23 ex-employees of failed Harrogate firm Amvoc join new office

A Brighton firm has hired 23 former staff members of failed Harrogate telemarketing firm Amvoc after setting up a new office.

The company, which was based at Cardale Park, entered administration on Friday after abruptly closing its offices last month citing “covid debts” as the cause.

Up to 450 people lost their jobs as a result of the move.

However, One Family, a financial firm based in Brighton, said today 23 former Amvoc staff had started work at its new call centre in Leeds on Monday.

One Family was a customer of Amvoc before it entered administration.

Matthew Ellis, sales and marketing director, said:

“We were saddened to hear of the closure of Amvoc, which is a company that we have worked with for three years.

“We were worried about the talented team who had been working so hard for us during that time. We wanted to help them and swiftly put plans in place – sending colleagues to Leeds to find new office space, meet the team, unpack kit and make the seemingly impossible possible. We set up a fully operational call centre in just eight days.

“It was a very quick turnaround, but I’m absolutely delighted to welcome our new Leeds team members to One Family.”

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The move comes as Leeds-based Lewis Business Recovery and Insolvency has taken over as administrators of Amvoc.

Director of the firm, Gareth Lewis, and Matthew Russell have been appointed joint administrators.

Law firm Atticus said in the days after Amvoc’s collapse it has been contacted by 145 former employees.

The law firm says it is investigating the circumstances of the company’s collapse and concerns around how the redundancy process was managed, as well as whether ex-staff are eligible to claim for compensation. 

Thousands of teachers descend on Harrogate as new strikes called

Thousands of teachers are in Harrogate this week for the National Education Union‘s annual conference.

Delegates poured into Harrogate Convention Centre this morning for the four-day event, which began with news that teachers had rejected the latest government pay offer and were preparing for more strikes on April 27 and May 2.

Visitors were greeted by dozens of activists outside the convention centre handing out leaflets and distributing copies of left-wing publications such as Morning Star and Socialist Worker.

The week will see numerous fringe events take place in Harrogate as well as at the conference centre and nearby hotels.

NEU conference HarrogateApril 2023

Delegates arrive this morning

The NEU is the largest teachers’ union with 32,000 members from 1,700 schools.

Its latest pay ballot was rejected by 98% of teacher members in England on a turnout of 66%.

Dr Mary Bousted and Kevin Courtney, joint general secretaries of the NEU, issued a joint statement to delegates in Harrogate:

“This resounding rejection of the government’s offer should leave Education Secretary Gillian Keegan in no doubt that she will need to come back to the negotiating table with a much better proposal.

“These strikes are more than three weeks away; Gillian Keegan can avoid them.

“No teacher wants to be on strike. Nor can they accept this offer that does nothing to address the decades of below inflation pay increases making them the worst paid teachers in the UK.”

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Business Breakfast: New specialist health store opens in Harrogate

It’s time to join the Stray Ferret Business Club. The fourth in our series of networking events, with Banyan Bar & Kitchen, is a breakfast event on April 27 from 8am.

Don’t miss out on this chance to network with businesses from across the Harrogate district. Get your tickets by clicking or tapping here.

A new specialist health and nutritional supplement shop has opened in Harrogate.

Go Herbs, which is based on Station Parade, offers customers a a wide range of vitamins, natural health products and sports supplements.

The store is overseen by Emilija Krukoniene and Abbie Green, who wanted to create a welcoming, positive and educational experience for customers to learn how they can improve their health, wellbeing and sports performance.

Ms Krukoniene said:

“We are really excited to see our vision coming to fruition as we open our first store in Harrogate and welcome customers. 

“Whilst most of us can get all the vitamins and minerals we need by eating a healthy, balanced diet, sometimes we need a little extra help and so we are looking forward to getting to know the  local community. 

“Health and nutrition is my passion and it has always been a dream for me to  be able to help people look and feel their best by helping them find the best products to support them whatever their goals, with a welcoming in-store experience.”

The store is planning a series of events throughout the year such as Q&A sessions, collaborating  with local groups and organisations, providing expert advice and support alongside high-quality products.

