More questions have been raised over whether North Yorkshire’s on-demand bus scheme is value for taxpayers’ money after it was revealed it costs twice as much to run than regular services.

A North Yorkshire County Council meeting heard YorBus costs the authority around £18 per passenger journey, while normal timetabled services cost £9 on average.

The pilot scheme was recently extended for another year in the Ripon, Masham and Bedale areas, and allows passengers to book services via an app.

In total, YorBus cost the council £229,000 last year, and another £230,000 has been set aside for the remainder of the trial until June 2023.

At Thursday’s meeting of the Skipton and Ripon Area Constituency Committee, Settle councillor David Staveley said he was concerned about the costs and that taxpayers outside the trial area were not seeing any benefits.

He said:

“There are 850 active riders for YorBus in a population of several hundred thousand and I’m sure the rest of us who aren’t benefiting from this service might not think it is the best use of taxpayers’ money.

“I’m just a bit worried that it sounds like a blank cheque.”

The council launched YorBus to provide public transport in poorly-served areas and has repeatedly stated its ambition to roll-out the scheme across the county.

A total of 13,426 passenger journeys were completed in the first year which transport officer Andy Clarke said went “beyond our hopes”.

However, campaigners have previously argued that the council should be setting much higher ambitions.

Mr Clarke told Thursday’s meeting that passenger numbers were increasing and that the costs of running the service were “coming down all the time”.

He added:

“YorBus is attracting a different customer base. This is not just people transferring off existing local bus services – it seems to be new customers coming along as it definitely offers something different.

“What we will be looking to do is reduce the cost figure for YorBus and then make some more detailed comparisons with other lower density rural services.

“We very much need to understand what we can get out of YorBus and how well it can perform.”

YorBus uses two 14-seater buses which are wheelchair accessible.

Its fares were recently increased in August with a single journey costing £2 for adults and £1 for a child, while under-fives travel free and concessionary bus passes can also be used.

Read more:

• On demand Yorbus sees over 13,000 trips in first year
• County’s first recycled plastic bridge installed at Masham

Hookstone Chase Primary School in Harrogate is set to welcome a new headteacher this term.

Joe Cooper joins from All Saints’ Primary School in Ilkley where he spent three years as deputy headteacher.

Mr Cooper settled in Harrogate in 2005 from London. He has since developed his career in North Yorkshire, with short periods teaching in New Zealand and as a music specialist.

Mr Cooper said:

“It is a great privilege to have been asked to lead Hookstone Chase Primary School.  We have a proud history as an inclusive school for all children – with space for everyone to grow and develop their knowledge, skills and abilities.

“Straight away this term we will be opening a brand new outdoor play and learning area for our youngest children who are just joining us. We are a school that is investing in the future.”

Mr Cooper shares a ukulele lesson with pupils. Pic: John Furlong

Hookstone Chase is part of the Northern Star Academies Trust, which includes four other Harrogate schools, as well as schools in Skipton and Keighley.

Its other Harrogate schools are Harrogate High School, New Park Primary Academy School, Starbeck Primary Academy and Willow Tree Community Primary School.

Read more:

• Free school meals children will not face stigma, says North Yorkshire County Council
• Harrogate support group launched for pupils moving up from primary to secondary school

Craig Goold, chair of Hookstone Chase’s local governing body, said:

“Joe has hit the ground running.  It’s going to be a busy year ahead.  Joe has a huge amount of energy and drive. We are definitely a school that is going places in 2023.”

Jenn Plews, chief executive at Northern Star Academies Trust, said:

“It is great to have Joe on board. Joe has really embraced our trust’s deep commitment to sustainability, the environment and outdoor learning. He is just the kind of creative leader that schools need to bring education to life”.

Fountains Abbey near Ripon and the Royal Yacht Britannia in Edinburgh have tied in first place in a survey of the best historic attractions in the UK.

The two sites were the joint favourite attractions of 63 that were ranked in a survey of almost 3,000 members of consumer organisation Which?.

The survey looked at nine criteria including overall value for money, helpfulness of staff and lack of crowds.

Both achieved an overall score of 88 per cent, beating well-known attractions including York Minster, Stonehenge, Westminster Abbey and the Tower of London to the top spot.

Fountains Abbey, which is a World Heritage Site managed by the National Trust, is one of the largest Cistercian abbey ruins in Europe. It was a thriving monastic community for 400 years until the dissolution of the monasteries in 1539.

Light shines through the cellarium at Fountains Abbey.

Those who rated the attraction highly praised the ‘calm atmosphere’ and ‘leisurely walks’ on offer in over 800 acres of grounds, with the attraction scoring a full five stars for lack of crowds, as well as how accurately the description matched reality.

The Royal Yacht Britannia, which served the Royal Family for more than 44 years, is now docked permanently on the Firth of Forth in Leith.

