Business Breakfast: Harrogate robots help reduce UK’s greenhouse gas emissions

The Stray Ferret Business Club’s next meeting will take place on Thursday, November 30. 

The Business Club provides monthly opportunities to network, make new connections and hear local success stories.

A Harrogate advanced engineering company is working with gas networks to detect and repair leaks with the aid of state-of-the-art robots.

Synovate‘s LeakVISION robot crawls along pipelines and uses heat sensors to detect leaks, which are often caused by shrinkage, a phenomenon that accounts for more than 1% of the UK’s greenhouse emissions.

The issue is a significant one for the gas companies. Earlier this year, a major methane leak in the UK was detected from space. The amount of methane – a potent greenhouse gas – that was lost over three months would have been enough to power 7,500 houses for a year.

Synovate’s new robot technology was trialled by Cadent, the UK’s largest gas distribution network, ahead of the King’s Coronation festivities in London. The use of robots minimised the need for roadworks at a time when the capital was extremely busy with hundreds of thousands of visitors.

The technology earned Synovate the award for Innovation of the Year at last year’s Gas Industry Awards.

Simon Langdale, engineering director at Synovate, said:

“We continue to develop and invest in a large fleet of robots and operator training to support the utility companies fight against leaks. Addressing shrinkage in a low-impact manner is crucial to reducing road disruptions for councils and road users. It will also help to reduce greenhouse gas emissions and support the nation’s climate goals.

“We believe this scalable rapid-response technology is essential to maintaining services for homeowners and businesses across the UK. Synovate’s technology ensures the faster and more efficient detection and repair of gas leaks, contributing positively to households, communities, and the environment.”

The design and development of the robots took two years and an investment of £1.2 million. Synovate collaborated with engineering experts from Sheffield, Birmingham, Bristol, and Leeds Universities.

LeakVISION’s development was backed by the Strategic Innovation Fund, a collaboration between UK energy regulator Ofgem and Innovate UK under UK Research and Innovation.

Free leadership seminar

Harrogate-based business consultancy Quarterdeck will be holding a free leadership seminar next month.

The event will examine ‘Why most leadership training is a waste of time and money’, ‘The difference between management and leadership’, ‘Why most people fail to become a good leader’, ‘How to motivate others to greater performance’, ‘Why most people don’t bother’, and ‘The one area that most people neglect but is essential’, which deals with work-life balance.

Advertising the event, Quarterdeck’s website says:

“We’ve worked with thousands of people across hundreds of businesses and we find common threads that people encounter when trying to manage people.”

It adds:

“We’ve found that leaders are not born, they are made, and we can show you how.”

Quarterdeck’s leadership seminar will be held from 9am to 12 noon on Tuesday, November 21 at the Rudding Park Hotel in Harrogate. Bookings can be made online.

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Bid to list church near Ripon as asset of community value rejected

A parish council’s bid to have a village church designated as an Asset of Community Value (ACV) has been rejected by North Yorkshire Council. 

Kirkby Malzeard Methodist Church – also known as Ebenezer Chapel – had been disused since 2022 and Kirkby Malzeard, Laverton and Dallowgill Parish Council applied to have it listed as an ACV in August.

It is currently listed for sale as a commercial property with a guide price of £180,000 by Skipton estate agent David Hill.

North Yorkshire Council made its assessment last week and decided to reject the nomination because the church “does not meet the definition of community value as detailed in the Localism Act 2011”. 

It also recommended that the church, which is on the village’s Main Street, be placed on the North Yorkshire Council Assets of Community Value List of Unsuccessful Nominations. 

Kirkby Malzeard, Laverton and Dallowgill Parish Council will next meet on Monday (October 30), when members are expected to discuss the matter.

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Harrogate hotel employee rewarded for 35 years’ service

A long-serving employee at one of Harrogate’s best-known hotels was joined by colleagues recently to mark a major career milestone. 

Dave Johnson, who is events operations manager at the Majestic Hotel, celebrated 35 years in the job with prosecco and a cake baked by his wife Joanne, who is sous chef there.

He was also presented with a special golden ‘35 years’ pin-badge and given a two-day stay at the Redworth Hall Hotel near his hometown in County Durham. 

He said: 

“I first came to Harrogate as an 18-year-old from Shildon and thought ‘what a wonderful place’, so I stayed. I started at the Majestic as a night porter and have held quite a few positions since then. 

“I even met and married Joanne here, so the Majestic has been a big part of my life.” 

When Dave first started work at the hotel, the world was a very different place. The Cold War had yet to thaw, the digital revolution hadn’t even begun, and Margaret Thatcher was in No 10. In fact, she visited the Majestic twice as Prime Minister when Dave was there. He said: 

“There were police on the front desk for three weeks before she came, vetting everyone who came in. Security was very tight.” 