Women’s networking event to be held in Harrogate

A networking event for women in business is set to be held in Harrogate.

The event is organised by She Business UK, which aims to support women within the workplace.

The networking lunch will be held at Co-Lab on Kings Road and will take place from midday until 2pm on Tuesday, April 18.

It will include a discussion led by Fiona Kearns, women’s ambassador at She Business UK.

For more information, visit the networking EventBrite page here.

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Stray Views: Knaresborough electric vehicle charging bays ‘an own goal’

Stray Views is a weekly column giving you the chance to have your say on issues affecting the Harrogate district. It is an opinion column and does not reflect the views of the Stray Ferret. Send your views to letters@thestrayferret.co.uk.

Following the furore concerning the installation of 10 electric vehicle charging bays alongside the Chapel Street car park, on turning in to the street yesterday, I was astounded to see a large tour bus parked across eight out the ten bays. 

Later, a different tour bus was parked there also. This appears to be yet another own goal by the council, not only do these bays not conform to short stay provision, it appears that tour buses continue to use the site for disgorging their punters into the town.

Nick Bentley, Staveley

Station Gateway proposals ‘highly questionable’

North Yorkshire Councillor Keane Duncan is a welcome breath of fresh air in challenging the supine response of Harrogate Borough Council to the evangelical cycle-lobby which has resulted in many hundreds of thousands pounds being spent on whimsical cycle lanes which the vast majority of Harrogate residents, if properly consulted, would have preferred to be spent on eliminating the pot holes which plague our streets.

There is absolutely no doubt that the public piazza outside the Victoria Centre is tired and needs updating. But the rest of the £11 million plans are highly questionable.

Bus and train visitors would in future have to navigate a two-way cycle lane on what is currently a one direction traffic flow.

The latest London experience statistics show that far less than 50% of cyclists stop at pedestrian lights. At present there are four sets of traffic lights in a 300 metre stretch on Station Parade to help pedestrian visitors to cross the road. It works extremely well. When was the last injury recorded?

Will the plans improve life for cyclists wanting to go to the train station? Not really. They can do that already via the dedicated cycle lanes on East Parade.

Councillor Duncan has promised that “ traffic flows will be revisited and re- assessed”.It is wonderful to me to hear that ,at last, someone on the new NY council seems to be giving balanced consideration to the welfare of residents of Harrogate.

But will the NY council have the guts to turn down the free £ 11m government grant or the wit to redefine the plans to recognise that the interests of many potentially adversely affected residential council tax-payers should also be given due consideration? I have my fingers – crossed.

Tim Emmott, Harrogate

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Do you have an opinion on the Harrogate district? Email us at letters@thestrayferret.co.uk. Please include your name and approximate location details. Limit your letters to 350 words. We reserve the right to edit letters.

Developers resubmit plan for new homes in Crimple Valley

Developers have resubmitted plans for new homes in the Crimple Valley.

The application by Square Feet Ltd and Antela Developments Ltd would see the homes built at Almsford Bank Stables on Leeds Road.

Harrogate Borough Council rejected proposals for 35 homes in the area back in November 2022.

However, the developer has now reduced the number of homes to 17.

It includes 10 self or custom build homes and seven affordable houses.

The council had previously refused the plan on the grounds that the site was not allocated for housing under the Harrogate district Local Plan 2014-35, which outlines where development can take place.

It added that the plan “would result in harm to the character and appearance of its surroundings”.

However, the developer said in its planning documents that it had submitted a “wide range of technical and assessment works” in support of the proposal.

It added:

“It is concluded that there are no technical reasons relating to these matters why planning permission should not be granted.”

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The development has long been opposed by local residents as part of the Save Crimple Valley group.

The group has argued that the site is “unsafe” for such a scheme and urged the council to reject the plan last year.

The previous scheme was met by more than 240 letters of objection.

A decision on the new plan will be made by the new North Yorkshire Council at a later date.

Leon to close today in Harrogate

Leon in Harrogate is due to close at 8pm today.

It will mark the  end of an ill-fated nine-month venture by the fast food chain, which employed about 20 people on Wetherby Road.

The final meals will be served at 8pm unless supplies run out sooner.

