Hospitality reopening crucial for Harrogate after tough lockdown

The reopening of bars, restaurants and hotels across the Harrogate District is a vital moment as the hospitality sector looks to recover from the battering of three months worth of lockdown.

Since March, the industry, worth around £200 million a year for Harrogate alone, has borne the brunt of the economic impact of lockdown with furloughed staff, loss of customers and no income.

It’s been three months since the last pint was pulled and hotel doors were closed on an industry that relies on the public to venture out and part with their hard earned cash to survive.

Now, as revellers await that long awaited beer with friends or an evening meal, hospitality owners say they need to make the best of the lockdown relaxations.

Peter Banks

Peter Banks, managing director of Rudding Hotel and Spa in Harrogate.

Peter Banks, managing director of Rudding Park Hotel and Spa, said the sector was entering “the great unknown” this weekend but it was vital for it to reopen.

He said:

“We are delighted that we are allowed to reopen.

“But we do not know what level of demand we are going to see or how customers are going to behave.

“The government has given us guidance that is open to our interpretation and everybody is doing what they think is best.

“It is like going into the great unknown.”

Meanwhile, the sector, which employs around 9,500 people across the district, has reopened at a key time.

Space has already been created by North Yorkshire County Council for some bars and restaurants, with temporary pedestrianisation expected on Parliament Street and Kings Road.

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Measures to ensure social distancing are also in place with pubs taking bookings for tables ahead of reopening and people registering their details with restaurants before they enter in order to help with track and trace.

But, while some are happy to see the sector reopen, owners are under no illusion that the spring months will be key for businesses to survive.

Simon Cotton, managing director of the Fat Badger pub and White Hart Hotel, told The Stray Ferret recently that for some firms the next three months is crucial to survive the winter period when custom often drops off.

Mr Banks added that some businesses were already looking six months ahead and planning into next year for bookings.

“The next three months will be crucial because people have built up a war chest of income.

“My concern is that from September or October that is going to reduce and the amount of money that will be in circulation will drop and it will be a tough winter.”

With that in mind, as Harrogate’s hospitality sector opens its doors once again, it will be on us to visit our favourite bars, restaurants, hotels and cafes to ensure they survive.

Councils urged to help pubs and restaurants create more space

As pubs and restaurants have now been given the go-ahead to reopen next month, the political debate has shifted kerbside as councils are urged to allow businesses to create space on pavements for drinkers and diners.

Prime Minister Boris Johnson announced this afternoon that pubs, restaurants and hotels will be able to reopen from July 4 after three months of lockdown.

The two metre social distancing rule will also be relaxed to one metre where possible, but people will be encouraged to use their “common sense” and keep their distance.

But the debate among local politicians has now shifted onto how to help businesses deal with the number of customers who are eager for a pint while abiding social distancing guidance.

Ahead of the announcement, trade bodies in the Harrogate district called for quicker licensing laws to help pubs and restaurants open more space onto pavements to increase capacity.

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Geoff Webber, leader of the Liberal Democrat group on North Yorkshire County Council, said that the district and county authority should support businesses where possible and monitor social distancing.

He said: “My first reaction is that it is too soon.

“But as a county council we should do everything we can to assist business. There is a danger that the pavements can get congested, so it needs to be monitored.”

Andrew Jones, Conservative MP for Harrogate, said in the House of Commons this afternoon that he supported using outdoor space for hospitality and added that jobs in the district “depended on it”.

Pleased to be able to ask @BorisJohnson about using outdoor space to ensure space for hospitality businesses to open safely. Many jobs and businesses depend on this locally in #Harrogate & #Knaresborough. pic.twitter.com/lrdHA8qEpy

— Andrew Jones MP (@AJonesMP) June 23, 2020

In response to Mr Jones, the Prime Minister urged local authorities to “be more creative” and said that there was “plenty of space to be found”.

Julian Smith, Conservative MP for Ripon and Skipton, has been contacted for comment on the news but has yet to respond.

Jack Woodruff, owner of The Disappearing Chin in Beulah Street, Harrogate, said a quicker licensing process would help  to open up more space in front of the bar.

He said: ”I’d like to hear a relax in outdoor licensing law from the government,

“I had one in from months ago but you have to go through several agencies.

“A relaxation to those rules would be ideal and it would be a really big help as we have a few areas that would allow that at the front but currently can’t use.”

The news comes as businesses in the district called for clarity on the the rule in order to reopen in July.

Pub, hotel and restaurant owners said the rule needed to be relaxed in order for their businesses to be viable after lockdown.

District hotels, pubs and restaurants desperate for one metre clarity

Hotel owners, pub landlords and restaurants in the Harrogate District say they are desperate for clarity on the reopening of the hospitality sector after a tough three months of lockdown.

Prime Minister Boris Johnson is expected to make an announcement today on cutting the two metre social distancing rule and relaxing restrictions as pressure mounts on the government to revive the economy.

It comes as the industry has been hit hard by lockdown with hundreds of staff furloughed and hotels, bars and restaurants closed to the public since March.

In Harrogate, Simon Cotton, owner of The Yorkshire Hotel and White Hart Hotel, said introducing a one metre rule would “without question” help his business and boost capacity to around 80% compared with just 25% under the current guidance.

The Yorkshire Hotel, Harrogate.

Mr Cotton added that he was eager for the government to give more clarity on social distancing rules so that hotels can prepare for a July opening.

He said: “We need to know that now. We have prepared for a lot of things, but we cannot do more until we known the rules.

“We are desperate for this to be able to plan. We are in the time of the year where we normally make our money. It is where most businesses survive. If you do not have a good summer, then you will not survive the winter.”

