The Unicorn, Ripon’s largest pub, re-opened its doors prompt on the eighth chime of the Cathedral clock this morning.

There was a quiet trickle of customers arriving for their first breakfast or coffee at the pub since it went into lockdown in March.

Owned by hospitality giant Wetherspoon, the pub and hotel in Market Place, has put many safety measures in place in readiness for up to  a maximum of 135 customers at a time on its premises, which include a beer garden to the rear.

Duty manager Dawn Tull (pictured) told The Stray Ferret:

“We are keeping a count on numbers and if we are at capacity, customers will need to wait outside at social distance until space becomes free.”

On entry, pub goers will be required to complete an NHS Test and Trace form which is designed to assist health professionals in contacting individuals in the event of a local coronavirus outbreak.

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Perspex screens have been fixed at the bar and other locations; a one way system in and out has been introduced and leaflets handed out to customers asks them to keep themselves, other pub goers and staff safe, by following guidelines, which include customers only entering the premises if they feel well; washing hands on arrival with the sanitiser provided; making contactless payments and using an app to order at table, where possible.

Wetherspoon has pointed out on its leaflets:

“Our adjustments follow extensive consultation with employees at all levels and incorporate advice from government, health and safety advisers and UK Hospitality.

“As part of the process, pub managers have carried out a risk assessment in their own pub, leading to a pub-specific operating plan.”

Doors close on the first day back after lockdown at midnight and Dawn, said:

“We look forward to welcoming our customers back.”

The reopening of bars, restaurants and hotels across the Harrogate District is a vital moment as the hospitality sector looks to recover from the battering of three months worth of lockdown.

Since March, the industry, worth around £200 million a year for Harrogate alone, has borne the brunt of the economic impact of lockdown with furloughed staff, loss of customers and no income.

It’s been three months since the last pint was pulled and hotel doors were closed on an industry that relies on the public to venture out and part with their hard earned cash to survive.

Now, as revellers await that long awaited beer with friends or an evening meal, hospitality owners say they need to make the best of the lockdown relaxations.

Peter Banks, managing director of Rudding Hotel and Spa in Harrogate.

Peter Banks, managing director of Rudding Park Hotel and Spa, said the sector was entering “the great unknown” this weekend but it was vital for it to reopen.

He said:

“We are delighted that we are allowed to reopen.

“But we do not know what level of demand we are going to see or how customers are going to behave.

“The government has given us guidance that is open to our interpretation and everybody is doing what they think is best.

“It is like going into the great unknown.”

Meanwhile, the sector, which employs around 9,500 people across the district, has reopened at a key time.

Space has already been created by North Yorkshire County Council for some bars and restaurants, with temporary pedestrianisation expected on Parliament Street and Kings Road.

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Measures to ensure social distancing are also in place with pubs taking bookings for tables ahead of reopening and people registering their details with restaurants before they enter in order to help with track and trace.

But, while some are happy to see the sector reopen, owners are under no illusion that the spring months will be key for businesses to survive.

Simon Cotton, managing director of the Fat Badger pub and White Hart Hotel, told The Stray Ferret recently that for some firms the next three months is crucial to survive the winter period when custom often drops off.

Mr Banks added that some businesses were already looking six months ahead and planning into next year for bookings.

“The next three months will be crucial because people have built up a war chest of income.

“My concern is that from September or October that is going to reduce and the amount of money that will be in circulation will drop and it will be a tough winter.”

With that in mind, as Harrogate’s hospitality sector opens its doors once again, it will be on us to visit our favourite bars, restaurants, hotels and cafes to ensure they survive.

After almost 4 months of closure, Harrogate’s hospitality industry welcomes the government’s decision to reduce the two-metre social distancing rule.

The West Park Hotel in Harrogate, is one of those now getting ready to re-open its doors on July 4.

Anthony Blundell, Assistant General Manager and Harrogate resident told the Stray Ferret that a relaxation of the 2m rule was a ‘vital’ part of being able to re-open.

” It’s really exciting news… at 2m we could only run at 30% capacity but at 1m its about 70%… We are looking at starting some training next week so all our staff are on board with how we will work, making sure we are covid secure. We are doing a lot of refurbishments so fingers crossed it will all be ready for the 4th… We are really looking forward to welcoming our guests back.

“QR codes so people can order from their mobiles, sanitizing stations at the entrance way and key touch points, and masks or visors for members of staff, are just some of the measures we will be putting in place… we hope people feel safe but welcome.

Boris Johnson announced yesterday that pubs bars, restaurants and hotels would be able to re-open but only with table service if indoors and increased cleaning procedures. Owners will also be asked to keep contact details of customers to help with contact tracing.

The Stray Ferret has been asking people in Harrogate whether they feel ready to return to pubs and restaurants.

