Former colleagues raise wheelchair funds for Harrogate businessman David SimisterAccess is a ‘shambles’ at purpose-built Harrogate flats, says disabled resident

A brand-new block of flats that was described as “setting the standard” for assisted living facilities when it was opened this month is “an absolute shambles”, according to a resident who moved in last week. 

St Roberts Grove, which offers residential care and support to people with a range of disabilities, was described as “what the future of care looks like” by Harrogate and Knaresborough Conservative MP Andrew Jones when he cut the ribbon on the Claro Road facility in Harrogate this month. 

But new resident Nick Moxon, 35, has highlighted one of the building’s shortcomings by filming himself trying to get into the lift he needs to use to reach his first-floor flat.

As shown in the video, which Mr Moxon shared with the Stray Ferret, he has first to go through a door and turn immediately right, stopping on a very small landing at the top of a flight of stairs. Then, he has to reverse his wheelchair and press the button to call the lift, before edging forward again to allow the first door to close behind him. 

Once the lift has come and the door opened for him, he has to reverse through 90 degrees into the lift. But the passageway is so narrow that the manoeuvre requires a lot of shunting back and forth, and in the video clip he shared, the attempt is in vain because the lift door ‘times out’ and closes automatically, meaning that Mr Moxon has to start the process all over again. 

He said: 

“I can use the lift, but it usually takes me a few goes. We tenants were only allowed to see inside the building a week before we moved in, and when I saw the lift, I thought ‘why on earth have they done that?’” 

Mr Moxon, who previously praised the spaciousness of the flats themselves, said that the problems at St Roberts Grove aren’t just confined to the lift: 

“The flats are lovely, but the corridors and doorways you have to use to get to them are too narrow. In some places, two wheelchairs going in opposite directions can’t get past each other. Some people’s wheelchairs are too big to access all parts of the building, and some people can’t work the lift to see their friends because they have limited mobility in their hands.

“We were sold this idea of the building being completely accessible, allowing people to live independently, but it’s not – it’s an absolute shambles. It’s completely unacceptable for a 2024 building. The person who designed it just hasn’t put any thought into how wheelchairs can get about.” 

The £7.5 million St Roberts Grove development was built and is owned by Sheffield-based Highstone Housing Association, which specialises in supported living accommodation for vulnerable adults, in partnership with local authorities across Yorkshire. The new facility has 35 accessible flats and on-site support staff is run by Disability Action Yorkshire. 

Two of three planned blocks have been built, and the third, due to be built on the site of Disability Action Yorkshire’s current care home, is expected to be completed by spring 2026. 

Mr Moxon said: 

“Far from the promise of increased independence, the layout of the two current blocks of flats deeply undermines the overall objective of the project, which should ensure that disabled persons should be allowed to dream and aspire to achieve their potential, and not be hidden by archaic and outdated attitudes obviously held by the architect who was in charge of designing our new homes.”  

Mr Moxon has contacted Disability Action Yorkshire about the accessibility issues at St Roberts Grove and has presented a list of recommendations to Highstone Housing Association, which has said it will consider the matter carefully.

He added:

“I had a constructive meeting with Highstone and we’re trying to find an amicable solution. Watch this space.”

Andrew Jones MP and Baroness Tanni Grey-Thompson cut the ribbon at the opening.

The Stray Ferret asked Andrew Jones MP if he stood by his comment that St Roberts Grove was “what the future of care looks like”. He replied:

“The future of disability care is modern, flexible, aspirational accommodation which gives disabled people the chance to have their own tenancy, their own property and their own front door just the same as everybody else.”

He confirmed Mr Moxon had contacted him about the issue, but said the correspondence was confidential.

The Stray Ferret has contacted Jackie Snape, chief executive of Disability Action Yorkshire, for comment but not yet had a response.

Mr Jones added:

“I feel sure that Disability Action Yorkshire will want to work constructively with any tenant who raises concerns. I understand though that the chief executive is unable to comment until next week.”

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No increase in wheelchair accessible taxis in Harrogate district

There has been no increase in the number of wheelchair accessible taxis in the Harrogate district despite licensing changes to boost travel options for disabled people.

Harrogate Borough Council removed a limit on the number of licenses available for these vehicles last June after complaints that wheelchair users were being “cut off from society”.

There were just 22 wheelchair accessible taxis in the district at the time – and now that figure remains the same.

