Managers appointed at Harrogate care home after ‘requires improvement’ rating

A care home in Harrogate has appointed a new registered manager and a regional manager following a recent “requires improvement” rating.

The Care Quality Commission found the leadership at Avon Lodge, on Harlow Moor Drive, to be “inadequate”, with “widespread and significant shortfalls” in a report published last week.

Following a two-day inspection in February, the care home was downgraded from its previous “good”. Three key areas were assessed, asking if the service was safe, effective, and well-led, but only safety and effect were found to be “good”.

The managers were appointed in response to the report.

A spokesperson for Milewood Healthcare, which runs Avon Lodge, said:

“We have taken prompt action to remedy the issues identified by the CQC at the February inspection, working closely with both North Yorkshire County Council and the regulator to address concerns raised.

“We are confident the required changes are now embedded into practice and all necessary improvements are demonstrably in place.

“Milewood Healthcare is committed to delivering the best positive outcomes for all our service users.”

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