Making a complaint

The Stray Ferret strives for accuracy at all times. We are open to feedback and making corrections and clarifications if we get something wrong.

We will look into complaints made about items we have published which are in our control.

We adhere to the Standards Code adopted by IMPRESS and can only deal with complaints which relate to an alleged breach of the standards set out in this Code. 

We can only deal with your complaint if you are:

- personally and directly affected by an alleged breach of the Code

- a representative group affected by an alleged breach of the Code, where there is public interest in your complaint

- a third party seeking to ensure accuracy of published information

The IMPRESS process requires that an initial complaint must be made to The Stray Ferret in writing at the following address:

5 Cambridge Crescent, Harrogate HG1 1PE
e-mail: complaints@thestrayferret.co.uk
Telephone: 01423 276197

We will acknowledge your complaint by e-mail or in writing within 7 calendar days and will normally respond to your complaint with a final decision letter within 21 calendar days.

If we uphold your complaint, we will tell you what action we have taken.

If you are not satisfied with the final response to your complaint, or if you do not hear from us within 21 calendar days of submitting your complaint, then you can refer your complaint to our Independent regulator IMPRESS at the following address:

16-18 New Bridge Street
London
EC4V 6AG
T +44 (0)20 3325 4288E
info@impressreg.org.uk