Durham Cathedral was the highest scoring free attraction, with a customer score of 86 per cent. It ranked joint fifth in the table overall, tying with Stirling Castle.

Read more:

• 390 homes approved in Ripon despite concerns over impact on Fountains Abbey
• History of Ripon Spa Baths captured as venue prepares for new lease of life

At the other end of the table was Shakespeare’s birthplace, the playwright’s childhood home in Stratford-Upon-Avon, with a score of 63 per cent. While respondents praised the building’s cultural significance, it scored just two out of five stars for value for money and facilities, and rated no more than three stars in any category.

Guy Hobbs, acting editor of Which? Travel, said:

“This year two very different but equally impressive historic attractions topped our survey, and it’s easy to see why. Both Fountains Abbey and the Royal Yacht Britannia offer a unique day out with visitors telling us they enjoyed the opportunity to immerse themselves in a slice of history for the day.

Which? surveyed 2,944 members between April and May 2022.

The board room at the top of Bettys on Harrogate’s Parliament Street provides panoramic views of the town centre.

Spectacular as they are, it’s impossible not to look down now without a sense of trepidation.

Recession, cost of living crisis, inflation, recruitment problems and energy bills are rarely out the news and you wonder how many of the shops and businesses will still be around in a few months time.

Simon Eyles, a member of the collaborative chief executive at Bettys since June 2016, says it feels like the most challenging time in his career.

“It is a tough time for the High Street and I do worry where things are going. Every retailer needs to be on top of their game in the next six months time.”

Even Bettys? The queue for the flagship tearoom in Harrogate still snakes around the corner but Harrogate’s best-known brand is not immune to the turbulence.

Its latest accounts, published in July, warned of ‘significant trading challenges’ ahead and revealed that although turnover grew by 8.8% in the year to October 31, 2021, operating profit fell by £1.6m to £15.5m.

Mr Eyles says recent accounts are difficult to read because there have been so many one-off costs due to things like covid but accepts these are tough times.

Read more:

• Bettys celebrates new Railway Children movie with steam train display
• A cake fit for a Queen: Ripon mum wins Bettys Jubilee Bake Off
• £70,000 energy bill increase forces Harrogate district farm shop to close

He quotes ex-boxer Mike Tyson’s famous line that ‘everyone has a plan until they get punched in the mouth’, adding: “It feels like we have been punched in the mouth a lot recently.” But he remains upbeat.

“I’m an optimistic person because if you were a worrier you would get yourself into a pickle right now.

“There’s an insight we have that says ‘there’s nowhere quite like Bettys’. That’s something I want every single customer to feel when they leave.

“We need to ensure our menus keep changing by doing things like making sure we have the best service, more vegetarian options. We don’t need to reinvent ourselves or have a revolution — it’s about how we carefully and skilfully change.”

Northern roots

Born in Stockton-on Tees and now living near Boroughbridge, Mr Eyles has spent his entire student and working life in the north.

He did business studies at Sheffield Hallam University and subsequently held senior marketing and commercial roles with household brands in the food and retail industry, including Asda, McCain and Lurpak.

A Middlesbrough FC fan and former county tennis player who now plays for Boroughbridge Tennis Club, he joined the Bettys & Taylors Group as marketing director for Taylors of Harrogate in 2011.

In 2016 he transferred to his current role at Bettys, which employs about 1,450 staff at its Starbeck bakery and five tearooms. He says:

“This place grabs you. It has deeper connections, deeper history. It can be a weight to carry knowing how precious and valuable it is.”

Outside Bettys’ flagship tearoom in Harrogate.

Five chief executives

My Eyles is one of five chief executives under Bettys’ unusual collaborative structure. He says:

“I find it a supportive model as the five of us have different perspectives and areas of expertise, meaning that we can make better, rounded balanced decisions.

“We can move at pace when we need to but sometimes it’s better to discuss, listen to each other’s views, in order to make a more informed decision.

“We certainly are not a ‘command and control’ business, as we have all worked in organisations that have this power dynamic and believe that this is a more rounded, considered approach to leadership.”

The leadership isn’t planning any fundamental changes. Bettys will continue to operate five tearooms: Harrogate town centre, RHS Harlow Carr, York, Ilkley and Northallerton. Mr Eyles says:

“We are Yorkshire through and through. There are no plans to open in London or anywhere.”

Harrogate town centre and York are the busiest and attract more tourists for afternoon tea. Harlow Carr, he says, does well on the retail side from people popping in as part of a trip to the RHS gardens whereas Northallerton and Ilkley have loyal local followings seeking tea and cake.

There’s also Bettys’ bakery in Starbeck, which is significantly affected by rising energy costs. My Eyles says:

“We have to work really hard as to how we can absorb those costs.

