Some taxi drivers have seen their businesses damaged due to the implementation of a single hackney carriage zone for North Yorkshire, according to a councillor.

Cllr Barbara Brodigan, Liberal Democrat councillor for Ripon Ure Bank and Spa, delivered a 238-strong petition to North Yorkshire Council’s ruling Conservative executive this morning that protests against the abolition of the previous seven zones which covered each former district council area.

The changes came into effect on April 1 and means drivers can now operate across the county, rather than being limited to areas such as the former Harrogate district.

But Cllr Brodigan said it had resulted in drivers flooding into urban areas such as Harrogate while rural villages and market towns had been left without taxis.

As part of the petition, residents were surveyed on the impact of the new single zone. Cllr Brodigan claimed one person was overcharged by £20 because a taxi driver got lost and that vulnerable residents are “wary” of drivers they don’t recognise.

Cllr Brodigan said:

“In Harrogate they are having to find extra spaces due to the influx of taxis. Over supply of taxis in hotspots are leaving rural and market towns empty.”

Read more:

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• New taxi fares for North Yorkshire revealed
• New council plans single taxi licensing for North Yorkshire

Despite the single zone already being operational, a report that went before the executive said there had been a mistake in relation to the abolition of the previous seven hackney carriage zones.

Councillors were asked in the report to retrospectively confirm the abolition of the zones again to provide “emphatic clarity to its position”.

However, Ripon-based Richard Fieldman, who represented 70 hackney cab drivers, urged councillors to delay the decision as legal advice he received suggested the decision should be made during a full meeting of the council and not by its executive.

Mr Fieldman said: 

“There’s a straightforward statutory process and North Yorkshire Council failed to follow this process.

“On behalf of those I speak for I ask you not to compound an already bad position by passing an illegal position but instead refer the matter to full council for full consideration.”

In response, Cllr Greg White and the council’s chief legal officer Barry Khan both said they were satisfied that the executive had the right to make the decision.

The executive then voted unanimously to confirm the abolition of the seven zones and to create the single county-wide zone.

A petition has been launched calling on North Yorkshire Council (NYC) to bring back local taxi zones, reversing a policy introduced earlier this year that local drivers have branded a “massive mistake”. 

Under the old system, each local authority in the county had its own taxi licensing zone, and drivers could only work within that area. 

But county councillors decided on February 21 that North Yorkshire would introduce a single zone for the whole of the county, meaning that drivers can now work across the region. The move was in line with “best practice” advice from the government, which advocates the policy to “allow economic forces to determine supply levels and generate cost savings for the council”.

The policy came into effect on April 1.

But Liberal Democrat Councillor Barbara Brodigan, who represents the Ripon Ure Bank & Spa division, says the single county-wide zone is failing customers and damaging the livelihoods of local drivers. She said: 

“North Yorkshire is the biggest county in the country, and it has ‘hotspots’ as well as huge rural areas. Drivers from elsewhere are now over-supplying the bigger towns, but leaving rural areas with limited or no access to taxis.”

She said local drivers had traditionally serviced the whole area – towns and villages – but are now having a lot of the lucrative town business taken away from them by competitors who have no interest in servicing the rural areas.

She added: 

“Some of these local drivers have invested up to £30,000 in their business – for the car, licence and goodwill – and are now having to compete with people from outside the area who don’t even know the area.” 

One of the people affected is Richard Fieldman, who owns A1 Cars in Ripon. He said: 

“I’d say every driver here has lost at least 25% of their income because of this policy. For example, on race day [at Ripon Racecourse], we get drivers from Skipton, Ryedale – all over – coming to Ripon and picking up fares. It’s destroying people’s livelihoods.” 

Read more:

• Local cabbies predict ‘disaster’ as new single taxi zone created
• Bid to introduce single taxi zone for North Yorkshire put on hold
• Call to retain taxi zones in North Yorkshire amid proposed changes

He said the policy change had not just affected drivers, but had also had a detrimental effect on customers too. People and businesses in rural areas are finding it hard to get taxis, and disabled people are being left with fewer options. He said: 

“The increased costs and reduced incomes are forcing some drivers to sell their more expensive wheelchair-accessible vehicles and buy a cheaper saloon car instead. One guy had two of them and sold them both. It’s making finding a taxi even harder for disabled people.” 

