A “technical error” that left drivers unable to take advantage of planned free parking has been corrected for the coming weekend.

Harrogate BID had organised the offer to run in the Victoria Car Park, from 10am to 6pm, every Saturday until February 18.

However, shoppers who had parked after 10am last Saturday were shocked to find they had to pay for their parking on departure.

Harrogate BID has apologised for the error and said it has offered refunds to people who were charged.

BID manager Matthew Chapman added:

“We would like to apologise to those who came into town last Saturday to take advantage of BID-funded free parking in Victoria Car Park and were asked to pay.

“This was an oversight by our Harrogate Borough colleagues who had not set the payment metres for a new month, and we have offered refunds to those who inadvertently had to pay.

“I’d like to reassure those coming into Harrogate either this Saturday and the following Saturday, February 11 and February 18, that they can park for free between 10am and 6pm in Victoria Car Park.”

One resident, who asked not to be named, said signage for the free parking had been in place when she arrived around 10.30am on Saturday.

However, by the time she left at 2pm, the signage had been removed.

She said a parking attendant told her the offer had been “pulled”, and she saw several “angry” people complaining.

A spokesperson for Harrogate Borough Council said:

“Unfortunately, due to a technical error, free parking wasn’t available in Victoria car park in Harrogate on Saturday, February 4 as planned.

“We can confirm free parking will be available at Victoria car park on the next two Saturdays, thanks to Harrogate BID.”

Read more:

• Harrogate offers free Saturday parking to boost sales post Christmas
• New chair to take the reins at Harrogate BID

The Stray Ferret Business Awards, sponsored by Prosperis, will be held on March 9 at the Pavilions of Harrogate. Early bird tickets are available until February 9. The event will celebrate success and business excellence across the Harrogate district. It’s a night not to be missed! There’ll be a fabulous prize draw for all attending and Richard Flinton, the incoming Chief Executive of North Yorkshire Council, is guest speaker. 

A Harrogate public relations firm has secured three international clients amid a growth in its business.

Cause UK, which is based on Victoria Avenue, helped French-based company Famileo, Pakistan charity CARE Foundation and lobby group Free Tibet with its communications over the past 12 months.

The agency, which represents a number of clients in the Harrogate district and beyond, specialises in generating regional and national media profile for clients.

Clair Challenor-Chadwick, managing director of Cause UK, said: 

“It’s testament to the impact and reputation of our work that our agency was approached by a number of global organisations in the past year or so.”

Harrogate BID to host networking walk

Harrogate Business Improvement District is set to hold a networking walk as part of its next BID club meeting.

Starting at the Harrogate war memorial in the town centre at 5pm on Thursday (February 9), the walk will be led by Harry Satloka from Free Walking Tour Harrogate.

The BID club offer members a regular opportunity to hear from different speakers, find out key information about town centre events and initiatives, and to meet with fellow BID members, directors and the BID team.

The walk will end at the Disappearing Chin, on Beulah Street, for drinks and nibbles.

Bethany Allen, Harrogate BID marketing and business executive, said

“Harry will be taking us on our own private tour, where I’m sure even those who live here will learn something new about our wonderful town.”

BID members wishing to take part should register here.

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Businesses around Harrogate town centre could get money towards a spruce-up thanks to money from Harrogate Business Improvement District.

The organisation is offering match-funded grants of up to £750 for members looking to upgrade their frontages, as it aims to make the town centre welcoming and attractive.

Businesses could use the money to update paintwork and signage, or to improve their accessibility, as part of the 2023 scheme.

Harrogate BID manager Matthew Chapman said:

“Harrogate BID is delighted to continue its support to members’ paying businesses, helping them make improvements to their street frontages and the accessibility of their premises, thanks to these match-funded grants.

“We are constantly aspiring to make Harrogate a desirable place to do business, as well as an attractive place to visit. Our match-funded improvement grant supports our efforts to make Harrogate ‘safe, clean and welcoming’, as outlined in our business plan.

“As long as the work enhances a façade, or makes it more accessible for disabled customers, we will consider it. As there is a limited budget for the 2023 town centre improvements grant scheme, they will be awarded on a first come, first served basis.”

Last year, jewellery business Fattorinis received £750 towards the refurbishment of its Victorian canopy on Parliament Street, with the addition of a new facia board and signage.

The changes helped to raise the profile of the business after it changed hands last year. Others to benefit from the grant scheme included The Den, Cold Bath Brewing, Drum and Monkey, and the Coach and Horses.

