Business Breakfast: Harrogate BID appoints communications officer

Excellence deserves to be recognised and celebrated. The 2024 Stray Ferret Business Awards is the event to put your business, people or great initiative in the spotlight!

Make the most of your efforts by reading our top 10 tips for writing your submission for success.

Entries close on January 19, 2024.

Harrogate Business Improvement District has hired a public relations and communications officer.

Ed Horner, a former journalist at The Press in York, has joined the organisation and will be tasked with working alongside alongside the BID team, board directors and BID members to deliver its term two business plan.

He will also oversee the BID’s communications, as well as offering support on projects, campaigns and events.

Town centre businesses which fund the BID voted this year to continue to support it for another five years.

Matthew Chapman, manager at Harrogate BID, said:

“We were thrilled to have a strong collection of people apply for this role and Ed’s experience in local media, appetite to deliver positive outcomes and awareness of the local area really take us to the next level as an organisation as we approach term two and our new business plan.”

Pictured above: Matthew Chapman, BID manager, Chris Ashby, street ranger, Bethany Allen, business and marketing executive and Ed Horner, PR and communications officer 

Investment management firm recognised at London awards

Redmayne Bentley has been recognised at the Investors’ Chronicle Celebration of Investment Awards.

The investment management firm, which has an office on Victoria Avenue near Harrogate Library, received the accolade for Best Wealth Manager for Tax Services at the event in London.

The awards recognise the best financial service providers, and winners are voted for by Investors’ Chronicle readers.

Nigel Bottomley, head of office of Redmayne Bentley’s Harrogate office, said: 

“The expertise we have across the firm, coupled with the effort and commitment we put into building personal client relationships, is what we believe sets us apart.

“This award comes at what is a special time for the firm, coinciding with our celebration of 148 years in the industry after first being established by John Redmayne in 1875.”

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Harrogate hospital defends criticism of new parking payment system

Harrogate District Hospital has defended appointing Parkingeye to oversee its car parks after criticism from patients.

The hospital brought in the company to operate its new parking arrangements in September, which includes automatic number plate recognition and a ticketless system.

However, some patients and visitors have criticised the decision after being given fines due to problems paying for parking.

Derek Sendrove and his wife, Zhanna, used the hospital car park in October when both were receiving treatment.

Mr Sendrove said the couple had registered their card with the app, which makes it possible to pay for parking via mobile phone.

Derek Sendrove.

Derek Sendrove.

However, on a visit on October 30, which lasted 44 minutes and would cost £4, the card was not recognised. 

Mr Sendrove said the card has been valid every other time they have used the car park.

The couple were subsequently handed a £70 fine by Parkingeye, which Zhanna appealed but was refused. The pair have since taken the decision to Parking On Private Land Appeals, the industry arbitrator.

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Mr Sendrove told the Stray Ferret he felt the incident raised questions over why the hospital chose the parking company in the first place.

He said:

“It seems that Parkingeye are profiting from their own faulty app, and it is also rather surprising that instead of choosing another app, Appy Parking, which is installed throughout the town; for some inscrutable reason, Harrogate hospital have chosen to partner with a different organisation, Parkingeye.”

The Stray Ferret took Mr Sendrove’s concerns to Harrogate and District NHS Foundation Trust and asked whether it had any response to the question over its choice of provider.

A spokesperson for the trust said:

“Parkingeye has extensive experience of working with NHS organisations and currently manages parking at over 30 NHS trusts and more than 680 healthcare sites. After careful consideration Harrogate and District NHS Foundation Trust chose Parkingeye to provide a car parking management service at Harrogate District Hospital.

“Since the introduction of the new camera controlled barrierless system at Harrogate District Hospital, congestion has significantly decreased on Lancaster Park Road due to the improved access into our car parks ensuring that visitors can get to their appointments on time and visit their loved ones.

“On occasion a parking charge notice may be issued to motorists who do not follow the parking rules which are displayed on the parking signage.

“A motorist has the opportunity to challenge the decision through Parkingeye’s appeal process. Parkingeye will consider the evidence and circumstances and if it is appropriate may cancel a parking ticket.

“Should the motorist still wish to contest the decision, they can contact Parking on Private Land Appeals (POPLA), an independent organisation that allows motorists to contest the decisions of parking operators by visiting https://www.popla.co.uk/. POPLA will look at both sides of the appeal, consider the evidence provided and ultimately decide to uphold or overturn the ruling made by the parking management company.”

