Business Breakfast: Harrogate beauty brand records improved profits

It’s time to join the Stray Ferret Business Club. Our next networking event is lunch at Manahatta, on June 29th at 12.30pm.

Don’t miss out on this chance to network with businesses from across the Harrogate district. Get your tickets by clicking or tapping here.

A Harrogate-based hair and beauty brand has recorded strong profit results for the last financial year.

CloudNine, which is based at Hornbeam Park, reported a turnover of £35 million and pre-tax profits of £8.6m – a 20% rise on 2021 – for the year ending December 2022.

The firm, which employs more than 60 staff at its headquarters in Harrogate, has credited its results to a combination of continued growth in the UK, significant growth in Australia and New Zealand and the strengthening of its online and in-store presence.

Martin Rae, chief executive of CloudNine, said: 

“This is a very pleasing set of results which cements our position as one of the world’s leading hair and beauty brands.

“We are very proud of everything we have achieved, with the ultimate aim of providing the tools to help people feel like the best version of themselves, which is what we are most passionate about.

“We are also very passionate about the environment. We launched the industry’s first hair iron recycling scheme, which has saved over 2,800kg of hair styling tools from landfill so far.”

Business networking event to be held in Boroughbridge

A networking event is set to be held for businesses in Boroughbridge.

Held at the Crown Hotel on Thursday, June 15, the session will focus on supporting local firms.

It will also include guest speakers Alison Laws, business relationships manager at York and North Yorkshire Growth Hub, and Alice Ingram, business engagement manager at West and North Yorkshire Chamber of Commerce.

The event will start at 5.30pm with refreshments and networking and will include a question and answer session.

For more information on the event, contact the Boroughbridge and District Chamber of Trade here.

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A third of callers give up on police 101 calls in North Yorkshire

North Yorkshire’s police commissioner has criticised the force after new figures today revealed more than a third of 101 calls were abandoned.

Statistics for April showed 16,939 non-emergency calls were made to North Yorkshire Police.

Of that number, the average answer time was five minutes and 27 seconds.

The force has a target to answer 90% of calls within 120 seconds. Last month, 60% were picked up in time and 34% were abandoned.

At a North Yorkshire Police online public meeting today, Zoe Metcalfe, the Conservative police, fire and crime commissioner, said:

“It’s just not good enough for the public at all that we are having a 34% drop-off rate here in 101.

“I really would like to know when are we going to see an improvement.”

The meeting can be viewed here.

The criticism comes after the commissioner awarded the force control room £1.8 million a year to improve response times.

Figures for 101 calls in April. Data: NYP.

The money was earmarked to fund the appointment of 36 additional communications officers, 12 additional dispatchers, six established trainers and two additional police inspectors.

Elliot Foskett, assistant chief constable at the force, said he was optimistic the performance would start to improve.

“We would agree, we think 34% is high. You will start to see an improvement, commissioner, with those resources landing in the control room.

“I can’t stress highly enough that we monitor this every single day. Not only within the chief officer team, but at the force daily management meeting and in the local meetings in the force control room.

“I am optimistic that by the summer time as we start to get more people in and towards the end of the summer, we will should see that come down. I absolutely understand the frustration when people are hanging on the phone and trying to get through to us as well.”

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Meanwhile, Mr Foskett pointed to “massive improvements” in the force’s 999 response times.

The force control room answered 76% of calls over the last three months on time.

The figure is in stark contrast to November 2022, when just 44% of 999 calls were answered within that time frame.

However, it is still short of the police national target to answer 90% of calls in under 10 seconds.

£6m spent on transition to North Yorkshire Council so far

North Yorkshire Council has revealed £6 million has been spent so far on the transition from eight councils into one.

Local government reorganisation has seen the biggest change in local government in the county since 1974.

District councils in Harrogate, Craven, Hambleton, Scarborough, Rydedale, Richmondshire and Selby, as well as North Yorkshire County Council, were abolished on March 31.

The next day, a new unitary council called North Yorkshire Council based in Northallerton was created to provide all of the services previously delivered by the former councils.

To pay for the transition, £38m was allocated into a one-off fund, with the money coming from reserves held by the former North Yorkshire County Council.

The council allocated £16.9m to be spent between 2021/22 until 2024/25 and North Yorkshire Council’s corporate director for resources, Gary Fielding, said £6m of this has been spent so far.

Mr Fielding added a “significant proportion” has been spent on technology and digital systems, with nearly £2.3m allocated during the last financial year and a further £1.5m earmarked in the current financial year.

