North Yorkshire Police have asked people to “stop and think” before dialling 999 for non-emergencies after a significant increase in demand over the past two days.

The force said a combination of good weather, the start of half term and an influx in visitors to the county have resulted in a rise in calls to its control room.

The advice is to call 999 for an emergency and for non-emergency matters contact the police  through its website or call 101.

If someone accidentally dials 999, the advice is to stay on the line. In a “pocket dial” situation the force said its 999 operator will pass the call to the control room.  The call handlers will then ring the number back to establish whether it is a genuine emergency.

Superintendent Fiona Willey,  head of customer contact said:

“The staff in our Force Control Room are working extremely hard to deal with the increased demand.

“The sunny weather will inevitably lead to more calls so we’re urging the public to consider if their call is necessary and if it’s a non-urgent matter, could it wait until after the weekend.

“It’s also important that members of the public consider which service they need. There are many agencies out there that can offer help and support.

“If it is a genuine emergency then we are here to help. Our staff are trained to triage every call through a threat, risk and harm assessment which leads to that call being prioritised accordingly.”

Further details on how to contact us can be found here. 

Police have urged Ripon residents to report all anti-social behaviour amid a rise in problems with youths in the city.

North Yorkshire Police has asked members of the public to ensure all concerns are reported via the force website or its non-emergency 101 number.

A spokesperson said:

“Our Ripon officers are aware of a small number of recent incidents involving youths acting in an anti-social manner.

“These incidents have been in the Aismunderby Road and Ambrose Road areas, and the area around the Jack Laugher Leisure Centre and nearby skate park.”

The force said it has been making enquiries and identified suspects in order for officers to take action.

In the meantime, it is calling for all incidents to be added to its log.

The spokesperson reminded people to call 999 in an emergency.

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Just 44% of 999 calls in North Yorkshire are being answered on time, according to figures in a new report.

The report by the North Yorkshire Police, Fire and Crime Commissioner‘s office said the national target is for 90% of 999 calls to be answered in under 10 seconds.

But between November 2021 and November 2022, only 44% were answered within this time in the county.

The document also revealed that between February and December 2022, the average non-emergency 101 call answer time ranged from 4 minutes and 3 seconds to 10 minutes and 17 seconds. Unlike for 999 calls, nationally there is no imposed target for answering 101 calls.

Police, fire and crime commissioner Zoe Metcalfe has described the figures as “unacceptable”.

Her office has awarded the force control room  a £1.8 million a year to improve the times.

The report, which will be debated by North Yorkshire County Council‘s police, fire and crime panel on February 6, said:

“This investment will enable the Chief Constable to fund 36 additional communications officers, 12 additional dispatchers, six established trainers and two additional police inspectors.”

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The document highlights how call volume has increased, saying:

“Nationally there has been a 16% increase in 999 calls to the police, and 2022 saw the highest number of emergency calls to North Yorkshire Police ever in one month (over 10,000 in July and August).”

The report also said the commissioner “wants the force to explore how they could deliver a long-term programme of public education and awareness about when to contact the police, and the most appropriate method for doing so”.

North Yorkshire Police usually receives over 10,000 emergency 999 calls a month.

Firefighters called to rescue a horse trapped in floodwater discovered it was a metal sculpture in a field near Ripon.

Group manager Bob Hoskins, who works for North Yorkshire Fire and Rescue Service, tweeted about the incident today.

He said:

“An officer trotted off to check out the situation and discovered a statue of a horse in the middle of the field.

“There was ‘neigh’ further assistance required on this occasion.”

The silhouette sculpture is situated in a field close to the River Ure, which has burst it banks after heavy rain yesterday.

It has been there since 2018.

The ‘horse’ appears trapped in the distance. Pic: Bob Hoskins

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North Yorkshire Police has urged Christmas revellers to “know your limits” as they prepare for one of their busiest nights of the year.

Today is known as Mad Friday because it is the last working Friday before Christmas and many people go out.

It is also one of the busiest nights for the emergency services as a result of alcohol-fuelled disruption.

The county’s police force said in a statement it will be deploying extra officers in towns and city centres. The statement added more staff will be working to handle 999 and 101 calls:

“It’s expected that our force control room will receive a 30% increase in 999 and 101 calls compared with demand on an average Friday night.

Superintendent Fiona Willey, the silver commander for Friday’s policing operation, said:

“We understand that people want to let their hair down and we’re not here to spoil anyone’s fun. However, we have a job to do and that’s to keep people safe as well as maintain law and order.

“We’re well-rehearsed at dealing with what’s known as Mad Friday and have additional officers and staff in place to provide resilience.

“My plea to people who are heading out on Friday is to plan your night, think about your own safety and know your limits.”

North Yorkshire’s police, fire and crime commissioner has said she would still consider proposed changes to Harrogate’s fire crews “even if the service had millions of pounds in the bank”.

Commissioner Zoë Metcalfe is due to announce her decision on the plans to cut the number of night-time fire engines to just one on Thursday.

She has argued that the changes would allow Harrogate fire station to have two better-equipped fire engines during the day when emergencies are more likely to occur.

Commissioner Metcalfe has also said the proposals – which are part of a new risk and resource model – would allow for investment in fire prevention.

