In this article, which is part of a series on the 12 stories in the Harrogate district that shaped 2023, we look at businesses and brands that came and went on our local high streets.

The Harrogate district has seen a range of national and independent retailers come and go on the high street this year.

A cinema in Ripon folded, Harrogate got its first world supermarket, and A-ha’s sound technician even opened a local bar.

And let’s not forget the Rooftop which opened to the public for a grand total of 48 hours…

Today, we’re looking back some standout moments on the district’s high streets.

Came – The Inn Collection Group opened three sites in the Harrogate district

Harrogate, Ripon and Knaresborough were all in the spotlight following the opening of a new Inn Collection hotel in each area.

The Inn Collection Group, which bought the former Dower House in Knaresborough along with the George Hotel in Harrogate and the Ripon Spa Hotel, markets its venues as ‘inns with rooms’.

All three sites got fresh new looks following multi-million pound makeovers.

The new Ripon Inn, which opened in October, has 58 bedrooms and two bars. The group’s managing director told the Stray Ferret the bill for the site was “close to eight figures”.

The Knaresborough Inn opened its doors in August. It no longer has a spa and gym but boasts 56 rooms compared to a previous 38.

Finally, The Harrogate Inn closed in January for refurbishments. It has a new entrance, a new bar and restaurant, 96 rooms and two new outdoor patio features.

The Knaresborough Inn.

Came – Jollyes pet store opens in Harrogate

A national pet chain, Jollyes, opened on Hookstone Park in September.

The store sells a wide range of pet foods, toys and bedding. It also offers a pet grooming service.

The Harrogate store is one of 95 sites in the UK and the company plans to open another 10 by the middle of 2024.

Went – national retailer Paperchase folds

Paperchase, which had a store on James Street in Harrogate, closed after the company went into administration in February.

As part of the closing down sale, the company sold off cards, gifts and stationery for up to 70% off – with cards going for as little as 10p.

Tesco bought the rights to the brand, entitling it to sell Paperchase items in its supermarkets, but did not buy the stores.

The move affected 106 Paperchase shops and more than 800 staff nationally.

Came – soft furnishing brand Sophie Allport came to James Street

Sophie Allport, an interior furnishing brand based in Lincolnshire, took over the former Phase Eight store in Harrogate.

The Harrogate branch, which opened in November, is the first outside its home county, with other stores in Stamford and Bourne.

It sells a range of homeware, including bedding and crockery, as well as home furnishings, accessories and gifts.

Founder Sophie Allport.

Went – The Rooftop’s two-day tenure in Harrogate

Our next restaurant possibly holds the title for being the most rapid open and closure in recent Harrogate history.

Mexican restaurant, The Rooftop, confirmed it had closed after just two days of trading in August.

Owner Mason Elyas told the Stray Ferret he had been involved in a dispute with business partners and planned to take legal action at the time. However, another restaurant has not yet opened.

Mr Elyas said he had lost £20,000 on the venture but, despite this, hoped to open another restaurant in Harrogate once this issue was resolved.

The restaurant, which was on Cheltenham Crescent, was the third restaurant to open and close in just over a year, following the closure of both Samson’s and HG1.

Came – Harrogate’s first world food supermarket opens

All Nations Supermarket, on Skipton Road, opened in September.

It stocks a wide variety of Asian, African, Middle Eastern and European foods and ingredients – the first of its kind in the town.

The store also has a butchers counter selling fresh meat and stocks halal foods too.

The opening created a real buzz on the Stray Ferret’s social media, with more than 1,000 people reacting to a post about the new venture.

All Nations Supermarket also sells Tik Tok-viral Buldak products, as well as a range of Asian spices, Middle Eastern desserts and even fresh fruit and vegetables.

Went – Curzon closed Ripon cinema

Ripon’s only cinema, Curzon, closed its doors in July this year.

The company said the venue faced “specific challenges” and site was “not suited to the long-term direction we have taken”.

Sterne Properties Ltd, which owns the North Street premises, announced in June it hoped to retain one of the cinema screens to become a volunteer-led community project.

