fire and Crime Commissioner and Harrogate Borough Council for further details. So far only Harrogate Borough Council has replied to clarify there won’t be a by-election.

A spokesman said:

“Under the terms of the Structural Changes Order we are unable to run by-elections to fill vacancies arising after September 30, unless the total number of unfilled vacancies exceeds one third of the whole number of members.  Therefore there will not be a by-election for this seat.”

Ms Metcalfe, a Conservative, was elected to the £74,000 commissioner’s role in November last year after her predecessor Philip Allott resigned.

At the time she represented Claro on Harrogate Borough Council and Knaresborough on North Yorkshire County Council.

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She did not seek re-election to the county council in May’s local elections but retained her borough council seat. Her departure today comes four months to the day before the borough council is abolished to make way for the new North Yorkshire Council.

Ms Metcalfe has strong local connections: she was born in Ripon and now lives in Aldborough, near Boroughbridge.

She joined the Conservatives in 2014 and has twice stood unsuccessfully for Parliament: first in Doncaster Central and then in Leeds West.

A fire service review she led this year generated controversy because of its decision to reduce the number of fire engines stationed at Harrogate from two to one overnight.

People waiting up to an hour for 101 calls to be answered, says North Yorkshire Police

People are waiting for up to an hour for a 101 call to be answered, a senior North Yorkshire Police officer has said.

Mike Walker, assistant chief constable at the force, told a North Yorkshire Police, Fire and Crime Commissioner public accountability meeting that the figure was “not acceptable”.

He said that the force had an average answer time of eight minutes and 47 seconds for October 2022 – four times the national standard.

The target for police force’s across the country is to answer 80% of non-emergency calls within two minutes.

ACC Walker said the long waiting times for 101 was the reason why the force’s abandonment rate was so high. This refers to the number of people giving up.

He said:

“On a daily basis we look at that from a chief officer team and I know there have been people waiting between half an hour and an hour on 101 on some days.

“It’s just not acceptable and this is why we have an abandonment rate of 20%. We should not be having more than 5% on 101.”

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ACC Walker told the meeting that Humberside Police had agreed to carry out a peer review of the force’s call handling and help them improve.

He added that the police were keen to improve the call times and return the control room to an “outstanding” rating.

Zoe Metcalfe, Mike Walker and Mabs Hussain, deputy chief constable, at the public accountability meeting.

Zoe Metcalfe, Mike Walker and Mabs Hussain, deputy chief constable, at the public accountability meeting.

He said:

“We know how we need to achieve that.

“It’s a question of putting the right plans in place and having the relevant discussions and then, over the next 12 months, it’s a question of getting back to where we need to be by serving the public of North Yorkshire with an outstanding control room.

“That needs to be the aim.”

Zoe Metcalfe, the North Yorkshire Police, Fire and Crime Commissioner, said the aim needed to be “a lot quicker than 12 months”, but added she accepted that “these things take time”.

The move comes as concerns over the length of time it takes to answer 101 calls has been a long-running concern across the county.

Ms Metcalfe’s predecessor, Philip Allott, was told by North Yorkshire county councillors last year that the non-emergency line was “not fit for purpose and it hasn’t been fit for purpose for the last eight years” and that “the phone just doesn’t get answered”.

Criminals in North Yorkshire could make written apologies to victims

Criminals could be asked to make written apologies to victims under new plans for policing in North Yorkshire.

North Yorkshire Police Fire and Crime Commissioner Zoë Metcalfe is consulting on a community remedy document.

Each local policing body must have a community remedy document for its area that is informed by consultation.

The document includes options for dealing with less serious crime and anti-social behaviour.

The options being considered in North Yorkshire include asking criminals to make verbal or written apologies or to sign acceptable behaviour contracts in which they pledge to change their behaviour.

Victims of crime, such as street drinking, littering, noise, animal problems, vehicle nuisance or trespass, will be able to discuss the finalised community remedy options with a police officer and provide their preferred course of action for the officer to consider.

Ms Metcalfe today opened a consultation on plans jointly drawn up with North Yorkshire Police.

The options people are asked to comment on are:

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The community remedy process aims to support victims by giving them reassurance that their offender is remorseful. The aim is to promote public confidence in the out-of-court disposal process.

This is a method for avoiding court proceedings and criminal charges when an offender is known and admits the offence.

Causes ‘misery’

Ms Metcalfe said:

“Anti-social behavioural problems can cause misery in communities, and I want members of the public to feel empowered by the community remedy, in that they have a say in the best way to prevent re-offending and feel reassured by the actions taken by the police.

“Please complete the short survey to inform my decision on the final options.”

Lisa Winward, Chief Constable of North Yorkshire Police, said:

“The community remedy will provide victims of low level crime and anti-social behaviour with a greater say in how an offender is held to account for their actions.

“We know that crimes and behaviour of this kind can take their toll on individuals and communities and I welcome the commissioner’s survey to better understand the menu of remedial options that communities feel best fit the crime.”

To take part in the seven-week survey, which closes on January 10, click here.