Asked at a council meeting last night whether she would still consider the plans if the fire service was better funded, commissioner Metcalfe said she “would still be doing this” and that she was “very assured” residents will be “kept safe”.

She said:

“We are always looking at different ways to get additional money into the fire service.

“We have this juxtaposition where North Yorkshire Police is what I would call well funded, but the fire service has just only got a balanced budget.

“As far as I am concerned about the risk and resource modelling, I would still be doing this even if we had a lot of money in the bank.”

Currently, Harrogate fire station has one fire engine which can respond to all emergencies and a smaller “tactical response” vehicle that both operate around the clock.

Under the proposals put forward by the North Yorkshire Fire and Rescue Service, the smaller vehicle would be replaced by a larger fire engine, but it would only be crewed during the day.

The plans have drawn criticism from North Yorkshire’s Fire Brigades Union which said the changes along with similar proposals for Scarborough and Huntington would leave the county with a “second-rate emergency response service that will put lives at risk”.

Commissioner Metcalfe has repeatedly insisted that the proposals have been based on “extensive” risk assessments which look at when and where emergencies are most likely to occur.

She also said the changes would allow for improvements in other areas including the fire service’s on-call model which means only five out of 38 fire stations are currently crewed 24 hours a day.

These are Acomb, Harrogate, Huntington, Scarborough and York fire stations.

Commissioner Metcalfe told last night’s meeting: “It is really important to realise that our community risk profile makes sure that we identify where the risks are and that the right amount of resources are in place.

“It is also absolutely right that we invest in prevention and protection, as well as our on-call model which desperately needs attention.”

Firefighters and councillors have called on Zoe Metcalfe, the Conservative police, fire and crime commissioner for North Yorkshire, to tackle the long-running issue of Starbeck crossing holding up emergency vehicles.

As many as nine trains an hour can pass through Starbeck Station heading to Leeds or York.

It means when the barriers are down there are waits of several minutes for all vehicles, including fire engines, police cars and ambulances.

At a Harrogate Borough Council meeting last night, Liberal Democrat councillor for Hookstone, Pat Marsh, asked Ms Metcalfe if she’d had feedback from firefighters about the problem as she believes delays could potentially be costing lives.

Cllr Marsh said:

“It worries me, that a five minute wait can be the difference between doing something and not.”

In response, Ms Metcalfe said the problem has been raised to her by both firefighters at Harrogate and Knaresborough fire stations.

However, she said firefighters “know exactly what times trains come and go” and can also use other routes to avoid the crossing.

Ms Metcalfe said:

“I went back to the fire service and they quite rightly said that out of Knaresborough fire station you can also turn left out of the fire station and go into Harrogate via Morrisons. They can also go into Starbeck and can turn right into Bogs Lane.

“There’s not just one way into Harrogate. Even if they did get to a crossing they can call ahead (to Network Rail) to let them know they are coming down.”

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Her response didn’t please fellow Conservative and councillor for Old Bilton, Paul Haslam, who also chairs Transport for the North‘s scrutiny committee.

Cllr Haslam told Ms Metcalfe he was “a little disappointed that you weren’t upset about the crossing at Starbeck”, particularly as it’s an issue that was raised to her by the firefighters themselves.

He added:

“I’ve tried for five or six years to get Network Rail to improve technology that would reduce waiting time to two minutes but they’ve refused to do it at the moment.

“I feel if your firemen had been upset that could have been leverage. I’m concerned about it for lots of reasons. The cars are just idling.

“Network Rail have told me all the reasons they can’t do it but they’ve also told me what technology they need.”

Ms Metcalfe promised Cllr Haslam that she would raise the issue with Network Rail.

A senior North Yorkshire Police officer has called the force’s average 999 response time of 20 seconds an “unacceptable number.”

Head of Operational Training, Planning & Logistics Superintendent, Michael Walker, made the comments as part of his update on the force’s performance at the monthly Public Accountability Meeting chaired by Police, Fire and Crime Commissioner Zoë Metcalfe. He said:

“The average speed of answer is 20 seconds. The target is obviously 10 seconds, so that number is an unacceptable number, which I know is an unacceptable number. Which is why we’ve put in several measures… to improve that.”

Under Home Office targets, 90% of emergency calls should be answered in under 10 seconds.

The Stray Ferret reported last week that in July North Yorkshire Police were only answering 39.9% of these within the target period – the lowest in the country.

However, Supt Walker aimed to reassure the public that work was being done to reduce the problem.

He promised that there would be 10% more staff in the force’s York control room by the end of September.

Recruitment and training of new call handlers was already underway.

In the meantime, he explained, 20 police staff with previous experience of call handling had been brought in to assist the team.

This included serving police officers, though Supt Walker confirmed that they had only been moved where it had been deemed safe to do so.

He added that the force had a “determination” to improve.

Police, Fire and Crime Commissioner Zoë Metcalfe and Superintendent Michael Walker in the Public Accountability Meeting.

Increased demand and pocket dials

Also discussed in the meeting was the increasing number of emergency calls.

The number of people calling 999 has increased since 2018, with a peak during the pandemic.

Supt Walker also revealed that one in 10 emergency calls were pocket dials.

That meant the force had to spend time call people back to ensure that there was no emergency taking place.