The Yorkshire Water scheme to support people needing extra help
Last updated Dec 23, 2021

This article is sponsored by Yorkshire Water

The Priority Services Register by Yorkshire Water helps customers who might be significantly impacted if they can’t access water for a short period of time, or people who need to tailor their interactions with the company.

Yorkshire Water customers can sign up for a variety of kinds of extra help.

  • If you have sight problems or are deaf or hard of hearing, you can receive your bill in large print, braille or audio
  • You can sign up for advanced notice of planned works; Yorkshire Water can even arrange a personal visit if there’s something big happening
  • If you’re more reliant on a continued water supply (for example if you’re a new parent or have home dialysis), you might be offered a priority water supply connection or get bottled water delivered straight to your door if Yorkshire Water needs to interrupt your supply
  • You can set up a security password so you’ll always know it’s a genuine Yorkshire Water employee if you’re concerned about unwanted callers
  • If you’d like someone else to manage your account, you can nominate someone on your behalf
  • Assistance with reading your meter, such as if you’re struggling to bend down or access your meter

Ash Roberts, customer vulnerability manager at Yorkshire Water, said:

“We offer our priority services as a way of providing a little extra help to our customers that need it most.

“As well as alternate bill formats, help reading your meter and the ability to set up a password so that you know it’s always us calling, customers on our priority services register also get extra assistance during a temporary interruption to their water supply, as we’ll deliver bottled water straight to your door.”

If you or a family member or friend would benefit from joining the register, it’s free and fast to sign up.


Fill in this online form, or call 0800 1 38 78 78 to sign up on the phone.