A Parkingeye spokesperson said:

“Parkingeye has partnered with Harrogate District Hospital since September this year to significantly improve how its car parks operate.

“During this time there has been investment in modern consumer-facing systems which has enhanced accessibility and made parking at the hospital easier and safer for staff, patients and visitors. The system is designed to ensure the efficiency and smooth operation of the hospital by ensuring that patients, visitors and staff park in their allocated car parks.

“The car park features over 30 prominent and highly-visible signs providing information on how to use the car park responsibly, including guidance that patients and visitors must pay on exit using one of the user-friendly payment kiosks or through the Evology payment app.

“The motorist received a parking charge after parking in an area that is reserved for patients and visitors and not making a payment. Our systems also show that the Evology app was working effectively and took a normal level of transactions on October 30th.

“Parkingeye operates a BPA (British Parking Association) audited appeals process, which motorists can use to appeal their parking charge.

“The motorist’s appeal was unsuccessful and is now being reviewed by POPLA, the independent appeals service.”

What’s your experience of using the new Parkingeye app at the hospital? Get in touch on contact@thestrayferret.co.uk

 

Business Breakfast: Harrogate carbon accounting firm makes two new hires

Excellence deserves to be recognised and celebrated. The 2024 Stray Ferret Business Awards is the event to put your business, people or great initiative in the spotlight!

Make the most of your efforts by reading our top 10 tips for writing your submission for success.

Entries close on January 19, 2024.

A Harrogate company that specialises in carbon accounting has announced two new appointments.

Flotilla, which is based on Station Parade, has hired Charlotte Hallowell as a carbon accountant and Jason Talman as full stack developer.

The company said it made the appointments as part of continued growth in its services.

John Rastrick, Flotilla chief executive, said: 

“Bringing Charlotte and Jason on board is critical to the delivery of our high-quality net zero solutions services. Charlotte’s analytical and business understanding skills will help clients realise the wider benefits of starting and delivering a net-zero journey.

“Jason is a determined problem solver and I am confident his arrival will allow us to further develop our technology for the benefit of our clients and for our planet.”

Henshaws to hold leadership course

Henshaws is set to host a leadership programme in February 2024.

The charity will hold the event at the Cedar Court Hotel in Harrogate from 8am on February 2.

There will be a breakfast and networking lunch included. The course will include a presentation from business coach, Rob Northfield.

The course is aimed at anyone who wants to grow in their career or personal life. 

Tickets are £99 and all proceeds go to Henshaws.

Flora Simpson, senior fundraiser at Henshaws, said: 

“We were so over the moon with the success of Rob’s first event and are so happy to be able to bring this learning back.

“We had such a great turn out from a host of local business owners and their teams but also individuals who are aiming for self-development.”

Read more:

 

Leeds United footballer accused of speeding in Harrogate

Leeds United defender Rasmus Kristensen is to appear before court in January charged with speeding in Harrogate.

Kristensen, 26, of North Park Road in Harrogate, is alleged to have been speeding in excess of 30mph on the A6040 Knaresborough Road near the Stray in a Bentley Continental on February 19 this year.

A hearing was held at Harrogate Magistrates Court this morning, but Kristensen was not present.

Magistrates adjourned the case until January 23, 2024, and ordered the 26-year-old to appear in person.

Kristensen, who is a Denmark international, is currently playing for Italian side AS Roma on loan from Leeds. 

He joined the club in July after the Whites’ relegation from the Premier League.

Kristensen made 26 appearances for Leeds last season and scored three goals.

He joined United from Red Bull Salzberg in July 2022 for an undisclosed fee reported to be in the region of £10 million.

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New travel agents to open in Harrogate

A new travel agents looks set to open in Harrogate town centre.

Althams Travel plans to open a new branch on Cambridge Street next to Claire’s and WHSmith.

The unit used to be occupied by camera shop, Jessops.

The travel agent, which currently has 32 branches across Yorkshire, Lancashire and Lincolnshire, was established in 1874.

Its nearest branches to Harrogate are currently Otley and Horsforth in West Yorkshire.

The company is advertising for a branch manager, assistant manager and two travel consultants for its Cambridge Street outlet.

The Stray Ferret contacted Althams Travel to ask when it expects to open its Harrogate branch, but had not received a response by the time of publication.

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Starbucks recruiting staff for new Harrogate drive-through

Starbucks has advertised for staff for a planned drive-through on Wetherby Road in Harrogate.