Any business interested in applying for a grant should submit a request to Harrogate BID with a description of the work to be carried out or the equipment needed, along with quotations and an expected completion date.

Read more:

• New chair to take the reins at Harrogate BID
• Business rates to reduce for majority of Harrogate firms, says BID

Firms in Harrogate town centre will be balloted in June over whether to continue to fund a business improvement district.

A total of 462 businesses in Harrogate town centre currently pay a levy of 1.5% on top of their rateable value to fund Harrogate Business Improvement District.

It is one of more than 350 BIDs in the country, set up to increase footfall by providing additional services to those run by councils.

Harrogate BID was set up in 2018 when businesses voted by 108 to 23 in favour of the initiative.

Businesses will vote again in June on whether to continue supporting it. The ballot will open on June 1 and close on June 28. The result will be announced the following day.

Ripon has a BID but Knaresborough rejected one.

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• New chair to take the reins at Harrogate BID
• Ripon BID announces Christmas windows competition winners

BID chief executive Matthew Chapman outlined the organisation’s achievements at this week’s annual general meeting at the Crown Hotel and made the case for the continuation of the organisation.

Mr Chapman said businesses could step into the void created by the abolition of Harrogate Borough Council on April 1. He said:

“It’s a key time with Harrogate Borough Council going. The town will lose a voice for a time and we believe we can step in and be that voice.

“BIDs in their second terms often go on to bigger and better things.”

Sara Ferguson speaking at the annual general meeting.

The BID spent £608,844 last year to record a deficit of £13,737. Mr Chapman said the deficit would be wiped out when levy bill reminders and court summons prompted some late payments.

The BID funded initiatives such as free car parking, free buses into town, street cleaning, street entertainers, floral displays, Christmas lights, Harrogate lego trail and the platinum jubilee celebrations on the Stray.

Dan Siddle, general manager of the Crown Hotel, and Primark manager Andrea Thornborrow recently replaced Sara Ferguson and Richard Wheeldon as chair and vice-chair respectively.

Streets included within the Harrogate BID boundary:

Albert Street, Beulah Street, Bower Road, Cambridge Crescent, Cambridge Road, Cheltenham Crescent, Cheltenham Mount, Cheltenham Parade, Cold Bath Road, Commercial Street, Crescent Road, Crown Place, Dragon Parade, Dragon Road, East Parade, East Park Road, Haywra Crescent, Haywra Street, James Street, John Street, Kings Road, Market Place, Montpellier Gardens, Montpellier Parade, Montpellier Road, Montpellier Street, Mount Parade, North Park Road, Oxford Street, Park Parade, Park View, Parliament Street, Princes Square, Princes Street, Prospect Crescent, Prospect Place, Queensway, Raglan Street, Ripon Road, Royal Parade, Springfield Avenue, Station Avenue, Station Bridge, Station Parade, Station Square, Studley Road, Swan Road, The Ginnel, Tower Street, Union Street, Victoria Avenue, Victoria Shopping Centre, West Park, York Place

Harrogate BID will welcome a new chair and deputy chair at its annual general meeting this afternoon (January 19). 

Dan Siddle, the general manager of the Crown Hotel, and Primark manager Andrea Thornborrow are replacing Sara Ferguson and Richard Wheeldon, who have led the business improvement district for almost three years. 

The pair will remain on the board, which is strengthened by a number of new directors who attended their first BID board meeting last week. 

They are Mike Patterson from Berwins Solicitors, Lyndsay Snodgrass from Verity Frearson estate agent, Ruth Burke-Kennedy from Bettys and Taylors, town centre commercial property owner Russell Davidson, and Mark Robson from the Harrogate town centre Marks & Spencer. 

Hotelier Dan, who joined the BID board in March 2021, said:

“I want to thank both Sara and Richard for the tremendous contributions they have made to Harrogate BID. Richard has been a part of the BID since the idea was first mooted back in 2017, and his knowledge is invaluable. 

“Whilst he’s standing down due to his retirement from Berwins, I’m delighted he’s agreed to remain on the board as a co-opted member. 

“Sara has been a superb Chair, and has done a wonderful job in steering the BID through some extremely challenging times, not least being the Covid pandemic. Under her stewardship, Harrogate BID has gone from strength to strength, and is making a real positive impact within the town centre. 

