Jaeger Store Colleague (within Marks and Spencers)
18-20 Cambridge St, Harrogate HG1 1RX, Harrogate, United Kingdom
Marks and Spencers
Closing Date: Nov, 19
Summary: An exciting opportunity to grow and develop a heritage brand focused on great style and quality. M&S are building a talented team to help relaunch in stores, to grow the business, respecting the traditions and legacy of the brand but also building for the future.

Purpose 

  • To represent Jaeger instore, welcoming our customers and providing best in town customer service
  • Champion Jaeger, sharing your product and brand heritage knowledge with new and existing customers
  • Serve and sell across all channels brilliantly well
  • To deliver a great shopping experience for their customers, putting customers before task every time
  • Be the voice of our customer to help us continually improve

Key Accountabilities 

  • Proactively engage with customers to understand their needs and make recommendations
  • Educate and guide customers on the Jaeger brand and collections, offering styling advice and product knowledge
  • Serve our customers efficiently and brilliantly well – on the shop floor and at service points
  • Have great product knowledge to sell and recommend our products
  • Deliver ‘best in town’ standards through visual presentation, availability and keeping the store clean and tidy
  • Skilled to utilise all digital tools and communication channels to do the job
  • Share customer and colleague feedback to help us do things better
  • Share knowledge and experience with colleagues to support others in building skill and confidence
  • Own their own learning & development and proactively access digital learning solutions
  • Know the daily sales targets, priorities, promotions & selling opportunities
  • Have great product knowledge to sell and recommend our products and services
  • Proactively engage with customers to understand their needs and make recommendations
  • Understand the store priorities and their part to play
  • Complete tasks with pace and in line with SOPs
  • Minimise cost and waste through good process practice
  • Follow safe and legal working practices

Key Capabilities 

  • Understands how Jaeger and M&S operates, it’s strategy, future and the role they play
  • Awareness of fashion trends in luxury and the wider retail industry, to provide styling advice and recommendations
  • Enthusiastic with a positive can-do attitude
  • Natural relationship builder, committed to offering outstanding customer service
  • Committed to delivering excellent work fast with great attention to detail
  • Open to and acts on feedback, asking for this regularly
  • Sets performance objectives for self in conjunction with line manager and in line with business plans
  • Takes accountability for planning and managing own work efficiently to ensure objectives are met
  • Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
  • Effective at communicating their intentions to others; ensures communication is clear and simple
  • In control of their own reactions and considers how to share their perspective to create better reaction for team
  • Copes well with change and work challenges and recovers quickly from its impact
  • Builds positive relationships by being a good listener and getting to know people by establishing a connection

Technical Skills/ Experience 

  • Understand customer needs and spot selling opportunities
  • Good Knowledge of VM principles
  • Good level of product knowledge and services
  • Good level of digital capability and use of digital tools and applications
  • Contributing to store sales and cost control
  • Comprehensive knowledge of customer shopping channels
  • Adapting to change

Key Relationships and Stakeholders 

  • Customers
  • Colleagues
  • Store Leadership
  • BIG

Please send your cv to:

[email protected]

Apply via website
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