A Harrogate business owner has raised concerns about the lack of business exposure at the new Tourist Information Centre.

North Yorkshire Council announced in February it would permanently close the former Tourist Information Centre on Crescent Road and re-open in the nearby Royal Pump Room Museum.

The move will enable the council to reduce costs and generate rent from its former premises in the Royal Baths, which has suffered low commercial investment returns since the council paid £9.5 million for it back in 2018.

But the new tourist information section within the pump room is much smaller than the old building, which has raised concerns about its ability to provide the same service and to promote local businesses.

Neil Thomson, owner of jewellery and art shop Inger & Rae and jewellery and gift shop Shine in Westminster Arcade, raised concerns with the Stray Ferret after tourists told him they “struggled to find” the arcade.

Mr Thomson told the Stray Ferret:

“Visitors in the arcade all say how beautiful it is but that they knew nothing about it. There aren’t any signposts despite its architectural significance.

“The arcade also hosts 10 independent businesses, all of which are thriving despite the lack of interest from the council.

“There is a huge unwillingness to even mention places which aren’t council run.”

Inside Westminster Arcade.

Mr Thomson said he approached staff at the Pump Rooms, as well as a local art gallery, requesting to put leaflets about Westminster Arcade on display.

He said both sites told him they “could not give information leaflets to the public”.

He added:

“We wish to promote Westminster Arcade as an important visitor attraction. It is a superb example of Victorian architecture, and the only Victorian arcade in Harrogate.

“Visitors to Harrogate want to be able to access a full range of information when they are here in person, in the town.

“If we all work together, and promote ALL the positive and varied attractions Harrogate has to offer, visitors will have a much better experience and will be far more likely to return.”

Mr Thomson, who also has a shop on King’s Road, said he was also told the new Tourist Information Centre would be manned “only by digital tablets” and there would “not be any staff”.

This only added to his concerns, he said.

The Stray Ferret put Mr Thomson’s concerns to the council and asked if the new site would really be manned digitally.

The council’s corporate director of community development, Nic Harne, today said:

“The staff at the venue are trained to deal with both museum and visitor information queries. Facilities available incorporate leaflet displays, maps and retail with digital touchscreens to follow within the coming weeks, for those who wish to use them.’’

The tourist information section of the pump room.

Mr Harne also said merging the museum and Tourist Information Centre was a “more up-to-date model of visitor service provision”, adding it enabled the council to operate the two services during the same hours.

The council said the new Tourist Information Centre at the Pump Rooms is now open, and the digital screens will be installed in the next few weeks.

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A new salon will open in Harrogate on Tuesday — days after a longstanding one closes.

Charles Hanson, a unisex salon, will welcome customers in Westminster Arcade on Parliament Street.

Owner Marcus Charles Hanson was previously style director at Dangerfield & Keane on Harrogate’s Cold Bath Road, which will close tomorrow after 15 years.

Several staff at Dangerfield & Keane, including owner Gerri Dangerfield, are involved in the new venture.

Charles Hanson’s premises in Westminster Arcade.

Mr Hanson said:

“For my entire hairdressing career, I have wanted my own business. From when I was just a Saturday boy to recent months as a manager and trainer with a loyal clientele, telling clients that my dream was to have my own salon.

“I have worked at Dangerfield & Keane in Harrogate with some of the most talented hairstylists and I have watched them progress through their journeys. After watching them its now time to start my own. I cannot wait to open the doors to Charles Hanson.”

Gerri Dangerfield and stylist Gill Hawley-Jefferson are renting chairs in the new salon. Two other Dangerfield & Keane staff have also transferred to Charles Hanson.

Mr Dangerfield announced in May he planned to close the salon “to address my work-life balance and spend more time with my husband, Andrew”.

The business was expected to continue until October but Mr Dangerfield said on Instagram “while this is ahead of our previous schedule, the time is now right for the next move”.

He added:

“We want to assure you that we are all very excited to be moving to the next chapter of our careers and lives.”

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The owner of The Harrogate Tea Rooms has said energy bills that have risen “five-fold” are having a major impact on his business.

Tony and Carrie Wilkinson have owned the tea rooms in Westminster Arcade for 10 years.

Mr Wilkinson described the price hike as a “nightmare” and said a cloud of uncertainty was hanging over the cafe’s future as a result.

He said his business was currently running at a loss and he couldn’t rule out closure if more government support was not provided. He added:

“Even with the government incentive, our energy bills have gone up five-fold.

“Last month my wife was trying to energy save and she managed to reduce the bills by 22 per cent just by not having the lights on as much and doing baking in the morning. But the bills are still five times higher than they were.

“We are having to change the menu so we are not offering things that take a long time to cook. It’s a real problem.”

It comes after a turbulent period for the hospitality industry, which is still recovering in the wake of the pandemic.

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Last month Ainsty Farm Shop closed due to soaring energy bills and many other businesses are struggling to cope.

Mr Wilkinson said:

“It’s a nightmare really.

