Business Breakfast: NEOM appoints new CEO

NEOM, the home fragrance brand that has grown to international prominence from its Harrogate HQ, has appointed a new chief executive.

Isabel Malbois, who was previously managing director at the company, takes over from co-founder Oliver Mennell, who will stay on as non-executive chair. Fellow co-founder Nicola Elliott remains as creative director.

Isabel joined NEOM – whose name comes from its founders’ initials – as global commercial director in 2021, after successful stints at L’Oréal, Urban Decay and Giorgio Armani. She said:

“I’ve thoroughly loved working closely with Nicola and Oliver and the passionate and smart NEOM team over the past two years and I’m super excited about my new role as CEO. NEOM is a very much-loved wellbeing brand.

She added:

“I look forward to continuing to stand shoulder-to-shoulder with Nicola day to day and having Oliver close to the business in his new role as chair to keep driving the company onwards and upwards.”

Oliver Mennell and Nicola Elliott founded NEOM in 2005, launching a range of natural fragrances designed to improve sleep, lower stress, boost energy and lift mood. Within a few years, their products had been adopted by celebrities including Gwyneth Paltrow, Sienna Miller and Kate Moss.

Now based at Hornbeam Park, it has achieved B Corp certification – an internationally recognised standard for sustainability – and in its last annual accounts recorded post-tax profits of over £3 million.

Hospital rated ‘good’ by CQC

A mental health hospital in Harrogate has been praised for the “outstanding” caring nature of its staff by inspectors from the Care Quality Commission.

The regulator’s report on Cygnet Hospital Harrogate praised the high standard of care offered at the service and highlighted many areas of positive practice, saying the hospital had embedded a “person-centred” culture.

The service, on Ripon Road, is part of the Cygnet Health Care division, and offers a care service for men and women suffering with acute mental health.

The inspection, which took place in August, looked at all key lines of enquiry: safety, care, responsiveness, leadership and effectiveness. The service was awarded a Good rating overall, with Outstanding in the Caring domain.

Hospital manager Gavin Clark said:

“We’re all absolutely delighted with a good overall from the recent inspection, but to get an outstanding in the Caring domain was the cherry on top.

“That the report recognises the contribution of multiple departments in this – and not just clinical teams – felt a real validation of the entire staff group’s efforts. I feel so proud of everyone and would like to thank all of my staff for their hard work and dedication towards providing high-quality, compassionate care.”

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Resurrected Bites founder thanks Stray Ferret readers for ‘godsend’ employee

An employee hired using money raised by last year’s Stray Ferret Christmas campaign has been a “godsend”, the founder of Resurrected Bites has said. 

Michelle Hayes said the £30,000 raised by the Stray Ferret’s campaign was more than expected and a “massive bonus”, enabling the charity to take on ex-military man Chris Lidgitt. She said Chris had helped to bring a dose of order and professionalism to operations since joining in April. 

Michelle, who set up the charity in 2018 to combat food poverty in the Harrogate district, said: 

“I was covering more roles than I could reasonably do, so the time had come when we needed to employ an operations manager. Chris came at just the right time – he’s been a godsend. 

“I’d just like to say a huge thank-you to Stray Ferret readers for all the support they’ve given us – not just for the money, but also for the opportunity to showcase how it is for people living in food poverty. It shouldn’t be hidden away – we should be talking about it.” 

Chris previously had a farm shop, and before that ran hotels and pubs, but it was his time in the army that arguably made the greatest impression on him.  

He spent four-and-a-half years as a soldier in the Life Guards, which is part of the Household Cavalry. He said: 

“I loved it, but then I stupidly said I could play the trumpet, so that’s what I did!” 

He played at numerous state occasions, including the State Opening of Parliament, and even played on the Champs Elysées in Paris for France’s Bastille Day celebrations. 

Chris’s role as operations manager for Resurrected Bites is a far cry from playing for presidents, but he says it’s not an easier job. He said: 

“It’s been quite hands-on over the last six months – a baptism of fire. I’ve done everything: worked in the warehouse, in both groceries, and in the kitchen as a chef – just making sure everything is operationally working to a high standard. 

“It’s been a real eye-opener. We live in such an affluent town that you wouldn’t think there’d be so many people in need, but there really are. Hearing the stories of some of the people who use our services can be heart-breaking, but this is a damn sight more rewarding than anything else I’ve ever done.” 

Tackling food poverty in Harrogate and Knaresborough

Michelle set up Resurrected Bites with the aim of reducing food waste, loneliness and food poverty in Harrogate and Knaresborough.