The multi-national coffee shop, which already has an outlet on Cambridge Street in the town, looks set to open a new site at the former Leon drive-thru.

North Yorkshire Council approved plans to change the signage around the Wetherby Road site to Starbucks branding in August.

Since then, the company has advertised for a supervisor, assistant manager and barista on hospitality recruitment site caterer.com for a new store in the HG2 area.

The Stray Ferret asked Starbucks if it had an opening date planned for the site and how many staff it would employ.

A spokesperson for the company said:

“We are always looking for new locations and opportunities to bring the Starbucks experience to customers in the UK, but at this time we have no updates to share about plans in Harrogate.”

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The move comes as Leon, which opened at the site last June, closed its doors on April 2 with the loss of around 20 jobs.

It was operated by Blackburn-based EG Group, which also runs Starbucks franchises as well as brands including KFC and Greggs.

Currently, the building has been empty for eight months and has been stripped of its Leon branding and signage.

Harrogate boy given life sentence for murder of Seb Mitchell

A 17-year-old boy has been given a life sentence after murdering Harrogate schoolboy Seb Mitchell.

Dylan Cranfield appeared before Leeds Crown Court this afternoon to be sentenced after being found guilty of murder in August this year.

He stabbed Harrogate Grammar School pupil Seb in the chest with a kitchen knife which led to a fatal loss of blood and cardiac arrest.

Guy Kearl KC, the Recorder of Leeds, sentenced Cranfield to a life sentence with a minimum of 11 years.

Cranfield murdered Seb, 17, after a row over a broken mirror at a property on Claro Road in Harrogate on February 19 this year.

Cranfield pleaded not guilty – he accepted he stabbed Seb, but said he did not intend to kill him.

A teenage girl who witnessed the incident told police Cranfield pointed the knife at Seb and said “I’m going to wet you up”, which the court heard was “London slang” for a stabbing.

Seb was taken to Harrogate District Hospital by ambulance, but his condition was so critical he was transferred to Leeds General Infirmary where he underwent emergency surgery and was placed in a medically induced coma.

He died two days after the incident.

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Cranfield, who was 16 at the time of the incident, was found guilty at a court hearing on August 25.

Judge Kearl lifted reporting restrictions on Cranfield, which had previously prevented the media naming him during proceedings.

Courts have discretionary powers to prevent the media from naming children to protect their welfare. Such orders remain in place until the child reaches 18.

However, Judge Kearl the welfare of children had to be balanced against the open justice principle that says the media should be able to report cases “fully and contemporaneously”.

He said the public interest of highlighting the dangers of knife crime meant it was therefore “in the interests of justice to lift reporting restrictions”.

Two arrested after cars stolen from Harrogate property

Police have arrested two people after two cars were stolen during a burglary in Harrogate.

The incident happened on Lime Street between 10.30pm on November 28 and 7.15am on November 29.

The offenders entered the house before taking two Skodas from the address.

One was a white Fabia, registration YD14 NVT, and the other was a grey Octavia, registration FT10 0CY.

A man in his 20s and a teenage boy, both from the Harrogate area, have been arrested in connection with the incident.

Both have been released under investigation while police enquiries continue.

A North Yorkshire Police statement added:

“Police are appealing for any witnesses or anyone with information to come forward if they have not already done so.

“In particular officers are appealing for information or CCTV around the area, showing any suspicious activity around this time, or anyone who has seen the vehicles since the burglary.

“Anyone with information that could assist the investigation should email phillip.brown@northyorkshire.police.uk

“You can also call North Yorkshire Police on 101 and ask for PC108 Brown.

“If you wish to remain anonymous, you can pass information to Crimestoppers on 0800 555 111.

Please quote the North Yorkshire Police reference number 12230226608.”

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Work hub removed from Harrogate rail station

An office for hire in Harrogate rail station has been removed after just seven months.

Sheffield-based Workfromhub designed the facility to create private working space for an “ever growing remote workforce”.

It opened in Harrogate train station on March 23 and joined hubs in Sheffield and Swinton in Rotherham.

The facilities include space for two people along with internet access, a second screen and desk space.

However, the hub appears to have been removed after just seven months in post.

The space occupied by the hub pictured this week.

The space occupied by the hub pictured this week.

The Stray Ferret approached Workfromhub to ask why the facility has been removed and if it will be replaced, but had not received a response by the time of publication.

The company’s website still lists the hub as one of its locations.

When it opened, Neal Byers, founder of Workfromhub, said the firm was working with Northern to make use of vacant space in train stations.