“At least with covid we knew where we were and what we were doing. With this, we don’t know what’s coming tomorrow.

“We can’t pass on the costs to the customer. We are effectively running at a loss and for how long I don’t know. It has made a massive difference to us.”

‘Closure is a possibility’

Mr Wilkinson said footfall had also taken a hit due to people cutting down on spending amid the cost of living crisis.

He said:

“Visitor numbers are down. We are just going to have to see what happens and hopefully the shows at the Harrogate Convention Centre and the Royal Hall will help things to pick up.

“It’s a difficult time for anyone in the industry.

“Closure is a possibility if we don’t get more help and support.

“But we battle on. We offer a good service and home-cooked food. We get support from our regular customers. We just need more visitors. We hope things are going to pick up.”

An independent Harrogate bookshop is set to move this year in an effort to improve business.

Imagined Things, in Westminster Arcade, will move to new premises on Montpellier Parade.

Georgia Eckert, owner of the business, said she felt it was time for a change.

Ms Eckert said the new premises will be more visible, have more storage space and also be more accessible for disabled customers.

She said:

“I’m hoping that it will mean that a lot more people will find us.

“It is quite a popular area.”

The current store in Westminster Arcade.

The Montpellier outlet has a better layout, Ms Eckert added, and will be easier for customers to find.

She said:

“We are quite tucked away at the moment.

“We often have to explain to people how to find us.”

Ms Eckert hopes the move will also allow her to give staff more hours in an effort to grow the business.

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The bookshop has been in Westminster Arcade for five years and has acquired a loyal customer base.

Ms Eckert and her three members of staff are set to pick up the keys this month and are aiming to open the new store in June.

A crowdfunding campaign has also been set up to help fund the move, which has so far reached £3,000 of its £30,000 target.

Mrs Eckert said she was grateful for all the people that have helped and has offered rewards, such as merchandise bundles, in return.

Mystical Ways in Westminster Arcade is not your typical high street shop.

This month it moved to a bigger location in the arcade on Parliament Street to accommodate Harrogate’s first tarot card reading room.

It’s owned by Jay Clarke and Joanne Mayben, self-declared witches who say they can summon energy and communicate with spirits.

Believers can buy dreamcatchers to ward off nightmares, crystals to summon good energy and incense, which can help cast spells that attract money, love, protection or light.

Ms Mayben said she gave up a potential job with the police to follow her dream of being a spiritual medium and tarot card reader full time, but some people in her home of Pateley Bridge were critical of her choice.

“Someone said ‘oh my god, you shouldn’t be practicing the arts of the devil!’

“Movies have made witches evil. I’m an electric witch. I’m drawn to fire, crystals and candles.”

The two are dressed head to toe in black, but Mr Clarke insists it’s nothing to fear:

“We wear black not because we’re gothy or scary. People are scared of black, but it’s the best colour for repelling negative energy.

“In life, there is no light without dark, you have to have that balance.”

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Mr Clarke said Harrogate has an undercover community of people into spiritualism and mediumship.

“Some people are ‘in the closet’ and they might sneak in to buy a crystal.”

They say there is a big demand for tarot readings, which are available Monday to Saturday from 10am until 4pm, costing £25 for 30 minutes.

Practitioners such as Ms Mayben use tarot cards to purportedly gain insight into someone’s past, present or future.

Mr Clarke said:

“We don’t bullshit. The cards don’t lie and we don’t either, if something negative appears in the cards we’d work you through that.”

Ms Mayben saw the Stray Ferret reporter’s white dog in her crystal ball

Skeptics say tarot readings are fake, and some people are put off by negative experiences with mediums on Scarborough seafront, but Ms Mayben encourages anyone visiting the shop to have an open mind.

She says she can also communicate with spirits — just don’t call them dead people.

“I have been poked and pushed in the face by a spirit, sometimes I get clear words”.

Ms Mayben says one of her gifts is summoning and understanding energy, so what sort of energy does Harrogate have?

She says:

“Harrogate could be so much more. Everything is asleep and it’s laying dormant, but we are here to wake it up.”

Upmarket clothes store Cordings has permanently closed its Harrogate shop.

Cordings, whose only other store is in London’s Piccadilly, opened in Westminster Arcade in 2015.

Part owned by rock star Eric Clapton, the company dates back to 1839.

Its elegant outdoor clothes, including tweed jackets and moleskin trousers, appeared well suited to Harrogate’s clientele.

But Hillary Becque, marketing director of Cordings, told the Stray Ferret today that covid had been the Harrogate shop’s “death knell”.

She said “four or five” staff had lost their jobs, adding:

“We’ve loved being in Harrogate. It’s a brilliant town, with a lot of vibrant independents, so it was a great fit for us.

“This was not a decision we made lightly. The staff and customers have been absolutely brilliant.

“We just need to consolidate now.”

Ms Becque said Cordings had been particularly hard hit because its online trading operated from within its shops, which have been closed. She said:

“I don’t think many stores have not been affected by the pandemic but it’s been particularly tough for smaller stores like ourselves.”

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