It hopes to have the building back open to the public next year, however, no further developments have been announced yet.

Curzon.

Came – Amy Winehouse’s sound engineer opens record shop and bar in Harrogate

Dave Swallows, who has worked with the likes of Amy Winehouse, Erasure, James and A-ha, opened a vinyl coffee house and bar in May.

AAA (pronounced triple-A) on Cold Bath Road sells clothing and vinyl records, as well as serves coffee, food and alcohol.

Mr Swallows, who is originally from Southend-on-Sea but has lived in Harrogate for 16 years, told the Stray Ferret:

“Last July, I was touring with A-ha, playing Rio de Janeiro and the Hollywood Bowl, and then just two days later I was back here, being handed the keys to this place.”

Maybe one day A-ha will decide to Take On the town for one night only…

Went – Joules closed Harrogate store in second blow to James Street

Paperchase was not the only major retailer to closed its doors in Harrogate this year – as Joules saw the same fate.

The closure, which happened in May, came after the company fell into administration in 2022.

However, Next rescued it by paying £34 million for the business, plus £7 million for the head office.

The closing notice did not state a reason for the decision, but added the nearest Joules store is now Ilkley.

Mint Velvet later took on the former Joules site.

Came – Knaresborough banking hub opened to town

Knaresborough’s first banking hub, Cash Access UK, opened its doors in November.

It is a not-for-profit company set up by 10 major high-street banking providers to protect the public’s access to cash.

The hub, on Bowling Green Yard, offers customers of all major banks and building societies the chance to carry out regular cash transactions, from Monday to Friday.

It also provides a community banker service whereby customers can talk to their own bank about more complicated issues.

Community bankers from Natwest, Halifax, Santander, HSBC and Barclays work on rotation at the hub.

Knaresborough Town crier at the opening of the new banking hub.

Went – Ripon said goodbye to M&Co after 44 years of trading

Retailer M&Co went into administration for the second time last December and subsequently closed its doors in Ripon in April.

The website, brand and intellectual property were bought by Yours Clothing — but the shops were not.

This meant all 170 stores, including Ripon which had been open since 1979, had to close.

Around 1,900 employees were affected nationally.

Came – new bar and restaurant 1858 opened in Knaresborough

1858, Knaresborough’s newest bar and restaurant, opened in the former NatWest site in August.

The venue offers lunch and evening meals, Sunday roasts and drinks.

Kim Lancaster, who runs the venue, said the experience is more like “elegant fine-dining” than a “Wetherspoons quick in-and-out” type experience.

Its name derives from the year in which the building was constructed.

Went – Leon closed in Harrogate after nine month tenure

Fast food chain Leon closed its doors in Harrogate in April.

The drive-through’s closure came just nine months after it opened on Wetherby Road.

Starbucks looks set to open in the former Leon site.

It began advertising for staff in earlier this month after North Yorkshire Council approved plans to change the signage outside.

Came – Mandarin Stone opened Harrogate store

National retailer Mandarin Stone opened its doors in Harrogate in November.

The company, which sells a wide range natural stone, porcelain and decorative tiles, took over the former Lynx Menswear unit on West Park.

The Harrogate showroom is the 15th of its kind and the most northerly Mandarin Stone site.

Director Carl Ryan said the company’s “knowledge, passion and enthusiasm” for the industry set it apart in the market.

The Mandarin Stone team.

Went – Harrogate Tea Rooms closed after 13 years

The Harrogate Tea Rooms, in Westminster Arcade, closed with immediate effect in October.

Owners Carrie and Tony Wilkinson announced the news on social media and said the day-to-day running costs were not translating into profit.

They added they would, however, continue making scones for delivery.

Their post said:

“We are as sad and shocked as some of you will be.

“Our tenancy with the new landlord was up for renewal, but with increased rent, energy and food costs, lower than ever footfall, our out-of-the-way location and possibly the ever increasing amount of new coffee shops near us, it has forced our decision to unfortunately not be able to move forward with the business.