“I’m really passionate about Harrogate BID and the work it’s doing, and I’m looking forward to taking on the role of Chair, and building on Sara’s successes. I’m also delighted that Andrea, a longstanding BID member, is to be the new Deputy Chair.” 

Andrea, a BID board member since July 2019, said:

“I too want to place on the record our thanks to both Sara and Richard for their leadership over the last few years.

“2023 is an important year for Harrogate BID. We are in the process of creating a new business plan and are asking our members to help shape this.

“We have a great board, which has been further strengthened by the addition of four new members and one returning member, representing different town centre sectors.

“Harrogate BID was created to benefit the town centre, which it does on an almost daily basis, from deep-cleaning the streets and providing weekend entertainers, to funding improvement grants, powering the Christmas lights and boosting Harrogate’s floral offering.

“I’m looking forward to taking up my new role on the BID board, and helping Harrogate continue to be a great place to shop, eat, drink and do business.”

Harrogate BID’s annual general meeting will be held at 5.30pm on Thursday, January 19, at the Crown Hotel. All BID members are invited to attend. 

Further information about Harrogate BID can be found on its website here.

Read more:

• Council defends bid to create doomed investment zones in Harrogate district
• Business rates to reduce for majority of Harrogate firms, says BID
• Harrogate BID manager to remain in post

A Harrogate-based law firm has made a new appointment to its senior team.

Jones Myers has appointed senior family law specialist Neil Dring to lead its office on Victoria Avenue.

Mr Dring joins the firm’s financial remedies department, which is regularly instructed in multi-jurisdictional proceedings and cases involving complex corporate and offshore trust structures.

He said:

“Jones Myers’ standing as an award-winning leader in its field which attracts the best family lawyers is acknowledged on a regional and national level. Its esteemed Children’s Department is also renowned internationally.

“The firm’s ethos of seeking non-confrontational solutions to relationship breakdowns resonates with my approach and values, and I am looking forward to playing a key role in the practice’s continued expansion.”

Richard Peaker, Jones Myers managing partner who heads the financial remedies department, said: 

“Neil is a highly respected and well-known family lawyer whose breadth and depth of experience highly complements our expertise and approach in delivering bespoke solutions for our clients.

“We warmly welcome him to the team as we continue to go from strength to strength in Yorkshire and beyond.”

Harrogate BID to host counter-terrorism workshops

Harrogate BID is set to host counter-terrorism workshops for its members this month.

The workshop will deal with ‘Document Awareness’ and is aimed at those in HR or those responsible for recruitment in their organisations, helping recruiters identify false documentation.

This initiative coincides with an announcement that new counter-terrorism legislation will be introduced for UK venues as a reaction to the 2017 attack at the Manchester Arena during an Ariana Grande concert.

Bethany Allen, Business and Marketing Executive at Harrogate BID, said: 

“At the same time as Martyn’s Law shores up the UK’s venues against attacks, the BID is partnering with Counter Terrorism Policing North East to help Harrogate’s business stay prepared.

“It essential that criminals seeking unlawful access into an organisation be caught in the recruitment stage, which is exactly what our workshop should help business accomplish.

“The practical workshop is approximately two hours long, and provides detailed training in how to identify document fraud, looking at passports and driving licences, comparing features of real and false documents.”

The workshop will take place on Thursday January 12, between 1.30 and 3.30pm at The Crown Hotel, Crown Place, Harrogate, HG1 2RZ.

BID Members wishing to attend this session should email info@harrogatebid.co.uk.

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There can be no doubt that times are tough for retail and hospitality.

After surviving the challenges of covid, businesses have this year faced the cost of living crisis.

Not only does this mean their own bills are rising, from energy tariffs to stock on their shelves and in their kitchens, but it’s also putting pressure on their customers’ budgets.

Meanwhile, debate continues fiercely about the best way to support those businesses and balance the other, competing needs of communities at the same time.

Here are the big stories to look out for affecting our town and city centres in 2023.

Station Gateway

The coming year is likely to see a decision about whether this controversial project is to go ahead or not.

There have been vocal objections since it was first suggested back in February 2021 and, in practice, little progress has been made.

However, the last month or so has seen some indication that things may begin to happen in the new year.

A planning application has been submitted to remove the tempietto outside the Victoria Shopping Centre. It may not be the full scheme, but its removal is central to the wider plans being possible, indicating preparations are now being made.

Meanwhile, Cllr Keane Duncan – who picked up the project as North Yorkshire County Council’s new head of transport after Don Mackenzie stood down – indicated his continuing support for the £11.9m scheme.