Mrs Thatcher was far from the only VIP Dave has met over the course of his career at the hotel. He met England cricketing hero Ian Botham on his first day in the job and has met lots of other famous people since then, including Prince Charles, Rudolph Giuliani, Lenny Henry, Princess Anne, Rick Astley and many others. 

In 1988, the hotel was owned by Trusthouse Forte and changed hands several times until it was finally bought by the Cairn Group in 2016 and rebranded as the DoubleTree by Hilton Harrogate Majestic Hotel & Spa. Dave said: 

“That was a great boost to morale. They invested £15 million in refurbishing the hotel, and our wages went up. The perks of working here now are brilliant, and we have a greater choice of hotels to stay at when we take time off. Flying the flag for Hilton also brings a lot more customers in.” 

Dave may have put in a long stint at the Majestic, but at 53, he’s not ready to quit any time soon. He said:

“I just like looking after customers and meeting such a wide range of people. Maybe some day I’ll move to sunnier climes, but I’ve got no plans to move just yet.” 

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Police investigate death following industrial accident at farm

North Yorkshire Police and the Health and Safety Executive are investigating the death of a 28-year-old man in an industrial accident at a farm at Moor Monkton, in the Harrogate district. 

The man, from Northallerton, was servicing a telehandler machine when the incident occurred at around 10.40am on Thursday, October 19. 

A North Yorkshire Police spokesman said: 

“Enquiries are ongoing to establish the full circumstances surrounding the death and a report will be submitted to the coroner in due course.
“Anyone with information about the incident can make a report to North Yorkshire Police on 101 and quote reference number 12230198599.”

A HSE spokesperson added:

“We are aware of this incident and assisting the North Yorkshire Police investigation.”

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New South Indian restaurant opens in first for Harrogate

Harrogate’s diners now have a broader range of cuisines to choose from, following the opening yesterday of a new restaurant offering South Indian food. 

Illam, on King’s Road, is a family-run establishment specialising in Keralan dishes, and customer manager Rahisa Kombath believes it’s a first for the district. 

She said: 

“You can find authentic South Indian food in Leeds and York, but not in Harrogate – until now. We’ve had a lot of Indian and English friends asking why we don’t open a restaurant here, so now we have.”

Illam, which employs six people, has 60 covers – 24 on the ground floor and 36 upstairs – and is currently offering an introductory discount of 20%, with no booking needed.

The restaurant is owned by Rahisa’s husband Sadiq Kattil, her father Abdul Majeed, and their business partner Sharaf Malayampadi. Sadiq is an experienced restaurant manager and head chef Abdul previously worked at award-winning Leeds restaurant Tharavadu. 

Rahisa said: 

“My dad has worked in restaurants for over 20 years as a chef, and it’s always been his dream to have a family business with our own stamp on it, so we’re all very much excited to open Illam. 

“We love our authentic South Indian food and we always love to serve it to people who have never tried it before. I’m sure people in Harrogate will love it!” 

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Business Breakfast: Harrogate bus operator launches skills drive for engineers

The Stray Ferret Business Club’s next meeting will take place on Thursday, November 30. 

The Business Club provides monthly opportunities to network, make new connections and hear local success stories.

Transdev, the Yorkshire company that owns the Harrogate Bus Company, has teamed up with one of the North’s leading apprenticeships providers to tackle the shortage of expert engineers.

The bus operator and Manchester-based Total People have launched SkillUp, a pioneering joint initiative to both attract newcomers and to encourage those already in other roles – including bus drivers – to retrain as qualified engineers.

It’s hoped the new engineers will lead Transdev’s drive towards electric power, by gaining specialist knowledge needed to maintain the latest battery-powered buses.

SkillUp is also offering semi-skilled people who already have workshop experience the opportunity to complete a fast-track one year course to boost their knowledge and skills.

Harrogate-based Owen Baxter is already in the third year of a four-year Mechelec Engineering Apprenticeship. He said:

“The joy of it for me is in fault-finding – the ability to look at something that doesn’t work, find the cause, and fix it. I love that feeling of achievement when you return a bus to the road, and I’m lucky to be learning from the best in the business.

“Everyone here specialises in a particular area, including electrical, mechanical and bodywork. That means I’m getting wide experience in an apprenticeship leading to an exciting future, just as we prepare to switch over to 100 per cent electric bus operation.”

Total People managing director Mel Nicholson said:

“This is a really exciting opportunity. Not only can we start people off on their new career in automotive engineering, we also get to help those already in the industry to take the next step in their careers. We can’t wait to see all the new faces, and maybe some familiar ones!”

Full details of the opportunities are available online.

Writing workshops in Knaresborough

Harrogate funeral company Full Circle will be running a series of writing workshops over the next six months, designed to help people express their feelings following personal loss.

