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16
Jul 2020
Harrogate hospital investigates bullying culture in estates department
Hospital bosses in Harrogate will launch an investigation into a “culture of bullying” in the trust’s estates department which some staff described as “toxic”.
Behaviour cited in a report included defacing tools or belongings with offensive graffiti, collectively ignoring or ostracising people and damaging belongings of individuals, including gluing of equipment or lockers.
It comes as Harrogate and District Foundation Trust commissioned consultancy firm Deloitte to carry out a review into the trust’s culture and leadership.
The review included Harrogate Integrated Facilities (HIF), a subsidiary of the trust which runs the hospital’s estates.
Following interviews with 52 members of staff and 63 surveys, the report found “widespread concerns” over bullying, leadership and poor recruitment practice in the estates department.
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The report said a “significant number” of those interviewed explicitly stated that bullying was taking place or described events that could be labeled as such. But, it added that it was concerned that some of the reports were dismissed as "banter".
It said:
Meanwhile, Deloitte found that the approach to recruitment at HIF “did not demonstrate good practice" and recommended a thorough review of its policies.
Among the findings included a number of applicants who were shortlisted and appointed without demonstrating essential criteria and some posts which were not advertised in line with policy.
Further concern was raised over the lack of leadership in estates, with 45 of the 52 members of staff raising concern over communication, decision making and senior management isolating themselves from other workers.
Following the report, the trust board agreed launch an investigation which will be carried out by an external body into reported bullying and poor recruitment practice in the department.
Steve Russell, chief executive at the hospital trust, said the organisation was committed to addressing the findings in the report.
He said:
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