For 11 disabled people preparing to move into their own flat within a new assisted living development in Harrogate, there are mixed emotions.

There’s a natural apprehension about the change and challenges ahead, as they make their desired move towards more independence and control over the way they live their lives.

But there’s also excitement at the prospect of having their own key to a home that is theirs alone. For most, it will be the first time in their lives that they will have their own front door. Their fully-accessible, modern and spacious apartments will bring them a new level of independence. They will be able to use their space as they wish – to relax, entertain, cook and have friends round.

The £7.5 million St Roberts Grove development was unveiled on Wednesday by the charity and social enterprise, Disability Action Yorkshire. It will replace the organisation’s existing 20-bed residential care home for younger adults on Claro Road.

The scheme is designed to empower people with disabilities to be independent and live their life to the fullest, as they want to live it, while ensuring that support is on hand for them when they need it.

Each flat has its own kitchen, living area, bedroom and en-suite wetroom, and has been custom designed for the individual needs of its inhabitant. Staff from the charity will be on site 24 hours a day to provide personalised care and support. Each flat will also have a call bell system so tenants can ask for assistance if they need it.

‘Nervous and excited’

Jacqueline Kelly, left, with Claro Road support carer Tracey Wilson.

Jacqueline Kelly is among the first group of residents, mostly aged between 18 and 45, who will be moving into their new homes on Monday.

Attending the official opening of the development last Wednesday, Jacqueline had just a few bits left to pack over the weekend. For the last 24 years, she has been living at Claro Road, where she’s had her own bedroom and en-suite wet room but has shared a communal living room, dining room and kitchen. So this will be a big change for her. She said:

“I’m nervous but I’m excited about having my own space. I’ve been to see my new flat and have been trying to imagine it with my furniture in there. I want to be relaxed in it and make a good job of it, to make a life. I want to enjoy it.”

‘This is just the next challenge’

Nick Moxon outside his new flat.

Nick Moxon feels the same way. He’s slightly apprehensive about moving into his own flat after 14 years at Claro Road. But, at the same time, he’s looking forward to being more independent and is relishing the challenge ahead of him. He said:

“This will be the first time I’ve lived on my own. It’s a bit daunting and a new experience. I’ll need to adapt to my new support package and the set times that I’ll have help, but it should make me more independent. Sometimes you have to go out of your comfort zone, but you take it step by step.”

Nick said he’d gained a lot of self-confidence during his time at Claro Road and had met some great people, who he would miss. He said:

“I’ve been used to living in a community, so I’ll miss seeing the other people as often. I’m quite active socially so I’ll be inviting them over – I’ll able to have people round to the flat when I want to.”

Nick said he was very impressed by the spaciousness of the flats, with the size of the bathrooms really standing out for him.

And once he’s settled in, there’s one thing that he’s set his sights on achieving this year. He said:

“I’m looking forward to doing some cooking. I won’t be able to cook completely independently and will need a bit of support, but by the end of this year I want to have mostly prepared a meal by myself. I’m going to cook a meal and have my family over as my first visitors to try it. If I can cook a meal for them, I’ll be dead proud.

“It’s the little things that people take for granted that for people like me are so emotional. Last year I went to Norway on a cruise and this is just the next challenge.”

Setting the standard

The facility is owned by Highstone Housing Association, with Harrogate-based Disability Action Yorkshire providing care and support. The first phase of the development comprises 23 individual one and two-bed apartments. A further 12 will be built on the site of the existing care home, which will be demolished later this year. The project is expected to be completed in 2026.

“St Roberts Grove sets the standard,” said Baroness Tanni Grey-Thompson, a multi-gold-medal-winning Paralympian and now Deputy Lord Lieutenant of North Yorkshire. She was at the official unveiling and open day, and was impressed with the new development. She continued:

“It’s lovely. It’s so good for people to have their own space and to have decent quality accommodation. It helps them be more independent, fitter and healthier.

“I’ve looked around one of the flats and it was lovely, with two bedrooms and two big bathrooms. Having that support on site is really important for the residents, as well as having their own living space. It’s personalised. It’s something that other places can really learn from.”

The kitchen of one of the new assisted living flats.

