Harrogate Neighbours, which cares for the vulnerable, has maintained its ‘Customer Service Excellence’ accreditation and been praised for its response to the coronavirus pandemic.   

Harrogate Neighbours was formed by town residents about 50 years ago. The non-profit group provides accommodation for the elderly, supports private homes and delivers meals to the community. 

It is responsible for Heath Lodge on Pannal Ash Road and the Cuttings on Station View. 

An external body assessed Harrogate Neighbours in its customer insight, culture, information and access, delivery, timeliness and quality of service.  

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The housing association maintained its accreditation and was praised in its response to the coronavirus pandemic. It is one of the only care groups in the area to have reported no coronavirus cases.  

Commenting on the certification, Sue Cawthray, CEO at Harrogate Neighbours, said: 

“I am so proud of the hard work and dedication shown by everyone at Harrogate Neighbours – particularly in the face of the worst pandemic we have ever had to deal with.” 

The ‘Customer Service Excellence’ standard was introduced by the Cabinet Office in 2008. It welcomes all types of organisation and encourages a focus on customer needs. 

Residents in two specialist dementia care homes in Harrogate have seen improvements in their health and wellbeing thanks to a new programme of stretching classes.

The initiative was launched by Vida Healthcare in its two Harrogate homes, Vida Hall and Vida Grange, and has proven successful since it began in June.

Research shows that staying active and incorporating movement into daily routines can significantly improve the wellbeing of people living with dementia. Charlotte Gibbs, wellbeing lead at Vida Hall, has seen the positive impact the classes have had on those involved. She said:

“Residents are keen to take part and they remember the time of the stretching classes and are able to memorise and maintain basic stretching routines. This is a significant milestone for many of our residents, especially those living in the later stages of dementia.”

Emma is currently a tutor in acting and movement at the Drama Studio London.

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One resident who broke their shoulder three years ago has also increased their range of movement since taking part in the classes.

The classes are taught virtually by ex-West End star Emma Flett, who has appeared in shows including West Side Story and Goodnight Mr Tom. She said:

“Residents really enjoy the sessions and I can see improvements each week. This time gives both staff and residents the opportunity to do something different and strengthen their bond, which has been especially important during lockdown when loved ones haven’t been able to visit.”

There have been no new reported deaths related to coronavirus at Harrogate District Hospital for the tenth day running.

The hospital’s total number of deaths remains at 80, as NHS England reports 37 new deaths across the country today.

Of those, five were in the North East and Yorkshire. Patients were aged between 48 and 94, and all but one, aged 80, had known underlying health conditions.

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Meanwhile, the number of deaths in care homes across the Harrogate district has risen to 94.

The latest figure, released today, covers all deaths in care homes until June 19. It is up by 4 from the figures released last week, which showed 90 deaths had occurred up to June 12.

As well as care homes, the data also revealed that no Harrogate people with coronavirus died in their homes, at a hospice, or in other communal establishments during that week. The total number of deaths in those locations across the Harrogate district remains at seven.

Care home residents in the Harrogate district will be able to see their GP at a safe distance after North Yorkshire CCG invested in more than 200 mobile tablets.

All 51 GP practices in North Yorkshire are now hosting secure video consultations with patients. Clinical leaders believe the scheme has been a “huge success.”

The CCG says uptake of the AccuRx platform is high and continues to grow. It could become the standard, even after the coronavirus pandemic.

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Dr Charles Parker, Clinical Chair for NHS North Yorkshire CCG, said that the technology will protect care home residents.

He said: “While there will always be occasions when there is no substitute for a face-to-face consultation, this technology is proving to be absolutely suitable for a great many GP appointments and patients have been terrific at adapting to these changes. This technology will help to keep residents safe and helps us to manage the risks associated with providing essential care during the Covid-19 pandemic and potentially beyond.”

Sandra Anderson, Registered Manager and Director at The Millings Care Home in Bedale, said:

She said: “On our first try we had a really good experience using the device, residents were really happy with how it worked and we found it a really efficient way to contact a healthcare professional. Other members of staff I have spoken to have said that it is easy to use and they have had no issues.”

