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30
Sept 2021
The new chief executive of Harrogate Town has said the club's online ticketing system, which led to some fans being unable to attend last weekend's match, is "not fit for purpose" and is giving the club a bad reputation.
At about midday on Saturday, the club posted on social media that its online ticket booking system was down.
The club had already closed its box office at 11am to avoid long queues forming on Wetherby Road so disappointed fans yet to buy tickets were unable to attend.
One fan, who had hoped to attend but was unable to buy a ticket, told the Stray Ferret the situation was “a farce”.
Ms Barry defended some of the criticism levelled at the club and said many of the ticketing problems were outside its control. She said the club was working on a Plan B that could see it move to a new online ticket booking provider.
She said several other clubs in the English Football League had encountered similar problems with Town's current provider. She did not say which ones.
Ms Barry added:
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