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The need for clarity is shared by pub owners who will have to grapple with the number of drinkers looking for a long awaited pint.

Trade bodies have already called for local authorities in the district to speed up the licensing process to help bars in the district open out onto the street and create space for customers.

But Tony Brown, manager at The Crown in Pateley Bridge, said it would not be viable for his pub to reopen if the two metre distancing rule is not cut.

He said: “For us, it’s quite simple, if social distancing doesn’t come down from two metres to one, it won’t be financially viable for us to reopen on July 4.

“Even with a change in social distancing, we will still need to look at what other measures we will need to put in place, such as a screen at the bar and markings on the floor. I’ve kept in touch with our regulars and they can’t wait for us to reopen.”

Sara Ferguson, owner of Sasso restaurant in Harrogate.

Meanwhile, Sara Ferguson, owner of Sasso restaurant on Princes Square, Harrogate, said the need for a clear picture from government extends to staff.

She said: “We need clarity on whether it’s one metre or two metres and whether we are allowed customers inside or outside.
“We also need clarification on the coronavirus job retention scheme and if staff can work part time.”
Cedar Court Hotel in Harrogate reopens to key workers

Cedar Court hotel in Harrogate has reopened to key workers as they prepare to fully re-open to guests on July 4th.

From today (June 15th), guests are asked to bypass the traditional hotel reception and check-in themselves using a screen or an app. Electronic keys are available to download via guest’s mobile phone.

A one-way system has also been introduced inside the hotel to encourage social distancing and staff are now wearing face coverings and gloves.

Speaking to the Stray Ferret, Wayne Topley, Managing Director of Cedar Court Hotels, said around £25,000 has been spent on coronavirus safety measures to “create confidence for staff, guests and suppliers.”

He said:

“There will be far more visible cleaning.  How a hotel was cleaned and maintained used to be all part of the mystery and the housekeeping efforts were pretty much hidden from view; you will now see our Housekeepers with the confidence to be able to explain to our guests the efforts and procedures that they are undertaking to make their stay safe and Covid-Clean.”

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Cedar Court was one of the first hotels in Harrogate to close on March 20th. The government is yet to formally announce the reopening of the sector but hotels in the district including Cedar Court and the White Hart expect to be allowed to welcome all guests from July 4th.

Mr Topley added: “We are extremely confident in our new procedures and we now look forward to welcoming guests back again who can stay and dine with us with complete peace of mind.”

Harrogate hotel will light up every night for NHS staff

A Harrogate hotel will light up every night to show support for NHS staff battling on the frontline against coronavirus.

The Crowne Plaza, on King’s Road, is currently closed following government guidance but there are a few staff still working to maintain the building.

Last night was the first time the hotel staff lit up different rooms to spell out NHS and they will make some minor tweaks to improve it going forwards.

Vanessa Jackman, who is part of the hotel’s management, told the Stray Ferret:

“The hotel, along with the whole world, is so appreciative of the NHS staff and all of the key workers keeping us going during the coronavirus pandemic.”

The hotel is next door to the Harrogate Convention Centre, which is currently being converted into a Nightingale Hospital for Yorkshire and the Humber.

Tourism industry prepares for coronavirus in Harrogate district

The threat of coronovirus and increasing prospect of restrictions on travel could have a major impact on the tourism industry in the Harrogate district. 

With the area’s economy heavily reliant on tourists and business visitors, anything which deters people from coming – or any cancellation of large events – could have serious repercussions. 

Kim Wilson, who is chair of guesthouse association Accommodation Harrogate and runs The Camberley and The Lodge with her partner, said although there had not been cancellations, occupancy rates had been below average for this time of year. 

“The hardest thing to quantify is reasons for not booking,” she said. “It has been one of the quietest periods we’ve had – we’re normally full every Saturday night, but in February we’ve been half- or three-quarters full.” 

Although several events around the UK, such as the London Book Fair, have been called off because of coronavirus, no conferences have yet been cancelled in Harrogate – including the Conservative Party Spring Forum, which is set to go ahead at Harrogate Convention Centre in early April.  

Meanwhile, other events are still expected to go ahead this month around the district, including Harrogate Charity Beer Festival this weekend and Springtime Live at the Great Yorkshire Showground at the end of March. 

Advertising for Springtime Live in Harrogate which is going ahead despite coronavirus

Springtime Live is still going ahead as planned at the end of March

A spokesman for organisers the Yorkshire Agricultural Society said: “We continue to follow advice from the Government regarding Coronavirus and as such, there are no plans to cancel any events held here.   

“Appropriate measures have been put in place including stepping up hygiene messaging across the site and we are arranging for extra sanitizing gels. We will continue to monitor the situation.” 

Boost for ‘staycations’

Some hotels, meanwhile, are hoping to benefit from British people taking more holidays in the UK this year. 

Simon Cotton, managing director of HRH Group, which owns The Yorkshire Hotel and The White Hart in Harrogate, said: “I’ve heard quite a lot of people saying, ‘I was going to go abroad and now I’m thinking of just making a staycation of it’.” 

As vice-chair of the Harrogate Hospitality and Tourism Association, representing the larger hotels in the district, he said there did not yet seem to be any cause for alarm. 

“We’re preparing in case things get worse,” he said. “That’s sensible and the right thing to do, but in the hope that these are things we won’t need to do.” 

Measures being taken include stocking up on sanitising gel, carrying out additional cleaning of frequent touch-points such as door handles and lift buttons, and asking staff to report any signs of illness before coming to work. 

Mr Cotton said, in the event of a hotel being directly affected by a case of coronavirus in a guest or member of staff, the association would work together to support it and to honour other guests’ bookings so they could still visit Harrogate.