A wheelchair user has praised the owner of Harrogate restaurant Oliveta who personally went out and bought a ramp so she could dine inside.

Now, Nichola Emmerson is calling for other businesses in the town to follow suit in a bid to make eating out more accessible.

Ms Emmerson, who is a campaigner and advocate for disabled access, said she believed any public service should be available to everyone.

She said:

“I’m finding in Harrogate that as much as I love the town, there are an awful lot of businesses that aren’t accessible. I think there are a lot that could be.

“I feel a bit let down by society. I want it to change. The legislation in this country is not good enough for access and there are ways and means of getting around it. So companies get away with not providing access.”

Ms Emmerson, who lives in Harrogate, said she enjoyed going to restaurants, but often ended up being limited to chains, which usually provided access.

A few weeks ago, she spotted Oliveta, on Station Parade, which she saw had steps but decided to call the restaurant to see if there was another entrance.

She said:

“The owner was extremely polite and whilst informing me that he didn’t have wheelchair access, it was something he was working on.

“In the meantime, he suggested that he would put a table and some chairs outside. A great idea I thought, so the following evening, the sun was shining and I met my friend at Oliveta’s. We had a wonderful evening and the food was sublime.”

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Since that evening, Ms Emmerson spent time working with the owner, Kole Lleshi, in an effort to get a ramp, doorbell and signage installed to make it wheelchair accessible.

She said:

“To my absolute delight, Kole has now got a ramp, which he funded himself, following an attempt to get help from the local council and failing.

“I am now able to access the restaurant, which has the most wonderful interior and the icing on the cake is knowing there is also a fully accessible disabled toilet. These adjustments make such a different the lives of disabled people.”

Kole Lleshi, who opened the Mediterranean restaurant with his wife Bukurie, in December 2021, said he had tried to seek support from Harrogate Borough Council, but did not get a response.

He said:

“Nichola will be my customer now forever, so I checked the legislation and it said we could use a safety ramp.

“I found a ramp in Doncaster on a website. So I went with my wife, we bought it. I called Nichola and told her to come back and we tried and it’s working. She came in and that night she was supposed to stay only one hour and stayed for three.”

Ms Emmerson explained that there was a huge potential spending power from the country’s disabled people, known as “the purple pound”. This is thought to contribute around £249 billion annually to the economy.

She said:

“Our money is as valuable as anyone else’s. If we can’t get into services to use it, then it’s not good for the economy.”

“The fact that this has happened is very close to my heart. When I went into the restaurant I just felt free. It has also got a disabled toilet. Quite a lot are full of changing tables and they are an after thought, but this is a nice environment.

“I now want other disabled people to come here to enjoy the food and use the facilities and I want other businesses to follow suit.

“Of course Harrogate is hilly and full of old buildings, but I’m finding that retailers are either not bothered about trying to make what in most cases could be a simple change to their premises. Or they are unaware of the the purple pound and the pieces of equipment that are available.”

The disabled toilet at Oliveta.

Harrogate charity Disability Action Yorkshire offers accessibility audits to help businesses do all they can to be fully accessible.

A spokesman for the charity said for some businesses it was impossible to adapt the premises and make them fully accessible. However, he said there were ways of making them more welcoming for disabled people.

He said:

“For someone to buy their own ramp, that’s absolutely fantastic. Now wheelchair users can go and have a meal there.

“If anybody wants advice on this issue, please contact Disability Action Yorkshire. We can work with businesses to help them operate in a disability-friendly way.”

A spokesman for Harrogate Borough Council commented:

“Under the Equality Act 2010, businesses should ensure they do not discriminate against individuals with a disability. Further guidance, including all statutory requirements for businesses, can be found on the government’s website.

“Any eligible individuals who may need financial support to help adapt their home in order to meet the needs of any disabled children or adults living there can apply for a disabled facilities grant (DFG). Further information is available via our website.”

A Starbeck resident has expressed concerns about the impact of a footpath closure on wheelchair users and people with pushchairs.

The opening of homeless hostel Fern House this year led to the loss of a much-used footpath next to the bowling club on Spa Lane.

People used to head down from Forest Avenue through Belmont Grove and over what was a car park towards Starbeck Baths.

But since the footpath closed, people coming from Forest Avenue must use Belmont Terrace to access the footpath on the other side of the bowling green and walk down a flight of stairs. Alternatively they have to walk the length of Forest Avenue to High Street and turn down Spa Lane.

Resident Stephen Hunt said the loss of the footpath had been more keenly felt since lockdown ended.

He said his main concern was accessibility problems caused by the steps and the extra length of the journey for wheelchair users and people with pushchairs, such as himself, who used the baths.

He said:

“It’s really limiting for someone with a wheelchair or a pushchair like me.

“We visited once a week before lockdown for swimming lessons and now it’s a much longer walk. It just makes the baths less viable or accessible.”

The loss of the footpath was a key concern among Starbeck people during the planning stages for Fern House in May 2018.

Harrogate Borough Council said at the time:

“While the paths do appear to be used, comments were also made during the community engagement process that anti-social behaviour activities were occurring as a result of people being able to easily access the land from Belmont Grove. The paths are not designated public rights of way.

“As a result of comments received during the community and stakeholder engagement process it has been decided to close the site along its northern boundary so as to dissuade anti-social behaviour.”

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Starbeck councillor Philip Broadbank told the Stray Ferret:

“The path was closed for security at Fern House. Nobody has mentioned it to me recently, but I know there were concerned residents at the time.

“I did raise it with the council at the time but it was overruled and accepted.”