He added that he believes that NYC has not even followed correct procedures to create the single taxi zone, so any taxis operating outside their ‘home’ zones are technically breaking the law.

According to Cllr Brodigan, the decision was flawed from the outset, as councillors didn’t take into account the response to a question asked in a NYC survey prior to the council vote, which asked: “Do you agree or disagree with the proposal for a single zone for North Yorkshire?”. Fifty-two per cent of respondents – a clear majority – disagreed. 

Mr Fieldman said: 

“The whole thing is just a mess. Council officers don’t seem to know what’s going on, and drivers aren’t being informed of new changes. It’s destroyed the taxi trade, not just for drivers, but for the public too.

“The council is due to review this policy in April to assess how well it’s gone. When they do, I’d urge them to bring back the seven local taxi zones, and reverse this massive mistake.” 

The Stray Ferret approached NYC for comment, but has yet to receive a reply. 

Taxi drivers say they are living in fear of facing criminal prosecutions after North Yorkshire Council’s move to unify the trade left them “plying for hire illegally”.

The council has been warned by a consultant working for taxi drivers that it has been reported to the Local Government and Social Care Ombudsman after failing to acknowledge it had made an error when attempting to change where taxi drivers can work earlier this year or to take any remedial action.

It follows a taxi industry expert claiming in its rush to introduce a single area for taxis across the county, the council had not followed the legal procedure to create a single hackney carriage licensing.

Earlier this year opponents of the council’s proposed taxi policy had told a meeting of the authority’s executive it would lead to the clogging up of taxis in town centres while leaving sparse cover in rural areas, particularly for wheelchair users.

A meeting of the authority’s executive heard that while a working group of elected members with significant experience of licensing had made a series of recommendations which the council’s officers had “tossed aside like a pair of old slippers” and come up with a series of different proposals.

Before the launch of North Yorkshire Council in April, taxis were licensed by the seven district and borough councils, including Harrogate Borough Council, which meant hackney carriage taxis could only ply for hire on the ranks and in the streets in the area of the district council by which they were licensed.

In the weeks after vesting day, the new licensing authority oversaw all hackney carriage taxis being able to ply for hire on all the ranks and streets of any town in North Yorkshire.

It is illegal for anyone to ply for hire in an area for which they are not licensed. On conviction, a fine of up to £2,500 may be imposed.

Read more:

• Taxi licensing changes will cause ‘chaos’, says Ripon cabbie
• New taxi fares for North Yorkshire revealed
• New council plans single taxi licensing for North Yorkshire

Although hackney carriage taxi drivers do not expect the council would prosecute them for plying illegally, as the council has already decided it wants Hackney carriage taxis to be able to ply for hire throughout the area, drivers are concerned they might still face prosecution by the police, and fines from the courts on conviction.

Ripon cabbie Richard Fieldman, formerly a Harrogate Borough Council hackney carriage taxi driver, said drivers had only discovered the council had not followed the legal procedure after seeking a consultant’s advice.

He said the council was applying different rules to hackney carriage taxis licensed in different parts of the county, “even though we were now supposed to be one area, subject to one set of rules”.

Richard Fieldman, who runs his taxi in Ripon.

In a response to consultant David Wilson, of A2Z Licensing, the council said he had raised “important issues”, but added it did not agree it was facilitating the illegal operation of hackney carriages within its area.

A council spokesman said: 

“The council has been clear through its communication, consultation and within the executive report that the council intended to create a single hackney carriage zone.”

Mr Wilson said as the council has failed to acknowledge its error and to take remedial action to comply with the current legal position, in the three weeks since the situation was brought to its attention in June, trade representatives were set to report the council to the ombudsman.

Mr Wilson said: 

“Although admitting an error was made may be embarrassing for the new council and those licensing officers and lawyers involved, we are all human and make mistakes from time to time.

“What is important is that the council acknowledges its mistake and takes urgent action to comply with the law, restricting hackney carriage taxis to ply for hire in one of the former seven district council areas until such time as the council legally merges then into a single area.

“Members of the public can, however, be reassured that a hackney carriage taxi is insured, even if plying for hire illegally in an area in which it is not licensed.”

