My Year: Health boss on ‘sobering’ loss and ‘inspirational’ community action
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Last updated Dec 26, 2020
Richard Webb has spent much of his year in online meetings and masks - and says community support got him and others through

Richard Webb, director of health and adult services for North Yorkshire County Council, led the authority’s covid response through the year. He tells the Stray Ferret he has not forgotten those lost to the coronavirus pandemic.

’Tis the season to be… jolly? Maybe it’s more about being careful and kind?!

What a year!

The Harrogate district, like the rest of North Yorkshire and the world, has spent much of the last 12 months wrapped in the nightmare of covid-19.

Sadly, too many of our fellow residents will be mourning loved ones taken by the virus. Empty chairs around festive tables will denote a loss that is only too real. Behind every number is a human being; someone with a life story and loved ones. We must, and will, remember them.

It has been a sobering year for those of us working in public health and adult social care. In March, we were supporting NHS colleagues who were converting Harrogate Convention Centre into the Yorkshire and Humber Nightingale Hospital.

I remember one particularly poignant Friday afternoon call with the Bishop of Ripon, talking about the projected huge numbers of deaths, how we would ensure ethical and personalised decision-making; and how we could support grieving families and communities.

The first wave was not as bad as initial fears, but it took its toll: at least 600 people across North Yorkshire have died from Covid and there have been more non-Covid deaths because people may have been reluctant to get the treatment they needed for cancer, heart disease and other illnesses. Mental health continues to be a major concern for us all.

At the same time, the response from the community has been inspirational. In spring, as everyone came out onto our streets to clap key workers, and the cheers rang out across Harrogate’s rooftops, my thoughts were with public health and social care teams, volunteers, supermarket workers, farmers, as well as NHS colleagues… the list goes on because so many people have worked so hard.

Harrogate Grammar School has been producing visors for the NHS and other key workers

Harrogate Grammar School was among those to make and donate visors during the first lockdown

Local businesses did all they could to help with PPE when we couldn’t get supplies. People made face masks. The Harrogate Bus Company featured pictures of nurses, social workers and care workers on their buses, in tribute to their work. Major Tom’s delivered pizzas to care homes to say thank you. Dementia Forward developed the “Café in a Box” to support people with dementia and their carers. North Yorkshire Sport delivered activity packs to keep people fit. Harrogate Festivals cheered and stimulated us by moving a year of events online. Harrogate Town won a well-deserved promotion and, for a time, did better than my beloved ‘Boro!

Personally, I have learned much about myself and others. There have been great highs and a few lows. I have been moved by people’s stories, courage and willingness to help others. I have been inspired by my conversations with people who use health and social care services: they have played a vital role in helping each other and coming up with new ideas as to how we could support them better.

And I have been grateful that people have come together to ensure we have kept ahead of the national situation wherever possible: whether that’s getting more testing available locally, tapping into the massive effort of volunteers, or supporting care homes to re-open to visitors where safe to do so.


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Apologies to my family and friends, because I have been so focused on work this year. Even more than usual! To those who wanted to do an evening Zoom beer or Zoom quiz, sorry: I have become Zoomed-out! However, I am grateful to have spent lockdown in one of the most beautiful parts of England. There is something about making the most of what’s on your doorstep: walking, cycling, running, breathing.

Even as the vaccine moves us towards “living with covid”, it is likely, although not inevitable, that we will face a third wave of the pandemic. Right now, we are at the toughest part before the dawn: needing to keep each other safe; to drive down infection rates; and to look to the future.

It is also an opportunity. We can look, with different eyes, at where we live, and what we do and build something new and different. I am optimistic about our potential and about the triumph of hope, humanity and innovation.

Looking ahead, and learning from the past 12 months, I am reminded of a line from Robert Frost’s poem, Birches, which I learned at school: “earth’s the right place for love”.

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