Starbeck dad says ‘unreliable’ buses are making daughter late for school

Starbeck dad Gordon Schallmo has criticised Transdev‘s “unreliable” Number 1 bus service, which he said is regularly making his daughter late for school.

Mr Schallmo’s 14-year-old daughter is a pupil at King James’s School in Knaresborough.

Each morning she gets the number 1 from Starbeck, which is one of the company’s busiest bus routes in the Harrogate district, running up to seven times an hour.

But well-documented staffing issues have forced the company to cancel services, sometimes at short notice.

Mr Schallmo said his daughter is currently late for school at least once a week after buses failed to turn up.

He said:

“Its hit and miss when they arrive. She’s often been left standing there.”

Can’t all fit on

The number 1 route is served by single-decker buses.

But with schoolchildren sharing the bus with rush-hour commuters, it means if a bus doesn’t turn up they can’t always all fit on the next one.

Mr Schallmo added:

“It’s not good when I have to run her in and call the school to say she will be late again because the bus hasn’t turned up.”

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Transdev has had difficulties hiring new bus drivers since the covid pandemic.

The company recently launched a campaign offering qualified drivers a £1,000 bonus if they joined.

Mr Schallmo said he was also frustrated to see the company recently increased the cost of a weekly ticket on the number 1 from £4.30 to £6 whilst offering a service his daughter can’t rely on.

He said:

“It’s getting beyond a joke. I know they have bus driver shortages but they don’t seem to be doing anything about it.

“What frustrates me is they don’t have an answer. It’s been terrible.”

Transdev’s response

Steve Ottley, general manager at The Harrogate Bus Company, which is a division of French firm Transdev, said:

“Firstly, it’s disappointing and we apologise that Mr Schallmo believes we haven’t given him an answer he would like but we would invite him and anyone else who may wish to, to engage with us via email to customer.services@transdevbus.co.uk or via many other contact points as found at harrogatebus.co.uk.

“We fully realise how frustrating it is for our customers on the occasions when we are unable to provide the high standard of service expected. We are doing a lot behind the scenes to respond to current industry-wide challenges around recruitment and retention of drivers — including by offering increased salaries to new and existing drivers, and by promoting opportunities to join us on the front of all our buses, on billboard advertising and via social media.

“This approach is already delivering positive results – we currently have 15 new colleagues preparing for new driving jobs in Harrogate at The Academy, our own in-house training facility in Starbeck.”

Mr Ottley also explained why the company has increased its prices:

“Everyone will be aware that the price of almost everything is rising at the moment, especially fuel and energy, and unfortunately, we are also not immune to these increased costs — price changes are a common factor across many businesses at the moment. Along with many other transport operators across the country, we have now reached a point where we need to ask our customers to share some of this with us.

“We have held prices down for a while now. This will be our first fares change since September 2019 – and our tickets are still good value, especially compared with other forms of transport, including the car.

“These changes will allow us to continue recovering from covid, increasing timetables back to pre-pandemic levels, investing and improving wage rates — all after almost three years of holding down fares. We’ve also taken this opportunity to simplify our ticket range where we can to make travel easier, while still offering flexibility to our regular customers.”

Bus strategy ‘hollow’ without more money, says Harrogate Bus Company boss

The boss of Harrogate Bus Company has said the government’s Bus Back Better strategy to make services more affordable and reliable will be “hollow” without more funding.

Alex Hornby’s comments come after council officials warned North Yorkshire would not get “anything near” the £116million it bid for from the scheme, which promises to “transform” services but has seen its budget slashed from £3billion to £1.4billion.

Mr Hornby, who is chief executive of Harrogate Bus Company’s parent firm Transdev Blazefield, said the scheme will be “insufficient” to fund all proposed improvements across the country, including those planned for Harrogate. he said:

“We felt the plans for Harrogate were ambitious with new bus priority on the main bus routes to make buses faster and more reliable – things us and our customers want, and what we know will attract more people on board.

“These plans are not new – they have been waiting for funding since before the pandemic – and we hope North Yorkshire County Council will continue to seek funding.

“We have worked solidly with the county council on their enhanced partnership, but it’s a bit hollow without funding for enhancements.”

The council will next month enter into a new “enhanced partnership” with bus operators in order for North Yorkshire to get access to funding for its proposed £116million Bus Service Improvement Plan.

The plan asks for £23million to build more bus lanes, £74million for other infrastructure improvements and £14million for support for services.

There are also proposals for a simpler ticketing system and better information on journeys.

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However, council officials have warned it was “unlikely” that North Yorkshire would receive all of the £116million it bid for and that there was a possibility it could get no funding at all.

Harrogate congestion

They said any funding received would be prioritised to areas where they believe it is needed the most, including Harrogate, which has some of the best bus services in North Yorkshire but still suffers with the worst traffic congestion.

Included in the plans is a park and ride pilot scheme for Harrogate, and officials expressed confidence that enough cash could still come forward for this.

They also said the on-demand bus service, YorBus, which allows app users to book and track journeys in Ripon, Masham and Bedale would also be high on the priority list for financial support.

Separately, council officials said they were also confident about another bid for £8million of government cash to make all of Harrogate Bus Company’s fleet electric.

If successful, Transdev would contribute £11.5million towards the costs of buying 39 zero-emission buses.

A government decision on this bid is expected before the end of the month.

Mr Hornby said even without government funding, Harrogate Bus Company’s network has still improved in recent years as he also set out some of the areas that he believes should be prioritised for investment:

“New housing developers will help expand the network and we would encourage colleagues at North Yorkshire County Council to focus on improving the infrastructure and bus shelters, some of which are now well past their best.

“Our bus network in Harrogate has thrived without capital spending from the public sector thanks to our investment in the class-leading fleet on the 36, the first all-electric town network and in new and refreshed low emission buses elsewhere.”