Nidderdale Plus Community Hub organisation and North Yorkshire County Council both helped to distribute the tablets to care homes.

People across the Harrogate district, including firefighters and police officers, turned out this evening to show their appreciation for the staff working at care homes.

The Stray Ferret took videos of clapping at Sycamore Care Home in Ripon as well as The Cuttings and Belmont House, which are both in Starbeck.

Natalie Pye, a Senior Care Assistant at Belmont House, said that it was lovely to see the support they have after a busy 12-hour shift.

86 year old Irene Hibberd has been a resident of Berwick Grange since December last year.

MHA,  the methodist charity which runs Berwick Grange, said the home has had   “a number of suspected coronavirus deaths” but would not give an exact number as residents had not been tested before they died.  The home is a specialist dementia unit.

Irene’s daughter, Hazel Ludwighodges, who is herself a carer and had previously worked at Berwick Grange,  said she became aware of the situation at the home a couple of weeks ago but was not officially told by the charity

” When I tried to get information I was told it wasn’t available to me and that if my mother was involved I would be told. I am not very happy about that to be honest, I know that the situation is very difficult at the moment but it would have been nice to have been told that there were suspected cases. Not to have been told distressed me a little.”

She was told that she would receive emails from MHA but hasn’t yet been sent any.

In a statement on the 10th April MHA said:

A small number of our homes have already been badly affected, although the extent to which these losses can be attributed to Covid-19 is debatable as our residents are not being tested. Without that testing, we may never know the true extent of outbreaks in our homes.

Our residents are a second family and this will take its toll on our teams as they sadly lose people they have cared for, in some cases for a number of years. We will make sure we care for our colleagues as well as our residents throughout all of this and would urge you to support us and our colleagues at this difficult time

Mrs Ludwighodges says she feels the level of care in Berwick Grange is good and does not blame the government for the lack of testing:

“I think the government is doing everything it can, it is doing a good job. I worry about my mother but you could say we should do some more but there’s only so much we can do.  These things happen. Carers have always been undervalued. Out of this crisis – it would be nice if carers are appreciated more. “

Vital care workers say they are being left behind as people continue to clear supermarket shelves as soon as they open. 

Although NHS staff are being given priority access to some shops at designated times, the rules do not always apply to those employed by private organisations. 

However, care home staff and others all play an essential part in keeping elderly and vulnerable people safe and well as the coronavirus pandemic continues. As a result, their work relieves pressure on the NHS by reducing the number of people needing medical care or hospital beds. 

Suzanne Kay, who works at Belmont House in Starbeck, said she has been left unable to get basic provisions because of her long shifts. 

Suzanne Kay

“It’s an absolute nightmare,” she said. “Because I work 12-hour shifts, if I get a lift home I get back to Ripon at 8.30pm. By that time, there’s nothing left. What do you do?” 

After work , Suzanne said she is struggling to come up with meals to feed herself and her 18-year-old son, who has lost his job in a cinema this week. 

“We’re just having to live off what we can,” she said. “By the time I get home, it’s shower, bed and ready to do it all again the next day.”  

Routine is essential

Her role in the early-onset dementia unit is challenging in normal circumstances, but particularly tough at the moment, when relatives are unable to visit. With some carers having to self-isolate as a precaution, there is even more pressure on staff. 

“Everyone is having to pick up extra hours in order to keep residents with some normality,” said Suzanne.

“With them having dementia, routine is essential for them. It keeps them going. You take that routine and structure away from them and it has a really big effect.

“They ask, ‘when is my son coming?’ or ‘when is my daughter coming?’. You have to explain several times a day. A lot of them don’t know how to use a phone so they don’t have that option to keep in touch. When they get upset, it sets you off as well.”

Yesterday the Government urged people not to panic buy. In its daily briefing on the COVID-19 pandemic, the Environment, Food and Rural Affairs Secretary George Eustice, said that everybody in the UK needs to play their part and shop responsibly:

“Be responsible when you shop. Buying more than you need means that others may be left without.”