It comes after Boris Johnson announced this afternoon that pubs, restaurants, hotels and cinemas would have the green light to open on 4 July.

The two-metre social distancing rule will be replaced with a ‘one metre-plus’ rule, with the government satisfied that the coronavirus rate of infection has fallen sufficiently.

But will people in the district feel comfortable returning to hospitality…

Major events could return to Harrogate Convention Centre in the autumn, according to the council, bringing a much-needed boost to the local economy.

The centre is currently occupied by the NHS Nightingale hospital, but with the current contract set to run out at the end of July, discussions are being held with event holders to enable visitors to be welcomed safely..

Harrogate Borough Council, which owns the convention centre, said it is awaiting confirmation from the NHS about whether the contract will continue, but in the meantime is working to ready itself for events to return when government guidance allows.

The convention centre is offering additional space for free, including its landmark auditorium, in order to enable social distancing. A spokesman for the council said:

“Much work will need to be done to return the convention centre back to normal from its role as a Nightingale hospital supporting the national response to the coronavirus pandemic.

“That will involve more than just cleaning.  We will be putting measures in place to ensure future events can go ahead safely and in line with social distancing rules.

“We look forward to welcoming back clients as soon as we are able to.”

Harrogate Convention Centre, currently home to a Nightingale hospital, could be opened for events from September

Sandra Doherty, Chief Executive of Harrogate District Chamber Commerce, said events returning to the convention centre would be “fantastic news for Harrogate’s hospitality industry and the town itself”. She added:

“Some accommodation providers had feared the convention centre and exhibition halls might have been out of commission until next spring, which would have been a disaster for many of them.

“Those who rely on the conference and exhibition trade can now look ahead to the rest of the year with a little more certainty. October and November are particular busy months, with the halls hosting a number of major shows, including Country Living and Knitting and Stitching.

“The creation of the Nightingale Hospital in the Convention Centre put Harrogate centre stage in the fight against Covid-19. Being able to host a 500-bed emergency hospital demonstrates its capabilities. We now need to capitalise on this and use it as a powerful selling tool to win new conferences, event and fairs.”

Among those preparing to go ahead are the Knitting & Stitching Show in November and the Country Living Christmas Fair in December, both run by Upper Street Events, which has been liaising with the convention centre. A spokesman said:

“The venue advised us some time back that they would be contracted with the NHS until the end of July. They then plan a deep clean and to complete some development work, they will be operational for ‘normal’ business from September.

“For this reason, we are continuing to plan the events. We are expecting some detail in the next few weeks on how the events industry should unlock and we will then be able to give guidance on visitor and exhibitors expectation, as you will have seen from other industries such as retail.”

Meanwhile, the Homebuilding and Renovating Show, has been postponed from November to February next year, with organisers also planning to return to their normal November dates at the end of 2021.

Comic convention Thought Bubble has also announced that this year’s event will be virtual and it plans to return to the convention centre in 2021.

Cedar Court hotel in Harrogate has reopened to key workers as they prepare to fully re-open to guests on July 4th.

From today (June 15th), guests are asked to bypass the traditional hotel reception and check-in themselves using a screen or an app. Electronic keys are available to download via guest’s mobile phone.

A one-way system has also been introduced inside the hotel to encourage social distancing and staff are now wearing face coverings and gloves.

Speaking to the Stray Ferret, Wayne Topley, Managing Director of Cedar Court Hotels, said around £25,000 has been spent on coronavirus safety measures to “create confidence for staff, guests and suppliers.”

He said:

“There will be far more visible cleaning.  How a hotel was cleaned and maintained used to be all part of the mystery and the housekeeping efforts were pretty much hidden from view; you will now see our Housekeepers with the confidence to be able to explain to our guests the efforts and procedures that they are undertaking to make their stay safe and Covid-Clean.”

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Cedar Court was one of the first hotels in Harrogate to close on March 20th. The government is yet to formally announce the reopening of the sector but hotels in the district including Cedar Court and the White Hart expect to be allowed to welcome all guests from July 4th.

Mr Topley added: “We are extremely confident in our new procedures and we now look forward to welcoming guests back again who can stay and dine with us with complete peace of mind.”

With less than four weeks remaining in the contract between the NHS and Harrogate Convention Centre, both parties are remaining tight-lipped about the future of the Nightingale Hospital.

The initial agreement allowed the NHS to establish the emergency hospital across eight halls at Harrogate Convention Centre and was set to last until the end of June. No rent was payable to HCC – which, owned by Harrogate Borough Council, had to cover costs using taxpayers’ money.

Now, with the end of the contract looming, the council has refused to comment on whether any further agreement has been made.