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Other areas of spending include £4.9m on delivering local government reorganisation over the previous and current financial years.

A further £3.4m has been allocated for finance and £1.8m for human resources with most of these costs due to upgrading IT systems.

The council is facing a £30m shortfall in its first year and is targeting savings of up to £252m in its first five years.

Earlier this month, the Local Democracy Reporting Service reported that the council will save £3.8m a year by cutting the roles of 24 senior managers.

Another one of the new unitary council’s early cost-cutting programmes will be to sell off some of the former district, borough and county council properties, which comes to more than 3,500 properties excluding schools.

Mr Fielding said:

“We remain committed to ensuring that the move to North Yorkshire Council presents the best value for money for taxpayers.

“The new authority is set to bring about annual savings of between £30m and £70m through the streamlining of services and bringing together eight councils into one organisation.”

Business Breakfast: Local firms sponsor Harrogate International Festivals

It’s time to join the Stray Ferret Business Club. Our next networking event is after-work drinks at Manahatta, on May 25th at 5:30.

Don’t miss out on this chance to network with businesses from across the Harrogate district. Get your tickets by clicking or tapping here.

Two Harrogate companies have announced sponsorship contracts with Harrogate International Festivals.

Harrogate Family Law, which is based at Victoria Avenue, has signed up as premier partners for the festivals alongside Rudding Park, Nicholls Tyreman and Theakston.

Meanwhile, IT company Croft Communications has agreed to be communications partner for the event.

Andrew Meehan, managing director at Harrogate Family Law, said: 

“We are delighted to be renewing as a premier partner and supporting the festivals for another year. Harrogate International Festivals is renowned for putting on a selection of world class entertainment with some of the best industry talent.”

Sharon Canavar, Harrogate Festivals Chief Executive, pictured with Mark Bramley, CEO at Croft Communications.

Sharon Canavar, Harrogate Festivals chief executive, pictured with Mark Bramley, CEO at Croft Communications.

Mark Bramley, Croft Communications chief executive, said: 

“As a new sponsor, our business is proud to be playing a part in the line-up of exciting events Harrogate International Festivals is due to be hosting.

“We look forward to seeing the amazing cultural experiences brought to life in Harrogate this year.”

Company sponsors Boroughbridge Junior football team

A Boroughbridge company has agreed a sponsorship deal with a local junior football team.

The Martin Bell Partnership, which provides strategic and practical support for healthcare, has sponsored Boroughbridge Juniors Under-16s boy’s football team.

It will see the squad wear the company logo on their kits next season.

Borougbridge Juniors Under-16s.

Borougbridge Juniors Under-16s.

Martin Bell, owner of the company, said: 

“I am delighted to be able to support the team with sponsorship. They have had a solid year and can look forward to the new season with a strong squad of local lads who love their football. 

“The new kits will provide a boost to the players and give them confidence as they compete in the Harrogate and District Junior League and regional cup competitions.”

Chris Fahy, Boroughbridge Juniors FC chair added: 

“Without the support of the community and sponsorship from organisations like The Martin Bell Partnership we would not have such a thriving club, so we thank them for their support.

“That support allows us to provide football experiences for more than 150 children at the club aged six to 18 years.”

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Council set to loan £500,000 to Harrogate housing company

North Yorkshire Council looks set to loan £500,000 to a Harrogate housing company to cover “high expenditure costs”.

Bracewell Homes was set up by Harrogate Borough Council in 2019 but is now fully-owned by North Yorkshire Council following this year’s local government shake-up.

It was created to generate a profit for the council and to intervene in Harrogate’s pricey property market by delivering much-needed rental and shared ownership homes at affordable prices.

It is currently marketing two-bed properties at Hughlings Close, Green Hammerton, and two and three-bedroom homes at The Willows on Whinney Lane in Harrogate.

However, the company requires a “drawdown” in order to cover high expenditure going into this financial year.

Council officials said it would cover costs before “high income amounts” are received.

A report due before North Yorkshire Council’s executive on Tuesday will recommend approving the loan.

It says:

“A drawdown of £500,000 is now required urgently in order to pay final invoices on sites that Bracewell are already in contract for.

“The loan will cover the high expenditure costs forecast for the beginning of the year before the high income amounts start to be received.”

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The Stray Ferret asked North Yorkshire Council which sites the loan is designed to pay invoices for and when it expects the sum to be repaid, but did not receive a response by the time of publication.

