How has Northern performed since government control?

The government takeover of Transpennine Express has shone a light on a similar service closer to Harrogate.

Northern, which operates trains to Harrogate and Knaresborough between Leeds and York, was effectively nationalised back in March 2020.

The then Transport Secretary, Grant Shapps, brought the company under government control from March 1, 2020, amid years of cancellations and delays.

Northern has been operated by the government’s DfT OLR Holdings Ltd for the last three years.

So, what can passengers of Transpennine Express learn from Northern’s performance since then?

Northern performance

The Office of Rail and Road collects annual statistics on the performance of rail companies.

Most recent annual figures, published in July 2022, show Northern managed 465 stations at the end of March 2022 compared to 478 before it was brought under government control.

It also shows that the percentage of trains cancelled was 3.3% compared with 4.1% in the 2019/20.

The figures are caveated by the fact that 2020/21 was effected by the coronavirus pandemic, when fewer people travelled by train and the country was put into lockdown three times.

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Meanwhile, the percentage of trains on time between April 2021 and March 2022 was 67.0% compared with 76.3% in the previous year and 55.1% in 2019/20.

The number of passenger complaints has also dropped since 2019/20 from 34.249 to 14,379 in 2021/22.

Perhaps the most striking figure is the number of delay compensation claims.

In 2019/20, this stood at 364,689 and fell to 22,836 the following year. In 2021/22, the figure was 98,934.

How has Northern performed since government control?

The number of passenger delay compensation claims at Northern since 2018/19. Data: Office for Rail and Road.

More recent figures show similar results.

In April 2023, 65.6% of trains were on time, while 2,545 services were cancelled in full.

Brian Dunsby, of the Harrogate Line Supporters Group, said the group was pleased with the way that Northern has performed since going under public ownership.

He said:

“We believe that the Harrogate line services have performed very well since it came under public control in 2020 – especially so considering the recent pandemic and the industrial action that followed.

“The services that we lost for six months during the cut backs in 2022 have all been restored and they are very well used.

“The latest timetable just issued starts on May 21, 2023, and it includes all the vital services needed to operate a half-hourly frequency between Harrogate and Leeds and between Harrogate and York – from early morning until late evening.  So we are very happy – provided that they do actually operate as planned.

“The three-car Class 170 trains are much larger and  more comfortable, much quieter and faster than the previous Class 150 series and the even older Class 140 series trains. The passenger loading does appear to be increasing – but not to the point of being over-crowded.

“We do hope that Northern Trains continues to keep up the latest scheduled timetable.”

Need for a reset

For politicians in the north, the decision to put Transpennine into government hands was necessary.

Lord McLoughlin, chair of Transport for the North, said Transpennine needed “a reset” to improve.

He said:

“We welcome the decision announced by the Secretary of State to bring the contract under Operator of Last Resort (OLR) for TransPennine Express.

“The TfN Board’s position on this issue has been clear for some considerable time, that services need to significantly improve. While we have seen some improvements over recent months, to achieve the performance levels passengers expect and deserve, and that the northern economy needs, there is a need for a resetting of the operation.

”We will now look forward positively to discussing with our members and working with the government to ensure the best way to achieve a service that meets the expectations of those living and working in the north.”

Crime commissioner declines to respond to resignation call

North Yorkshire’s Police Fire and Crime Commissioner has declined to respond to a call for her to resign after a government watchdog found some vulnerable children “remain at risk unnecessarily” due to delays in police investigations.

Zoe Metcalfe, who is aiming to be the Tory candidate to be the first North Yorkshire and York elected mayor, said she would not be commenting on a notice of motion lodged by North Yorkshire Council’s opposition leader, Cllr Bryn Griffiths, which is tabled to be considered at a full meeting on Wednesday.

However, rather than debate the issue at the meeting, one option for the council’s chairman would be to refer the notice of motion to one of the authority’s scrutiny committees for consideration.