However, with national government advisors speaking publicly about the likelihood of a second wave of Covid-19, it seems unlikely the NHS will take down the facility in the near future. England’s chief medical officer, Prof Chris Whitty, said this week:

“It may be that there’s a seasonal element and if so, for most respiratory viruses, they are more likely to be transmitted, there is a higher likelihood of transmission, in the winter.

“The winter is always worse than summer, spring and autumn for health services, and we need to think about this in terms of how we come out for the next phase.”

While having the NHS Nightingale on stand-by has been described by many as reassuring, concerns have been raised repeatedly about the potential impact on the local economy – especially as hospitality businesses prepare to reopen in early July.

Harrogate’s businesses are heavily reliant upon tourist and conference visitors to the centre, which says that it contributes around £60m to the local economy. Hotels, restaurants and bars have already spoken out about the need to fill the gap left by the conference trade.

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Harrogate Borough Council refused to make any comment on the status of negotiations with the NHS over the future of the Nightingale hospital, saying the contract was confidential. Last month, HCC director Paula Lorimer told The Stray Ferret that the next events were scheduled for August and, in the meantime, she was doing all she could to reschedule events which could not be held.

This week, Harrogate District Chamber of Commerce’s chief executive, Sandra Doherty, told The Stray Ferret it was a “feather in Harrogate’s cap” to be chosen to host the NHS Nightingale for the region. However, she warned:

“The conference and exhibition industry is the life blood of Harrogate’s economy, and those businesses that rely on this vitally important trade need clarification as to when these venues will be handed back.

“Whilst the coronavirus lockdown has resulted in the cancellation and postponement of many events, organisers will now be looking to reschedule them for later in the year. Harrogate is blessed with a number of other superb conference facilities, and we need to do everything we can to encourage organisers to consider using them as an alternative.

“We must do everything in our power to keep new and existing business here.”

This column has been written for The Stray Ferret by the Managing Director of Rudding Park Hotel and Spa in Harrogate, Peter Banks:   

I am an hotelier. Sadly, it defines my existence. For 35 years I have worked in, or managed, organisations that provide hospitality and welcome guests 24 hours a day, 365 days a year. I am part of the industry that never sleeps. Until now. The “clang” when I closed the gates was both literal and metaphorical.

Suddenly we have no guests, no staff, no reason to get out of bed. To say I feel rootless is an understatement. Strange times indeed.

The view of the pandemic from the Hospitality industry has been in five very distinct periods:

The first was the week when Boris told everyone not to go to the pub and restaurants, but gave us no support. In that week it is estimated that 250,000 hospitality jobs were lost. This was the worst five days in my career. We’ve built Rudding over 24 years, and in 24 hours it all came crashing down.

The second period was one of euphoria, when that wonderful Mr Rishi Sunak (I love him and want his babies!) announced the furlough scheme that saved so many hospitality jobs while the scheme lasts.

The third was one of acceptance and hard work, only 12 of us were not furloughed. We tried to understand how furlough worked, we closed the hotel, turned off all appliances, moved all the furniture, emptied freezers (how much vanilla ice cream does one operation need across five kitchens?) and dealt with a barrage of phone calls from guests who were trying to process the impact on their plans. One guest wanted to know what had happened to his bottle of gin that he had won as a prize in November and left at the Hotel. (yes – really!)

The fourth was settling in to the new normal; zoom meetings, moving bookings, remote working, and starting to understand the financial damage this has done to our industry. We sell serviced space, if we can’t sell that space it is exactly the same as a manufacturer having a warehouse fire and all of his stock going up in flames. Make no mistake, there will be many hospitality businesses (primarily stand alone restaurants), that will not reopen. The high street will be changed for good.

The fifth, and current, is where are trying to reimagine the Hotel of the future, with social distance built in, How welcome will guests feel going to a Perspex screen reception, ordering on an App rather than to a person, less service staff in the restaurant, how do you socially distance in a Kitchen,  booking slots in the steam room, additional and visible cleaning, temperature checks on staff and guests when walking through the door, your barman wearing a mask, 72 hours between hotel room occupancy, a cashless society, no flags on the golf course, no loo blocks open on the holiday park, what will our revenues be like….. The list is never ending and some will come true and some won’t – but the hospitality world that I have known will be turned on its’ head.

For an industry that only exists to facilitate social interaction, discouraging social interaction is against the very core of our being. We thrive on providing “hands on” personal service, and this will not be possible.

When this is all over, and we emerge from our caves, shaking our heads and wondering if it was all a bad dream, please go to your local restaurant, pub, hotel, golf course, holiday park or spa and give them your support. As Hoteliers and service professionals we need to look after people and make people feel happy. It’s why we do our job and it’s what we’re missing dreadfully.

As we say in Hospitality before a particularly difficult service –“I’ll see you on the other side”!

The night Peter closed the gates of Rudding Park