The Harrogate Tea Rooms was featured in The Harrogate Crime Series by Malcolm Hollingdrake.

Mr and Ms Wilkinson said DCI Cyril Bennett, one of the main characters, will live “in our hearts and memories”, and “will forever be drinking tea from a China cup”.

Read more:

• ‘I just want my husband back’ – The Stray Ferret Christmas Appeal 2023
• ‘Without my carer I’d be a mess’ – Stray Ferret Christmas Appeal 2023

In this article, which is part of a series on the 12 stories in the Harrogate district that shaped 2023, we look at the closure in July of Ripon’s Curzon cinema 

Film lovers in Ripon  and the surrounding area suffered a blow on July 1 when Curzon, the London-headquartered cinema operator, closed the doors forever at its North Street premise.

That came just ten years after it opened in a blaze of positive publicity.

Has the city seen its final picture show? Or will the projectors be rolling again in 2024?

At the time of Curzon’s withdrawal, landlord Sterne Properties Limited, stated its own disappointment, but also announced plans to bring a community-run cinema to Ripon to operate alongside a leisure hub designed for families with young children.

The James Bond film No Time to Die, was one of the last blockbuster movies to be shown at Curzon’s Ripon cinema

With the New Year just (weeks/days away) the Stray Ferret asked Robert Sterne, director of the Ripon-based property and investment company, for an update.

He told us:

“The closure of Curzon in July this year was a huge disappointment all round, but we see this as an opportunity to make (subject to planning consent) some big changes so that the cinema better serves the community.”

He pointed out:

“There has been lots of interest from a whole range of cinema operators which we are considering alongside a community-run, not for profit venture. However Curzon still hold a lease over the property and it will therefore have to remain closed until terms can be agreed to bring it back under our control. “

Mr Sterne, added:

“We are working hard to this end and hope to be able to give some further updates in the New Year”

A family-focused new facility

In July, Mr Sterne told the Stray Ferret:

“Film lovers can take comfort that one cinema screen will be retained to be run as a community project. That way overheads, and therefore ticket prices, can be reduced whilst continuing to show a range of great films and streaming of live events.

“In addition we are proposing to create a hub for the benefit of local and visiting families with a play centre, baby sensory activities, café/restaurant and retail unit. This is something that has been under-provided locally and for which we see a strong demand.”

Leisure sector experience

In 2013, the company’s conversion of a former furniture store provided the wherewithal for Curzon to come to Ripon and bring cinema back to the city, 31 years after the final curtain at the Palladium on Kirkgate .

Sterne Properties, set up by Robert Sterne’s father Martin, has been investing in Ripon for more than 30 years.

It has a strong track record in the refurbishment  and reconfiguration of redundant buildings in the city, to create mixed-use leisure and hospitality-led schemes that include a residential element.

One high profile example is the former Natwest Bank premises next door to Ripon Town Hall on Market Place South.

It is now the Claro Lounge cafe/bar at ground and basement level, with luxury apartments on the upper floors.

The company whose city centre portfolio includes properties which are home to Halls of Ripon, Caffe Nero, the Little Ripon Bookshop and Appleton’s Butchers, submitted a planning application to North Yorkshire Council in September for, perhaps, its most ambitious project yet – the refurbishment of the Spa Baths.

That application will be determined by the planning authority in the New Year and, if successful, will see a mixed-use  hospitality-led scheme, designed to see the grade II listed Spa building returned to its Edwardian splendour,

Main image: The billboards are currently bare at Curzon’s premises, but cinema could be back in the New Year.

Read more:

• Community-run cinema plan for Ripon
• Curzon confirms closure of Ripon cinema

This year’s Stray Ferret Christmas Appeal is to raise money for a minibus for Dementia Forward in the Harrogate district. 

The appeal is kindly sponsored by Vida Healthcare.

Please give generously to support local people and their families living with dementia. Let’s not forget who needs our help this Christmas.

Today, we learnt about dementia awareness education.

“I just really wanted to know what to do if I came across someone with dementia.”

Fiona Andrews previously worked for the British Transport Police and wanted to direct her efforts to help the community.

