Rail passengers urged to volunteer for digital ticketing trialEx-Harrogate nurse: ‘The pavements are like glass… people do not feel safe going to their GP’Harrogate GP surgeries to merge

Two Harrogate GP surgeries are set to merge towards the end of this year.

East Parade Surgery and Park Parade Surgery, which are both located on the same floor of the Mowbray Square Medical Centre on Myrtle Square, announced the move today.

The practices said in a statement the surgeries already “work closely together and share several teams and services” .

It added the partners Emma Keating and Sarah Wilkinson felt a single, larger practice will allow them to “pool the skills of team members to create an organisation equipped to survive and thrive in the NHS of the future”.

The statement said:

“We believe in continuity of care and the people you already know will be part of the new surgery. There will also be the choice for you to see clinicians from across a larger team.”

The statement said the merger, which is being overseen by the Humber and North Yorkshire Integrated Care Board, will take place in early October, adding both sites will “work hard” to ensure a smooth transition for patients.

Patients already registered will be automatically transferred to the new surgery, which does not yet have a name.

The statement said people can contact the medical centre to express their views, as well as to submit ideas for a new surgery name.

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Decision to close Nidderdale surgeries for funeral causes controversy

The decision to close three Nidderdale surgeries on the day of the group practice manager’s funeral this week has generated controversy.

Pat Berriman was close to retirement after 21 years’ service at Nidderdale Group Practice when she died suddenly. Hundreds of people attended her funeral at Stonefall Crematorium in Harrogate at 12.30pm on Tuesday.

All three surgeries in the practice — Feastfield Medical Centre in Pateley Bridge, The Grange Medical Centre at Dacre Banks and Spring Gables Surgery at Birstwith Grange — closed for the day to allow staff to attend.

One patient told the Stray Ferret she was “astonished” to hear a recorded message when she tried to book an appointment on the day of the funeral saying the practice was closed. The woman, who asked not to be named, said:

“I am known to be an empathetic and reasonable person, having spent 20 years myself working in an inner city stressful front-line public service.

“But am I being unreasonable when I say I am dumbfounded, astonished and, the more I think about it, incensed with the decision made to close all three medical centres across the whole of Nidderdale, all day?”

She added:

“Yes, the practice manager was, I have heard, a long-standing, dedicated and much respected member of staff who died suddenly. And I understand that staff would want to attend her funeral. But all staff, all day?

“There being no NHS primary care provision from the three medical centres in person or on the telephone, on the first day after a long bank holiday weekend, in the current NHS crisis is ludicrous.”

Feastfield Medical Centre in Pateley Bridge

Feastfield Medical Centre

The patient said the surgery was extra busy on Wednesday due to the backlog and she saw one elderly man leave without his prescription because it wasn’t ready due to the surgery being closed since Friday.

The woman said:

“The service provided… by the Nidderdale Group Practice fell far short of what is expected by a front line service.”

‘A most unsatisfactory situation’

Tom Watson, a Liberal Democrat who represents Nidd Valley on Harrogate Borough Council, said it was a “most unsatisfactory situation”. He added:

“I am in agreement that adequate medical cover should have been provided by the group practice, particularly after the extended period of closure and/or reduced service provided as a result of the Christmas/New Year period.”

Cllr Watson said it was a matter for NHS North Yorkshire Clinical Commissioning Group rather than the council and he would bring up the subject when he next attended a North Yorkshire health scrutiny committee meeting.

‘Sometimes even the NHS needs to pause’

The Stray Ferret asked the medical group to respond to the concerns.

It said in a statement:

“We the team at Nidderdale Group Practice sadly and unexpectedly lost our wonderful practice manager, Pat Berriman, on December 5.

“Pat, well respected by colleagues and patients alike, was about to retire after 21 years of dedicated service at the practice. The majority of Pat’s working life was spent doing all she could for patients and staff, during some incredibly challenging times for the NHS.

