Pateley Bridge GP surgery reassures patients after appointment frustration

A Pateley Bridge surgery has reassured patients that face-to-face appointments are available after people expressed frustration at not being able to see a GP.

It follows a backlash from patients after Amanda Bloor, accountable officer for North Yorkshire CCG, said national reports that surgeries were closed were “a myth”.

Ernie Butler, a Darley parish councillor, told the Stray Ferret that he often had to wait weeks to get an appointment at Pateley Bridge surgery.

Now, the surgery has sought to reassure patients that it has been open throughout the pandemic and that it continues to have face-to-face appointments “where clinically appropriate”.

A statement from the Pateley Bridge practice said:

“We would like to reassure all our patients that we have been open throughout the pandemic. Since the first lockdown we have and continue to offer telephone, video and online consultation as well as face to face appointments where clinically appropriate.

“We remain open and whilst we are (like most surgeries) running a total triage service, we continue to see patients face-to-face. In the interests of keeping patients safe we have been using our three sites differently over the last year by having a designated site for potential or confirmed covid patients as well as having a separate site for shielding patients to be seen.

“This has worked really well and we are confident this has reduced the risk of infection to all our patients and staff but in particular our most vulnerable patients.

“Given the massively successful vaccination campaign and easing of lockdown restrictions, we are constantly reviewing our protocols but understandably this is being done cautiously in the interests of our patients’ safety.

“We’d like to thank our patients for being so supportive and understanding during an unprecedented 15-month period.”

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Local GP practices have been running telephone and online assessments for patients since March last year.

The process, known as “total triage” assesses people first before offering face-to-face appointments.

It has been used throughout the pandemic and NHS England guidance says it has been used to “reduce avoidable footfall in practices and protect patients and staff from the risks of infection”.