It now runs Give As You Can cafés and shops at Gracious Street Methodist Church in Knaresborough on Fridays, at St Paul’s United Reformed Church in Harrogate on Wednesdays, and at Killinghall Methodist Church on Thursdays. These are open to everyone and visitors are simply asked to pay whatever they feel the food is worth or what they can afford.

The charity also runs a community groceries scheme with bases in Harrogate and Knaresborough for people in food poverty. 

Research shows that one in five children are living in poverty in the Harrogate district, and Michelle says the problem is growing. 

She said: 

“One the one hand, the cost-of-living crisis is really biting, and on the other hand, the amount of food we’re intercepting from landfill is less than it was five years ago. Supermarkets are better now at reducing waste, and some are also giving their own employees first refusal on leftover food. 

“That makes it harder to meet the needs of local people living in food poverty, so we’d really like to find new suppliers who can give us any food that would otherwise go to waste.  

“It costs about £15,000 a month to do what we do, but our income is under £6,000, which means we’re still running at a significant deficit, so we’re also looking for corporate sponsorship and individual donors.

“Winter is coming and we’ll need all the help we can get, so if you can help in any way, please get in touch.”

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Spofforth Golf Course sold to unknown buyer

A family-owned golf course which has been on the market since the summer has found a buyer.   

Spofforth Golf Course was put up for sale with an asking price of £2 million and is now listed by agent Lister Haigh as sold subject to contract. 

In addition to what its website refers to as “the north’s premier 18-hole pay-and-play”, the 130-acre property includes a six-bay driving range, clubhouse, greenkeeping complex and car-park, a four-bed detached bungalow, a one-bed stables annexe and a double garage. 

The 72-par Spofforth Golf Course, which lies just west of the village of Spofforth between Harrogate and Wetherby, opened in 1994 as a diversification of Manor Farm, which previously produced cereals and beef.

The house is still subject to an agricultural occupancy restriction stipulating that it must be occupied by someone “mainly employed or last employed in the locality in agriculture”. 

It is not yet known who has bought the property or if they intend to maintain the golf course as a going concern open to the public. 

The Stray Ferret approached the vendors for comment, but was told it was a “private family matter”. 

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Harrogate district garden waste fees set to increase by 7%

North Yorkshire Council looks set to increase garden waste collection charges in the Harrogate district by almost 7% next year.

A report to a meeting of the council’s environment executive members meeting on Monday proposes charging £46.50 for garden waste subscription across the county.

People in the Harrogate district paid £43.50 this year, which means they are in line for a 6.89% price hike.

Charges for the often fortnightly roadside collections of 240-litre bins had been frozen for several years for most district and borough authorities and earlier this year council officers said the average cost in Yorkshire and Humber region for garden waste was around £44.

When challenged over the charges, the authority has emphasised the collections are a non-statutory service, and that it is not considered fair “for people who do not use the service to have to subsidise it”.

The officers’ report states the total number of garden waste licences bought in 2023/24 is forecast to be 126,750, generating an annual income of £4.996m, which is £302,000 above the income forecast for the year.

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The report states the extra income is due to Selby district area achieving “an impressive participation rate” of 43% since introducing charges in July with total subscriptions at 18,500, compared to the target of 6,900.

The council has previously warned of the potential to lose some subscribers as a result of its increase in charges.

Nevertheless, the report to the meeting states there has been no impact on the level of subscriptions as a result of harmonising the garden waste subscription charge in any of the former district and boroughs which already charged for the service.

The report states:

“If people choose not to subscribe to the garden waste collection service, experience from other authorities shows that residents tend to compost at home instead as there is no corresponding rise in residual waste tonnages to match the reduction in garden waste tonnages, therefore there is little impact on the environment.”

Talk to a professional before buying a new radiator, warns Harrogate heating expert

This story is sponsored by Yorkshire Radiators.

Choosing a new radiator without professional advice could end up being an expensive mistake, a Harrogate business-owner has warned. 

Clyde Williams, who owns and runs Yorkshire Radiators with his wife Crystal, said that snags in the buying process are common, and expert input from the start is the best way to avoid problems. He said: 

“Sometimes the wrong design is delivered, or there’s a valve missing – this kind of thing happens all the time. Sometimes, plumbers forget to ask the customer about the height of the skirting board or the thickness of the wall – there are a thousand things that can go wrong – and mistakes can be costly.  