The site is operated by EG Group, which has a chain of forecourts across the country.

They include franchise partners such as Starbucks, Greggs and KFC.

EG Group considered opening a Starbucks on Wetherby Road before opting for Leon instead.

There is speculation it will now revert to its plans for a Starbucks, but the company has not replied to the Stray Ferret’s enquiries about its plans.

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The Harrogate school providing children with additional support

In September, the Harrogate district will have a new secondary school — but it won’t be anything like the current ones.

Strive for Education‘s roll will have just 33 students who struggle in mainstream schools and require additional support. Many will have been referred for two or three days a week by other schools in the district.

Strive was set up three years ago by former Harrogate Grammar School assistant headteacher Andy Brown and his wife Sonja, who felt students requiring additional support were under-served locally.

Education inspector Ofsted paved the way for it to transition from an alternative education provider to an independent school, and potentially expand its provision, when inspectors published a report this year concluding it “is likely to meet all the independent school standards”.

Ofsted recognition means Strive will be able to provide a full-time curriculum from September and be eligible to take on students who receive education, health and care plans from local authorities full-time.

Based on North Park Road in Harrogate and with a workshop in Starbeck, Strive classes have no more than six pupils to ensure students get enough support.

The hairdressing area

There is a hairdressing studio and a calm room with bean bags where students can relax, as well as a kitchen and a pool table.

Mr Brown says:

“I identified a huge gap that wasn’t being met locally. A lot of kids were travelling out of the area for this kind of provision.

“Put kids in the right environment with the right support and they feel safe. The big difference is they know we care. Of course all schools care – but it’s different level here.”

Students, who stay for between 12 weeks and two years, have special educational needs, including social, emotional and mental health issues. Autism and ADHD are common.

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Mr Brown admits it can be difficult to pitch the teaching given the wide range of needs and abilities. But he adds:

“If anyone asks me what the greatest challenge has been it’s not the kids — it’s getting the right staff in. They have to be able to relate and provide the right education.”

If the school expands, its main Harrogate site on a residential street might not be able to cope and the Browns are keeping an eye out for a new school – although they have ruled out Woodfield Community Primary School in Bilton, which closed last year. But change isn’t imminent. Mr Brown says:

“The plan is that next year we will be open as an independent school and see how it goes for the first year and take stock.”

strive for Education

Andy Brown

For now though, the timetable and staffing are in place for September.

Mr Brown says his education background and his wife’s business and HR experience makes them a “perfect combination”.

But such specialist education isn’t cheap. Annual fees for full-time places start at £27,000 and vary depending on the needs of the young person, the extra support they require, and any additional professional services needed such as speech and language therapists and educational psychologists.

Strive’s educational offer also depends on whether young people are placed as part of alternative provision or full-time on-roll places.

The school will be holding a drop-in open day on April 28 at which people can meet staff and look round.

4,000 people attend sold out Springtime Live in Harrogate

A total of 4,000 people attended Springtime Live at the Great Yorkshire Showground in Harrogate today.

The event, which showcases food, farming and the countryside,  featured pigs, goats and sheep brought by local farmers including Ian’s Mobile Farm and the Yorkshire Lamb Orphanage.

Peppa Pig and Peter Rabbit also entertained the youngsters while Diggerland was at the event for the first time.

Ripon Farm Services donated mini tractors which youngsters could ride around in an indoor circuit.

There were also cookery workshops and a climbing wall as well as alpacas, reptiles, Ferretworld’s Roadshow, Rare Breeds Survival Trust and forest crafts.

Springtime Live is organised by the Yorkshire Agricultural Society, a farming charity that also organises the Great Yorkshire Show.

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Harrogate hospital £9m spend on agency staff ‘necessary’, says trust

Hospital bosses in Harrogate have said a £9 million spend on agency staff this year was “necessary”.

Earlier this week, the Stray Ferret reported that the hospital had spent £4.1 million more than its target spend for agencies this year.

Harrogate and District NHS Foundation Trust set a target to spend no more than £473,000 each month on agencies — the equivalent of a maximum of £5.7 million over the year.