Ripon hackney carriage driver Katie Johnstone said: 

“The time has come for the council to admit it has driven a coach and horses through taxi law and to get around the table with trade representatives to work out how this situation can best be resolved.”

In response, North Yorkshire Council’s corporate director of environment, Karl Battersby, said:

“We have received the letter and are taking legal advice on the points raised. We will be responding as soon as we can.”

Taxi drivers in the Harrogate district have said a new system for regulating hackney carriages will be bad for customers and cause cabbies to go bust.

The current limit of 148 hackney carriages in the district will be abolished when North Yorkshire Council comes into existence on April 1, paving the way for a flood of new drivers.

At the same time, a new single taxi zone allowing drivers to operate countywide rather than stick to their local districts will begin, even though 52% opposed it in a consultation.

Drivers say the single zone will lead to some places being flooded by taxis at busy times while less popular rural areas will struggle to book cars.

They also say ending the cap on the number of hackney carriages means licence plates they paid thousands of pounds for are now effectively worthless.

Supporters of the new system say it incorporates Department for Transport best practice guidance and “any negative impacts tend to level out over time”.

‘Totally destroyed’

The Ripon cabbies in Harrogate this week

Six Ripon hackney carriage drivers, who are supported by colleagues from across the district, met the Stray Ferret this week to express anger at the changes.

Katie Johnstone, of Johnstone Family Hire, said lifting the limit on the number of vehicles would ruin many taxi firms.

She said until now, people like her had paid about £20,000 to buy a plate so they could operate one of only 148 hackney carriages in the Harrogate district.

Ms Johnstone said abolishing the limit meant the plates now had no sell-on value, leaving current plate holders a combined £3 million out of pocket.

She said she took out a five-year bank loan to buy her plate as part of a career change two years ago and “it’s not worth anything now”, adding:

“I’m a single parent — I worked on minimum wage for years. I’ve invested a lot of money to try to better myself and they have totally destroyed it.”

Read more:

• New taxi fares for North Yorkshire revealed
• Council considers North Yorkshire knowledge test for taxi drivers

‘The system has worked for 100 years’

Keith Snowden, whose family has operated taxis in Ripon since 1926, said:

“It’s a ludicrous situation. The system has worked for the last 100 years — why change it?”

All the cabbies predicted many private hire drivers will get hackney licences because it would enable them to make more money by picking up customers from ranks whereas they currently have to be booked in advance.

They said this would create hotspots as drivers battled for customers in busy times in the most lucrative areas, and ignored calls from less profitable rural customers.

Anne Smith, of ANB Taxis in Ripon, said:

“Everything we have put into these plates has been completely taken away from us.”

Ms Smith tried to enlist the support of Julian Smith, the Conservative MP for Skipton and Ripon, but said he had been “absolutely useless”. Mr Smith did not reply when the Stray Ferret asked for a response.

Paul Dodds, of JPD Taxis, said he feared he and other drivers would have to “pack in” because of the changes.

North Yorkshire Council will replace North Yorkshire County Council and seven district councils, including Harrogate Borough Council, at the end of the month.

The drivers all said the new system was being introduced for the convenience of the council rather than for drivers because it was easier to manage than the current district-wide system.

Richard Fieldman

The taxi drivers said they would continue to oppose the changes until the new system begins next month.

Ripon cabbie Richard Fieldman criticised North Yorkshire County Council’s defence of the changes:

“They keep relating to Department for Transport best practice guide, but have chosen to leave bits of it out to suit them, ie it states that in areas where licence limits are in place, they should firstly conduct an unmet demand survey to see if there is any latent demand, before proceeding with the policy; they have failed to do that.

“The fact is, they have totally ignored the result of the consultation, which concluded 52% are against it.”

‘A coherent regulatory framework’

Cllr Derek Bastiman

A bid to merge seven taxi zones in North Yorkshire into one has been postponed after taxi drivers and disabled people claimed the move would be a retrograde step.

Opponents of North Yorkshire County Council’s proposed taxi policy told a meeting of the authority’s executive it would lead to taxis clogging up town centres and sparse cover in rural areas, particularly for wheelchair users.

Yesterday’s meeting heard that a working group of elected members with significant experience of licensing had made a series of recommendations which the council’s officers had “tossed aside like a pair of old slippers” and come up with a series of different proposals.