He said:

“We are working closely with Northern Rail to help transform underused spaces within stations. We can see the need for people who are on the move to have somewhere private and connected to work from.

“We feel that there are not enough remote working private spaces around to keep up with the demand of a growing remote workforce.”

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Harrogate braced for second leisure services shake-up in three years

Just three years since its last overhaul, Harrogate’s leisure services look set for another restructure.

With the formation of Brimhams Active, a council-owned company, Harrogate Borough Council officials promised a new dawn for facilities in the district.

This came in the shape of multi-million pound investments in Harrogate and Knaresborough leisure centres – the latter of which is set to open on December 11.

Now, three years on, North Yorkshire Council looks set to carry out another overhaul of its leisure operation.

Bringing services in-house

The council’s plan, which is detailed in a report due before councillors on Monday, would see the entirety of its operators brought in-house over the next four years.

Currently, the county is served by five separate leisure providers – including Brimhams Active in Harrogate – which cover 19 leisure centres, 16 pools and three well-being hubs.

A private company called Everyone Active provides services in Ryedale and Scarborough; Richmond Leisure Trust runs facilities in Richmond and a charity called Inspiring Healthy Lifestyles oversees sites in Selby. Services in Craven and Hambleton are ran in-house.

The Knaresborough Leisure and Wellness Centre.

The Knaresborough Leisure and Wellness Centre.

The council has argued in its report that the current management of leisure is “complex” and bringing it in-house would represent a “bespoke model for the unique circumstances of North Yorkshire”.

It has also promised a “renewed focus on physical and mental health and wider well being”.

The overhaul is expected to cost in the region of £135,000.

In a press release issued on Tuesday, Cllr Simon Myers, executive councillor for culture, arts and housing at North Yorkshire Council, said:

“The strategic leisure review provides us with an exciting opportunity to transform the delivery of our leisure service and improve outcomes for communities across North Yorkshire.

“What we are recommending puts us at the forefront of a national movement to transform services with a renewed focus on physical and mental health and wider well-being.”

Brimhams’ facilities ‘envy of North Yorkshire’

It comes at a time when North Yorkshire Council is shaping its services, such as licensing, planning and housing, following devolution.

However, it also represents yet another service overhaul for the Harrogate district’s leisure services.

In 2020, the Stray Ferret reported extensively on the borough council’s review of its leisure facilities which culminated in the creation of Brimhams Active in August 2021 to run centres across the district.

The company, which is now owned by North Yorkshire Council, recently embarked on £46 million worth of projects at Harrogate Leisure and Wellness Centre and Knaresborough Leisure and Wellness Centre.

Mark Tweedie, managing director of Brimhams Active.

Mark Tweedie, managing director of Brimhams Active.

In an interview with the Stray Ferret in September, Mark Tweedie, managing director at the company, described the facilities as the “envy of North Yorkshire”.

Centres in Ripon, Harrogate and Knaresborough also feature Brimhams branding, which could be removed not long after they were put up.

In its report, the council acknowledges that the company’s model is “particularly advanced” and could be scaled up.

However, despite the advanced nature of Brimhams’ operation, the council still plans to streamline its operators and bring them in-house.

The report adds:

“Whilst there is a desire to streamline the current position into a single operating model, this is no reflection on the current provision or providers who deliver much valued and high quality services across the county.”

‘Devil in the detail’

Brimhams currently employs 160 staff and has a turnover of £8.4 million.

At the time of its creation, unions raised concern over the transfer of staff to Brimhams and sought reassures over terms and conditions for leisure workers.

In the end, staff transferred to the company under the Transfer of Undertakings (Protection of Employment) Regulations, better known as TUPE, on August 1, 2021.

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Speaking on the fresh proposals, Dave Houlgate, secretary of the Unison Harrogate Local Government branch, said he supports facilities being brought in-house.

However, he added that the “devil will be in the detail”.

He said:

“The key for us is the delivery of quality public services but also improving the terms and conditions and pay for our members who are currently enduring a cost of living crisis.  

“If this proposal delivers on these two things and avoids any compulsory redundancies then we are likely to give it our full support.”

The proposal appears to represent the council embarking on a transformation of its services in its image for North Yorkshire following devolution.

However, it also raised questions over how the Harrogate district’s leisure facilities will look and function in the future.

North Yorkshire Council’s transition overview and scrutiny committee will consider the leisure review proposal at a meeting on Monday (December 4).