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Aug 2023

Last Updated: 08/08/2023

Business

Royal Mail massively reduces opening times at Harrogate delivery office

by John Plummer

| 08 Aug, 2023

The Royal Mail has massively reduced the opening times at its Harrogate delivery office on Claro Road.

The site, where people collect mail they missed when it was delivered to their homes, is now open for just 14 hours a week.

It previously served customers for 42 hours a week, which means the service has been cut by two-thirds.

It is now open from 8am to 10am Monday to Friday and from 8am to noon on Saturday. It is closed on Sunday.

It was previously open from 8am to 4pm on Tuesday, Wednesday and Friday, from 8am to noon on Monday and from 8am to 6pm on Thursday. It opened from 8am to noon on Saturday and closed on Sunday.

The Royal Mail is reducing its opening times to two hours a day at half of its delivery offices.

Local people have expressed anger on social media about the changes, with many saying the times are inconvenient for people who work. One said:

"Why bother opening, most people are at work between them times. Saturday mornings are going to be busy."

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'Reduced need'

The Royal Mail said there was reduced need for customer service points, such as those provided at Claro Road in Harrogate.

A spokesperson said:

“We understand the importance that some customers attach to customer service points as one of a number of ways in which they can access our services. An increase in doorstep services such as Parcel Collect and Safeplace are helping us to enhance customer convenience and deliver more parcels first time.

"In May this year, we also introduced automatic redelivery of parcels the next working day across the UK for customers who are not at home when posties attempt to deliver the first time. Over 99% of parcels are now successfully delivered to customers on the first or second delivery attempt. This is reducing the need for customers to collect parcels from customer service points.

“To keep pace with the changing behaviour of our customers, we have amended the opening hours of customer service points. We have a range of options free-of-charge for customers who want to arrange for an item to be redelivered. Details of how to arrange this can be found on our website.

"Approximately half of customer service point opening hours have remained at their current times."

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Royal Mail massively reduces opening times at Harrogate delivery office

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'Reduced need'