Baroness Thompson’s words were echoed by the Harrogate and Knaresborough MP, Andrew Jones, who cut the ribbon on the new development. Congratulating Disability Action Yorkshire, he described the new supported living scheme as a major project for the charity and one to which they’d aspired for a long time. He said:

“This is an absolutely fantastic facility that sets the standard for what supported living can look like in our area. These are beautiful apartments and they are unique in our area. This is what the future of care looks like.”

Andrew Jones MP cuts the ribbon, with Dame Tanni Grey-Thompson pictured second from left, along with residents of the current care home, community representatives and charity staff and trustees.

‘The same opportunities as everyone else’

The best thing about the open day for Jackie Snape, chief executive of Disability Action Yorkshire, was getting the chance to show Jacqueline, Nick and the other residents around the development. Some hadn’t seen their flats before, while others were visiting with an interest in moving there. Jackie said:

“From the people that we work with at our care home, we identified the demand for this development. Some of them didn’t need to have the 24-hour care that was available in the care home. They told us they wanted their own front door, they wanted their own homes. They wanted to live independently. We’ll be providing the care and support they need to enable them to live their lives as they want.”

Jackie said demand for flats had been high and encouraged people to register their interest. More people will be moving in over the next few months, leaving the new accommodation almost fully occupied.

It has taken nearly a decade for the scheme to be completed, after multiple false starts and the pandemic meant it took longer than expected, said Jackie. She added:

“There’s supported housing in the area but a lot of it is group living. This scheme is quite unique and it is needed.

“Eight years ago we started working on how we could move away from residential care, so it’s amazing to see it come to fruition. Disabled people should have exactly the same opportunities as everybody else.”

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A care home in Harrogate has been found to have “widespread and significant shortfalls in leadership” in a highly critical inspection report.

Avon Lodge on Harlow Moor Drive was rated ‘requires improvement’ by the Care Quality Commission, while its leadership was found to be ‘inadequate’ in a report published this week.

In the report, which followed an unannounced two-day inspection in February, inspectors downgraded Avon Lodge from its previous ‘good’ rating and said:

“The inspection was prompted in part due to concerns received about the quality of care being provided to people. A decision was made for us to inspect and examine those risks… We have found evidence that the provider needs to make improvements…

“The provider acknowledged the shortfalls found during this inspection. They took some action following the first day of inspection to begin to address some of the shortfalls found regarding the environment and fire safety.

“The overall rating for the service has changed from ‘good’ to ‘requires improvement’ based on the findings of this inspection.”

The inspection assessed three key areas, asking if the service was safe, effective, and well-led. The latter was rated ‘inadequate;, while the other two were ‘good’.

The areas of ‘caring’ and ‘responsive’ were not assessed during the inspection and are still rated ‘good’, having last been assessed in 2019.

In their latest visit, inspectors found there were multiple breaches of regulations relating to administering medicine, reporting concerns about safeguarding, and carrying out risk assessments. They concluded:

“Some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.”

Personal care needs

Avon Lodge cares for adults with personal care needs, including some with mental health issues, learning disabilities and autism. It has space for up to 12 people and 11 were resident when the inspection took place.

At that time, the home was being run by a temporary manager, after its registered manager had left the post. A permanent replacement was being recruited, the report said.

Looking at the leadership of the care home, the inspectors said:

“There were widespread and significant shortfalls in service leadership. Leaders and the culture they created did not assure the delivery of high-quality care.”

They added:

“There had been no recent engagement with people or their relatives to gather their views on the service. All the relatives we spoke with told us they had not received a questionnaire or been asked for their views. One relative told us, ‘Not for a long while, we got invited to a meeting once that was cancelled.’

“Professional visits to the home or people’s visit to healthcare professionals were not recorded effectively therefore there was no oversight of this contact.”

Inspectors also looked at the way the Mental Capacity Act was used. It is designed to ensure people are allowed to make their own decisions where possible, and when they are not able to do so that the decisions made are in their best interests.

They found there was inadequate record-keeping relating to its use and decisions made for people who were unable to consent.

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Inspectors also found the environment of the care home was not always supportive of its residents.

They reported it was often loud and led to them being woken up, while some communal areas were out of use, and some soft furnishings to make it more homely, such as curtains, were missing.

There was poor record-keeping relating to residents’ allergies and family members said the meals provided at the home were not varied enough.

Inspectors made several recommendations in the report of ways in which Avon Lodge should be improved. They also said:

“The provider agreed with the shortfalls found during inspection and took some immediate action.