“You can’t just keep putting prices up, you have to find the right balance and the queues are sign we have got that equation right.”

Christmas build-up begins

September marks the start of Bettys’ build up to Christmas, which is its busiest time of year.

The window displays and products are planned and the Christmas catalogue will soon be published.

Last year’s Christmas window display in Harrogate.

Last year the company reported its highest ever sales figures for a Christmas period. Online sales have doubled since the pandemic.

The premium market Bettys serves is to some extent insulated from the recession but equally many people are more cutting back on treats.

Recruitment remains a major headache, especially for kitchen staff. Brexit, he says, is having a delayed effect and making recruitment harder. It’s also prompted the company to stop trading in Europe:

“We ship a lot to the United States and Australia but the complexities that are involved with shipping to Europe means that we are not doing it because it’s not worth it for us. I don’t think Brexit has done us any favours.”

Bettys was founded in 1919 by Frederick Belmont, of Switzerland, whose family still owns the company. Mr Eyles, who has a 14-year-old daughter and two labradors, says the family is not involved in day-to-day business but are regularly updated and make strategic decisions.

“Bettys will be thriving for years to come. We will have evolved but at the heart of it we will always be a magical experience.

His advice for companies struggling to survive?

“If you freeze and wait for things to settle down, that is a big risk. You need to be proactive.”

An eight-week public consultation looks set to start in October asking people in North Yorkshire if they support devolution and the election of a mayor.

North Yorkshire County Council’s executive will be asked to agree to the consultation when it meets on September 6.

It will also be asked to pay an initial £600,000 to cover the costs of the consultation exercise and other early implementation costs.

If devolution goes ahead, it will lead to the creation of a combined authority for North Yorkshire and York and the election of a mayor for the region.

A draft deal was signed on August 1, which is Yorkshire Day, in York. The 32-page document promised £540 million over 30 years and more devolved powers over skills, transport and energy.

Now councillors are being asked to move to the next stage of the process.

Councillor Carl Les, the Conservative leader of the county council, hailed the deal as “life-changing for the region’s economy”, adding:

“I have been a huge supporter of the devolution of powers and money from Whitehall to the Town Hall and of local-led decision making set against our own priorities.

“I have no problem in recommending the acceptance of the draft deal and of asking my executive colleagues to agree a public consultation.”

Earlier this month, the Liberal Democrats in Harrogate and Knaresborough called for a public vote on the deal saying it gave too much power to one person. 

Read more:

• North Yorkshire devolution concentrates power into ‘hands of few’
• Strayside Sunday: Is the £540m Devolution Deal good enough?
• Explained: What is North Yorkshire’s combined authority?

If the consultation is agreed, it will run through the autumn and close before Christmas.

York and North Yorkshire councillors will then consider the results and make a decision on a submission back to the UK government in the spring.

The current timeline then outlines the formation of a combined authority for the region in winter 2023, with the public electing a mayor in May 2024.

The deal can be found on the Government’s website, here.

The executive paper can be read here.

The Harrogate care home where rodent droppings were found is no longer registered by the Care Quality Commission.

Government inspectors put Mary Fisher House in special measures this year after discovering rodent droppings in the kitchen and finding some medicine practices to be “unsafe”.

The CQC report detailing the findings, which also said bedrooms “smelt strongly of urine”, was published in April.

The health and social care regulator subsequently said it had “taken action to protect the safety and welfare of people living at the home” by moving them them to other homes.

But it added its legal processes did not allow it to go into further detail at the time because care provider Svivekcaregroup Limited could appeal its findings.

An updated version of the report, released this month after the appeal deadline passed, revealed the CQC had issued notice of a proposal to cancel the home’s registration.

Read more:

• Rodent droppings found in kitchen of Harrogate care home
• Harrogate care home where rodent droppings were found plans to reopen

A CQC spokeswoman told the Stray Ferret enforcement action “did not proceed to the final stage”. When the Stray Ferret asked why not, the spokeswoman said:

“The service is now closed, and no longer active on the CQC’s register. No one is living on site, and as far as CQC is concerned the matter is concluded.”

In June, Svivekcaregroup indicated the home, which catered for up to 24 residents on Cold Bath Road, was likely to reopen.

The Stray Ferret has attempted to contact Svivekcaregroup to ask if it still planned to re-open Mary Fisher House or had other plans for the building but has not received a response.

A new heritage map for the Boroughbridge district has been produced to illustrate the history of the Norman town.

Many iconic buildings of the past no longer exist but the map points to where the remnants are, as well as existing buildings.

They include the Manor House, which was the home of the Tancred family in the 1500s, Langthorpe brewery, the railway station, the old mill, the battle cross and the ancient church.