The 10 sessions, to be held at Gracious Street in Knaresborough, will be split into two separate ‘circles’ and facilitated by writer, educator and celebrant Stephen Mckenzie, who was a secondary school teacher of English, Literature and Drama for over 30 years.

Full Circle said:

“Writing can be a powerful tool for processing and expressing complex emotions and we are delighted to be hosting a series of workshops for anyone who is interesting in exploring the benefits of creative writing for those experiencing grief and loss.

“There are many ways we might choose to write about people we have lost. These sessions will explore how we might use any form of text or writing to remember and celebrate our loved ones.”

For more information about the sessions’ content and to book a place at any of the workshops, visit Full Circle’s website.

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Business Breakfast: NEOM appoints new CEO

NEOM, the home fragrance brand that has grown to international prominence from its Harrogate HQ, has appointed a new chief executive.

Isabel Malbois, who was previously managing director at the company, takes over from co-founder Oliver Mennell, who will stay on as non-executive chair. Fellow co-founder Nicola Elliott remains as creative director.

Isabel joined NEOM – whose name comes from its founders’ initials – as global commercial director in 2021, after successful stints at L’Oréal, Urban Decay and Giorgio Armani. She said:

“I’ve thoroughly loved working closely with Nicola and Oliver and the passionate and smart NEOM team over the past two years and I’m super excited about my new role as CEO. NEOM is a very much-loved wellbeing brand.

She added:

“I look forward to continuing to stand shoulder-to-shoulder with Nicola day to day and having Oliver close to the business in his new role as chair to keep driving the company onwards and upwards.”

Oliver Mennell and Nicola Elliott founded NEOM in 2005, launching a range of natural fragrances designed to improve sleep, lower stress, boost energy and lift mood. Within a few years, their products had been adopted by celebrities including Gwyneth Paltrow, Sienna Miller and Kate Moss.

Now based at Hornbeam Park, it has achieved B Corp certification – an internationally recognised standard for sustainability – and in its last annual accounts recorded post-tax profits of over £3 million.

Hospital rated ‘good’ by CQC

A mental health hospital in Harrogate has been praised for the “outstanding” caring nature of its staff by inspectors from the Care Quality Commission.

The regulator’s report on Cygnet Hospital Harrogate praised the high standard of care offered at the service and highlighted many areas of positive practice, saying the hospital had embedded a “person-centred” culture.

The service, on Ripon Road, is part of the Cygnet Health Care division, and offers a care service for men and women suffering with acute mental health.

The inspection, which took place in August, looked at all key lines of enquiry: safety, care, responsiveness, leadership and effectiveness. The service was awarded a Good rating overall, with Outstanding in the Caring domain.

Hospital manager Gavin Clark said:

“We’re all absolutely delighted with a good overall from the recent inspection, but to get an outstanding in the Caring domain was the cherry on top.

“That the report recognises the contribution of multiple departments in this – and not just clinical teams – felt a real validation of the entire staff group’s efforts. I feel so proud of everyone and would like to thank all of my staff for their hard work and dedication towards providing high-quality, compassionate care.”

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Resurrected Bites founder thanks Stray Ferret readers for ‘godsend’ employee

An employee hired using money raised by last year’s Stray Ferret Christmas campaign has been a “godsend”, the founder of Resurrected Bites has said. 

Michelle Hayes said the £30,000 raised by the Stray Ferret’s campaign was more than expected and a “massive bonus”, enabling the charity to take on ex-military man Chris Lidgitt. She said Chris had helped to bring a dose of order and professionalism to operations since joining in April. 

Michelle, who set up the charity in 2018 to combat food poverty in the Harrogate district, said: 

“I was covering more roles than I could reasonably do, so the time had come when we needed to employ an operations manager. Chris came at just the right time – he’s been a godsend. 

“I’d just like to say a huge thank-you to Stray Ferret readers for all the support they’ve given us – not just for the money, but also for the opportunity to showcase how it is for people living in food poverty. It shouldn’t be hidden away – we should be talking about it.” 

Chris previously had a farm shop, and before that ran hotels and pubs, but it was his time in the army that arguably made the greatest impression on him.  

He spent four-and-a-half years as a soldier in the Life Guards, which is part of the Household Cavalry. He said: 

“I loved it, but then I stupidly said I could play the trumpet, so that’s what I did!” 

He played at numerous state occasions, including the State Opening of Parliament, and even played on the Champs Elysées in Paris for France’s Bastille Day celebrations. 

Chris’s role as operations manager for Resurrected Bites is a far cry from playing for presidents, but he says it’s not an easier job. He said: 

“It’s been quite hands-on over the last six months – a baptism of fire. I’ve done everything: worked in the warehouse, in both groceries, and in the kitchen as a chef – just making sure everything is operationally working to a high standard. 

“It’s been a real eye-opener. We live in such an affluent town that you wouldn’t think there’d be so many people in need, but there really are. Hearing the stories of some of the people who use our services can be heart-breaking, but this is a damn sight more rewarding than anything else I’ve ever done.” 