A consultation over the taxi policy showed most people were against it and, opponents claimed, the council’s leadership appeared to be reneging on a pledge to abide by its results.

Nick Moxon, chairman of North Yorkshire Disability Forum, said:

“The suggestion that one zone rather than seven will enable wheelchair users to find taxis on ranks in future lacks any credible evidence.”

The meeting heard concerns that a dearth of wheelchair-accessible taxis in many areas of the county meant that if taxis drivers were permitted to sit on ranks miles away, wheelchair users could be left with no means of transport.

Councillors were told there were no or scant wheelchair-accessible taxi services from numerous North Yorkshire stations and buses were not an acceptable alternative as wheelchair users could not safely use many rural bus stops.

The meeting heard it was council policy to improve transport access for disabled people but there was nothing in the new taxi policy that would increase the number of wheelchair-accessible taxis.

Harrogate cabbie speaks out

One Harrogate-based taxi driver told the meeting his colleagues had said if the policy was introduced they would immediately give up their wheelchair-accessible vehicles as they would not be viable.

He said:

“The vast majority, if not all, of the hackney carriage trade is totally against the proposals to create a one zone authority for the purpose of taxi trading as this will lead to certain livelier areas becoming swamped at peak times, leaving quieter rural areas with no supply at all, leaving residents in those areas vulnerable to getting home safely.”

Karl Battersby, the council’s corporate director of business and environmental services, said the authority was aware of the need for more wheelchair-accessible taxis and that officers intended to review its policies in 18 months.

Read more:

• New Harrogate district taxi rules will be a ‘disaster’, warns cabbie
• New taxi fares for North Yorkshire revealed

The meeting heard the proposed policy incorporates the Department for Transport’s taxi and private hire vehicle best practice guidance and statutory standards, to ensure that the public continued to be provided with safe and accessible vehicles.

Councillors heard it would also provide a coherent regulatory framework for the trade across the county and that hackney carriage and private hire licence holders and taxi operators across the county would be treated equally.

The authority’s executive member for open to business, Councillor Derek Bastiman, said the working group’s findings had not been tossed aside.

However, the executive agreed to postpone considering the proposed policy until later this month in order to examine the working group’s recommendation to allow vehicles of up to 15 years in age to be licensed to help during the cost of living crisis.

A Ripon taxi driver has said plans for a single licensing policy for North Yorkshire will lead to “chaos”.

Under proposals just put forward, the new North Yorkshire Council would create a single licensing policy for hackney carriages and private hire vehicles in the entire county.

It would mean drivers in Harrogate could operate anywhere in North Yorkshire whereas they are currently restricted to the Harrogate district.

Richard Fieldman, who has operated his cab in Ripon for 28 years, said the planned changes would see drivers “swamp” areas during the busiest times of day.

Mr Fieldman said the move would see quieter areas deprived of taxis during the busier times.

He said:

“It will mean that any taxi can work in any area.

“You are going to have swamps of taxis in busy areas at busy times. That in itself brings chaos.”

Mr Fieldman added that he feared the council could introduce a single fare rate for the county, which he said would make business “unviable” for drivers.

Read more:

• No increase in wheelchair accessible taxis in Harrogate district
• Harrogate and Knaresborough trains to Leeds to be reinstated in December
• New council plans single taxi licensing for North Yorkshire

The Stray Ferret has approached North Yorkshire County Council for comment.

County council officials said the planned policy would offer drivers “flexibility to operate across the county”.

The authority has launched a public consultation on the changes, which is set to last for 12 weeks.

A review of fare rates across the county will be carried out at a later date.

The council said in a statement:

“In accordance with the Department for Transport’s best practice guidance, it is proposed that the new council will operate one hackney carriage ‘zone’ for North Yorkshire.

“Thereby providing drivers with the flexibility to operate across the county, encouraging environmental efficiencies and creating a wider distribution of wheelchair-accessible vehicles.

“There are no plans to impose hackney carriage quantity restrictions on the creation of a new single zone. Hackney carriage fares and fees will also be reviewed at a later date.”

A consultation into the policy changes is open until January 19, 2023. You can have your say here.

Taxi drivers in the Harrogate district could be able to operate in other areas of North Yorkshire, under plans being considered by county council officials.

