A brand-new block of flats that was described as “setting the standard” for assisted living facilities when it was opened this month is “an absolute shambles”, according to a resident who moved in last week. 

St Roberts Grove, which offers residential care and support to people with a range of disabilities, was described as “what the future of care looks like” by Harrogate and Knaresborough Conservative MP Andrew Jones when he cut the ribbon on the Claro Road facility in Harrogate this month. 

But new resident Nick Moxon, 35, has highlighted one of the building’s shortcomings by filming himself trying to get into the lift he needs to use to reach his first-floor flat.

As shown in the video, which Mr Moxon shared with the Stray Ferret, he has first to go through a door and turn immediately right, stopping on a very small landing at the top of a flight of stairs. Then, he has to reverse his wheelchair and press the button to call the lift, before edging forward again to allow the first door to close behind him. 

Once the lift has come and the door opened for him, he has to reverse through 90 degrees into the lift. But the passageway is so narrow that the manoeuvre requires a lot of shunting back and forth, and in the video clip he shared, the attempt is in vain because the lift door ‘times out’ and closes automatically, meaning that Mr Moxon has to start the process all over again. 

He said: 

“I can use the lift, but it usually takes me a few goes. We tenants were only allowed to see inside the building a week before we moved in, and when I saw the lift, I thought ‘why on earth have they done that?’” 

Mr Moxon, who previously praised the spaciousness of the flats themselves, said that the problems at St Roberts Grove aren’t just confined to the lift: 

“The flats are lovely, but the corridors and doorways you have to use to get to them are too narrow. In some places, two wheelchairs going in opposite directions can’t get past each other. Some people’s wheelchairs are too big to access all parts of the building, and some people can’t work the lift to see their friends because they have limited mobility in their hands.

“We were sold this idea of the building being completely accessible, allowing people to live independently, but it’s not – it’s an absolute shambles. It’s completely unacceptable for a 2024 building. The person who designed it just hasn’t put any thought into how wheelchairs can get about.” 

The £7.5 million St Roberts Grove development was built and is owned by Sheffield-based Highstone Housing Association, which specialises in supported living accommodation for vulnerable adults, in partnership with local authorities across Yorkshire. The new facility has 35 accessible flats and on-site support staff is run by Disability Action Yorkshire. 

Two of three planned blocks have been built, and the third, due to be built on the site of Disability Action Yorkshire’s current care home, is expected to be completed by spring 2026. 

Mr Moxon said: 

“Far from the promise of increased independence, the layout of the two current blocks of flats deeply undermines the overall objective of the project, which should ensure that disabled persons should be allowed to dream and aspire to achieve their potential, and not be hidden by archaic and outdated attitudes obviously held by the architect who was in charge of designing our new homes.”  

Mr Moxon has contacted Disability Action Yorkshire about the accessibility issues at St Roberts Grove and has presented a list of recommendations to Highstone Housing Association, which has said it will consider the matter carefully.

He added:

“I had a constructive meeting with Highstone and we’re trying to find an amicable solution. Watch this space.”

Andrew Jones MP and Baroness Tanni Grey-Thompson cut the ribbon at the opening.

The Stray Ferret asked Andrew Jones MP if he stood by his comment that St Roberts Grove was “what the future of care looks like”. He replied:

“The future of disability care is modern, flexible, aspirational accommodation which gives disabled people the chance to have their own tenancy, their own property and their own front door just the same as everybody else.”

He confirmed Mr Moxon had contacted him about the issue, but said the correspondence was confidential.

The Stray Ferret has contacted Jackie Snape, chief executive of Disability Action Yorkshire, for comment but not yet had a response.

Mr Jones added:

“I feel sure that Disability Action Yorkshire will want to work constructively with any tenant who raises concerns. I understand though that the chief executive is unable to comment until next week.”

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Plans for a new 36-flat supported housing development in Harrogate have been given the go-ahead today.

Jackie Snape, chief executive of the Harrogate charity Disability Action Yorkshire, made an impassioned plea to councillors for the scheme to go ahead. She said disabled people wanted to be given more control of their lives.

Ms Snape told Harrogate Borough Council‘s planning meeting that the need for supported housing was growing ever greater as disabled people “want so much more than residential care”.

She was speaking in support of plans to replace the charity’s existing Claro Road care home with 36 flats, which will allow residents to live more independently.

Ms Snape said:

“Disability Action Yorkshire has provided residential care for disabled people in the Harrogate area for the past 60 years, and for at least the last six years we have been working towards stopping that part of our service.

“The reason for this is that the disabled people we work with are telling us very loudly that they don’t want residential care.

“I asked the young disabled people currently living in 34 Claro Road what they thought I should say to you today.

“They said ‘just tell them we are ready, we want choice and control over our own lives, we just want our own front doors, we want what everyone else has.’”

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Disability Action Yorkshire, which this year celebrates its 85th anniversary, is working with Highstone Housing Association to build three apartment blocks at the Claro Road site.

Residents ‘no longer want residential care’

Ms Snape said the need for this type of accommodation has been growing over the last decade, but became in even greater demand during the pandemic which “solidified the resolve” of Claro Road residents that they no longer want residential care.

She said:

“For the past two years they have been treated differently to the rest of society, at one point not being able to have visits from friends and family while the rest of the country went out to eat out.

“Nearly every day somebody said we wouldn’t be in this situation if we had a home of our own.”

The charity’s plans – which included a mix of one and two-bed flats – were approved with “open arms” by Harrogate Borough Council’s planning committee today.

Works will now start later this month to construct the first of the flats on the grounds of the current home and on a derelict playground which was sold off by the council last year.

The existing care home will be replaced with flats, as well as a base for support staff who will be on site 24-hours-a-day.

Speaking at today’s meeting, councillor Stuart Martin said:

“This is exactly the sort of development we should be building and it’s one of the easiest decisions I’ve taken on this planning committee.”

Plans to demolish a 20-bed care home on Claro Road in Harrogate and replace it with a new facility have been recommended for approval.

Disability Action Yorkshire has submitted the proposal, which would see a 34-bed facility built on its current site and on adjacent disused land.

The new home would be built in three three-storey blocks and would ease the shortage of accessible supported housing for local disabled people.

Senior Harrogate Borough Council officers have recommended that the scheme is approved at a planning committee meeting next week.

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The proposal consists of 24 one-bedroom and 12 two-bedroom flats.

Should it be approved, Disability Action Yorkshire plans to complete the scheme in partnership with Highstone Housing Association.

The council agreed to sell the adjacent land to the housing association for an undisclosed sum in November 2021.

It is hoped the project will be completed by the end of 2023.

Masterplan of the care home development on Claro Road as proposed by Disability Action Yorkshire.

Jackie Snape, chief executive at Disability Action Yorkshire, said previously:

“Our vision is to empower disabled people to live the lifestyle of their choosing, and independent living is at the heart of this.

“This is an incredibly exciting move for us, and something we have been planning for a number of years. Our partners, Highstone Housing Association, are experts in building supported housing.

“Whilst they will develop the site, it will be our staff supporting the residents, all of whom will have tailor-made care packages put in place before moving in.

“Our customers at 34 Claro Road have been fully consulted, and they looking forward to having their own front doors.”

Disability Action Yorkshire has submitted plans to demolish its 20-bed care home in Harrogate and build a 36-home facility instead.

The charity wants to construct three new apartment blocks on the site of its current home at 34 Claro Road and an adjacent parcel of disused land.

The development aims to partly the shortage of accessible supported housing for local disabled people.

Disability Action Yorkshire plans to complete the scheme in partnership with Highstone Housing Association, which is in the process of buying 34 Claro Road from the charity and the disused land from Harrogate Borough Council.

If the land sales go ahead, and the council grants planning permission for the scheme, work will begin in March to build two apartment blocks consisting of 24 one and two-bedroom flats.

Claro residents will then move in to these and their current care home will be demolished and the final block built.

All current residents will be guaranteed a flat to live in.

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It is hoped the project is completed by the end of 2023.

Jackie Snape, Disability Action Yorkshire’s chief executive, said:

“Our vision is to empower disabled people to live the lifestyle of their choosing, and independent living is at the heart of this.

“This is an incredibly exciting move for us, and something we have been planning for a number of years. Our partners, Highstone Housing Association, are experts in building supported housing.

“Whilst they will develop the site, it will be our staff supporting the residents, all of whom will have tailor-made care packages put in place before moving in.

“Our customers at 34 Claro Road have been fully consulted, and they looking forward to having their own front doors!”

Independent living

Founded 84 years ago, Disability Action has its headquarters and training centre on the town’s Hornbeam Park, a residential care home on Claro Road, and a holiday lodge in Lincolnshire.

It aims to empower disabled people to live the lifestyle of their choosing, through its training, preparation and other living skills.

Gareth Lloyd, Highstone Housing Association’s development and partnerships director, said:

“Highstone have over 30 years of development experience specialising in the delivery of bespoke quality accommodation for people with learning and physical disabilities, alongside complex needs.

“Our developments enable our tenants to have their own front door, living independently, with support.”