The critical Her Majesty’s Inspectorate of Constabulary report followed its assessment last year which found the force was “not effectively safeguarding children”.

Last week, at a public accountability meeting Ms Metcalfe said the information she had been provided about the force’s progress over its failings was bogus.

She said: 

“We were led to believe that North Yorkshire Police were in a better position than they ultimately were and we accept this.

“And as a result, we have entirely overhauled our scrutiny and assurance process, I have clearly set out how I will hold North Yorkshire Police to account for delivery.”

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Cllr Griffiths called for Ms Metcalfe’s resignation to be debated at the meeting.

He said the second report, published earlier this month, had examined 33 child protection cases, of which 11 were found to be good, eight required improvement and 14 were inadequate.

He said: 

“For so many cases to be found inadequate is a damning entitlement not only on the police, but also on the overall management of the force by the police and fire commissioner.

“The police, fire and crime commissioner is elected to be responsible for generally overseeing both police forces and fire services. Clearly has failed and is continuing to fail to hold the North Yorkshire Police force to account and keep the public and in particular children safe.

“Urgent action is therefore needed to remove the existing commissioner immediately and replace with a far more effective manager.”

In response, a spokeswoman for Ms Metcalfe said the motion was being put to the council “for discussion only, and so we will not be commenting at this time”.

Some of Ms Metcalfe’s Conservative former colleagues on the authority said they believed the notice of motion was “political” and that they would not be supporting the call for her to resign.

The Tories said those behind calls for her resignation had misunderstood the situation as the reports referred to a time before she was the commissioner.

 

Harrogate Bus Company fares to increase tomorrow

Bus fares in the Harrogate district are set to increase from tomorrow.

Transdev, which runs Harrogate Bus Company, has an announced an increase in prices on some of its tickets from Sunday, May 14.

It will effect services in Harrogate, Knaresborough and Boroughbridge.

However, tickets for single fares will remain at the £2 cap until the end of June – but will return to original prices with no increase as of July 1.

A statement from the bus firm said:

“Unfortunately due to the rate of inflation we are seeing the cost of running our buses increasing. 

“We’ve been able to freeze many of our fares – our single and return fares will not change, including the £2 maximum single fare. 

“We still think these fares offer excellent value for money, especially compared to the cost of driving and parking.”

The price increases will be as follows:

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North Yorkshire councillors voice frustration at 20 year delay to food waste collection service

North Yorkshire Councillors have voiced frustration at proposals to delay the introduction of a separate food waste collection service for another 20 years.

The delay has happened due to the government’s failure to state how much funding it would give the service.

Several members of the council’s executive underlined that the recommendation to delay the service until up to 2043 did not reflect their determination to rapidly reduce carbon emissions.

The urgent calls for government action appear to mark a significant shift in policy for the authority. Four years ago its leadership stated it was opposed to the introduction of a separate food waste collection service.

In 2019 the council stated it did not support the separate collections as it already recovered organic matter from residual waste at the county’s Allerton Park energy-from-waste plant in a “very cost-effective way”.

When a year later, the government committed to rolling out separate household food waste collection across the country by 2023, 51% of local authorities already collected food waste separately.

A meeting of the council’s current executive heard how separate collections could realise up to a 3,300-tonne reduction in carbon emissions a year compared to the current arrangements.

By collecting food waste separately, the council could increase the amount that can be converted into green electricity using an anaerobic digester. The delay would mean the carbon equivalent of an extra 18 million kilometres of diesel car emissions every year.

Although the council has effectively been given consent by Whitehall mandarins to delay implementing one of its flagship carbon cutting schemes due to its waste disposal contract running until 2043, the authority’s executive members said they wanted the service launched long before that “backstop position”.

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However, officers told the meeting the council had received “no further clarity” over government funding for introducing the new food waste collection service, saying the authority faced a bill of anything up to £6.4m annually.

Climate change boss Cllr Greg White said while council wanted to launch the separate collections with a county-wide overhaul of bin collections in 2027, it faced “very significant additional costs” over the separate food waste service.