“The loss came as a huge blow to us as her ‘work-family’. Her funeral was held at 12.30pm on January 3 at Harrogate crematorium, several hundred family, staff and former colleagues — many of whom live more than an hour away — attended to pay their final respects and celebrate the life of this kind, professional, selfless lady. Many of us are still coming to terms with our loss.

“Closing the surgery to pause and come together like this was not done lightly. Closure of the surgery for such a pivotal staff member as a practice manager or GP partner is NHS England’s recommended policy, to allow staff to grieve together.

“The closure was supported by the Integrated Care Board, with whom the practice collaborated closely to ensure adequate GP cover was in place. Likewise temporary closure in these circumstances is actively encouraged by the Royal College of General Practitioners.

“Three GPs were engaged to take urgent calls for the day of Pat’s funeral and our answerphone message clearly signposted patients to call 111 to speak with one of the doctors should their matter be medically urgent.

“We’re sorry that a patient has felt moved to complain about our temporary closure but we can assure them that adequate medical cover was in place and, sometimes, even the NHS needs to pause.”

Patients urged to be kind as abuse prompts GP staff in North Yorkshire to quit

Doctors’ leaders in North Yorkshire have said experienced frontline GP practice staff are being driven out of their jobs because of verbal abuse from patients.

They warned today that surgeries are experiencing a surge in demand for appointments and an aggressive minority is “making the working lives of reception and admin teams a misery”.

They said there had been a wave of resignations among experienced and skilled reception staff from a number of practices in North Yorkshire in recent months because they could no longer put up with the levels of verbal abuse and hostility.

YorLMC – the professional voice for NHS GPs and practice teams across North Yorkshire and City of York, called for the abuse to stop in a statement today.

Dr Brian McGregor, YorLMC’s medical secretary, said:

“Most patients recognise the brilliant job practice reception teams do, but regrettably, there are some who think it’s acceptable to shout, swear, belittle and threaten them and other staff.

“The cumulative impact of these instances of aggression, prejudice, threats and offensive language, is leading to some highly valued members of staff choosing to walk away from a job they’ve loved, while others say they now dread coming into work.

“The NHS is very clear – there is no place for this sort of aggressive behaviour and it has a zero tolerance approach to abuse. If a person is violent, abusive or threatening to their GP or any general practice staff, they could be permanently removed from the surgery.”

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Last week the Leeds Road practice in Harrogate urged patients to be respectful amid rising demand for appointments.

NHS North Yorkshire Clinical Commissioning Group clinical chair, Dr Charles Parker, added:

“We understand it’s a difficult time for patients. Surgery phone lines are busy, a lot of people want appointments and a lot of people have worries about their health they have been putting off, but now want dealing with quickly.

“However, it is not an excuse to shout, swear or threaten the people who are trying their hardest to help. Some of the abuse our practice teams have been receiving is verging on the criminal and has reduced even the most resilient and experienced members of staff to tears.”

Many patients are frustrated at not always being able to see their GP face-to-face.

But today’s statement said practice staff were skilled at finding the person “most appropriate to meet their clinical needs, which may not always be a GP or nurse”.

Harrogate people urged to be patient when booking GPs amid delays

The NHS is urging people in the Harrogate district to be patient when booking GP appointments amid concerns some patients’ anger is boiling over at delays.

Health leaders issued the plea today, saying a combination of exceptional demand and staff being affected by normal winter sickness and covid was causing strain.

NHS North Yorkshire Clinical Commissioning Group and NHS Vale of York CCG, which buy health services for the county, acknowledging ‘the wait to speak to a member of a surgery’s reception team in some areas may be a little longer than normal’ and asking people to show ‘patience and kindness’ in the run-up to Christmas.

Dr Charles Parker, NHS North Yorkshire CCG clinical chair, said:

“We recognise how frustrating it can be to be in a call queue but surgery staff are doing their very best in challenging circumstances.

