Business Breakfast: Cedar Court managers launch new company

The Stray Ferret Business Club’s next meeting is a breakfast event on Thursday, October 26 at Banyan in Harrogate from 8am to 10am. 

The Business Club provides monthly opportunities to network, make new connections and hear local success stories. Get your tickets by clicking or tapping here.

The senior management team at Cedar Court Hotels has launched a new hotel management company in a bid to boost Yorkshire’s hospitality industry.

The directors launched NorSpark officially on Tuesday at the Independent Hotel Show at Olympia, and said they hoped it would help independent hotel owners create more profitable businesses, “sparking” success.

The move comes at a time when many businesses in the industry are struggling to cope with challenges including inflation and rising energy costs, recruiting and retaining staff, sustainability and net zero targets, and understanding digital marketing. Over the last year, 10% of businesses in the sector have filed for administration.

Cedar Court Hotels is reported to be Yorkshire’s largest independent hotel group, with a flagship hotel overlooking the Stray in Harrogate and other hotels in Bradford, Huddersfield and Wakefield.

NorSpark is led by managing director Wayne Topley, who will remain in his current role as managing director of Cedar Court Hotels. He will be supported by commercial director Emily Cox, who has worked for Cedar Court Hotels for eight years, and director of sales Nick Laing, who has spent five years at Cedar Court Hotels and previously worked at the Carlson Rezidor hotel group.

The company will operate the full hotel business including HR, operations, all commercial activity, sales and marketing, compliance, finance, and property/asset management.

Managing director Wayne Topley said:

“Our aim is to deliver unparalleled results for our clients by going beyond hotel operations and developing lasting partnerships built on trust, open communication, and a shared vision. I am very excited to be bringing the skills of our amazing team to help other hotel owners overcome the challenges facing our industry and spark success.”

NorSpark will hold an official northern launch event in the Tiled Hall at Leeds Art Gallery on November 15. Tickets can be booked via Eventbrite.

Environmental risk firm rationalises

Adler and Allan, the Harrogate-based environmental risk management company, has said it will bring all its midstream and downstream fuel infrastructure services together under the Flotech brand.

Flotech designs, builds and manages infrastructure that stores, transfers and distributes industrial liquids, gases and waste.

Adler and Allan office on Victoria Avenue, with the defibrillator pictured on the right.

Adler and Allan’s offices on Victoria Avenue.

In a statement, the company said:

“By merging resources and expertise under one roof, Adler and Allan is providing customers with a superior one-stop-shop for anyone requiring fuel or chemical infrastructure services. The combined offering will ensure customers have access to a more flexible and agile service, in addition to access to a greater range of specialisms.

“This is a great step forward for customers with the new division having the ability to deliver more complex end-to-end solutions, saving both time and money.”

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Retiring organist in Ripon Cathedral recital surprise

An organist retiring after more than 70 years of playing was given a surprise opportunity to perform a farewell recital at Ripon Cathedral yesterday.

David Wilberforce has been the organist at West Park United Reformed Church on West Park, and before that at Trinity Methodist Church.

Now, he and his wife Ann, who is also a key member at West Park, will be moving to Great Missenden in Buckinghamshire, so members at West Park sprang a surprise by arranging for him to play the organ in Ripon Cathedral for a private gathering of church friends.

Photo of retiring Harrogate organist David Wilberforce with his wife, Ann.

David and Ann Wilberforce

Despite only having 48 hours’ notice, David prepared a mini-recital of some of his favourite pieces and hymn tunes, performing them with his renowned dexterity and skill.

David told the Stray Ferret:

“We’re about to move house, so I’d packed up all my music, but fortunately I did manage to find some. I’d never played in Ripon Cathedral before, but after a period of terror in the afternoon, I ended up thoroughly enjoying it. Quite a number of people from West Park turned up, which was lovely.”

Originally from County Durham, David began playing the organ at the age of 11. He taught history in various schools, including Silcoates in Wakefield and Woodhouse Grove near Bradford, and played the organ wherever he lived. He retired from teaching in 1999, but continued his passion for music through the church. Well known in Harrogate choral music circles, he arranged the music for the annual Gilbert & Sullivan Festival service. He said:

“Music has been the greater part of my life. I’m not intending to take up a position in music in Buckinghamshire – age and arthritis take their toll – but I wouldn’t mind still being able to play occasionally.”

As a tribute to David, at the joint service between West Park and St Paul’s churches this Sunday, Adrian Selway, organist and choirmaster at St Paul’s, will play the famous Widor’s Toccata as a closing voluntary.