During a meeting in 2014, other officers mentioned a lady had got off a train and was confused. She had no ticket and did not know where she was or why she was there. Looking back it was clear the lady had dementia, Fiona said, but 9 years ago this awareness wasn’t the same.

“The conversation came up about what to do about people that come into the train station and clearly have dementia.

“I hadn’t really thought of it before that, but I wanted to be able to confirm these people would be safe when they’re taken off our hands.

“Then, the penny dropped: it’s not about us getting rid of these people, it’s about making others aware of dementia.”

Fiona began learning about dementia and working with various charities to not only educate herself and her colleagues on the disease, but eventually wider community groups.

One of the charities she worked with was Dementia Forward. She added:

“Without a shadow of a doubt Dementia Forward were the best charity out there.

“As soon as I retired, I begged Dementia Forward for a job. Even though it was a small charity back then, I could see just how much of an impact the work was having.

“I offered to sweep floors if it meant I got a job there!”

Dementia Forward’s Young Onset group.

Fiona was offered a full-time role as dementia awareness educator at Dementia Forward in 2017.

Now, various groups approach Fiona and the charity to gain a better understanding of the disease and the support they can put in place.

Fiona will advise them on what dementia is, what the signs are and what families, friends and carers can do to help.

“I will go anywhere and talk to absolutely anyone – I tailored all my education to the environment or group.

“For example, a church group will want to know how to adapt the space accordingly, but I’d speak to people differently in a Tesco or primary school than in the church group.”

Fiona gives people practical information that makes people aware of the changes that dementia can cause, like losing the ability to speak or a decline in mobility, and aims to keep anxieties as low as possible.

She believes a change in attitude is the first step in understanding this awful condition.

“My own father died from Alzheimer’s and, even though I had the experience of it, we still really struggled.

“I try to teach people in a way that I would receive well.”

Members of Dementia Forward’s Hub Club.

Fiona wants people to know that dementia comes in so many forms and isn’t just about memory loss. It’s a disease that affects everything: motivation, compulsion, mobility and social interaction.

As people living with dementia change over time, other people around them need to fit around these changes.

She also holds regular awareness sessions for long-term and new carers. The sessions provide an added layer of support and make them aware of what could come following the diagnosis.

“Sometimes people just want to see they’re not alone. It can be a very lonely disease.

“I’m here to take a bit of stigma away from dementia, to give people a voice and fill the gap between the needs of healthcare and social care.

“A big part of my awareness training is to let people who feel they’re not getting help know that we’re here.”

Fiona and the Dementia Forward team help hundreds of families across the Harrogate district.

But they need YOUR help to continue the vital support on offer and, without it, run the risk of losing the minibus service. We’re still a long way off our £30,000 target and are urging you to please donate whatever you can.

The minibus service allows people to access the support on offer at Dementia Forward. However, Dementia Forward’s current bus is old and tired and urgently needs to be replaced. The charity would seriously struggle to afford a new one, which is why they need your help to keep this vital service going. Without it, many people living with dementia wouldn’t be able to access the help and support they need.

Every donation to our campaign will go directly to Dementia Forward, helping us hit our £30,000 target to buy the charity a new minibus and bettering the lives of those living with dementia and the people around them.

Please give generously to those who need our help this Christmas. Click here to donate – you never know when you, your family or your friend may be in need of Dementia Forward’s help too.

Thank you.

For those that need urgent help or have a dementia-related enquiry, call 03300578592 to speak to a helpline adviser.

This week, we have a selection of photographs showcasing some Christmas scenes across the Harrogate district taken in the December snow.

Photo of the Week will take centre stage from January 2 in our new-look nightly email newsletter. The newsletter drops into your inbox every evening at 6pm with all the day’s stories and more. 
To subscribe click here.

Erica Johnson

Heather Middleton

Jeannette Wilson

Photo of the Week celebrates the Harrogate district. It could be anything from family life to capturing the district’s beauty. We are interested in amateur and professional photographs, in a landscape format.