Despite months of silence, Cllr Duncan said in December the council remained committed to the Station Gateway.

However, his enthusiasm was tempered by the news that the council was still analysing the results of the third round of consultation. The authority would also speak to Harrogate and Knaresborough councillors before deciding how to proceed, he said.

The anticipated start date has already been put back to late 2023. Whether or not that is further delayed, by this time next year, we should at least know whether the project is going to proceed, and in what form.

Knaresborough transport

While Harrogate ties itself in knots over cars, bicycles and buses, near neighbours in Knaresborough have come up with two alternative solutions.

A cliff lift has long been mooted to help locals and visitors alike have an easier journey between the low levels of the river and the heights of the castle.

Renaissance Knaresborough said earlier this year that the project is still an aspiration, but was being held up by the process of devolution.

The land required is leased by Harrogate Borough Council and its owner, the Duchy of Lancaster, was reluctant to agree a new deal until devolution had been finalised.

However, Renaissance Knaresborough said it was “no longer a question of if, but when” the project would be delivered after an independent tourism consultant said it would be viable.

The cliff lift and road train could take people from Waterside to the town centre. Photo: Mike Smith

Meanwhile, Knaresborough Chamber of Trade and local businessman Tony Bennett said they were investigating the possibility of introducing a road train to the town.

Outlining that the project would have to run on a commercial basis, the chamber of trade said it was speaking to a train supplier and was looking for an operator.

Hopes that it would be up and running for the summer, however, did not come to fruition.

With devolution now just a few months away, the cliff lift project could make progress this year, while the road train, being much more easy to set up, could also be revived in time for the tourist season.

Read more:

• Looking ahead 2023: Major development in the Harrogate district
• Looking ahead 2023: Devolution – what happens now?

Harrogate BID vote

After a rocky first couple of years of existence, Harrogate BID (business improvement district) has settled into its work of supporting and promoting businesses in the town centre since the height of the covid pandemic.

But the upcoming 12 months will see it face one major challenge.

When a BID is formed, it has a five-year term to prove its worth and persuade its members that they should continue to pay for its existence.

Harrogate BID’s first vote took place in late 2018 and it began operations in early 2019. Its five-year term therefore ends this time next year.

The vote over whether to continue the BID is expected to take place this summer.

The electorate is made up exclusively of those businesses which are in the BID area and have a large enough rateable value to be included in the organisation.

Public opinion counts for nothing: it’s all down to the businesses and whether they feel the BID has proved to be value for money over the last five years.

There’s no doubt it has been active, especially in the run-up to Christmas: it partnered with Harrogate Borough Council and others to deliver the Christmas Fayre, Candy Cane Express, ice rink and fairground rides through December.

Over recent months, it has also paid for free parking for fixed periods in December, organised additional street cleaning, organised energy-saving workshops for its members, and brought other entertainments to the town centre.

Its plans in early 2023 include funding free travel on Sundays of the Harrogate Bus Company’s electric services, as well as setting up events for members to find out more about protecting themselves against terrorism.

Harrogate BID manager Matthew Chapman

BID manager Matthew Chapman clearly rates its work: after announcing his departure in the summer, he had a change of heart in the autumn and decided to stay on.

Expect to see significant activity over the coming six months as the BID continues to try to prove its value in making the town centre the best it can be in these challenging times.

But will the BID have done enough to convince its voters to continue contributing to the pot that pays for its existence?

We’ll find out later this year.

Town council powers

With devolution finally happening across North Yorkshire in April, there are still questions over what it could mean on a more local level – particularly for our town and city councils.

NYCC has invited lower tier authorities to apply for more powers once North Yorkshire Council takes over.

It could affect all parish councils across the Harrogate district. Those most likely to be impacted are the ones taking care of a sizeable population, such as the town councils in Knaresborough, Pateley Bridge, Boroughbridge and Masham, which might have the capacity to take on more work.

Ripon City Council, meanwhile, has already said it is keen to have control of more of the city’s assets, reversing what it sees as years of neglect from those who have held both the keys and the purse strings.

As well as the town hall, Hugh Ripley Hall and Wakeman’s House, the council could apply to run Market Square – and even the public toilets.

However, it’s far from a done deal.

Once expressions of interest have been received from parish councils by the end of March, the new unitary council will choose six lower tier authorities to develop a business case.