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Jobs on offer with growing brand for hairdressers who listen

This story is sponsored by Allertons.

A hairdressing brand due to open new beauty rooms in Harrogate this month is looking to recruit more staff across all its branches. 

Allertons’ flagship salon is the highest rated in Leeds, and it also has concessions in John Lewis stores in Leeds and Nottingham, with a third due to open in Southampton in November. The Harrogate salon is due to open its brand-new beauty rooms by the end of October. 

The company currently has 19 vacancies for hairdressers and beauticians, as well as six client concierge roles. 

Nick Nicola, who founded the company in 2014, said there was a constant requirement for hairdressers and beauticians, but that they needed to be attuned to the company’s ethos: 

“We’re looking for people who want to look after their clients. It’s not so much about the service you provide – that’s going to be excellent anyway – it’s more about how you make people feel. We want people who will calm and pamper our clients.” 

Allertons gives 30% of the profit generated for the company to the person who generated it, so a good hairdresser can earn up to £40,000 a year. 

In addition, employees receive health insurance, funded training on new techniques and equipment, free hairdressing and treatments, and a ‘friends and family’ discount. Those working in one of the concessions also get discount at John Lewis. 

Nick said it was important that candidates were able to ditch their ego and maintain an “old school” approach to customer service: 

“Some salons promote certain personalities above others. That’s not us – we want to take a sledgehammer to all of that. We’re not about ego and flashiness, which is why we get on so well with John Lewis. 

“We want to debunk that image of the hairdresser who judges clients and thinks they know best what their client should have. People come to us because we listen when they tell us what they want. We’re not fashion and trend-led – we’re 100% customer-led.” 

More information about the vacancies available can be found on Allertons’ website.

If you’d like to apply for a vacancy at any of Allertons’ salons, email nn@allertonsonline.com, or call 0113 359 3420.

How Harrogate became home to ‘skin tightening specialist of the North’

This story is sponsored by HIFU Clinics UK.

A Harrogate clinic has taken the title of “skin-tightening specialist of the North” after launching a brand-new treatment not offered anywhere else in the UK. 

HIFU Clinics UK, which opened on Westmoreland Street this summer, is five-star rated on Google and has invested tens of thousands of pounds in state-of-the-art clinical equipment imported from the United States. It specialises in high intensity focused ultrasound (HIFU), and all its treatments are non-surgical. 

Its new HIFU Ultra Dual® therapy combines HIFU Ultra Med with radio frequency (RF) microneedling – sometimes known as Morpheus 8 – to produce what it says is the “ultimate skin-tightening treatment”. 

Michelle Clarke, director of HIFU Clinics UK.

Founder and director Michelle Clarke said: 

“HIFU is the latest and deepest-penetrating skin-tightening technology on the market. It’s particularly popular with women going through menopause, as that’s when a woman’s body starts to show its age at a faster rate, especially around the jawline, jowl and neck. 

“Most of our clients are between the ages of 40 and 70, and they prefer a more natural, rejuvenated look.

“Going under the knife can be painful, invasive, and it doesn’t even address skin quality. My approach is far more natural, and gives a fresher, brighter look.” 

Michelle has been in practice since 2011 and opened her first clinic in Wakefield in 2016. She is also a tutor and trains practioners from across the UK on how to deliver HIFU treatments. 

Before and after photos showing the effect of HIFU treatment on a client's neck following treatment at HIFU Clinics UK.

A Harrogate client who was delighted with the treatment and her experience.

Over the last 12 years, her reputation has grown and clients – some of them celebrities – now come to see her from as far afield as London and Scotland. 

A Harrogate resident (pictured above) who recently had HIFU treatment said she had a “wonderful experience” on her first visit, adding:

“One of the standout aspects of my visit was the exceptional customer service delivered by Michelle. She went above and beyond in explaining the procedure to me, ensuring I understood everything clearly.

“Her expertise and friendly manner put me at ease throughout the entire process.

“The results of the HIFU treatment were beyond my expectations, and I couldn’t be happier.

“I am truly grateful to Michelle for her professionalism and outstanding care. Thank you for making my HIFU treatment experience exceptional!”

Michelle said: 

“They make the journey because they trust us. This is new technology, so the equipment is improving rapidly, but we always make sure we keep up with ongoing clinical developments. My clients know we will always have the latest state-of-the-art clinical equipment, because we specialise in this. 

“This isn’t just another clinic – we’re the skin-tightening specialist of the North, and we offer something you just can’t get anywhere else.” 

Find out more: 

HIFU Clinics UK offers a personalised full skin assessment by appointment only.  