The move comes as questions have been raised over the performance of Bracewell Homes.

Last year, the company paid no dividends despite the now-defunct borough council budgeting to receive £267,000.

At the time, Paul Foster, who was head of finance at the council, said the company was still “extremely profitable” and that it had continued to sell properties, although at a smaller percentage of shares than expected.

He said: 

“The company isn’t able to pay a dividend this year and the reason for that is a proportion of the shared home properties it has sold have been at shares of 25% and 30%.

“It would need to have sold shares of up to 50% for them to have enough cash to provide a dividend.

“In December, four or five properties were sold at a lower share than the company was forecasting and as a result there is less cash in the company.

“The company is not underperforming in particular. It is just not selling the larger shares which make it more cash rich.”

North Yorkshire Greens accuse Tories of putting politics before climate

Green Party councillors have accused the Conservatives of putting party politics before the climate crisis following the appointment of a climate champion for North Yorkshire last week.

At a full meeting of the council in Northallerton, Conservative councillor for Bilton and Nidd Gorge, Paul Haslam and Green Party councillor for Ouseburn, Arnold Warneken made pitches about why they were best suited for the role, which involves encouraging positive action on the climate.

This led independent councillor for Filey, Sam Cross, to put forward a motion that would see the job shared, adding “the more brains fighting climate change the better”.

Councillors voted on the job share but it was narrowly defeated by 43 votes to 42 after the Conservatives, which is the largest party on the council, rejected the proposal.

Cllr Paul Haslam

Cllr Haslam then defeated Cllr Warneken by 46 to 38 in a second vote to become climate champion.

Speaking this week, Cllr Warneken said he was disappointed the Conservatives denied the job share. He said:

“Like many Greens, I am used to working alongside others and establishing good working relationships even when we disagree occasionally.

“This was a real opportunity for the ruling group to show that they want to work with others in order to help make the new council stronger. They comprehensively failed that task.”

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Before the job share vote, Cllr Gareth Dadd, the Conservative member for Thirsk, sought clarification from the senior legal officer Barry Khan on whether the arrangement would go against the council’s constitution.

Mr Khan confirmed there was nothing in the constitution to prevent the two councillors from sharing the role and the allowance that comes with it.

Cllr Kevin Foster, leader of the Green group on North Yorkshire Council, added:

“We heard from the Conservatives on numerous occasions about working in collaboration, we in the green group have always been open to working with any parties and we still stand by that.

“The green group want a new politics and want to work in a way that will take all views in to consideration. Unfortunately the Conservatives just want more of the same. The public made it clear in the last election they think politics is broken and we want to fix it. It really is sad that the Conservative thirst for power is more important than a balanced view.”

Despite Mr Khan’s comments last week, Conservative council leader, Carl Les, told the Local Democracy Reporting Service he believed the constitution does not allow for two climate champions or for a job share agreement.

He added:

“It could be looked at in the future, but the opposition members were determined to push for a vote. Both candidates made speeches in favour of their suitability for the role, and I and my colleagues supported Cllr Haslam. That’s democracy in action.”

Teenagers sentenced for damaging Boroughbridge school roof

Two teenagers have been sentenced after causing £660 worth of damage to a Boroughbridge school.

The boys, aged 15 and another 14, who cannot be named for legal reasons, were referred to a youth offenders panel for 12 months after damaging tiles and window seals at Alborough and Boroughbridge County Primary School last year.

The teenagers were charged with intending to destroy or damage such property or being reckless as to whether such property would be destroyed or damaged.

The incident happened on October 13 last year at the school on York Road.

The pair were also charged with trespassing in the maintenance building at the school on October 10, 2022, and stealing £94 worth of beer and wine. Another boy, aged 16, was also charged with the same offence.

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The three were sentenced to a youth offender panel after pleading guilty.

All three boys were sentenced at Harrogate Magistrates Court on Friday (May 19).

School near Boroughbridge with just one pupil set for closure

Senior councillors could approve the closure of Skelton Newby Hall Church of England Primary School at a meeting next week.

A report has been prepared for North Yorkshire Council’s Conservative executive that recommends the school is closed in August due to falling pupil numbers.

In February this year, just one pupil remained on roll at the school although they are educated at the nearby Sharow Church of England Primary School, which is federated with Skelton Newby Hall.

The school has suffered from dwindling numbers for several years and at the beginning of September 2021 there were only 15 pupils left, plus two children in its nursery, which is well below the capacity of 52 pupils.

