The story is sponsored by Kempston-Parkes Chartered Surveyors.

A firm of chartered surveyors founded in a back bedroom 12 years ago is on track to break through the £1 million turnover barrier this year, its founder has revealed. 

Kempston-Parkes has grown its client base and turnover every year for over a decade, and is now the foremost Harrogate firm in its sector, with nine professionally qualified members of staff and six administrators. 

The landmark turnover figure comes as a welcome milestone for Andrew Kempston-Parkes, who founded the firm in 2011. 

Having started his working life at the Valuation Office Agency – part of the Inland Revenue – he received his professional qualifications from the Royal Institution of Chartered Surveyors (RICS) in 1997. He started carrying out residential valuations and survey work in 1999, and worked for over a decade at a national firm of chartered surveyors in Leeds and then Harrogate before branching out on his own. He said: 

“Working for such a large company, I’d progressively moved further away from the client; in fact, I was encouraged to have as little communication with the client as possible, which I felt flew in the face of professionalism. 

“Setting up on my own was the right decision. There is a healthy market for honest, personal service with clear communication and a human touch.” 

Kempston-Parkes Chartered Surveyors focuses on pre-purchase surveys (RICS Level 2 HomeBuyerReport and RICS Level 3 Survey), along with valuations for all purposes: purchase, inheritance tax, capital gains tax and matrimonial assessments, as well as Party Wall Act boundary disputes and Land Registry plans. 

Mr Kempston-Parkes said a lot had changed since he first entered the profession, including the approach to customer service: 

“There’s a lot more diversity in the workforce now, which is great, and the technology’s developed beyond all recognition – we have iPads, laser measurers, drones, thermal imaging equipment, telescopic poles – lots of technology to help us see things that are out of reach.  

“And as an industry, we’re concentrating more and more on what clients need. We’re a lot more responsive. If you have a problem with land or property in the Harrogate area, we’re the people to come to.” 

Find out more: 

Kempston-Parkes Chartered Surveyors provide surveys and valuations for all purposes, including purchase, inheritance tax, capital gains tax, matrimonial assessments, boundary disputes and Land Registry plans.  
For more information, go to www.kempston-parkes.co.uk, or for a confidential conversation about your requirements, call 01423 789111. 

The turnover of Harrogate Borough Council staff has been described as “uncomfortably high” as the authority enters its final months.

A combination of uncertainty over jobs and rising living costs resulting in staff leaving for higher salaries has led to a turnover rate of 16% at the council, which will be abolished in April.

The rate is calculated from the number of leavers as a percentage of total staff – and is up from 10% in 2020/21.

It comes as the council is preparing to hand over all of its responsibilities to a new unitary authority covering the whole of North Yorkshire in what will mark the biggest change to local government in the county in almost 50 years.

Cllr Graham Swift, deputy leader of Harrogate Borough Council, told a meeting on Wednesday that it was “no surprise” staff were looking for new opportunities – despite them being given reassurances about their roles.

He said:

“Sixteen percent is starting to get uncomfortably high.

“Although all eight councils involved in the local government reforms have made it very clear about the plans and TUPE needs for staff in the future, uncertainty is one of the few things humans manage poorly.

“It is not a surprise therefore that you see some people are not necessarily comfortable in an uncertain world.”

The council has over 1,000 staff – and a total of 146 have left over the past 12 months.

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The departments which have seen the highest percentage of leavers include organisational development and improvement, Harrogate Convention Centre, and place-shaping and economic growth.

ICT, legal and finance perform the best at staff retention.

As well as the high turnover, the council has struggled to recruit staff because of competition from the private sector.

This has been the case since the start of the covid outbreak in 2020 when the council introduced a recruitment freeze to keep costs down during the pandemic.

Pay concerns

Union officials have also complained that council jobs are unattractive because of pay.

David Houlgate, secretary at the Harrogate branch of Unison, previously said: 

“Local government pay must be increased to match the cost of living squeeze our members are now experiencing on the back of year-on-year below inflation pay increases.

“Without a decent above inflation pay rise to help workers meet soaring costs, vital council services will struggle to hang on to skilled staff which could put some services at risk.

“Indeed this is already happening.”

Almost all council workers except some senior staff have been told they will transfer across to the new North Yorkshire Council under Transfer of Undertakings Protection of Employment (TUPE) regulations.

Those which won’t include the current eight chief executives whose roles will be subsumed into one. That top job is to be taken on by Richard Flinton who was appointed into the role this week.

Mr Flinton, who is the current chief executive of North Yorkshire County Council, will receive a salary of between £180,000 to £197,000 and have responsibility for an annual budget of £1.4 billion and a workforce of 10,500 staff.