“The provider took on board the inspection feedback and discussed plans of how they would communicate with people and relatives about the inspection findings and action they were going to take as a result.”

The Stray Ferret contacted Avon Lodge and its owner, Care Network Solutions Ltd, to ask for a response to the report. However, we had not received a reply by the time of publication.

Plans for a new 36-flat supported housing development in Harrogate have been given the go-ahead today.

Jackie Snape, chief executive of the Harrogate charity Disability Action Yorkshire, made an impassioned plea to councillors for the scheme to go ahead. She said disabled people wanted to be given more control of their lives.

Ms Snape told Harrogate Borough Council‘s planning meeting that the need for supported housing was growing ever greater as disabled people “want so much more than residential care”.

She was speaking in support of plans to replace the charity’s existing Claro Road care home with 36 flats, which will allow residents to live more independently.

Ms Snape said:

“Disability Action Yorkshire has provided residential care for disabled people in the Harrogate area for the past 60 years, and for at least the last six years we have been working towards stopping that part of our service.

“The reason for this is that the disabled people we work with are telling us very loudly that they don’t want residential care.

“I asked the young disabled people currently living in 34 Claro Road what they thought I should say to you today.

“They said ‘just tell them we are ready, we want choice and control over our own lives, we just want our own front doors, we want what everyone else has.’”

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Disability Action Yorkshire, which this year celebrates its 85th anniversary, is working with Highstone Housing Association to build three apartment blocks at the Claro Road site.

Residents ‘no longer want residential care’

Ms Snape said the need for this type of accommodation has been growing over the last decade, but became in even greater demand during the pandemic which “solidified the resolve” of Claro Road residents that they no longer want residential care.

She said:

“For the past two years they have been treated differently to the rest of society, at one point not being able to have visits from friends and family while the rest of the country went out to eat out.

“Nearly every day somebody said we wouldn’t be in this situation if we had a home of our own.”

The charity’s plans – which included a mix of one and two-bed flats – were approved with “open arms” by Harrogate Borough Council’s planning committee today.

Works will now start later this month to construct the first of the flats on the grounds of the current home and on a derelict playground which was sold off by the council last year.

The existing care home will be replaced with flats, as well as a base for support staff who will be on site 24-hours-a-day.

Speaking at today’s meeting, councillor Stuart Martin said:

“This is exactly the sort of development we should be building and it’s one of the easiest decisions I’ve taken on this planning committee.”

Disability Action Yorkshire has submitted plans to demolish its 20-bed care home in Harrogate and build a 36-home facility instead.

The charity wants to construct three new apartment blocks on the site of its current home at 34 Claro Road and an adjacent parcel of disused land.

The development aims to partly the shortage of accessible supported housing for local disabled people.

Disability Action Yorkshire plans to complete the scheme in partnership with Highstone Housing Association, which is in the process of buying 34 Claro Road from the charity and the disused land from Harrogate Borough Council.

If the land sales go ahead, and the council grants planning permission for the scheme, work will begin in March to build two apartment blocks consisting of 24 one and two-bedroom flats.

Claro residents will then move in to these and their current care home will be demolished and the final block built.

All current residents will be guaranteed a flat to live in.

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It is hoped the project is completed by the end of 2023.

Jackie Snape, Disability Action Yorkshire’s chief executive, said:

“Our vision is to empower disabled people to live the lifestyle of their choosing, and independent living is at the heart of this.

“This is an incredibly exciting move for us, and something we have been planning for a number of years. Our partners, Highstone Housing Association, are experts in building supported housing.

“Whilst they will develop the site, it will be our staff supporting the residents, all of whom will have tailor-made care packages put in place before moving in.

“Our customers at 34 Claro Road have been fully consulted, and they looking forward to having their own front doors!”

Independent living

Founded 84 years ago, Disability Action has its headquarters and training centre on the town’s Hornbeam Park, a residential care home on Claro Road, and a holiday lodge in Lincolnshire.

It aims to empower disabled people to live the lifestyle of their choosing, through its training, preparation and other living skills.

Gareth Lloyd, Highstone Housing Association’s development and partnerships director, said:

“Highstone have over 30 years of development experience specialising in the delivery of bespoke quality accommodation for people with learning and physical disabilities, alongside complex needs.

“Our developments enable our tenants to have their own front door, living independently, with support.”