Tackling food poverty in Harrogate and Knaresborough

Michelle set up Resurrected Bites with the aim of reducing food waste, loneliness and food poverty in Harrogate and Knaresborough.

It now runs Give As You Can cafés and shops at Gracious Street Methodist Church in Knaresborough on Fridays, at St Paul’s United Reformed Church in Harrogate on Wednesdays, and at Killinghall Methodist Church on Thursdays. These are open to everyone and visitors are simply asked to pay whatever they feel the food is worth or what they can afford.

The charity also runs a community groceries scheme with bases in Harrogate and Knaresborough for people in food poverty. 

Research shows that one in five children are living in poverty in the Harrogate district, and Michelle says the problem is growing. 

She said: 

“One the one hand, the cost-of-living crisis is really biting, and on the other hand, the amount of food we’re intercepting from landfill is less than it was five years ago. Supermarkets are better now at reducing waste, and some are also giving their own employees first refusal on leftover food. 

“That makes it harder to meet the needs of local people living in food poverty, so we’d really like to find new suppliers who can give us any food that would otherwise go to waste.  

“It costs about £15,000 a month to do what we do, but our income is under £6,000, which means we’re still running at a significant deficit, so we’re also looking for corporate sponsorship and individual donors.

“Winter is coming and we’ll need all the help we can get, so if you can help in any way, please get in touch.”

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Spofforth Golf Course sold to unknown buyer

A family-owned golf course which has been on the market since the summer has found a buyer.   

Spofforth Golf Course was put up for sale with an asking price of £2 million and is now listed by agent Lister Haigh as sold subject to contract. 

In addition to what its website refers to as “the north’s premier 18-hole pay-and-play”, the 130-acre property includes a six-bay driving range, clubhouse, greenkeeping complex and car-park, a four-bed detached bungalow, a one-bed stables annexe and a double garage. 

The 72-par Spofforth Golf Course, which lies just west of the village of Spofforth between Harrogate and Wetherby, opened in 1994 as a diversification of Manor Farm, which previously produced cereals and beef.

The house is still subject to an agricultural occupancy restriction stipulating that it must be occupied by someone “mainly employed or last employed in the locality in agriculture”. 

It is not yet known who has bought the property or if they intend to maintain the golf course as a going concern open to the public. 

The Stray Ferret approached the vendors for comment, but was told it was a “private family matter”. 

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Talk to a professional before buying a new radiator, warns Harrogate heating expert

This story is sponsored by Yorkshire Radiators.

Choosing a new radiator without professional advice could end up being an expensive mistake, a Harrogate business-owner has warned. 

Clyde Williams, who owns and runs Yorkshire Radiators with his wife Crystal, said that snags in the buying process are common, and expert input from the start is the best way to avoid problems. He said: 

“Sometimes the wrong design is delivered, or there’s a valve missing – this kind of thing happens all the time. Sometimes, plumbers forget to ask the customer about the height of the skirting board or the thickness of the wall – there are a thousand things that can go wrong – and mistakes can be costly.  

“Trying to do it all yourself can just end up a false economy, so it makes good financial sense to leave it all to us. We manage the whole procurement process, so if there’s a problem, we’ll deal with the headache; the customer can cross it off their list of things to worry about.” 

Yorkshire Radiators, which is based in purpose-built premises on the new Harrogate West Business Park, on Penny Pot Lane in Harrogate, supplies bespoke radiators direct to the customer. Its carbon-zero unit includes a warehouse, spray booth and showroom all under one roof, making it a one-stop for homeowners, plumbers and interior designers looking for the perfect heating system delivered with a short lead time.

The company offers three different styles of radiator – with round, flat and oval profiles – in a range of sizes, 10 horizontal and eight vertical, and a choice of 12 colours. 

Clyde said: 

“You don’t have to have a radiator in just black, white or grey anymore. We can supply them in bronze, gunmetal, antique copper, or even Barbie pink! And we can save you money. 

“We offer a showroom service and after-sales care, but we sell at internet prices – there isn’t a single online provider undercutting us.

“Also, most of our competitors take eight weeks to turn around an order, but we can do it within 10 working days. That’s a hugely important difference if you’re waiting in the cold!

“Think twice before you order a new radiator. Come and talk to us first.”

Find out more: 

To view all our radiator options, drop into our showroom at Unit 9, Harrogate West Business Park, HG3 2FN. It’s open every weekday from 9.30am to 5.30pm (3pm on Wednesdays) and by appointment on Saturdays. Alternatively, visit the Yorkshire Radiators website.   

Yorkshire Radiators has also set up an incentive scheme for local contractors, which is good news for them and their customers. Local plumbers and central heating engineers can find out more about this deal should call 07838 497803 or email by tapping here.