“Trying to do it all yourself can just end up a false economy, so it makes good financial sense to leave it all to us. We manage the whole procurement process, so if there’s a problem, we’ll deal with the headache; the customer can cross it off their list of things to worry about.” 

Yorkshire Radiators, which is based in purpose-built premises on the new Harrogate West Business Park, on Penny Pot Lane in Harrogate, supplies bespoke radiators direct to the customer. Its carbon-zero unit includes a warehouse, spray booth and showroom all under one roof, making it a one-stop for homeowners, plumbers and interior designers looking for the perfect heating system delivered with a short lead time.

The company offers three different styles of radiator – with round, flat and oval profiles – in a range of sizes, 10 horizontal and eight vertical, and a choice of 12 colours. 

Clyde said: 

“You don’t have to have a radiator in just black, white or grey anymore. We can supply them in bronze, gunmetal, antique copper, or even Barbie pink! And we can save you money. 

“We offer a showroom service and after-sales care, but we sell at internet prices – there isn’t a single online provider undercutting us.

“Also, most of our competitors take eight weeks to turn around an order, but we can do it within 10 working days. That’s a hugely important difference if you’re waiting in the cold!

“Think twice before you order a new radiator. Come and talk to us first.”

Find out more: 

To view all our radiator options, drop into our showroom at Unit 9, Harrogate West Business Park, HG3 2FN. It’s open every weekday from 9.30am to 5.30pm (3pm on Wednesdays) and by appointment on Saturdays. Alternatively, visit the Yorkshire Radiators website.   

Yorkshire Radiators has also set up an incentive scheme for local contractors, which is good news for them and their customers. Local plumbers and central heating engineers can find out more about this deal should call 07838 497803 or email by tapping here. 

 

Proposals to revive Starbeck’s ‘burnt-out shell’ due by Christmas

A public exhibition on plans to bring the former McColl’s building in Starbeck back into use is expected to be held before Christmas.

The empty High Street building has blighted High Street since it was ravaged by fire five years ago.

In an article on his Community News website, Harrogate and Knaresborough Conservative MP Andrew Jones said plans for ground floor retail and flats above were finally coming to fruition.

Mr Jones, who described the building as “a burnt-out shell” that local people and residents’ groups were keen to see redeveloped, commented after meeting the owner of the site.

The article said the site owner, who was not named, “outlined the various issues they have had with developing a proposal” but “were able to reassure Mr Jones that they would be bringing a scheme forward very soon”.

It added the owner and architect hoped to run a public exhibition in Starbeck before Christmas “so that Starbeck residents can examine the proposals and have their say”.

Mr Jones said:

“This is very positive as, like many others, I have been keen to see proposals brought forward so that we can see progress on removing a building which is, frankly, an eyesore.  It is important that in bringing this site back into use the setting next to St Andrew’s Church is respected.

“I was grateful to the owner for sharing his thoughts with me and I urge people to keep an eye out for the start of the public consultation.”

A five-year eyesore

The old Harper's building in Starbeck.

The building was painted last year.

The historic building in the centre of Starbeck was originally a Harper’s grocery store and still bears the name. It continued to function as a supermarket but was vacant when fire broke out in July 2018.

It was brightened up last year when regulars at the nearby Prince of Wales pub painted it in the blue and yellow colours of the Ukraine flag.

However, its size, history and prominence lead many to regard it as a key part of regenerating Starbeck.

Harrogate Borough Council, which was abolished in April, approved plans submitted by Leeds-based developer Bates & Hemingborough in November 2021 to demolish the building.

The owner hoped to build retail and housing units on the site but a formal planning application for the development did not proceed after the council asked for safety documents, which were later submitted, addressing how the demolition would impact the adjacent St Andrew’s Church.

Planning agent Pete Gleave from Zerum Consulting told the Stray Ferret in February last year the developer would “was looking to progress the redevelopment of the site as quickly as possible and will be working up a planning application in the coming months” but the building remains derelict.

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New pasty shop to open in Harrogate next week

Cornish Bakery has announced it will open its first Harrogate shop next week.

The eat-in or take-out bakery will be based in the former Paperchase unit that closed at the end of May.

Cornish Bakery, which has more than 50 shops in the UK, sells pasties, breakfast pastries, cakes and coffees.

The Stray Ferret revealed in July the company was heading to upmarket James Street. Now the company has revealed the opening date.

The shop, which will serve customers from 8am to 6pm every day of the week, will provide competition to the nearby Greggs bakeries as well as the Cornish Pasty Bakery in the Victoria Shopping Centre.

