A Harrogate jeweller has spoken of her terror when specialist officers took over her shop as part of a VIP training exercise.
Mona Norman, who owns Fogal & Barnes on Oxford Street, spotted the plain clothed officers on the street before they made their way into her shop on Tuesday morning.
She said she had no warning so feared, with one of the officers blocking the door, that she was going to be the victim of a robbery.
The Cleveland and Durham Specialist Operations Unit (CDSOU) had planned the visit in advance but did not tell Mrs Norman.
Harrogate is often the stage for such training exercises. However, the unit should have asked for permission in advance.
A senior officer on behalf of the CDSOU has since apologised to Mrs Norman and admitted that it fell short of standards.
Mona Norman, who owns Fogal & Barnes, with her guard dog.
Mrs Norman told the Stray Ferret:
“They looked really suspicious so I kept my eye on them. All of a sudden a couple of them got into the shop. One of them was wearing a bulletproof vest and blocked the door.
“It was really intimidating. I told them I was not comfortable and asked them to leave my shop but the person who said he was a VIP was trying to keep me quiet.
“So I pushed them out, called the police and pressed my panic button. Four of them left but two of them stayed outside so I kept questioning them.
“When I told them I had called the police he said ‘okay, calm down’ and gave me a card to explain but I was still unsure so got him to produce his badge.
“I was terrified, I was petrified. That’s how they made me feel. I thought they were going to rob me. It was awful.”
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She said she lost money during the two hour long training exercise and believes that she deserves compensation from the police.
A Durham Constabulary spokesman said in response:
“The Cleveland and Durham Specialist Operations Unit is one of the national delivery centres for close protection officer training, and trains officers from several police forces across the country.
“As well as classroom-based learning, the course also involves practical, real-world scenarios in public places, like shops, hotels, and restaurants, which are carefully planned and risk assessed.
“As officers are in plain-clothes, they should identify themselves as police officers if approached by a member of the public.
“We are sorry that the actions of some of the officers involved have fallen short of the high standards that are expected on the course, and we apologise for the alarm that it has caused.
“A senior officer has since spoken to the owner of the shop to apologise on behalf of the unit, and those on the course have been debriefed to identify learning opportunities for future courses.”