Jackie Snape, chief executive of Disability Action Yorkshire, said while the Harrogate-based charity appreciated the efforts made by the council, wheelchair users were stuck facing the same travel issues that they have had for “many years”.

She said: 

“Disabled people are still facing unnecessary barriers to living their daily lives with one in three disabled people saying that they just don’t make journeys due to transport challenges.

“We have many examples of people missing medical appointments and social events because they just couldn’t get there.

“In recent times, due to the risk of covid, many disabled people are reluctant to travel on public transport, viewing taxis as a much safer option – if they were available.

“Reliable, accessible, transport is key to an independent life. There is still much that can be done in all areas of public transport to improve this.

“We have an amazing district and it would be so good to be able to promote this as accessible to all.”

Ms Snape added there is “very low” availability of wheelchair accessible taxis at peak times and during evenings in a problem which she previously described as a “cab curfew” on disabled people.

These concerns were first raised in a council-run study which concluded wheelchair users were suffering from a “great deal of anxiety” over worries they could be left stranded.

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Before the licensing changes were introduced last June, taxi drivers were worried that an unlimited number of licences could “deregulate” the trade.

However, those fears that a wave of new drivers could flood into Harrogate have not been realised.

Harrogate Borough Council said while the overall number of wheelchair accessible taxis has not increased, there are now more hackney carriages than private hire vehicles, which gives disabled people “greater flexibility” as these can be hailed at ranks without the need to pre-book.

A council spokesman said:

“There is no easy way to encourage both private vehicles and hackney carriages to provide wheelchair accessible vehicles

“But we hope over the coming months, the figure will increase to further allow customers who use wheelchairs to go about their lives.

“The demand for new wheelchair accessible vehicle plates is self-limiting by virtue of the upfront cost of the vehicle and cost of maintenance. And from our initial observations, there has been no devastating impact on trade, as suggested.

“We will continue to promote wheelchair accessible vehicle plates to both private vehicles and hackney carriage holders to ensure the current demand for the service is met.”

Charity Corner: the local charity supplying 36,000 wheelchairs worldwide

Since setting up in 2003, Wheelchair Foundation UK has shipped more than 36,000 wheelchairs to people around the world who cannot afford them.

The charity was set up by Milton Frary who lives in Little Ribston, near Spofforth. Mr Frary has been part of Rotary Club of Wetherby & District for decades and a rotary conference in Texas sparked the idea.

After hearing from another charity in the US doing this kind of work, he knew his Rotary connections would help him set up something similar in the UK.

The charity has shipped containers full of wheelchairs to African countries such as Kenya, Nigeria and Botswana, as well as to Serbia and Poland in Europe.

An elderly lady in Kitwe, Zambia being brought to a central collection point to receive her wheelchair.

Mr Frary says that with Rotary being an international organisation, he is able to contact groups worldwide to identify local need.

In recent years, Mr Frary has joined forces with PhysioNet. Together the charities send new and second-hand wheelchairs as well as other medical equipment, such as Zimmer frames and hospital beds, to foreign countries.

Some recipients in Mozambique.

He says seeing the smiles on people’s faces and hearing the screams of glee keeps him determined to fundraise more.

“We have delivered to 31 countries now. Wherever there is a need we will do our best to help.

“When we first started the World Health Organisation said there were 150 million people in need of wheelchairs, this is the biggest understatement I’ve heard because they haven’t included the elderly. It’s mind boggling when you understand the need.”

Two boys in Botswana after receiving their wheelchairs and blankets.

Mr Frary said the charity is always seeking donations of second-hand wheelchairs and walking aids, which it can then service and send abroad.

To contact Mr Frary about a donation, email info@wheelchairfoundationuk.org.

Harrogate train station lift fixed after not working for two days

The lift on platform three at Harrogate train station was fixed today after being out of order for 48 hours.

Passengers were alerted to the fault on Tuesday morning, when the cause was said to be a power cut.

It meant that if they wanted to use the opposite platform, they either had to use the stairs — which is difficult for older people, people with buggies and wheelchair users — or leave the station and travel along the path to the other side of the station.

Rail operator Northern yesterday told the Stray Ferret the lift was due to be repaired later that day. It apologised for any inconvenience. But the lift only began functioning again this morning.

The engineer at the station told us he hoped the repairs would keep the lift running but added he would stay at the station for a few hours to ensure it didn’t break down again.

He also said cold weather and heavy usage of the lift can impact how well it works.