A consultation is being held into vehicle licensing for the entire of the county ahead of North Yorkshire Council being set up.

As of April 1 next year, the new authority will be responsible for licensing vehicles in the Harrogate district. Harrogate Borough Council, which currently fulfils the role locally, will no longer exist.

County council officials have proposed North Yorkshire operates as one hackney carriage zone in order to offer drivers “flexibility to operate across the county”.

A review of fare rates across the county will be carried out at a later date.

The council said in a statement:

“In accordance with the Department for Transport’s best practice guidance, it is proposed that the new council will operate one hackney carriage ‘zone’ for North Yorkshire.

“Thereby providing drivers with the flexibility to operate across the county, encouraging environmental efficiencies and creating a wider distribution of wheelchair-accessible vehicles.

“There are no plans to impose hackney carriage quantity restrictions on the creation of a new single zone. Hackney carriage fares and fees will also be reviewed at a later date.”

Read more:

• No increase in wheelchair accessible taxis in Harrogate district
• Harrogate and Knaresborough trains to Leeds to be reinstated in December

The consultation will run for 12 weeks and end on January 19, 2023.

You can take part in the survey here.

There has been no increase in the number of wheelchair accessible taxis in the Harrogate district despite licensing changes to boost travel options for disabled people.

Harrogate Borough Council removed a limit on the number of licenses available for these vehicles last June after complaints that wheelchair users were being “cut off from society”.

There were just 22 wheelchair accessible taxis in the district at the time – and now that figure remains the same.

Jackie Snape, chief executive of Disability Action Yorkshire, said while the Harrogate-based charity appreciated the efforts made by the council, wheelchair users were stuck facing the same travel issues that they have had for “many years”.

She said: 

“Disabled people are still facing unnecessary barriers to living their daily lives with one in three disabled people saying that they just don’t make journeys due to transport challenges.

“We have many examples of people missing medical appointments and social events because they just couldn’t get there.

“In recent times, due to the risk of covid, many disabled people are reluctant to travel on public transport, viewing taxis as a much safer option – if they were available.

“Reliable, accessible, transport is key to an independent life. There is still much that can be done in all areas of public transport to improve this.

“We have an amazing district and it would be so good to be able to promote this as accessible to all.”

Ms Snape added there is “very low” availability of wheelchair accessible taxis at peak times and during evenings in a problem which she previously described as a “cab curfew” on disabled people.

These concerns were first raised in a council-run study which concluded wheelchair users were suffering from a “great deal of anxiety” over worries they could be left stranded.

Read more:

• Horror crash in Harrogate sees pair lucky to escape alive
• Harrogate and Knaresborough trains to Leeds to be reinstated in December

Before the licensing changes were introduced last June, taxi drivers were worried that an unlimited number of licences could “deregulate” the trade.

However, those fears that a wave of new drivers could flood into Harrogate have not been realised.

Harrogate Borough Council said while the overall number of wheelchair accessible taxis has not increased, there are now more hackney carriages than private hire vehicles, which gives disabled people “greater flexibility” as these can be hailed at ranks without the need to pre-book.

A council spokesman said:

“There is no easy way to encourage both private vehicles and hackney carriages to provide wheelchair accessible vehicles

“But we hope over the coming months, the figure will increase to further allow customers who use wheelchairs to go about their lives.

“The demand for new wheelchair accessible vehicle plates is self-limiting by virtue of the upfront cost of the vehicle and cost of maintenance. And from our initial observations, there has been no devastating impact on trade, as suggested.

“We will continue to promote wheelchair accessible vehicle plates to both private vehicles and hackney carriage holders to ensure the current demand for the service is met.”

The Harrogate Bus Company has reported a 25% increase in customers on the first day of the rail strike.

However, Harrogate taxi drivers have said today “feels like a Sunday” with little trade.

Today’s rail strike left many commuters having to make alternative arrangements.

A spokesman for Harrogate Bus Company said it had anticipated a surge in demand. He added:

“So far, we have carried 25% more customers on the 36 compared to a normal Tuesday.

“All of our buses have ran, including a number of extra 36 buses around rush hour from Harrogate and Leeds to ensure our customers can travel comfortably and rely on us during this time.”

The 36 bus to Leeds.