He said: 

“Three thousand tonnes of carbon dioxide saved is huge, significant and something we want to do, but we can’t do that – with the best will in the world – if we don’t know what it’s going to cost us and at the moment we haven’t got sufficient clarity from the government.”

Other executive members said the authority, which is already facing having to cut a 30m annual deficit, needed “crystal clear” figures from the government before it could launch separate food collections and emphasised they had been left facing a choice of cutting carbon or funding other council services.

Cllr Simon Myers said: 

“As a responsible executive what we can’t do is take a decision when we don’t know the financial consequences for our residents at a time when there are financial pressures anyway.”

Body recovered from River Nidd at Bilton

Police have recovered the body of a local woman from the River Nidd, near Bilton viaduct.

Concerns were raised about the woman, who is aged in her 40s, this morning.

An urgent missing person investigation was launched which included searches in and around the River Nidd at the location.

The woman’s body was recovered by the Yorkshire and the Humber Regional Marine and Underwater Search Unit at around 1.20pm. She has not been named.

The bridge was closed while the body was recovered. A North Yorkshire Police statement said:

“There are no suspicious circumstances surrounding the death and a report will be submitted to the coroner in due course.

“The woman’s family are being supported by the police.”

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Ofsted praises ‘positive role models’ at Pannal nursery

A village nursery near Harrogate has received praise from Ofsted for the way it encourages children to develop their independence.

The School House Nursery in Pannal was also found to be a “welcoming” environment where children felt “safe and secure” when inspector Jennifer Cowton visited.

Rating the nursery ‘good’ in all areas in a report published this week, she said:

“Children know what is expected of them and follow the boundaries and routines of the setting well. They enjoy playing alongside each other and understand the importance of sharing and taking turns.

“Staff act as positive role models and encourage children to be kind. They speak to children in a calming manner, and carefully consider and respect children’s views and opinions.”

During the inspection, which took place at the end of March, Ms Cowton said children were “well prepared for their next stage in learning”, being encouraged to do as much as possible for themselves.

Children benefitted from learning about the natural world through growing flowers and feeding wildlife, she found.

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The report said the nursery, which is part of Kids at Heart based near Knaresborough, helped children to learn about good health, as well as offering a menu of freshly-cooked, healthy meals and snacks.

Ms Cowton said:

“Parents speak highly of the nursery. They say that their children love attending and arrive happy and smiling.

“Staff share information with parents about their children’s learning experiences through daily conversations. In addition, they share photographs of children’s activities using an online application.

“Parents are encouraged to contribute to their children’s learning and support their learning at home. Staff provide parents with activity ideas.”

The report found that, while staff understood how to support children’s language development, they could do more to model language to younger children while playing.

It also recommended the nursery manager could make better use of observation and supervision to help staff develop their teaching.

Responding to the report, Julie Shaw, owner of Kids at Heart, said:

“I would like to say how delighted I am with our Ofsted report. I feel it truly reflects the hard work, dedication, and commitment of the staff team at The School House Nursery, Pannal.

“I would also like to say a massive thank you to the wonderful children (who are amazing) and their parents for all their supportive comments, not only on the inspection day, but on an on-going basis.”

Harrogate Town release three players

Harrogate Town has revealed it is letting go of three players following the conclusion of the 2022/23 League Two season.

Dior Angus, Max Wright and Alex Pattison will be leaving the club.

Attacking midfielder Alex Pattison spent two seasons with the Sulphurites, making a total of 86 appearances after arriving from Wycombe.

He scored 19 goals and registered 14 assists at Town.

Angus and Wright arrived at the club last summer and made a combined 12 appearances for the club.

Simon Weaver’s side finished the season 19th in League Two.

Eighteen players remain under contract for the 2023/24 season.

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In addition, negotiations are underway with midfielder George Horbury on the academy graduate’s future.

