A control room monitoring more than 200 CCTV cameras in the Harrogate district has not been manned at times over the last year due to staff shortages.

The control room, run by Harrogate Borough Council, oversees cameras operating 24 hours a day in Harrogate, Ripon and Knaresborough.

Control room staff are able to respond to police reports and track suspicious activity. Police can buy the footage to use as evidence in pursuing crimes.

Julia Stack, community safety and CCTV manager at the council, was asked by Councillor Victoria Oldham at a meeting of the council’s overview and scrutiny commission this week whether the room needed to be staffed.

Ms Stack replied the priority was to “man that service for 24 hours a day”, adding:

“I will be honest,. We have had some challenging issues in terms of recruitment within the last 12 months so there have been times when we have been unable to have the staff there but the cameras will be recording.”

Ms Stack added the team was now “almost at full complement of staff”.

Cllr Oldham, a Conservative who represents Washburn, replied:

“I’m aware of two incidents last week when it wasn’t manned and one of them could have been very embarrassing.”

Julia Stack speaking at the meeting

Ms Stack said the service worked closely with police but added:

“There’s always the risk we may be dealing with one location and there may be something happening in another one. That is down unfortunately to consistent funding cuts to the service.”

The long-term future of the service when Harrogate Borough Council is abolished at the end of this month and North Yorkshire Council takes over is unclear.

Scarborough and Northallerton also have CCTV control rooms in the county and Ms Stack the service overall was inconsistent and would be reviewed.

Cllr Windass speaking at the meeting

Councillor Robert Windass, a Conservative who represents Boroughbridge, said Boroughbridge had been “kicked out” of Harrogate Borough Council’s CCTV monitoring system years ago.

Cllr Windass said Boroughbridge Town Council now provided CCTV and, unlike Harrogate Borough Council, did not charge the police for accessing it. He said:

“If the police request footage for any crimes there is absolutely no charge because we consider it a valuable service we should provide and support to the police.”

Cllr Mike Chambers, the Conservative Cabinet member for housing and safer communities, replied:

“I agree it is a service that is valuable to the police. But we have a control room that has staff. If we don’t levy charges as many other departments within this council do then how do we pay for the staff?”

CCTV overlooking Harrogate’s Royal Hall

‘Limited resources’

After the meeting, the Stray Ferret asked Harrogate Borough Council about the control room staff situation and what will happen to the service when the council is abolished in four weeks.

A council spokesperson said:

“Our CCTV control room is in Harrogate and has five operators and one CCTV and business crime operations officer, as well as a small pool of casual staff who work alongside full-time officers, who are responsible for surveillance of cameras covering Knaresborough, Harrogate, Ripon and council buildings.

“They also undertake reviews and produce evidence for the police and other third parties, operate a RadioLink service and support a business crime partnership.

“Like ourselves, North Yorkshire Police have limited resources and even if the control room report an incident to the police, there is no guarantee that they are always in a position to respond straight away. Therefore, we ensure cameras record 24-hours a day, 365 days a year so that our staff can aim to get the best evidence to assist with any incidents.

“Closures are kept to a minimum and shifts are extended with staff work overtime to ensure sufficient support for the CCTV control room.

“In recent months, we have seen a limited number of applicants to the roles available. And once appointed, each post is subject to police vetting which takes times to be thoroughly carried out, followed by a two-month training period.

“However, we can confirm that two new appointments have recently been made.

“From 1 April there will be no change to the service.”

Skipton and Ripon MP Julian Smith has said the supply of covid tests is improving after complaints that the system is in “chaos”, with health workers and residents left empty handed.

Mr Smith was told at a North Yorkshire County Council meeting on Friday that there have been no lateral flow tests available at Skipton’s pharmacies with staff at the town’s vaccination centre also unable to get tested as demand soared over the festive period.

Conservative councillor Mike Chambers, who represents the Ripon North division, described the system as being in “chaos” after people in the city have struggled to get test kits.

Mike Chambers

Independent councillor Andy Solloway, who represents Skipton West, told the meeting the shortages were putting a strain on the local economy and had also led to some residents launching abuse at pharmacy staff. He said:

Conservative MP Mr Smith said the government recognised there has been a surge in demand for tests and that while supply chains were improving, he would write to Health Secretary Sajid Javid to highlight the issue.

He said:

“The government is aware there was a big crunch point just after Christmas and they are now more confident on supply.

“This is an important issue as we need to get people confident to go to their workplaces, particularly health workers and others on the frontline.”

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‘Ridiculous situation’

Friday’s meeting also heard complaints from Conservative councillor Stuart Martin that health workers – including a family member – had been unable to get tested.

Stuart Martin

Councillor Martin, who represents Ripon South and is also chairman of the county council, said:

“My daughter is a paramedic and some of her colleagues came to my door over the Christmas break as they were unable to access any testing kits whatsoever.

“Luckily we had a couple of tests that we were able to give them, but this is a ridiculous situation.”

It comes as the government has said the current Plan B covid restrictions will remain in place for now.

Changes from tomorrow

It has also been announced that people who test positive with a lateral flow test do not need a follow-up PCR test if they do not have symptoms. These changes come into force from tomorrow.

Mr Smith told Friday’s meeting that he believed the Plan B rules – which include working from home, face coverings on public transport and in public places, and NHS covid passes – were “relatively soft” and that the decision to stick with them was “proportionate”. He said:

“It feels as if that judgement has been correct, but obviously there are still very strong crosswinds on parts of the NHS.

“We are not out of the woods yet and we all need to do whatever we can to encourage the following of the rules.”