To book your FREE consultation, call 01423 648949 or email admin@hifuclinicsuk.com.

Starbeck Working Men’s Club changes name in ‘family-friendly’ move

Starbeck Working Men’s Club (WMC) has become the latest social club in Harrogate to change its name. 

Now known as the Forest Club, it was founded in 1901 and has played a pivotal role in community life ever since. 

The newly rebranded club does everything the WMC did, but members felt they should move with the times and voted overwhelmingly to rebrand at the club’s annual general meeting back in April. 

The club is working with the CIU (Club and Institute Union) to change the name officially by the end of the year, and in the meantime will be developing a new website, email and logo. 

Club secretary Catriona Patterson said:

“People have an image of what a Working Men’s Club is, and we’re not that – we’re trying to distance ourselves from it. 

“We want to be more family-friendly. We’ve got a large function room, which we’ve used for big family events such as the King’s coronation and a beach party on the August bank holiday. 

“We’re planning to hold another big one on New Year’s Eve, with games for the children and a big screen showing the countdown live from London. People often struggle to get babysitters on New Year’s Eve, so this will allow the whole family to come out and celebrate.” 

She said the name change was a response to a wider cultural shift that has seen many licensed premises – including Working Men’s Clubs – fall victim to the growing trend for home drinking, exacerbated in part by increases in beer duty. She said:

“Covid hit us hard, and habits changed – people just don’t go out as much as they used to – so we had to do something. 

“There isn’t a Working Men’s Club in the country that isn’t struggling, and we need to attract younger members. A name-change will help bring us into a new era.” 

But she stressed that the Forest Club was not about to lose touch with its roots as a Working Men’s Club with over a century of service to the community. She said: 

“We’re rebranding our lounge as the Heritage Lounge, and we’ll be keeping all the old WMC memorabilia there. It’s an important part of our history, and we shouldn’t forget it.” 

The Forest Club’s name change, which reflects its location in the ancient Forest of Knaresborough, is part of a wider trend. Last year, Bilton Working Men’s Club slimmed its name down to simply Bilton Club, and a few months later, High Harrogate Working Men’s Club on Skipton Road rebranded to High Harrogate Bar and Lounge. 

Working Men’s Clubs were first created in the mid-19th century, predominantly in industrial areas outside the south of England, to provide recreation and education for working-class men and their families. 

There are several in our district, including those in High Harrogate and Bilton, as well as Harlow Hill Club, Knaresborough WMC, The Oatlands, and Boroughbridge Social Club. 

The Forest Club will be holding a Disco Inferno night of 70s, 80s and 90s disco classics – for members and non-members – on Saturday, October 28 from 7pm till late. 

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New interior furnishings shop to open on Harrogate’s James Street

An interior furnishings brand based in Lincolnshire is to open a new shop in Harrogate town centre. 

Sophie Allport has taken the lease on 43 James Street – where Phase Eight used to be – and a company spokesperson said the new shop would open at the “start of November”.

The shop is currently undergoing a refit but a sign in the window says the company is recruiting new staff – a shop manager, a supervisor and sales assistants.

Sophie Allport, who founded the firm that carries her name in 2007, told the Stray Ferret:

“Over the years we’ve returned to exhibit at places such as Ripley Castle, the Country Living Fair in Harrogate, and the fabulous Great Yorkshire Show. We also had a pop-up shop in Leeds around 10 years ago. We feel we have a real connection to the local area, and we know our customers have been keen to see us back in Yorkshire.”

Photo of autumn and Halloween-inspired interior furnishing designs by Sophie Allport.

Some of this season’s designs.

Sophie Allport sells a wide of range of home items in “British heritage” style, and currently has shops in Stamford and Bourne, both in Lincolnshire, as well as a well-developed ecommerce operation. The Harrogate branch will be its first outside its home county, but will it be the first of many?

Ms Allport said:

“Well, that would be telling! We’ve got lots of exciting things in the pipeline for 2024, so you’ll just have to wait and see.”

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Business Breakfast: Mother Shipton’s Cave wins special recognition

The Stray Ferret Business Club’s next meeting is a breakfast event on Thursday, October 26 at Banyan in Harrogate from 8am to 10 am. 

The Business Club provides monthly opportunities to network, make new connections and hear local success stories. Get your tickets by clicking or tapping here.

Mother Shipton’s Cave in Knaresborough has been awarded a Welcome Accolade from VisitEngland following its latest VisitEngland Quality Scheme Assessment.

