Customer Advisors
Knaresborough, United Kingdom
£19,755 - £22,729
Newcastle Building Society
Closing Date: Jun, 16
Summary: Newcastle Building Society are looking for customers advisors for their new branch in Knaresborough. These are on both a part-time and full-time basis.

As part of our strategy of investing into communities and high streets, we are very excited that we we now have vacancies for new Customer Advisors.

The Society’s Branch Network model is unique, innovative and successful.

We pride ourselves in developing and maintaining great relationships with our local communities and our customers.

We do this whilst providing competitive savings and mortgage products, all underpinned by face to face financial advice and insurance products.

Are you interested? Read on:

About You

You will join the team to deliver industry leading customer service, consistently adopting a proactive and positive approach with our customers, showing enthusiasm for the Society’s vision, policies and priorities in order to achieve the required business result.

You’ll take personal ownership in delivering these great results, growing the business and making our investment a success which is done through helping customers make the right account decision, take the best advice from our specialists and the creation of long lasting relationships.

You’ll work with other members of the team to develop community relationships both within the branch and local area to raise the profile of the Society.

Through great personal contribution you’ll ensure that all legislation, audits, code of practice and internal control requirements are met.

Following existing processes and procedures you’ll also take responsibility for handling and managing cash.

You will possess great communication skills successfully identifying and fulfilling the current and future needs of our customers.

Your Customer Service skills will result in helping us maintain the industry leading levels of customer satisfaction and customer advocacy we strive for.

A Banking or Finance Sector related background would be advantageous but it isn’t essential, we have great programmes of development to support any new entrant.

As a Customer Advisor, you’ll be joining us at a really exciting time on our journey which is already 160 years in the making. As well as receiving a competitive annual salary our colleague benefits package which in addition to your salary package also includes;

  • 25 days holiday allowance (rising to 30 days with length of service) + bank holidays
  • Corporate bonus scheme
  • Subsidised event tickets
  • Generous pension scheme
  • Performance-related pay
  • Paid Volunteering days
  • Flexible working hours
  • Staff Association Membership Option
  • Development Programme.

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