Teens left in tears by Northern train guard’s ‘heavy-handed’ fine

The parents of three teenagers left “in tears” after being issued with a fine on a train journey have criticised the guard’s “heavy-handed” approach.

Freddie Fulford, 15, and his friends Evie and Oscar Bartle were travelling from Cattal to York on Saturday, June 3.

It was the first time the three had gone into York together and Freddie’s dad, Tony, said they were looking forward to a day out on their own.

“They jumped on the train with no tickets because it was in the station when they arrived.

“There is a ticket machine at the station, but they didn’t know you couldn’t pay on the train.”

Cattal Station

Once the guard realised the teens didn’t have tickets, he issued them with fines of £20 each. The teenagers said they were told in an “intimidating and frightening” way that the maximum penalty was three months in prison.

Upset by the fine and the threat of a criminal record, the teens called their parents from York station in tears.

Mr Fulford, who lives in Harrogate, said:

“They could have paid there and then or the guards could have said ‘buy at ticket on the app and we’ll come back in a minute’. It was just so heavy-handed.

“The obvious answer would have been to let them buy the tickets on the train and explain what they should do for next time.”

He said both families have submitted complaints and appealed against the fines. They had heard from other parents whose children had been fined for similar situations and had successfully appealed.

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Both sets of parents are in a position to pay the fines, he said, but he was concerned about other families who were not. He added:

“The main point is to stop it happening again.”

The Stray Ferret contacted Northern for a response to Mr Fulford’s concerns about their handling of the situation.

In response, Tony Baxter, regional director for Northern, said:

“Customers have a duty to buy a ticket for travel before they board a train.

“They can do so in advance via our app and website or, if they wish to purchase at an un-staffed station, they can do so from one of the more than 600 ticket machines we have installed across the network – one of which is at Cattal station.

“Customers should arrive at the station in time to purchase their ticket before they travel. Anyone issued with a penalty fare has the right to appeal the decision to an independent appeal service.”