Matty Foulds, Tom Eastman, Kazeem Olaigbe, Matty Daly and Danny Grant have all left following the expiry of their loan deals and Rory McArdle has retired after a 19-year playing career that included 39 appearances with Town.

The contracted players are:

Mark Oxley

Pete Jameson

Joe Mattock

Warren Burrell

Toby Sims

Anthony O’Connor

Kayne Ramsay

Josh Falkingham

George Thomson

Levi Sutton

Stephen Dooley

Sam Folarin

Jack Muldoon

Emmanuel Ilesanmi

Luke Armstrong

Miles Welch-Hayes

Kyle Ferguson

Will Smith

 

Yemi’s Food Stories: a porky discovery at Crimple

Yemi Adelekan is a food writer and blogger who was a semi-finalist in last year’s BBC TV’s Masterchef  competition. Every Saturday Yemi will be writing on the Stray Ferret about her love of the district’s food  – please get in touch with her if you want her to review a restaurant, visit your farm, taste the produce you sell or even share a recipe.  

 

Living in Harrogate means I am surrounded by amazing shops selling the wonderful produces of Yorkshire; but quite often I find myself falling into the habit of going to the same places which means I end up missing out on what might be available in other places or the experience of new sights and surprises.

The last time I went into Crimple in Harrogate was years before their renovation. Every week, I drive past it on my work commute and make a mental note to check it out.

It was a lovely surprise when I eventually went into the food hall a few weeks ago to discover an array of local Yorkshire produces from chutneys, cured meats and bakes to fresh meat.

I only went in to have a quick look but came out with fresh sourdough bread, Portobello mushrooms, eggs, and smoked salmon for brunch. I also found a gem in a balsamic reduction glaze and fresh beetroots that I needed for my next food event, and a tiny gadget that would be great for dipping strawberries into chocolate sauce.

As I continued my wander around the food hall, I spotted a cut of pork that had the kidney attached which really fascinated me. The butcher wasn’t at the kiosk, but my curiosity made me hang around until he came out from the back room.

I told him I had never seen a cut of meat that intentionally had offal attached and he explained that this was an historic way of cutting pork chops and that only a few chops would benefit from having a cross section of the kidney attached.

He said he was on a mission to bring back old butcher traditions; that is noble from a sustainability point of view and considering the ‘nose to tail’ revolution that many chefs are championing.

I grew up in Nigeria on ‘nose to tail’ eating and we never wasted any parts of an animal with the skin of larger animals used by local artisans to make leather products.

Anyone who knows me well would correctly guess that I walked out of Crimple with some Pork and Kidney chops. I figured it would go well with a honey mustard sauce served with creamy mashed potatoes and some purple broccoli.

I ended up serving it with a gravy alongside potatoes finished with a chilli and herby mustard seed coating which went down a treat. See below.

On my way out I wandered into the garden section, but I didn’t get to really explore it because my arms were filled with my food hall shopping, and I was in a bit of rush. I am going back to the garden centre, with plans to sample food from their bar and kitchen.

If you haven’t visited Crimple, it is worth a visit -there’s so much to love.

I would love to hear about your visit and any exciting food, produce or interesting garden gnomes that you find, so drop me a comment.

Yemi: Out and About

I am in Pateley Bridge today, (Saturday 13 May) to sample Chocolate at Cocoa Joe’s and Kendall’s pies from 12 noon. You can read about it next Saturday on The Stray Ferret.

Next on my list is The Café at the Himalayan Garden, Grewelthorpe which I will visit on Saturday 27 of May from 12.30pm.

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Hard up Harrogate hospital staff sell back 2,000 days off in six months

Staff at Harrogate District Hospital sold back almost 2,000 days off that they were entitled to in just six months, figures reveal.

Harrogate and District NHS Foundation Trust, which runs the hospital, introduced a policy last year where staff could ‘sell’ time off they had accrued back to the trust in order to receive extra money in their pay packets.

It was hoped the move would ease the financial burden that many staff have been under throughout winter as the cost-of-living crisis deepened.