Among the 91 exceptional attractions recognised, Mother Shipton’s Cave is one of only two in Yorkshire to receive the = welcome accolade, acknowledging its commitment to excellence in visitor service. The attraction team’s customer service, professional demeanour, and warm approach were specifically highlighted.

Fiona Martin, owner of Mother Shipton’s, said:

“We are over the moon to have received such special recognition from VisitEngland. Our team are passionate about providing exemplary customer service and preserving the magical story of Mother Shipton for generations.”

This latest achievement, alongside the team’s achievements in various local and regional award schemes, such as Attraction of the Year at the Knaresborough Business Awards, adds to the reputation of Mother Shipton’s Cave as an outstanding tourist destination.

Mother Shipton’s Cave is open every day until November 5, as well as on selected dates throughout November and December for its Magical Christmas Experience. The next family event is Halloween Creepy Carnival, running through October half term from October 28 to November 5.

Harrogate asset management firm wins award

Cardale Asset Management took home the first-place awards in two categories at the prestigious Citywire Investment Performance Awards.

The annual awards showcase the firms and strategies which delivered top risk-adjusted returns over a three-year period.

Cardale, which is based at Cardale Park in Harrogate, won the Aggressive Shortlist award for the performance of its equity model. It also won the prize for the Best Medium-Sized Firm in the UK.

Ian Wood, chief investment officer at Cardale, said:

“We are incredibly proud to win this award. It is testament to our investment philosophy, experience and approach and is truly a team effort.

“We have over 3,000 clients within Cardale Asset Management, with total assets under management of over £2 billion. Our ethos is to provide investment options to a broad spectrum of investors, therefore enabling more people to access the strong performing and experienced Cardale Asset Management team.”

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Greenwoods ‘thriving’ after shocking tragedy, says founder’s daughter

When Greenwoods Solicitors attended the Yorkshire Legal Awards on Thursday, for director Camilla Greenwood it felt as if they had already won. 

It’s been 18 months since her mother, Knaresborough solicitor Lynda Greenwood, tragically died in a fire at her home in Brearton, leaving the firm’s future up in the air. Camilla had a job she enjoyed with Leeds law firm Irwin Mitchell, and the magnitude of carrying on her mother’s legacy was daunting. 

Speaking exclusively to the Stray Ferret, she said: 

“My family home had just burned down, my mum, who was my only relative, had died, and I could barely even feed myself. The thought of dealing with all this – I didn’t know if I had it in me. 

“But then it became a sort of security blanket. This was my mum’s lifetime’s work and she was a pillar of the community. And it wasn’t just about me; it was everyone else who was involved as well – the members of staff, and the clients with ongoing cases.” 

Lynda founded Greenwoods in 1991 and was determined it would be a trusted part of the local community. The firm now has a team of six – Camilla calls it “small but mighty” – and has just appointed a seventh to help it cope with an increase in private client work. Now, Camilla wants to continue the firm in the spirit her mother intended, maintaining the very human ethos that elicited loyalty among clients. 

She said: 

“My mum opened Greenwoods when I was six months old, so I saw it all – I used to do my homework at a desk in the office. I grew up here, so I felt partly raised by the firm, really. 

“You’ve got to carry on. She did that too – she set up this firm so she could have me, so we extend that support to other parents. Our new employee has a little boy, so we’ll alter her working hours so she can take him to school and pick him up – because that’s what the firm was for.

“You don’t have to have one or the other – you can have a family and a career, and we’ll support you with that.” 

The firm, which has a double frontage on Knaresborough’s High Street, applies the same kind of human approach to its dealings with clients. Camilla said: 

“We know that moving house is really stressful, so give us a ring and you’ll speak to the same person every time you call the office – you’re not going to be fobbed off with a ‘press 1 to speak to…’. You’re not a number, and that’s something that has to be relevant to staff and clients.” 

Photo of the team at Greenwoods Solicitors in Knaresborough.

The Greenwoods team dressed for the awards season.

Camilla is soon going to have reason to take advantage of her firm’s family-friendly employment policies, as she’s due to have her first baby at the end of November. She said: 

“Timing is everything, isn’t it?! I found out I was pregnant in the week of the anniversary of my mum’s death. It was very spooky. 

“Just when I thought I was gaining some control and thought I had reins on the situation, here comes generation three!” 

It was a lovely and unexpected twist in the tale of Greenwoods’ survival after such a shocking tragedy, and it seems fitting that Camilla’s daughter will be brought up “in the firm” just as she was. It also feels in some way like a vindication – a seal of approval – on Camilla’s decision to carry on the business. She said of that time: 

“It took a lot of soul-searching, but once I’d made the decision to do it, there was very little that was going to stop me. I needed the ground to stop shaking after the earthquake for me to take a breath and say ‘let’s do this’, and since I made the decision to do it, magical stuff has happened.” 

