The IMPRESS process requires that an initial complaint must be made to The Stray Ferret in writing at the following address:
Telephone: 01423 276197
Address: Strayside House, 27 West Park, Harrogate, HG1 1BJ
We will acknowledge your complaint by e-mail or in writing within 7 calendar days and will normally respond to your complaint with a final decision letter within 21 calendar days.
If we uphold your complaint, we will tell you what action we have taken.
If you are not satisfied with the final response to your complaint, or if you do not hear from us within 21 calendar days of submitting your complaint, then you can refer your complaint to our Independent regulator IMPRESS at the following address:
16-18 New Bridge Street
T +44 (0)20 3325 4288E