Harrogate Neighbours, which cares for the vulnerable, has maintained its ‘Customer Service Excellence’ accreditation and been praised for its response to the coronavirus pandemic.   

Harrogate Neighbours was formed by town residents about 50 years ago. The non-profit group provides accommodation for the elderly, supports private homes and delivers meals to the community. 

It is responsible for Heath Lodge on Pannal Ash Road and the Cuttings on Station View. 

An external body assessed Harrogate Neighbours in its customer insight, culture, information and access, delivery, timeliness and quality of service.  

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The housing association maintained its accreditation and was praised in its response to the coronavirus pandemic. It is one of the only care groups in the area to have reported no coronavirus cases.  

Commenting on the certification, Sue Cawthray, CEO at Harrogate Neighbours, said: 

“I am so proud of the hard work and dedication shown by everyone at Harrogate Neighbours – particularly in the face of the worst pandemic we have ever had to deal with.” 

The ‘Customer Service Excellence’ standard was introduced by the Cabinet Office in 2008. It welcomes all types of organisation and encourages a focus on customer needs.