By contrast, business has been slow at the taxi rank opposite Harrogate train station.

Paul McMahon, who runs PM Taxis, said:

“It’s been exceptionally quiet. Whether people have made alternative plans or booked the day off, i don’t know.”

Mr McMahon said he had been on the rank opposite the station since 6am in case people whose trains weren’t running needed a ride. But little trade had transpired, he added.

“Today feels like a Sunday. I expected to be busier.”

Richard Fieldman, who owns A1 Cars, said he too had been quiet.

But he added he had two jobs booked tomorrow at Thirsk station, which he suspected were for commuters who were affected by the strike.

Read more:

• No trains in Harrogate and Knaresborough as strike begins
• ‘We just want to make a living’ Harrogate cabbies hit out at new rules

The Harrogate and Knaresborough line is due to operate a limited service tomorrow before the strike resumes on Thursday.

But with six days of disruption expected, rail operator Northern is advising customers to seek alternative travel arrangements.

Harrogate train station this morning.

A group of over 100 taxi drivers has said it feels unfairly targeted by Harrogate Borough Council after the authority agreed new licencing conditions that include suspending drivers who get seven penalty points for speeding.

The conditions also stipulate drivers must keep taxi plates on their vehicles even when they are not working and they must attend mandatory training courses.

The council has said the changes are “reasonable” and will improve safety for passengers but cabbies argue the policies are draconian and will put good drivers out of work.

Several drivers the Stray Ferret spoke to today on Harrogate’s taxi rank on Station Parade said the new conditions were the last thing they needed after a tough couple of years due to covid and spiralling fuel costs.

Currently drivers face a suspension if they tot up 12 points for speeding.

‘Totally out of order’

Dave Goodall, a taxi driver at Blueline, called the new conditions “upsetting” and “totally out of order”.

He said drivers could easily rack up thousands of miles a month and were faced with an ever-increasing number of hidden mobile speed vans around the Harrogate district, as well as cameras in nearby cities such as Leeds, York and Bradford.

He said:

“To have this put on us, on top of everything else, it’s a bit too much.”

Mr Goodall said cabbies often had difficult customers who were drunk, high on drugs or had mental health issues, which could distract drivers and result in them inadvertently going over the speed limit.

He added:

“If someone is caught doing 70mph in a 30mph zone, yes, they should be reprimanded.

“But to say if you get seven points you could be suspended, we think that’s totally out of order. With the best will in the world it’s so easy to get points sometimes. 

“There are drivers who are on six points now who are very, very nervous. They are not bad drivers.”

Read more:

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Musa Ebzao, a Hackney cab driver in Harrogate, said covid had already led to an exodus of drivers in the town. He fears the changes would put off new drivers from joining.

He said:

“We are fighting for our businesses. There’s a shortage of drivers already and a lot of lads will leave the trade. It’s the Harrogate people who will suffer.”

United front

A letter objecting to the new conditions has been signed by over 100 drivers and it will be delivered to Harrogate Borough Council’s civic centre next week.

The drivers are putting on a united front, with signatures from drivers at all the large firms, such as Blueline, Mainline and Central as well as smaller companies and private hire drivers.

They said they have not ruled out legal action or protests, like those seen in Leeds over similar proposals, in the future.

Council’s response

The proposal to suspend taxi drivers who receive penalty points has been put forward by the Department for Transport. However, it does not specify how many points a taxi driver can get before their licence is revoked.

In Harrogate, drivers will still be given the chance to argue their case and give reasons why their licence should not be revoked.

A council spokesperson said:

“The safety of customers using taxis is paramount.

“Seven penalty points issued for motoring offences is consistent with proposals for City of York and the West Yorkshire authorities and is recommended in national guidance.

“Taxi drivers’ licences are reviewed on an individual basis when points accumulate. And while the policy specifies seven points, an opportunity is given to the driver to put their side and reasons why their licence should not be revoked.

“Once a vehicle is licensed it is always a licensed vehicle and the law does not permit drivers to take licence plates off. It cannot sometimes be a private vehicle and sometimes be a licensed vehicle at the driver’s choice. And by ensuring a valid licence plate is secured and displayed at all times it allows the public to identify the vehicle as licenced by the local authority, and prevents it being stolen and used by others.”