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Kirkby Malzeard supports girl’s £19,000 wheelchair appeal

Ellie Renton wants to be a marine biologist when she grows up and a new wheelchair can help her along the road to achieving that ambition.

Now, villagers in Kirkby Malzeard and the surrounding area are rallying round to make it happen.

The 10-year-old, who is a pupil at Kirkby Malzeard C of E Primary School, has just sat her eleven-plus exam and hopes to follow her older brother William to Ripon Grammar School.

Ellie is keen on sports and competes in the national league as a winger for Middlesbrough Powerchair Football Club.

She is also creative, musical, plays computer games with William and is academic, with art, science and maths among her favourite subjects.

What stands in the way of Ellie making further progress when she goes to secondary school is mobility and the need to be able to take part in lessons at the same desk level as her classmates.

Photo of Ellie Renton by the plant stall being run by Kirkby in Bloom

Ellie sits besides the fundraising plant stall run by Pam Collins, of Kirkby in Bloom

She was diagnosed with type 2 spinal muscular atrophy when she was 18-months-old and has been reliant on having a specialist wheelchair throughout her first five years at school.

Ellie has outgrown the chair she currently uses and her parents, Yvonne and Martin, with the support of villagers in Kirkby Malzeard, their family and the wider community, are responding to an appeal for help.

Donations to the Keeping Ellie Mobile appeal, combined with a £5,300 voucher from NHS Wheelchair Services means £11,000 of the £19,000 has been raised towards the purchase of a Permobil F3 electric chair.

Mrs Renton told the Stray Ferret:

“We launched the appeal last November and would like to thank everybody that has helped us so far.

“The covid pandemic has made fundraising difficult, but we are determined to raise the £8,000 we still need as soon as possible.”

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Village support has included the sale of potted plants by Pam Collins, of Kirkby in Bloom, and a further boost came when Ellie’s grandmother, Margaret Renton, who lives in Ripon, sold valuable coins including a gold Krugerrand at auction.

Coin sale

Money from the sale of the coins will take the appeal total to £11,000, giving hope that the chair, which has an adjustable height mechanism allowing Ellie to sit at a desk or table, can be purchased well in advance of next autumn.

She is already looking ahead to university and said:

“I eventually want to study marine biology, because I am worried about the creatures in the oceans and want to be able to do something to help them.”

Further details about Ellie’s wheelchair appeal can be found at https://www.gofundme.com/f/keeping-ellie-mobile

 

 

 

 

 

 

Starbeck roadworks cause ‘worry and stress’ for wheelchair user

A Starbeck woman who uses a wheelchair has told The Stray Ferret that recent roadworks carried out in her area caused her a lot of worry and stress when they blocked her driveway with no notice.

FibreNation, a network provider, and SCD, a construction contractor, have carried out work in the Starbeck area.

Although pedestrian walkways were put in place, disabled users were not able to access them due to the lack of dropped curbs and narrow walkways.

Charlotte Claydon from Starbeck told The Stray Ferret that the recent roadworks have been a “nightmare”. She said:

“When they blocked off my driveway, I couldn’t see any workers in sight. Thankfully a passer-by in their car stopped and got out and went to find the nearest workman.”

Image showing the entrance to her driveway blocked off.

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The recent roadworks have also affected her everyday activities and have caused significant stress. She added:

“I walk my dog everyday and at one point I was unable to get onto the pavement because the temporary walkways weren’t wide enough. It makes my leisurely dog walk a bit of a nightmare. It adds to my stress, I get anxious anyway and having to plan my route even more makes it more difficult.”

Pedestrian walkways put in place are too narrow for her wheelchair.

When asked about this issue, SCD, which was carrying out work at the time, said their teams leave sufficient room for wheelchair and mobility scooters at entrances and walk boards and said that they “maintain wheelchair access at all times”.

Fibre Nation who were also carrying out works at the time has since told The Stray Ferret that they were not aware of any concerns that were raised. They said:

“In order for FibreNation to put the Starbeck community at the forefront of connectivity, our works must be undertaken in accordance with legislation, specifically the New Roads & Streetworks Act 1991. We adhere to a code of practice which outlines the specific requirements for the establishment and maintenance of work sites when carrying out our vital works.

FibreNation, Build Partners and the local authority all conduct frequent works inspections to assure compliance however should there be any concerns about a specific work site then contact should be made to our Careline, providing as much detail as possible so we can address any issues as quickly as possible.”