That “magic” isn’t just confined to the imminent new arrival. Greenwoods has been nominated for several awards over the last few months, and has won some of them, including Family-Run Business of the Year at the Knaresborough Business Awards, which Camilla says was “really special and touching” . 

Now, with a growing team, local praise for the firm’s newly refurbished offices, and a slew of five-star client reviews, Camilla says things are very much looking up: 

“We’re getting recognition from the industry, from clients and from the community. I feel quite emotional about it. I know my mum would be so proud.” 

Greenwoods didn’t win the awards they were shortlisted for at the awards ceremony in Leeds on Thursday evening, but Camilla says it doesn’t matter – the transformation of the firm’s fortunes over the last 18 months feels like a huge win in itself. She said: 

“Literally a couple of days after the fire, I was shell-shocked and one compliance solicitor in London told me I had two options: either close or dispose of the firm. But I thought ‘those aren’t my only options; there is another choice: I do this, I find a way and make it work’ – and I have done.

“We’re not just coping, we’re thriving, and I think that needs celebrating.”

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New café opens in Starbeck

A café in Starbeck has been refurbished, renamed and relaunched following a change of ownership.

The Munch Box – which was formerly the Little Way Café – opened its doors on Tuesday and sells a range of sandwiches and panini, with coffee sourced from Dancing Goat in York. 

Owner Mel Lyons took over the lease on the Camwal Road property in August and has spent the last couple of months redecorating and re-equipping it. She told the Stray Ferret: 

“I gutted the place, repainted it and laid a new floor, so it looks a lot brighter and lighter now. We’ve been pretty busy, and the customer base is building as more of the guys from the workshops along this street find out we’re here.”

Photo of Mel Lyons, owner of The Munch Box in Starbeck.

Mel Lyons, owner of The Munch Box.

Mel is from Winchester, Hampshire, and only moved north at the end of October 2022. She previously spent several years managing coffee shops for Caffè Nero-owned chain Coffee #1, and then managing coach stations in Southampton and Bournemouth for National Express.

She moved north to be with her partner and says the change has been very positive. She said: 

“I love Starbeck. It’s full of characters and has a real sense of community. It’s unpretentious – just a nice place to be.” 

But she’s also having to navigate a few cultural differences when planning her menu. She said: 

“I’m learning quickly. On my first day I made a huge tub of egg mayonnaise. That would have flown out the door down south, but no-one wants it here, so I’ve still got it!

“But breakfast is a much bigger deal up here. Bacon and sausage baps may not be health food, but they’re much tastier than some of the breakfasts I’ve seen.”

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Business Breakfast: Electrical retailer rescues Bake-Off makers

The Stray Ferret Business Club’s next meeting is a breakfast event on Thursday, October 26 at Banyan in Harrogate from 8 am to 10 am. 

The Business Club provides monthly opportunities to network, make new connections and hear local success stories. Get your tickets by clicking or tapping here.

The makers of TV’s The Great British Bake-Off were desperately searching for some retro fridges recently and had their wishes fulfilled by an electrical retailer in Boroughbridge. 

Love Productions was combing the UK for a specific model of fridge-freezer but was drawing a blank because it had been discontinued by Italian manufacturer Zanussi. 

Fortunately, G Craggs, which also has a shop in Ripon, had recognised how popular they were and had bought the last ones in January. The production company sought them out and a deal was done. 

Enjoying the moment, the company posted on its Facebook page: 

“To celebrate this wonderful partnership there are complimentary cakes in store for all customers while stocks last. You might even be served by team member Paul Bakes!”, adding: “Yes… that really is his name!” 

New business director for net zero firm

A Harrogate firm that specialises in carbon accounting and net zero delivery has announced a senior appointment as part of its growth strategy.

Rob Conway joins Flotilla to lead sales and business development operations after 15 years’ work with B2B scale-ups.

Flotilla, which is based on Station Parade, works with client companies to reduce their CO2 output, and its science-based carbon reduction service has been recommended by the United Nations Climate Change initiative.

Rob said:

“After a number of years in the tech space, it was seeing the world through my daughter’s eyes and seeing her interest in the environment, combined with ever-increasing extreme weather events globally, that made me rethink my career path. When I saw the role at Flotilla, I knew that this was the right place and the right time to make a meaningful impact through my role.

“By increasing the number of clients we work with, the larger environmental impact we can have.”

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