The unit was originally the home of a chemist and later part of the Ogden jewellery store, which is now its neighbour.

Steve Grocutt

Cornish Bakery founder and owner Steve Grocutt said:

“We are delighted to be opening our Cornish Bakery in the beautiful spa town of Harrogate.

“We are on a constant journey to redefine what a bakery is does and what it can be, and we therefore build all our bakeries differently.”

He added:

“We have taken on this historic Harrogate property, uncovering some interesting features within it that will be showcased in the beautiful interior we have created.

“We also believe a bakery should be part of the community so our newly employed team will be actively seeking opportunities to work with local organisations in the Harrogate area.”

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Business Breakfast: Harrogate-based Japanese shop celebrates 25th anniversary

The Stray Ferret Business Club’s next meeting is a breakfast event on Thursday, October 26 at Banyan in Harrogate from 8am to 10am. 

The Business Club provides monthly opportunities to network, make new connections and hear local success stories. Get your tickets by clicking or tapping here.

A Harrogate-based authentic Japanese store has celebrated its 25th anniversary.

The Japanese Shop, which has a distribution centre on Hookstone Avenue, sells a range of Japanese goods including kimonos and dolls.

The business was first based in Westminster Arcade in 1998, but was forced to move online during the 2008 financial crash.

Since then, the firm has gone onto grow its online store and regularly hosts pop up shops at RHS Harlow Carr.

Jez Willard, who founded the company with his wife Hiromi, said:

“We were, and still are, so passionate about Japan and Japanese culture. 

“We feel a very strong sense of duty to offer our customers the combination of authentic Japanese gifts together with a genuinely first-class customer service experience, exemplified by our free gift-wrapping, which is actually common in Japan.”

Law society to host menopause event

Harrogate and District Law Society has partnered with a solicitors to set up an event focussing on the menopause in the workplace.

Called Menopause Matters, the event will be held at Bowcliffe Hall near Leeds on November 17 between 9.30am and 4pm.

It aims to “shed light on the implications, challenges, and nuances surrounding menopause” both in the workplace and in personal lives.

Proceeds from the event, which is in collaboration with Wetherby-based Hartlaw LLP, will go to towards Daisy Network, a charity dedicated to premature ovarian insufficiency, and the Harrogate and District Law Society.

Tickets cost £85 and can be purchased on the Eventbrite page.

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Police car involved in Killinghall collision

A police car was involved in a two-vehicle crash in Killinghall today in which both drivers were taken to hospital.

North Yorkshire Police said it was contacted at 3.45pm today about a collision between a white Hyundai car and a police car on Otley Road.

It is believed the incident occurred at the junction with Grainbeck Lane.

The police statement said:

“Emergency services attended the scene. No serious injuries have been reported, but both drivers of the vehicles have attended hospital with minor injuries.

“Road closures were put in place between Lund Lane and Otley Road, to allow officers to determine the circumstances around the collision and to enable the vehicles to be recovered. These have now been lifted and the road is now open.”

It added:

“While the police car involved will have audio and video recordings of the collision, officers are still keen to hear from any other witnesses who saw the collision and/or recorded dashcam footage.”

Anyone with information can email Dan.Stoppard@northyorkshire.police.uk or dial 101 and ask to speak to traffic sergeant 880 Dan Stoppard quoting reference NYP-24102023-0320.

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Harrogate man unveils world’s first vertical bathroom

An inventor from Harrogate is set to unveil the world’s first vertical bathroom.

Paul Hernon’s design includes a rotating toilet, basin, shower and storage space combined in one upright unit.

Known as the Vertebrae, it will be displayed at the Homebuilding and Renovation Show at Harrogate Convention Centre from November 3 to 5.

Mr Hernon already has one of his space-saving bathrooms in his Starbeck home.

Now he hopes the pioneering invention, which according to his website costs £9,480 plus VAT, will lead to a paradigm shift in bathroom design.

The units rotate to save space.

The gadget enthusiast hit on the idea while studying as an industrial designer and has since refined the idea. He said:

“By associating space within a bathroom with particular activities, I rearranged them in a vertical configuration, which was both space saving and ergonomic.”

After numerous funding application failures, the Royal Academy of Engineering awarded him a grant, to reach his goal of manufacturing the Vertebrae.

In 2020 he installed a pre-manufacture version of his all-in-one bathroom in a dedicated extension in his Starbeck home. It has been fully working for the last three years and is now ready for market.

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