Subscribe to trusted local news

In a time of both misinformation and too much information, quality journalism is more crucial than ever. By subscribing, you can help us get the story right.

Subscription costs less than £1 a week with an annual plan.

Already a subscriber? Log in here.

Sept 2020

Last Updated: 16/09/2020

Community

Test and trace system is 'broken', says Harrogate mum

by John Plummer

| 16 Sept, 2020

Madeline Smyth speaks out after spending two days trying to book a test for her daughter, who is isolating from Rossett School with a persistent cough.

A Harrogate mother has said the government's covid test and trace system is broken after she spent two days trying to book a test.

Madeline Smyth endured several fruitless hours yesterday and Monday regularly refreshing the NHS website and dialling the 119 test and trace phone line to arrange a check for her daughter Caitlin, 16, who had a persistent cough.

Ms Smyth finally secured a slot at a site in Burnley, which is a two-hour round drive from Harrogate.

She was fortunately spared the trip because the government's mobile testing centre happened to be in Dragon Road, Harrogate, yesterday.

On her second visit to the centre, staff provided a test kit even though they said they were only supposed to help people who had managed to book online to be seen there.

Ironically the centre itself appeared quiet because, Ms Smyth suspects, people were unable to get the online booking system to work.

Ms Smyth, who has post-viral fatigue, said:

"It angers me to see people on the telly say there are plenty of tests available. There may well be but the system to access them is broken.

"We were at the Dragon Road site for 35 minutes and only saw two or three cars turn up. Seven or eight people working there were sitting around waiting for cars to turn up.

"The staff themselves were very nice and helpful and I think we only got a test because the poor girl we spoke to took pity on me because she could see I wasn't fit to drive to Burnley and my daughter was showing covid symptoms."

Caitlin, who attends Rossett School in Harrogate, and her brother Oliver, 12, are isolating at home pending the test result.

Harrogate District Hospital to increase covid tests for staff

Harrogate Grammar School confirms covid case

Ms Smyth suspects her post-viral fatigue is a legacy of covid contracted last winter, which contributed to her relinquishing her role as a teacher at Nidderdale High School. She added:

"I was lucky because I am not working now so I was able to spend two days searching for a test. It was exhausting and stressful but there must be hundreds of working mums in the area with kids that have covid symptoms who don't have the time to go through this."

Ms Smyth said schools should be issued with test kits that can be given to children as soon as they develop symptoms.

A Department of Health and Social Care spokesperson said:

“NHS test and trace is working, we are processing a million tests a week but we are seeing significant demand for tests, including from people who do not have symptoms and are not otherwise eligible.

“Anyone with an appointment will not be turned away, new booking slots and home testing kits are made available daily for those who need them and we are targeting testing capacity at the areas that need it most, including those where there is an outbreak, and prioritising at-risk groups.

"We recently announced new facilities and technology to process results even faster. If you do not have symptoms and are not eligible to get a test you should not be coming forward for one."

Subscribe to trusted local news

Test and trace system is 'broken', says Harrogate mum

Read more: