Government inspectors have today hailed significant improvements over the last year at North Yorkshire Police.

His Majesty’s Inspectorate of Constabulary and Fire & Rescue Services questioned the force’s ability to keep people safe and reduce crime in a highly critical report a year ago following an inspection in October 2022. It also criticised the speed of handling 101 and 999 calls.

But a new HMICFRS report, published today, found the constabulary was good in five areas of policing and adequate in four. Last year it was told it required improvement in four areas.

Michelle Skeer, HM Inspector of Constabulary, said in the Police effectiveness, efficiency and legitimacy report:

“I am pleased with the performance of North Yorkshire Police in keeping people safe, reducing crime and giving victims an effective service.

“I have been impressed with the force’s response to the findings of our last inspection in 2022. The force has worked quickly to improve the policing service it provides to the communities of North Yorkshire.

“Because of this, it has made progress in all the areas of improvement identified in our last inspection.”

Key findings

The inspection graded 10 areas of policing either outstanding, good, adequate, requires improvement or inadequate. Unlike last year, North Yorkshire Police was not assessed to be inadequate or requires improvement in any areas.

It received good assessments for preventing crime, recording data about crime, police powers and public treatment, protecting vulnerable people and managing offenders.

It was graded adequate for investigating crime, responding to the public, developing a positive workplace and leadership and force management.

Inspectors also check the effectiveness of services to victims but do not make a graded judgment for this.

They hailed “significant investment in the force’s control room” after last year’s report revealed only 41.9 percent of 999 calls were answered within 10 seconds.

Ms Skeer said:

“The force has also improved how quickly it arrives at emergency and priority incidents. It should continue to focus on making improvements in these areas.”

The force’s investigations were found to be mostly effective but the number of crimes solved is low.

Ms Skeer concluded:

“Chief officers have made well thought out changes and investments to make sure the force has the resources to meet the public’s demands. The force’s leadership and management have significantly improved its services to the public.

“There are still areas in which North Yorkshire Police must do better. However, I am optimistic that the force’s leadership and management will continue to build on the improvements that we have seen during this inspection.”

‘Transformative year’

Speaking about the latest report acting chief constable Elliot Foskett (pictured above) said it had been a “transformative year for policing in North Yorkshire”.

He said the force had “fully embraced” last year’s feedback, adding:

“We put in place our improvement plan, which was challenging and tough for everyone in the force. We told you that the leadership team had a grip on the issues and that we would manage the plan tightly. We moved at a pace and have delivered on all fronts.

“We have worked hard over the past 12 months to bring the force to a level where the Inspectorate told us that the change has been phenomenal.”

ACC Foskett said a significant investment in the force control room had seen the average answer time for 999 calls fall from 16.2 seconds in January 2023 to 10.2 seconds in January 2024. He added:

“We are one of the safest counties in England and this inspection report shows that we are also now one of the best forces in England.

“The public of North Yorkshire and York deserve a police force they can trust and have confidence in. Policing has moved on and we needed to rebuild our foundations – they are now in place.”

Commissioner hails ‘phenomenal progress’

Zoe Metcalfe

Zoe Metcalfe, the North Yorkshire police, fire and crime commissioner, said she was “beyond disappointed” after last year’s report was published and pledged to hold the chief constable “robustly to account”.

Today Ms Metcalfe, whose role will be subsumed by the new mayoral combined office for York and North Yorkshire in May, hailed the “phenomenal progress that the force has made in such a short space of time”.

She added:

“I am pleased to see a much-improved increase in the performance of customer contact and the reduction in waiting times for both 999 and 101. Call answering times has been high on the public’s list of priorities and my own. I have invested £2.4m in the force control room, however, the force still needs to improve on how they record the information and the actions they take following the call.

“The report also recognises that North Yorkshire Police is good at recording crime and highlights areas where improvements need to be made. It is imperative to victims that when they report a crime it is recorded correctly and dealt with appropriately and I will be looking for improvements in this area immediately.

“The progress North Yorkshire Police have made over the past 12 months, and to have their cause of concern lifted is great news.

“This is a good report and lays the foundations for North Yorkshire Police to become an “outstanding” force, which is what I expect them to achieve at the next inspection.

“On the March 25 at 2pm I will be holding an online public meeting with North Yorkshire Police to look at this report in detail and to hear their plan of action to tackle the areas for improvement identified in the report.”

The meeting will be held here.

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North Yorkshire Fire and Rescue Service is making “significant steps” after requiring improvement, say inspectors.

His Majesty’s Inspectorate of Constabulary and Fire & Rescue Services inspected the service in spring 2022 for effectiveness and efficiency.

They rated it as “requires improvement” for effectiveness and “inadequate” for its efficiency in keeping people safe and secure from fire and other risk.

However, following a visit in September this year, inspectors said the service was now making progress.

In a report published today, Michelle Skeer, His Majesty’s Inspector of Fire Services, said there was evidence that the service had improved.

She said:

“I am pleased to see the significant steps that the service has taken in response to the causes of concern we issued. 

“The strengthened working relationships between the enabling services have helped to change the working culture and improve staff understanding of the benefits that the collaboration can provide. 

“We saw evidence that showed the improvements made are sustainable and that they will continue to be monitored at a senior level.”

The Stray Ferret has approached North Yorkshire’s Police, Fire and Crime Commissioner for comment but not yet had a response.

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The move comes as North Yorkshire Police, Fire and Crime Panel raised concern last week that the service’s response times had increased.

A meeting of the panel was told that people had to wait for an average of 13 minutes and nine seconds for firefighters to respond to incidents.

This compared with 11 minutes and 37 seconds the year before.

Tom Gordon, Liberal Democrat parliamentary candidate for Harrogate and Knaresborough, described the figure as “worrying”.

However, Zoe Metcalfe, Conservative North Yorkshire Police, Fire and Crime Commissioner, said the service had been working “at pace to make considerable progress”.

Inspectors have raised “serious concerns” over North Yorkshire Fire and Rescue Service’s finances and its ability to respond to fires and other risks.

Inspectors from His Majesty’s Inspectorate of Constabulary and Fire & Rescue Services undertook an inspection of the service in spring 2022 for its effectiveness and efficiency.

The report, released today, rates the service as requiring improvement for its effectiveness at keeping people safe.

Meanwhile, the service was rated as inadequate for its efficiency in keeping people safe and secure from fire and other risks.

It was also graded as inadequate for how it looked after its staff.

‘Serious concerns’

In his report, Roy Wilsher, His Majesty’s Inspector of Fire Services, said he had concerns over the sustainability of the service’s financial plans and its ability to respond to fire and other risks.

Mr Wilsher said the service’s use of resources was inadequate due to the “fragility of its budget”.

He added that he had concern over whether the organisation had the ability to get the right staff with the right skills due to a “lack of robust workforce planning”.

However, Mr Wilsher said the service was good at preventing fires and other risks and had piloted public safety officers at the time of inspection.

He said:

“Since its last inspection, North Yorkshire Fire and Rescue Service’s performance has deteriorated in most areas.

“Although the service is good at preventing fires and other risks, I have concerns about its ability to respond to them. We have also highlighted serious concerns about how sustainable its financial plans are for managing these risks in an affordable way.

“It needs to make sure collaboration activities, such as those with police are effective and provide value for money. It currently shares some business services with North Yorkshire Police and the office of the police, fire and crime commissioner, but there is little evidence to show its benefits to the service.

“Our inspection also found the service to be inadequate in how it looks after its people. The service needs to improve how it promotes the right values and culture, as well as how it maintains and develops staff performance.

“In view of these findings, we have been in regular contact with the newly appointed chief fire officer and will be revisiting the service to monitor its progress.”

Fire service ‘very disappointed’

In response, Jonathan Dyson, chief fire officer at North Yorkshire Fire and Rescue, said he was disappointed with the outcome of the report.

He said:

“While this is a very disappointing outcome, it is not a reflection of the hard work and dedication that our staff show, every day, to keeping our communities safe, and feeling safe. The inspectors have said that we are good at preventing fires and other risks and responding to major and multi-agency incidents.

“Much of what the Inspectors have focused on relates to service-level policies and practices.

“We do need to acknowledge that the Inspection came at a time of significant change for our service. We were just coming out of covid and transitioning to a new chief fire officer.”

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Mr Dyson added that the service was “absolutely committed” to improving over the next two years as part of an improvement plan and service transformation.

Meanwhile, Zoe Metcalfe, Conservative North Yorkshire Police, Fire and Crime Commissioner, said:

“I welcome regular inspections from His Majesty’s Inspectorate of Constabulary and Fire & Rescue Services (HMICFRS), because the reports are an independent and rigorous assessment which I can use to ensure our Fire and Rescue Service becomes an Outstanding Service. I am confident that NYFRS will become an exemplary Service and we are already on our journey to achieve that, I am committed to our success.

“It is extremely important for the public to understand that North Yorkshire Fire and Rescue Service keeps people safe as noted in the report where the Service is recognised as being good at preventing fires and other emergencies and good in its response to major and multi-agency incidents.

“Although major areas for improvement have been identified, the report recognises the great work being done by firefighters and staff to keep our communities safe. And I want to pay tribute to our courageous and dedicated fire personnel, who have my full support as they go about their vital work – as well as playing their part in improving our Service.”