This article is sponsored by Yorkshire Water
The Priority Services Register by Yorkshire Water helps customers who might be significantly impacted if they can’t access water for a short period of time, or people who need to tailor their interactions with the company.
Yorkshire Water customers can sign up for a variety of kinds of extra help.
- If you have sight problems or are deaf or hard of hearing, you can receive your bill in large print, braille or audio
- You can sign up for advanced notice of planned works; Yorkshire Water can even arrange a personal visit if there’s something big happening
- If you’re more reliant on a continued water supply (for example if you’re a new parent or have home dialysis), you might be offered a priority water supply connection or get bottled water delivered straight to your door if Yorkshire Water needs to interrupt your supply
- You can set up a security password so you’ll always know it’s a genuine Yorkshire Water employee if you’re concerned about unwanted callers
- If you’d like someone else to manage your account, you can nominate someone on your behalf
- Assistance with reading your meter, such as if you’re struggling to bend down or access your meter
Ash Roberts, customer vulnerability manager at Yorkshire Water, said:
“We offer our priority services as a way of providing a little extra help to our customers that need it most.
“As well as alternate bill formats, help reading your meter and the ability to set up a password so that you know it’s always us calling, customers on our priority services register also get extra assistance during a temporary interruption to their water supply, as we’ll deliver bottled water straight to your door.”
If you or a family member or friend would benefit from joining the register, it’s free and fast to sign up.