While it’s likely it would take many months for any power to be devolved to parish councils, there should be some progress before the end of the year for those six chosen to be involved.

Free Sunday bus journeys are to return to Harrogate in January and February.

The Sunday Freeway, which is a partnership between Harrogate Business Improvement District and the Harrogate Bus Company.will enable passengers to travel for free into the town centre on the company’s electric buses.

The Sunday Freeway buses are routes 2A, 2B, 3 and 6, which link Bilton, Dene Park, The Knox, Jennyfield and Pannal Ash with the town centre.

Sara Ferguson, Harrogate BID chair, said:

“Harrogate is a brilliant town, with an impressive array of bars, restaurants and shops – and we hope many people will take advantage the Sunday Freeway initiative to make the most of what the town has to offer.

“This scheme also benefits the environment, encouraging those travelling to Harrogate to leave their cars at home in favour of hopping on an electric bus.”

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Harrogate Bus Company chief executive Alex Hornby said:

“As well as reducing emissions and congestion, free Sunday travel on our Harrogate Electrics buses will make it easier to support our local economy and help keep our town thriving into 2023.

“Along with our maximum £2 single fare which will be in place for the first three months of the New Year, the return of Sunday Freeway free buses in January and February will also help to keep travel costs down during the cost of living crisis.”

Timetables for the free Sunday buses and all of the Harrogate Bus Company’s services are available online here or from the travel kiosk at Harrogate Bus Station or via the Transdev Go mobile app.

Retailers and a business group have said the Harrogate Christmas Fayre had a significant impact on town centre footfall.

The fayre, which ended on Sunday after 10 days, included about 50 stalls on Cambridge Street and Market Place.

It was operated by Market Place Europe in partnership with Harrogate Borough Council and Harrogate Business Improvement District.

It was part of a wider Christmas offering that also included an ice skating rink, an après ski bar and a 32-metre ferris wheel.

Although the market stalls have been disbanded, the other attractions will continue into January.

Mark Robson, store manager at Harrogate Marks and Spencer, called for the market to be held for longer next year.

He said:

“I am super positive about the impact of the market, we saw a very clear impact on improved footfall into store and spending.

“All of the comments I heard from customers and my store colleagues were about how good it was.

“My view is that we should aim to do the same again in future years, and ideally for a longer period of time. We should also have confidence to go bolder with future marketing if the event.”

The ferris wheel in Harrogate town centre.

Simon Midgley, owner of Starling Bar and Kitchen on Oxford Street, said the market helped to “bolster” business.

He said:

“I think the Christmas market was much better than previous years coupled with the other attractions of the big wheel, ice rink, etc. It made it more of a reason to come into Harrogate from out of town.

“Starling has been nice and busy since reopening four weeks ago and I do believe our business has been bolstered by some trade from those visiting the Christmas market. Bookings in the run up to Christmas look strong for us.”

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Sara Ferguson, chair of Harrogate Business Improvement District, which was also a partner in the Christmas activities, said: 

“Harrogate’s great all year round offering, plus this year’s fabulous Christmas attractions, has seen town phenomenally busy — and not just at weekends.

“The BID team has been receiving really positive comments, with the general consensus that footfall and spend has been very much up. The manager of one national retailer told me her takings were more than 50% up compared to this time last year, which is fantastic to hear.

“The Christmas fayre has definitely helped with the pull factor, and having it in town for ten days has helped attract shoppers during the earlier part of the week. So too did the BID-funded Candy Cane Express.”

Weetons has been declared the overall winner of the Harrogate Christmas Window Dressing competition 2022.

Store manager Jess Upson and Vicky Davis designed and produced the award-winning display at the food hall on West Park.

A total of 26 shops entered the competition, which was organised by Harrogate Business Improvement District and the Rotary Club of Harrogate.

Weetons won the overall category as well as the prize in the large shops category. West Park Hotel, Bettys and Mama Doreen’s Emporium were highly commended in the large shops category.

Helen James Flowers on Station Parade won the medium shops category, with The Yorkshire Soap Company highly recommended.

In the small shops category, Harrogate International Festivals came out on top. Sophie Likes, Foxy Vintage and interiors, Susie Watson Designs and Bijouled earned highly recommended accolades.

The winners were announced at the West Park Hotel on Tuesday. Harrogate borough mayor Cllr Victoria Oldham handed out certificates.

Helen James Flowers won the Christmas window shop for medium retailers

Harrogate International Festivals won the Christmas window shop for small retailers