Harrogate NHS dental patients offered places at clinic 10 miles away
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Last updated Apr 19, 2024
Photo of a dentist's chair.

A dental clinic in Boston Spa has announced it will take on NHS patients affected by the reduction in NHS service by Pannal Dental Clinic (PDC). 

As the Stray Ferret reported in November, PDC was forced to reduce its NHS contract after being hit with a demand for tens of thousands of pounds from the Integrated Care Board (ICB) that gave it its contract. 

Consequently, it is focusing on prioritising children, leaving its adult patients to choose between staying on with a private dental plan or finding a place on an alternative dentist’s NHS list.

Having recently read the Stray Ferret’s story, 210 Dental Clinic on Boston Spa’s High Street – more than 10 miles away – has said it is willing to take on PDC’s patients. 

William Hamer, practice manager at 210 Dental Clinic, said: 

“Harrogate had a lot of problems recently with practices closing their lists, and NHS patients finding it difficult to be seen.

“Fortunately, we recently had a fourth surgery installed. Our dentist can take care of the more complex procedures, such as dentures, crowns and bridge work, but our dental therapists are fully trained to do examinations, x-rays and even fillings.

“If PDC’s patients are looking to be seen on the NHS, we can offer them that.”

But Tom Gordon, the Liberal Democrats’ parliamentary candidate for Harrogate and Knaresborough, said that people in Pannal “should not be forced to wait five months to be offered an NHS place 10 miles away”. He added:

“It is clear that our NHS dental system is completely broken and it is leading to unacceptable situations such as this.

“With NHS appointments scarce at best and in some places not existing at all, people are being forced to spend hundreds, if not thousands of pounds on private dental care with some even resorting to their own at-home DIY dentistry.”

He was referring to a YouGov survey from March 2023 which found that one in 10 (10%) people had attempted their own dental work. The poll also found that one in five people in the UK (22%) are currently not registered with a dentist, and of these, 37% said this was because they couldn’t find an NHS dentist.

The British Dental Association (BDA) has said that NHS dentistry is facing a “genuine crisis” of access. 

But Andrew Jones MP told the Stray Ferret:

“As I understand it, the delay in securing additional NHS places has been due to protracted negotiations with Pannal Dental Clinic who, according to the Integrated Care Board (ICB), are only reducing their NHS contract temporarily.  It took the clinic and the ICB some time to confirm that arrangement.

“In a letter to me the ICB have said: ‘This temporary reduction in activity has been implemented due to changes to their workforce meaning they are currently unable to meet the previous activity requirements’.

“I hope that the workforce issues at Pannal Dental Clinic, which the ICB tell me are the problem the clinic has identified to them, are resolved soon so that they can resume their full contract.

“It would appear that there is still funding released by Pannal to be reallocated and I have asked the ICB to do their utmost to keep that funding as local as is possible.”

Mr Jones supported the introduction of the government’s dental recovery plan, which was launched in February. Under the plan, dentists are to be offered a bonus to take on more NHS patients, which ministers say will create more than 2.5 million new appointments over the next year.

Dentists will also be offered ‘golden hello’ cash incentives to work in under-served areas, potentially allowing around 1 million new patients access to NHS dental treatment.

But Mr Gordon said:

“For years there have been hundreds of millions of pounds of underspend on NHS dentistry and the Liberal Democrats have back the BDA’s calls to reform the contracts to get this money spent on fixing people’s dental problems.

“Yet this Conservative Government has done next to nothing to tackle this crisis.

He added:

“It is high time that the NHS dental system was reformed and plans brought forward to end this mess, so no matter where you live you know you can get the NHS dental care you need in an emergency.”


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