Send your photographs to letters@thestrayferret.co.uk for a chance to be featured next week, we reserve the right to adjust and crop images to fit into our format.

Messy Buns, on Duck Hill in Ripon, closed its doors on Tuesday.

The café, which opened in 2017, served cakes, coffee and sweet treats.

Owner Lydia Peters posted a tearful video on Facebook to announce the news yesterday.

She said her electricity bill tripled at the start of 2023 and, with the increasing cost of food and ingredients, the business was no longer viable to run.

“I can’t just keep getting more and more into debt because that’s where I am now.

“The reality is they [supplier] are probably going to cut my electricity off any day now.”

Ms Peters told the Stray Ferret “less and less people” came into the café every week, but hopes her video would make people realise “how hard it is to run a business”.

Read more:

• Met Office issues Christmas Eve wind warning for Harrogate district
• Harrogate restaurant and hotel under new ownership

However, she urged people to continue supporting other Ripon businesses:

“I feel lucky to have lasted as long as we have because you see incredible businesses close.

“Please keep supporting business owners in Ripon, because otherwise they’ll go.”

Ms Peters will continue to offer cake-making and catering services despite the closing the café. She told the Stray Ferret:

“I feel quite overwhelmed but I just want to say thank you to everyone that has supported my for the last seven years.”

A patient refused to move his van from the entrance of Ripon dental practice this morning.

The Stray Ferret contacted Bridge House Dental Practice on Bondgate Green and was told by an employee, who wished to remain anonymous, the man “sat in his van and refused to leave”.

They said the man, who arrived at around 10am, became “disgruntled” but “not aggressive”, adding:

“He was telling people how rubbish and how bad our service is when they walked in.”

North Yorkshire Police told the Stray Ferret the force was called to “reports of a confrontation” at around 11am. It added:

“Police officers attended and spoke to a man, who agreed to leave the area.”

The employee said the man left the scene two hours later at midday.

Read more:

• Council said Knaresborough wall was safe three time before it collapsed
• Ripon Grammar School teacher Helen Mackenzie retires after 18 years

Gusts of over 60 mph are causing disruption in the Harrogate district this morning. A Met Office weather warning is in place for wind until 9pm but the strongest gusts are forecast this morning, with Greenhow Hill near Pateley Bridge already recording 63 mph.

A tree came down on the A59 Knaresborough Road near Mother Shipton’s in Knaresborough and rail operator Northern has said its trains are running at reduced speed on several lines and to check before travelling.

Let us know how the storm is affecting you by emailing us at contact@thestrayferret.co.uk.

2.05pm – Harrogate ice rink closed for rest of day

The Ice Rink Harrogate will be closed for the rest of today due to high winds.

A Facebook post from the operator said:

“The Ice Rink is closed for the rest of the day (21/12/23) due to the high winds. We will open as usual tomorrow.

“All people booked on any session affected will be contacted by email to change their booking to another day before the 8th of January. 

“Thank you for your understanding.”

1:23pm Tree down on the Oval in Harrogate

Storm Pia has caused a large tree to fall down on the Oval in Harrogate.

12.10pm Harrogate ice rink closed

High winds forced the closure of Ice Rink Harrogate, the temporary Christmas feature in Crescent gardens.

11.58am: 40,000 customers affected, says Northern Powergrid 

Northern Powergrid, which delivers electricity on behalf of suppliers, has said 40,000 customers in the north-east, Yorkshire and northern Lincolnshire have been affected by Storm Pia. It said in a statement:

“Our teams responded quickly and have already managed to reconnect more than 28,000 of those who have been impacted. We will keep customers updated regularly via text message, on our website and on our social media channels.”

It added West Yorkshire had suffered the most impact so far.

10.55am: Local attractions closed today

Remember, Mother Shipton’s in Knaresborough and the National Trust-owned Fountains Abbey and Studley Royal near Ripon are closed today due to high winds. The horticultural charity RHS Garden Harlow Carr has also cancelled its Glow event tonight and offered a full refund to people who had bought tickets.

9.25am: Storm damage at Crowne Plaza in Harrogate?