The figure covers staffing in areas such as nursing, dental and clinical support staff.

In response to the spend, a spokesperson for the trust said:

“When we experience workforce challenges in our clinical and non-clinical services we will use our bank of nursing staff or the services of relevant recruitment agencies to support staff gaps where necessary. This is an issue faced by all NHS foundation trusts across the country.

“The workforce challenges can be for a variety of reasons, such as when we have vacancies due to colleagues leaving the Trust or being promoted, or staff illness.

“It is important that we maintain a safe level of staff to care for our patients, and this can fluctuate due to circumstance – for instance, over the winter months we generally see a rise in patients with respiratory infections, such as the flu or covid-19, and an increase in the number of patients who cannot be discharged. This will lead to the trust opening more beds to meet demand, which in turn requires additional medical and nursing staff to care for those patients. In such instances, we may need to call on agencies, which can be expensive, but enables our services to continue.

“Whilst the current spend on agency staff across our services is higher than we expected, this has been necessary to ensure we can continue to provide the safest and best possible levels of health care service for our community.”

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It comes as Alex Sobel, Labour MP for Leeds North West and the party’s shadow environment minister, described Harrogate hospital’s reliance on agencies as “a disgrace”.

He told the House of Commons in February that a constituent called Marjorie Dunn spent just over seven weeks at the hospital last year.

Mr Sobel said:

“In that time she saw NHS nurses leave the service and she was treated predominantly by agency staff — mistreated, I have to say, by agency staff. It is a disgrace.

“When she was eventually moved to a recovery hub run by Leeds City Council she got excellent treatment there.

“She had broken her pelvis and been told she would never walk again, but it was the council physiotherapist who got her up and walking again. Is it not right that we should be supporting local authorities such as Labour-run Leeds to get such facilities as well as the NHS?”

Commissioner rules out Harrogate fire engine rethink despite faulty data

North Yorkshire Police, Fire and Crime Commissioner Zoë Metcalfe has ruled out reconsidering plans to reduce the number of nighttime fire engines based in Harrogate.

Ms Metcalfe’s three-year fire service blueprint last year decided the number of overnight appliances at the Skipton Road fire station would be cut from two to one.

One of the main concerns during consultation was this could lead to life-threatening delays at Starbeck level crossing if a second fire engine were required in an emergency.

Ms Metcalfe allayed fears by telling councillors firefighters knew the train times and could ring ahead to Network Rail if they needed to cross urgently.

But her office admitted last month this information, which it said had been “relayed in good faith by the commissioner”, was incorrect, which heightened concerns.

Ms Metcalfe, a Conservative, responded by saying concerns about Starbeck level crossing had been “the subject of limited media coverage”.

She added there was “misunderstanding on the part of the media and therefore also local stakeholders and the public” about the significance of Starbeck level crossing in her Risk and Resource Model 2022 to 2025, which outlines how fire service resources should be deployed.

She added:

“I want to reiterate that the Risk and Resource Model proposals were subject of a detailed modelling and consultation process undertaken in support of the review of North Yorkshire Fire and Rescue Service provision.

“The nature of the misunderstanding does not warrant a reconsideration of the resource proposals and statutory planning process that is now complete.”

But Ms Metcalfe added:

“Nonetheless, I recognise that local concerns about this misunderstanding should be addressed and I propose to offer a meeting with myself and North Yorkshire Fire and Rescue Service, should any local councillor wish to avail themselves of that opportunity.”

‘Gates down for five minutes’

Cllr Pat Marsh, a Liberal Democrat on North Yorkshire Council who raised concerns about Starbeck level crossing with Ms Metcalfe last year, said the issue “cannot be batted away” and called for a meeting at the level crossing. She added:

“I have major concerns when the gates are down for a long period of time and ambulances and fire engines are waiting it can make the difference between life and death as it did in my family.

“The gates are down on some occasions for at least five minutes. If you are having a heart attack or your house is on fire every minute is precious.”

Cllr Paul Haslam, a Conservative on North Yorkshire Council, said he was willing to meet Ms Metcalfe in the hope of putting pressure on Network Rail. He said:

“We have been working round this issue for a long time.”