“GP practices have been asked to vaccinate the 50-64 year olds against the flu, to give the covid vaccine, to work in constrained ways to keep patients and staff safe and to do this with higher numbers of staff off work, isolating or ill.

“This is a lot to cope with at the same time. They absolutely do not deserve to be shouted at and abused.”

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Dr Parker added people should not ring GP practices asking about the covid vaccine but instead wait for notification. He added:

“This will help keep the phone lines clear and help practices cope with providing prompt care.”

Local pharmacies can also help with minor ailments, such as coughs, colds, sore throats, tummy trouble and aches and pains.

Patients can also get non-emergency medical advice at all hours by using the NHS 111 service online or over the phone.

Vaccine to be given at Great Yorkshire Showground next week

The Great Yorkshire Showground in Harrogate is to be used for the vaccine rollout from next week.

The first vaccination is due to be given on Tuesday and the programme is expected to last for several months.

The government has asked the 17 GP practices in Harrogate and the surrounding district, including Ripon, Knaresborough, Boroughbridge, Pateley Bridge and Masham to oversee the rollout.

The practices are appealing for volunteers to marshal the car park and signpost patients through the vaccination site at the showground, which is owned by the Yorkshire Agricultural Society.

No details have been given to the media about the rollout but a post on the Harrogate covid co-operation Facebook group yesterday on behalf of the GP practices revealed the news. It said:

“Harrogate and rural district are working together in order to plan for delivering a mass vaccination programme and we need to ask primary care staff and volunteers to help.

“We will need staff and volunteers to undertake a variety of roles and we need to plan for vaccinations to be carried out seven days a week, 8am-8pm, including bank holidays.

“This is a huge ask, but we would like volunteers to indicate if they would be willing to help in some capacity.”

The 250-acre showground has ample car parking and is used to staging large events, most notably the three-day Great Yorkshire Show, which was cancelled this year.

But nothing in the Yorkshire Agricultural Society’s 183-year history compares with the task in hand.

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The GPs’ post today said it required 18 volunteers a day. Morning sessions will start with an 8am briefing and the first jabs will be given at 8.30am.

Morning sessions will end at 1.15pm and afternoon vaccinations will take place from 2.30pm to 6.15pm.

The GPs’ post said:

“Unfortunately we aren’t able to offer vaccinations to volunteers at this stage as we have to prioritise certain patient groups.

“Next week is the first stage of the vaccination programme and we are going to need volunteers from the New Year onwards to fulfil the same types of roles for probably a number of months.”

Anyone interested in volunteering is invited to register their interest and complete the questionnaire here.

Coronavirus clinic to open at Harrogate community centre

A coronavirus clinic will open in a Harrogate community centre next week and will be in place until January next year.

The Jennyfield Styan Community Centre in Grantley Drive will enable those with coronavirus or symptoms to see a GP face-to-face.

Currently, patients with covid-19 who need an in person appointment attend their own surgery.

While other surgeries have strict safety measures in place, doctors have been pushing for a dedicated site.

GPs and part-time doctors will begin seeing patients next week between 12pm and 6pm on Mondays to Fridays.

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Appointments will alternate between the two rooms, enabling a deep clean between each patient.

Patients will be asked to wait in their vehicle on arrival, wear a face covering and keep hands sanitised, before they are escorted to the appointment.

If the patient requires medication then they will get an electronic prescription sent directly to the patient’s usual pharmacy.

NHS North Yorkshire CCG and the Yorkshire Health Network secured the community centre from Harrogate Borough Council.

The CCG’s clinical chair, Dr Charles Parker, said:

“This additional capacity will be of enormous benefit to practices. It will help ensure surgeries can continue to meet the demands of a busy winter period.”

Councillor Richard Cooper, leader of Harrogate Borough Council, said:

“Jennyfield Styan Community Centre plays a vital part of the community for so many, and now more than ever.

“I hope the NHS can make use of the facility and provide much needed GP appointments for those that so desperately need them.”