A reader has sent us these photos of apparent storm damage at the Crowne Plaza hotel in Harrogate.

Read more:

• Rare mother of pearl clouds above Harrogate and Knaresborough
• Harrogate heroin and cocaine dealer jailed for over three years

9.05am: Tree down on edge of district

Bus driver Jonathan Ruston, pictured below, has been helping with clearing a fallen tree he encountered this morning.

He said it was on the A659 going into Otley, past the garden centre, just before Otley town centre.

Pic Jonathan Ruston

7.30am: Four stalls open at Ripon Market 

Most stallholders have kept away from Ripon Market, which usually takes place on Thursday, except for a fruit and veg stall, a fishmonger, baker and a cheese seller.

Fishmonger Martin Carrick out early this morning serving regular customers Darren and Janet Ratcliffe.

Fishmonger Martin Carrick, whose family has been working at the market for 80 years, said:

“We will. be here for he full day, we have a large vehicle that isn’t affected by the wind like the stalls are and we are looking forward to serving people with their Christmas orders.”

His brother Kevin Carrick, who operates a fruit and veg stall, was also on duty as normal. He said:

“This is our most important market of the year in Ripon and I hope people read the Stray Ferret and know that we will be here all day.”

Kevin Carrick at his fruit and veg stall this morning.

The Stray Ferret has been monitoring Storm Pia and previously reported the closure of several local attractions, including Fountains Abbey and Studley Royal, near Ripon and Mother Shipton’s in Knaresborough.

Harrogate’s RHS Garden Harlow Carr has cancelled its Glow event amid the weather warning.

Stay tuned for further updates.

Read more:

• Storm Pia to bring 61mph gusts to Harrogate district
• Harrogate heroin and cocaine dealer jailed for over three years

The Harrogate district could see gusts of up to 61mph as Storm Pia moves in tonight and tomorrow.

The Met Office has issued a yellow weather warning from midnight tonight until 9pm tomorrow.

The forecast shows Pateley Bridge will see the worst of the storm, with gusts reaching 61mph in the early hours of tomorrow morning.

Winds will reach 54mph in Masham, while Harrogate, Knaresborough and Ripon will see up to 50mph.

Disruption

The Stray Ferret reported yesterday on the disruption already caused by the wind throughout the Harrogate district — now another local attraction has followed suit.

The National Trust announced on social media today that Fountains Abbey and Studley Royal, near Ripon, will also be closed tomorrow. It said:

“It’s already getting rather breezy here at Fountains. With wind speeds set to increase overnight and throughout tomorrow we’ve made the decision to close the site tomorrow, Thursday 21 December.

“We don’t like to disappoint anyone, but the safety of our visitors and team is always our top priority.”

The charity advised people to “check our social media channels and website” for updates.

It comes after Mother Shipton’s in Knaresborough announced yesterday it will close tomorrow, while Harrogate’s RHS Garden Harlow Carr cancelled its Glow event amid the weather warning.

The weather warning is in place for the north of England, Scotland and Northern Ireland.

Read more:

• Harrogate district attractions to close amid wind warning
• Kidnapped Forbidden Corner owner released after kidnapping

Ripon Business Improvement District yesterday announced The Little Beauty Rooms as the winner of its Christmas window competition.

The salon, which is on Westgate, was decked out with pink and silver baubles, pink reindeer, festive green garlands and Christmas lights.

Owner Lynne Stewart told the Stray Ferret the team had decorated the window at the start of November, meaning people had plenty of time to enjoy it. She added:

“This is the first time we’ve entered.

“So many people have told us how much they love it.”

A total of 34 local businesses entered the competition, which first ran last year, and the public voted for their favourite.

Last year’s winner, The Wakeman’s House Café, came second and Saint Michael’s Hospice took third place.

The salon’s team.

Ms Stewart added:

“We’re just so grateful to everyone who voted for us – thank you!”

The salon, which offers a range of traditional beauty treatments and services, has also won an advert in Review Ripon magazine as part of the competition.