According to the report, there were no first preference applications made to the school for September 2023 and no pupils were allocated to the school on the recent National Offer Day for primary schools.

With pupil numbers determining the school budget, the report says there “appears to be no reasonable prospect of recovery” for the school.

Founded in 1856 by Lady Mary Vyner, the former owner of Newby Hall, the school has maintained a close relationship with the estate.

The report said across the area there was potential for 188 additional pupils to join five nearby schools until 2027/28 and there was also potential to provide additional capacity at Boroughbridge Community Primary School.

It noted governors have introduced various initiatives to attract more children to the school, including nursery provision in September 2019. The move attracted some children although numbers have been small.

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The closure would extend the catchment area of Kirby Hill Church of England Primary School to include the area currently served by Skelton Newby Hall.

However, concerns were raised in a public consultation as the catchment area of Kirby Hill is in the Boroughbridge High catchment area whereas Skelton Newby Hall is in the Ripon Grammar School and Outwood Academy catchment area.

Skelton cum Newby Parish Council has submitted an action plan to save the school, developed by a group including several headteachers, to restore classes and also retain its position in the catchment for Ripon but this plan has been rejected in the report.

The consultation included reasons from people on why they think the school failed.

Some said becoming part of a federation had sealed its demise and others said it had not been given enough care by the church and the council. 

According to one person, a ‘requires improvement’ judgement from Ofsted in 2019 that led to an “exodus” of pupils from the school.

The meeting will take place next Tuesday at 10.30am in Northallerton and it will be streamed on the council’s YouTube page.

North Yorkshire £176,000 robotics contract will not lead to job losses, says council

North Yorkshire Council managers have said a £176,000 robotics contract will not lead to job losses.

The authority has commissioned Reading-based company T-Impact Limited to come up with automative robotic processes to free up work for staff. 

The company has been contracted to carry out the work at a cost of £176,116.

This would include tasks such as changing an address, which would be done through automation rather than manually.

Council officials say the contract, which will run to May 2026, would be “better value for money”.

Madeline Hoskin, assistant director technology at North Yorkshire Council, said the move would also help the new council with its financial challenges.

She said:

“It is anticipated the use of this technology will bring about efficiencies to help counter the financial challenges we are facing, and it will be used for some of repetitive work to free up staff to do other more rewarding aspects of their job.

“The system also enables us to deliver services more efficiently, achieving better value for money.

“There are no projected job losses as a result of this project.”

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Harrogate knee surgeon’s breakthrough gains national interest

A digital report developed by a Harrogate surgeon is attracting national interest.

Patients undergoing knee surgery at Harrogate and District NHS Foundation Trust are now able to benefit from a bespoke digital report, designed to improve understanding of their treatment and reduce any unnecessary outpatient appointments.

The creation of the report comes after nearly 25% of knee arthroscopy patients claimed they were not alert enough to discuss their surgery in the post-operation period.

Three quarters of those surveyed also claimed they were unable to recall post-operation instructions, such as weight bearing advice, meaning over half of the patients required further appointments to aid their understanding.

Dave Duffy, a consultant trauma and orthopaedic surgeon at HDFT, used the Arthrex Synergy Surgeon app to devise a video that walks patients through the procedure step-by-step, as well as an audio explanation to ensure full accessibility and understanding of the treatment.

The patient is also provided with an in-depth explanation of the next steps in their recovery, from bandaging wounds to appropriate exercises.

Since the introduction of Mr Duffy’s solution only 15% of patients that received the digital report felt they needed further appointments.

He said:

“The report puts patients’ minds at ease, provides answers to many of their questions, and in many cases removes the need for further appointments or written communications, allowing the clinician to spend additional time helping other patients.

Transforming outpatient services remains a key part of the NHS Long Term Plan, with Mr Duffy’s digital report playing an increasingly significant role in doing so.

He added:

“We have received lots of enquiries about the innovation from other partners in the NHS and we are keen to share our learning to scale up the innovation for the benefits of patients.”

Dr Jacqueline Andrews, medical director and executive lead for digital at HDFT said:

“Our trust’s strategy puts healthcare innovation at the heart of everything we do. Our purpose is to improve the health and wellbeing of our patients, children and communities, and digital transformation plays an important role in this.

“We want to invest in digital tools and services which makes it easier to provide the best quality, safest care and improves the experience for our patients. As a relatively small trust we have the ability to be agile when it comes to innovation, rapidly piloting new innovations and gaining feedback fast, for the benefits of healthcare innovation businesses and the NHS.”

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