A Harrogate woman has spoken of her frustration after her application to become an essential care giver for her 99-year-old father was dismissed by his care home.

According to government guidance, essential care givers should be enabled to visit care homes in all circumstances, including if there is a covid outbreak.

But Judy Bass’ application to be an essential care giver for her father in The Granby care home, Harrogate, has not been accepted.

The home is not convinced Ms Bass, who isn’t included in her father’s care plan, meets the criteria.

This is once again severely limiting the amount of time she can spend with her dad, who will turn 100 next month.

Ms Bass said this was the “final straw” after months of infrequent visits and disagreements with the home.

Before the pandemic Ms Bass visited her father, Tom Wilkinson, every day and was therefore never included in his care plan. But since her visits have become less frequent she says his condition has deteriorated.

Judy Bass and her dad.

She says it is important for her dad to have constant communication with his family due to his dementia. Currently Ms Bass sees her father for just 30 minutes, once a week.

She said:

“I’m at a loss. I just want to see my dad. It’s very draining on us all, it’s so upsetting. He’s just lying there alone once again. I just can’t understand why they can’t see how essential my visits are.”

She said the lack of contact was affecting her health because she can’t be there for him all the time.

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The home is scheduling a meeting with Ms Bass to review her father’s care plan. Those at the meeting will decide if Ms Bass’s support would improve Mr Wilkinson’s health and wellbeing and, if so, essential care giver status could be reviewed.

A spokesperson for Four Seasons Health Care, which owns the home, said:

“We fully understand how difficult it is for all loved ones at this time and our absolute priority is to care for the health and wellbeing of every resident.

“The Granby is currently in outbreak status and is following the government’s guidance on providing window visits and video calls.

“Our hard working team members are doing everything they can to ensure residents and relatives stay connected during this time, including providing essential care giver status where this is in the best interests of the resident.”

Many care homes in Harrogate have yet to recommence visits despite new government guidance.

The government issued new guidance after lockdown saying ‘care home managers are best placed to decide how visits should happen in their own setting in a way that meets the needs of their residents both individually and collectively’.

It also said it was issuing rapid covid tests to registered care homes during December for visitors to use. Each home should have enough to test up to two visitors per resident, twice a week by Christmas.

But right now many people are still unable to visit loved ones in the run-up to Christmas.

Judy Bass, from Harrogate, has only seen her father twice since March and one of those visits took place behind a window. Her father’s home is still not allowing indoor visits.

Ms Bass hoped the rapid test kits would allow her to visit but her father’s home has still not updated its guidance on visits.

She said:

“It is hard because I have no hope I will see him before Christmas and my dad loves this time of year. All the care home offers is window visits but I don’t want to be doing that because he will get upset.”

Judy said the care home probably found it “easier to say no” rather than go through the additional strain of testing, which would require visitors having to wait 30 minutes for results.

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Elsewhere in Harrogate, other care homes are planning to allow visits.

MHA a charity that runs 83 care homes in England, including Berwick Grange in Harrogate, has said it will allow visits under the new guidelines. But it has yet to receive the testing kits from government.

Allowing up to two visitors, per resident, to be tested twice a week, would significantly increase staff workload.

MHA chief executive, Sam Monaghan, said:

“It is a great step forward that the government has listened to residents and their families kept apart during the pandemic and is making tests available. But to do so without providing the resources necessary is reckless.

“To carry out the volume of tests now required in care homes, we will need at least one more administrative staff member per home. We are talking about a considerable additional workload. The effect will be that frontline staff will be even further stretched.”

Do you have a loved one living in a care home? Are you happy to talk about how the pandemic has impacted your visits? Please get in touch with us via contact@thestrayferret.co.uk

Care homes in the Harrogate district have installed visiting pods so residents can meet relatives safely.

Vida Healthcare has opened three ‘together again’ pods to enable visits to continue over winter. One is at Vida Hall in Starbeck and two are at Vida Grange in Pannal.

Current guidance allows for one designated visitor per pod. But if one relative cannot attend another person can visit instead using the pod.

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The pod enables Anne Thompson to see her husband, who has been at Vida Hall since 2015. She said:

“The staff at Vida have been wonderful in allowing us to keep up with the daily lives of our loved ones, however it’s been stressful not being able to visit in person.

“Seeing our loved ones is really important to us and it’s comforting to know that you’ve set up these pods to give us safe opportunities to come and visit.”

One of the pods at Vida Grange.

Bernadette Mossman, the healthcare director at Vida Healthcare, said:

“Visiting relatives in care homes is a fundamental need for families and residents. The pandemic has reduced our ability to be able to facilitate this much needed interaction.

“Our brand new ‘together again’ visiting pods are one example of innovations we’re implementing to ensure our residents can safely connect with their loved ones.”

Guidance on care home visits

Care home visits will continue in North Yorkshire despite the country entering a second national lockdown.

The county council restricted visits during October but advised homes they could relax the rules in November to allow one designated visitor for each resident.

Officials have said the measure will continue through lockdown, but homes that report an outbreak will have to restrict visits.

Local health officials still do not know whether people will be allowed to visit relatives in care homes when lockdown begins tomorrow.

North Yorkshire County Council restricted visits during October but advised homes they could relax the rules in November to allow one designated visitor for each resident.

But there is confusion whether this window of opportunity for visits will prove short lived.

Richard Webb, the county council’s director of health and adult services, said at a press briefing today:

“Our advice still applies as of today but we are promised further government guidance on what will happen with care home visits tomorrow.

“I am assuming there will be restrictions on care home visits. As it stands we are just trying to support families and residents and care home providers.”

Judy Bass, a Harrogate resident, used to see her 99-year-old father with dementia in a care home every day before the first coronavirus lockdown.

Today will be the first time since March that she will be able to see him for a ‘door visit’ after a ‘window visit’ three weeks ago.

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She will wear full PPE to stand at the door of her father’s room. Ms Bass feels the stop-start nature of visiting will confuse her dad:

“I do not want to say that it is all bad because I am actually seeing my dad tonight for the first time in months. The communication has just been poor.

“It seemed that all of a sudden we were allowed to visit care homes and there has been a big rush this week to cram the visits in. But now we have no idea what will happen.”

Care homes in the Harrogate district could re-open their doors to visitors soon.

North Yorkshire County Council advised care homes not to allow visits during October — a decision that distressed many residents and their families.

Richard Webb, director of health and adult services at the council, told a press briefing today an announcement was imminent. He said:

“On Friday I plan to make an announcement about visiting in care homes. We have had advice against visits all through October.

“This announcement will be contingent on what tier restrictions North Yorkshire is in.”

North Yorkshire could move from tier one to tier two by the end of the week, which would lead to tougher restrictions and may therefore impact the care home plans.

He said the decision about care homes also depended on their ability to prevent covid outbreaks. He said there had been three “large outbreaks” in the county’s care homes in the past week.

Care homes could operate a nominated visitor scheme whereby a designated visitor is tested regularly so they can continue visiting.

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Harrogate resident Judy Bass will be watching the decision closely. As previously reported, she has joined a pressure group called Right for Residents that is campaigning for restrictions on visits to be eased.

She and her brother visited their dad every day before March. Judy said:

“I just feel like I’ve let him down. What’s he living for at the moment? Hardly anything. He will just give up.”