Lilla Bathurst, manager at Ripon BID, added:

“We were thrilled that so many Ripon businesses took part in this hotly fought competition.

“The aim with all Ripon BID’s trails and competitions is to get locals and visitors exploring the city and discovering new businesses.”

One lucky local also won a hamper from the Ripon Hamper Company as part of the competition.

Read more:

• New bridal boutique to open in Ripon
• Forbidden Corner owner Colin Armstrong ‘kidnapped in Ecuador’

A Ripon family has called for lessons to be learned after a mother died from sepsis at Harrogate District Hospital.

Angela Laybourn was admitted to the hospital on January 17, 2022, after suffering from lack of appetite and dehydration for around a week.

Blood tests showed she had metabolic acidosis – a build-up of acid in the body. However, this was not documented when she was assessed on a ward, an NHS investigation found.

Ms Laybourn was wrongly sent home three days after being admitted. However, she was readmitted to Harrogate hospital on January 22. She was incoherent and disorientated.

Further blood tests indicating metabolic acidosis weren’t acted upon. She died aged 62 in the early hours of January 24.

Following Angela’s death, husband David, instructed medical negligence lawyers at Irwin Mitchell to investigate his wife’s care under Harrogate and District NHS Foundation Trust.

David, aged 64, has now joined his legal team at Irwin Mitchell in calling for lessons to be learned.

Megan Walker, the specialist medical negligence lawyer at Irwin Mitchell representing David, said:

“Angela was a much-loved wife, mum and grandma, whose death has had a profound effect on all her family.

“Sadly, worrying issues in the care she received, and which contributed to her death, have been identified.

“While nothing can make up for what’s happened it’s now vital that the hospital trust learns lessons from the issues in this case to improve patient safety for others.

“We continue to support David and his family at this distressing time.”

Call for lessons to be learned

Ms Laybourn, who was diagnosed with multiple sclerosis in 1999 and was paralysed from the neck down, died in the early hours of 24 January, 2022, after suffering a cardiac arrest.

Her cause of death was sepsis and metabolic acidosis caused by kidney stones. 

She had a history of kidney stones. In December 2021 she underwent surgery to try and remove them. However, doctors were unable to remove all of the stones because of the complexity of the procedure.

Following legal submissions by Irwin Mitchell, the trust admitted that there was a failure to recognise and treat metabolic acidosis following her first admission on January 17. She shouldn’t have been discharged on 20 January, the trust acknowledged.

Read more:

• Harrogate hospital says strikes ‘significantly impacting’ cancer treatment
• Harrogate hospital defends new parking charges
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An internal investigation report by the hospital trust into Angela’s care identified a total of 18 key findings, root causes and contributory factors into her care.

These included that blood tests that showed metabolic acidosis following her initial hospital admission were not documented when Angela was assessed on a ward.

Mr Laybourn, who was Angela’s carer for 15 years, added: 

“The only way I could describe losing Angela was total devastation. As a family, we couldn’t believe that she was really gone. The grandchildren were knocked for six. Angela’s whole life was based around her grandkids and kids, everything she did was child orientated. She has been taken from all of us.

“The first time that I was aware that Angela had been suffering from metabolic acidosis, was when we received her death certificate. We searched online for the term and were just in complete shock as looking at the symptoms that Angela had they fit the box of metabolic acidosis.

“We just felt let down that no one had picked up on this and that Angela could have been treated for this.

“I miss her all the time. The loss of Angela has created an emptiness in my life which will never be filled. All I can hope for is that by speaking out improvements in care can be made as I wouldn’t want others to go through the pain our family is.”

Trust apologises

Dr Jacqueline Andrews, executive medical director at Harrogate and District NHS Foundation Trust, said:

“We would like to offer our sincere condolences to the family and friends of Mrs Laybourn.

“We failed to deliver the level of care Mrs Laybourn and her family should have been able to expect and for this we would like to sincerely apologise.

“We are committed to learning from what has happened and are implementing new systems and processes to reduce the likelihood of important blood test results being missed to ensure we do all we can to prevent such incidents from occurring in the future.”