At the time, chief executive Jonathan Coulter even said the finances of some people working for the trust were putting them under more stress than the benefit of having a holiday.

The policy, which has now closed, was capped at a maximum of five days off sold per employee.

The Local Democracy Reporting Service sent a freedom of information request to the trust, which employs around 3,500 people, asking how many staff had taken the trust up on its offer.

The figures show that between September 2022 and March 2023, 492 employees sold back 14,480 hours.

If this were divided into seven-and-a-half hour shifts, it equates to around 1,800 individual days off sold.

Harrogate hospital

Since the policy was introduced in September, members of health unions have gone on strike over low pay, which they argue is compromising patient safety and leading to an exodus of trained professionals from the NHS.

Ben Kirkham, GMB Union regional organiser, said the move by the trust to let staff sell days off is exacerbating staff burnout and sickness. He added:

“The NHS is suffering from chronic underfunding and a major crisis in staffing, resulting in huge appointment and operation back logs.

“For both staff and patients its vital that the NHS is funded properly and that means urgent investment.”

A Royal College of Nursing spokesperson said:

“RCN members are caught between twin crises. The cost-of-living crisis in which selling annual leave is one method of making ends meet and the staffing crisis. Nursing staff are already required to work significant levels of unpaid overtime to support increasingly unsafe levels of staffing across many health and care settings.”

‘Help staff with their money worries’

A Harrogate and District NHS Foundation Trust spokesperson said:

“Last year, as a consequence of the cost of living crisis and the pressures faced by our staff due to spiralling day-to-day costs, we introduced a cost of living package providing a wide range of support to help colleagues who were struggling.

“The support included financial aid in the form of a hardship grant, general help, advice and resources on financial and mental wellbeing, and for the first time, the opportunity for staff to sell up to five days of their holiday entitlement during 2022/23 financial year.

“Whilst we encourage colleagues to take their annual leave as it enables our minds and bodies to rest and recuperate, we felt that the option for staff to sell some of their annual leave would be appreciated as it would provide a further opportunity to help them with their money worries.

“The scheme ran until the end of March this year and we were pleased to support 492 colleagues who chose to sell some of their annual leave.

“Our staff are our greatest asset and it is important that we support them in these challenging times. Our range of support for staff continues to develop and we will look at introducing further means of support for our staff in the future.”

8 takeaways from the Harrogate Station Gateway meeting

Councillors voted by 10 to 3 in favour of proceeding with the £11.2 million Harrogate Station Gateway last week.

The heated three-hour meeting saw members of the public and North Yorkshire councillors speak for and against the scheme.

It would see the biggest change to the town centre for decades, including traffic on a 300-metre stretch of Station Parade being reduced to single lane so cycle lanes can be built and part of James Street pedestrianised.

But the meeting revealed far more than that. Here are eight key takeaways.

1 The project looks certain to go-ahead

North Yorkshire Council is expected to ratify the decision to proceed with the gateway when its ruling executive meets on May 30.

The Harrogate and Knaresborough area constituency committee, which met last week, is only an advisory body to the executive but the council’s Conservative transport chief Cllr Keane Duncan pledged in advance of the meeting to abide by its decision. The 10-3 vote in favour appears to have sealed its fate.

Cllr Duncan told the meeting the council was “up against it” if it didn’t want to lose the £10.9 million pledged by the Department for Transport towards the £11.2 million scheme. He said:

“We will have to make a decision as an executive on May 30 if we want to ensure we deliver this scheme in line with DfT requirements.”

He added the “majority of spend” must take place in 2023/24 budgets, so expect roadworks this winter.

Station Square is many visitors’ first impression of Harrogate.

2 Supporters say it will halt town centre decline

Although the gateway is mainly regarded as a transport scheme, supporters are keen to portray its potential for regenerating Lower Station Parade and the area around the bus and train stations.