The map was designed by Mike Tasker and produced by Boroughbridge and District Historical Society with support from Boroughbridge Town Council and the tourist information centre, Langthorpe Parish Council and Boroughbridge and District Chamber of Trade.

It compliments the recently published book by the society called Boroughbridge, a Yorkshire Town.

Copies of the map are available from the Boroughbridge tourist information centre and the town’s library.

It will soon be available to download here.

Read more:

• Battlefield trail to be launched in Boroughbridge this month
• Harrogate Neighbours set to relocate residents to Boroughbridge

The Royal British Legion Nidderdale branch could close after 96 years.

The branch, which covers Pateley Bridge, Summerbridge and nearby villages, was founded in 1926.

But membership has dwindled to below 20 and the current officers, who are in their 80s, plan to step down at the end of this year.

Paul Darley, who is on the Royal British Legion’s county committee for north and east Yorkshire, said:

“No branch would mean no standard to raise at armistice parades.

“We don’t want that to happen and hope we can get enough people to keep the branch going.

“Anyone can be a member of the Royal British Legion and and annual subscription is less than £20.”

Mr Darley, who is also president of the Knaresborough branch of the Royal British Legion, said the workload wasn’t high, except for activity surrounding the annual Poppy Appeal fortnight in November.

Anyone interested in joining the branch can email Mr Darley at pauldarley@btinternet.com.

Read more:

• ‘We want to disappear,” says Knaresborough British Legion
• Nidderdale campsite owner calls for more regulation of ‘pop-up campsites’

The Harrogate and Knaresborough Liberal Democrats are to restart their process to choose a prospective parliamentary candidate.

The party had begun moves to find someone to oppose Conservative Andrew Jones at the next general election.

But the process will be re-run after the national Lib Dems upgraded Harrogate and Knaresborough to a target seat.

Local members participated in a first selection in June and July. But a recent email to party members, seen by the Stray Ferret, said:

“Before the results of our PPC selection had been announced, we were notified that Harrogate and Knaresborough has been recognised as a target seat.

“This is great news and something that the local party executive have been working towards. However, this has implications for the selection of a PPC.”

Conservative Andrew Jones has represented Harrogate and Knaresborough since 2010.

Read more:

• Sir Ed Davey: Lib Dems will target Harrogate and Knaresborough as key seat
• Andrew Jones MP defends government response to energy crisis

The letter goes on to say that every PPC in a target seat “must be selected through a more robust selection process” and therefore the current selection process had been “curtailed”.

The email adds further information will be sent in “due course”.

David Goode, chair of the Harrogate and Knaresborough Lib Dems, said

“We have been recognised as a target seat and this is fantastic news. This is the result of months of work by our local campaigners and councillors.

“The local party started the process of selecting a parliamentary candidate earlier this summer. News of their target seat status means the process will now begin again.

“We will have to kick start a new selection process, in line with party rules. This is just something we must do but it will not detract from our campaign. ”

Local election success

At the local elections in May, the party won eight of the 13 North Yorkshire County Council seats in Harrogate and Knaresborough.  It won 11,907 votes compared to the Conservatives’ 11,103.

However, the Tories won 47 of the 90 seats across the county to retain control.

Jubilant Liberal Democrats in Harrogate and Knaresborough celebrate the local election results.

At the last general election in 2019, the Lib Dems increased their share of the vote in the constituency by 12 percentage points and reduced Conservative Andrew Jones’s majority to 9,675 votes. But Mr Jones has held the seat since 2012.

New figures show that North Yorkshire Police is now the worst police force for responding to 999 calls.

Forces are expected to meet the Home Office target of answering 90% of emergency calls within 10 seconds.

Home Office data showed that, in July, North Yorkshire only managed this 39.9% of the time.

The best performing force was Nottinghamshire Police, which achieved 87% – still below the 90% target.

North Yorkshire Police has often been close to the foot of the table but this was the second month in a row when it was actually last.

The force’s own statistics show its latest average 999 response time for the month of July was 20 seconds. This was higher than its 36-month average of 18.84 seconds.

The figures will come under the spotlight at the Police, Fire and Crime Commissioner’s monthly public accountability meeting next Tuesday, August 30.

Data published by the commissioner’s office in advance of the meeting revealed the number of 999 calls increased by 8% in July 2022 compared with the same month last year.

Zoe Metcalfe, North Yorkshire Police, Fire and Crime Commissioner.

‘A huge increase’

The North Yorkshire Police, Fire and Crime Commissioner’s office was approached for comment on the slow response times but a spokesman said the issue would be discussed at next week’s meeting.

Commissioner Zoë Metcalfe told the Stray Ferret in June that she was working to reduce delays in answering 101 and 999 calls in the police control room.

She said there had been a “huge increase” in 999 and non-emergency 101 calls.

Ms Metcalfe has pledged £140,000 to increase the number of staff working in the force control room.