Matthew Roberts, economic development officer at the council, displayed a slide at the committee meeting showing the number of shops in Harrogate declined from 539 in September 2013 to 474 in September 2021. The meeting also heard evidence that pedestrianisation often led to an increase in spending.

Mr Roberts concluded his presentation by saying:

“Change is often daunting but in Harrogate’s case, much needed.”

3 Otley Road cycle route has undermined confidence

The spectre of the Otley Road cycle route loomed over the meeting.

Liberal Democrat Cllr Monika Slater, who represents Bilton Grange and New Park, told officers the much-criticised cycle route had “taken away the public confidence” in the council’s ability to deliver infrastructure schemes.

The prospect of a part-pedestrianised James Street also raised concerns that Harrogate’s premier retail street could become a soulless shopping experience, as some feel Cambridge Street has become, rather than the pleasant oasis portrayed in council designs.

Cambridge Street in the sun

Cambridge Street – bland?

4 Divided Lib Dems enabled the go-ahead

The Harrogate and Knaresborough area constituency committee, which advises North Yorkshire Council, consists of eight Lib Dems and five Conservatives — so the Lib Dems could have halted the scheme.

But there was no party whip and a wide range of views emerged. Committee chair and Harrogate and Knaresborough Lib Dem leader Pat Marsh, who represents Stray, Woodlands and Hookstone, was scathing:

“I’m totally against this scheme – it’s the wrong scheme. We need to get around the table and look at a more connected plan.”

Fellow Lib Dem Matt Walker, who represents Knaresborough West, and Michael Schofield, who represents Harlow and St Georges, described it as a “vanity project”. But the other five Lib Dems voted in favour, as did all five Conservatives, after receiving vague assurances the committee would be involved in the scheme going forward.

5 There are fears of Harrogate turning into Peterborough or Milton Keynes

Former Harrogate borough mayor Caroline Bayliss was one of many anti-gateway speakers at the start of the meeting. She said the project was “bland enough to suit Peterborough, Milton Keynes or Croydon”, adding:

“It takes away more of our distinct character to be replaced by concrete.”

Former architect Barry Adams, who handed out details of an alternative approach, described it as a “blinkered and contrived highways-led solution”.

By contrast, gateway supporters say it will breathe new life into a run-down part of town that provides the first impression for visitors by bus and train.

Station Parade

There are fears land near the train and bus stations will be developed.

6 Tower block fears

There are fears that the gateway could pave the way for other developments in the vicinity.

Martin Mann, acting chief executive of Harrogate District Chamber of Commerce, even said:

“There are also concerns about the development of the land next to the station, potentially into a tower block, which may overshadow Station Parade and this redevelopment to the public realm.”

Businesses recovering from covid are also more concerned about the disruption caused by months, or years, of roadworks rather than long-term vision of improvement presented by gateway supporters.

Victoria car park

Harrogate has 7,000 parking spaces

7 Just 0.6% of parking spaces will be lost

The loss of parking spaces on James Street is one of the gateway’s most controversial aspects.

Richard Binks, head of major projects and development at the council, said 40 parking spaces would be lost in total because of the scheme

He said Harrogate had more than 7,000 parking spaces, if Asda and Waitrose are included, and therefore only 0.6% of spaces would be lost.

8 Cheltenham Parade bus lane scrapped

Mr Binks revealed plans to introduce a bus lane on Cheltenham Parade had been removed from the scheme.

But he added a bus lane on Lower Station Parade remained part of the plans. He said 44 buses an hour used that stretch of road and “each bus would gain 17 to 20 seconds” because of the lane.

Mr Binks added the project had been amended to allay business fears about unloading on Lower Station Parade after the owner of Party Fever raised concerns the business and customers would no longer be able to park outside. He said:

“We are proposing to truncate the length of the lead in the taper to the bus lane over the length of Bower House and make that double yellow line like it is now. That would avail you the opportunity to load as you do now, It would avail customers 30-minute pick up and drop off time.”

“You have a very valid point, we will take it on board and adjust the project to suit.”

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